Qwesteo

What Qwesteo does

Qwesteo is a French customer experience and feedback analytics company headquartered in Montpellier, founded in 2012. The company operates a vertically-segmented platform — Qwesteo Commerce (retail), Qwesteo Service (general services), and Qwesteo Santé (healthcare) — built around two core technical components: (1) a patented autonomous customer feedback collector device that operates on battery power for approximately three months without requiring wired power or WiFi, runs semi-randomized questionnaires, and filters non-substantive interactions; and (2) a web and mobile analytics