What Quay Pacific Property Management does

Quay Pacific Property Management Ltd. is a privately held, 100% Canadian-owned property management firm founded in 1998 and headquartered in British Columbia. The company delivers full-service strata management, residential rental property management, and licensed real estate sales and consulting services to property owners and strata councils across Metro Vancouver and the Fraser Valley. It serves a heterogeneous mix of strata corporations ranging from high-rise towers and wood-frame low-rises to townhomes, bare-land stratas, sectional stratas, airspace parcels, and small commercial/industrial properties, alongside individual residential rental owners of houses, condos, and suites. The company operates from three physical offices in Vancouver, Port Moody, and Langley, and reports managing 21,000+ doors, with the Consumer Choice Award as Surrey's BEST property management company each year since 2021.

The underlying technology stack is conventional property management software rather than an AI-native platform. Core systems include an advanced property management accounting package used to produce timely financial statements, an online strata client portal (OwnerLink, powered by InfoTracker OneLink) for owner access to minutes, memos, and updates, PAD/EFT rent collection, and the eStrataHub electronic platform for ordering Form F/B, Form K, and Form B strata documents. An online booking system handles move-in/move-out elevator reservations and amenity room scheduling. Service delivery is intentionally in-house: dedicated administrative and accounting staff support each property manager, and the firm claims one of the lowest unit-to-manager ratios in the industry, with no outsourcing to call centres or third-party accountants. A 24/7 third-party emergency response line is the principal exception to the in-house model.

The business model combines recurring monthly management fees for both strata and rental clients with transaction-based revenue streams. Strata management is billed as a recurring monthly subscription covering council support, financial reporting, maintenance coordination, insurance claim handling, bylaw enforcement, and emergency response. Rental management follows the same monthly recurring model, with the explicit customer-acquisition hook that no management fees are charged until a qualified tenant is placed and the move-in process is completed. Complementary, non-recurring revenue comes from tenant placement services, a strata wind-up offering priced at C$200/hour plus a 0.35% success fee on sale price, real estate brokerage commissions or flat fees, hourly strata consulting for self-managed corporations, and document-ordering fees routed through eStrataHub. Go-to-market is direct-to-consumer, driven by website quote requests, the three regional offices, the Quay Pacific Academy client seminar series, Google Business reviews, and a TELUS resident discount partnership.

Name

Quay Pacific Property Management

Legal name

Quay Pacific Property Management Ltd.

Website

https://quaypacific.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Quay Pacific Property Management Ltd. is a British Columbia-based property management firm founded in 1998 that delivers strata, rental, and real estate services to 21,000+ doors across Metro Vancouver and the Fraser Valley from offices in Vancouver, Port Moody, and Langley.

Ownership category

akta.pro rank

Product category

Strata and Rental Property Management Services

NAICS

Residential Property Managers (531311)

SIC

Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Condominium Association Management (BPAJAHAA)

akta.pro secondary industry

Multifamily Apartment Property Management (BPAJAFAA)

Keywords

• Strata property management
• Rental property management
• Strata wind up services
• Tenant placement services
• Real estate sales consulting

Headquarters

HQ city

New Westminster

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Strata Management Fees: Monthly management fees charged to strata corporations for full-service property management including financial reporting, council support, maintenance coordination, and administrative services.
2. Rental Property Management Fees: Monthly management fees for rental property owners. The company offers affordable monthly fees with no hidden surcharges. New clients do not pay until a suitable tenant is found and the move-in process is complete.
3. Real Estate Sales and Consulting: Commission-based, flat rate, or hourly real estate services for buying, selling, and consulting on residential and commercial properties. Services include competitive market analysis, portfolio analysis, and wind-up services.
4. Strata Wind-Up Services: Wind-up coordination and consulting billed at $200/hour plus a success fee of 0.35% of the sale price. Listing and marketing agency services offered at up to 25% below standard industry rates.
5. Strata Consulting Services: Hourly-rate consulting partner services for self-managed strata corporations, providing expert strata property manager support for Strata Property Act compliance, bylaw amendments, and contract management.
6. Accounting Plus Consulting Services: Financial management services for strata corporations including transaction handling, detailed records per strata lot, budget development, and timely financial report delivery.
7. Tenant Placement Services: Standalone tenant placement service for property owners who do not need full management, including tenant screening and key handover.
8. Strata Document Ordering: Fees associated with ordering strata documents (Form F/B requests) through the eStrataHub platform.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Quay Pacific Property Management provides full-service strata (condominium) property management and rental property management for residential, commercial, and industrial properties across Metro Vancouver and the Fraser Valley. Services include day-to-day administration, financial management, bylaw enforcement, maintenance coordination, insurance placement and renewal, 24/7 emergency response, tenant placement, strata wind-ups, and real estate sales and consulting.

Product overview

Quay Pacific Property Management operates as a property management company offering three core service lines: Strata Property Management, Rental Property Management, and Real Estate Sales & Consulting Services. The company provides additional specialized services including Financial Management/Accounting for strata corporations, Strata Wind Up Services for dissolving strata corporations, and Tenant Placement Services. They complement their core offerings with client-facing portals including the Strata Portal (OwnerLink) for online document access, eStrataHub for document ordering, and an Online Booking System for elevator and amenity reservations. Their educational initiative, Quay Pacific Academy, delivers client seminar series on industry topics.

Differentiator

Problem solved

Functional benefit

Products and services

• Strata Property Management
• Rental Property Management
• Financial Management Services
• Strata Wind Up Services
• Tenant Placement Services
• Real Estate Sales & Consulting Services
• eStrataHub Document Ordering
• Online Booking System

Quantifiable outcome

• 21,000+ doors under management demonstrates scale and market trust
• +2 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered minor.

• TELUSminorGTM or Marketing PartnerTELUS and Quay Pacific partnered to provide an exclusive offer to Quay Pacific residents. The partnership offers discounts on Optik TV and Internet and special pricing on TELUS Home Phone Lite for both new and existing TELUS customers who are Quay Pacific residents. The offer is available for a period of 1 year with some conditions. Residents can call 310-3343 or email [email protected] to redeem.
• Insurance Brokers (various)minorOthersQuay Pacific saves clients money on insurance renewals by negotiating directly with insurance brokers. They offer master policy pricing discounts with most insurance brokers as a client benefit.

Scale indicators4 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• AWM-Alliance Real Estate Management: Vancouver-based strata and rental property manager offering full-service administration, financial reporting, and tenant placement across Metro Vancouver — directly competing for the same strata council and rental-owner customers as Quay Pacific.
• Vesta Property Management: British Columbia strata property management firm offering full-service strata administration, financial management, and consulting to residential and commercial councils — direct competitor to Quay Pacific's core strata line.
• Pacific Quorum Property Management: Vancouver-area strata management firm offering council administration, financial services, and consulting. Targets the same strata corporations in Metro Vancouver and is a direct competitor for council RFPs.
• Crossroads Property Management: Vancouver-based property management company focused on strata and rental management in the Lower Mainland, targeting similar strata council and individual landlord segments as Quay Pacific.
• Bayshore Property Management: BC-based strata management firm serving the Lower Mainland with similar service lines including strata, rental, and owner-portal capabilities. Closely comparable to Quay Pacific in target customers, service offering, and regional footprint.
• Gateway Property Management: BC-focused strata and rental property management firm with comparable service breadth and a similar Lower Mainland / Metro Vancouver target market. Overlaps with Quay Pacific on strata council management, accounting, and owner-portal offerings.

Broad incumbents

• FirstService Residential: The largest residential property manager in North America and a dominant BC strata manager. Directly comparable to Quay Pacific on strata and rental management services but operates at far greater scale nationally with corporate resources and broader service lines.

Regional players

• Rancho Management Services: Vancouver-based, family-run strata and rental management firm focused exclusively on the BC Lower Mainland. Comparable on service mix but competes in the same small/mid-market strata segment with a similar boutique operating model.

Others

• ICI Society (Industry Council for British Columbia Strata Industry): Industry body setting standards and education for BC strata managers. Comparable as a contextual ecosystem player that shapes the competitive, educational, and reputational environment in which Quay Pacific operates.

Emerging players

• Martello Property Services: Smaller-scale BC strata and property management firm with comparable service offerings. Overlaps with Quay Pacific in strata management and rental services but at a smaller portfolio scale, making it a direct competitor at the lower end of the market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/quaypacificpropertymanagement

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quay Pacific Property Management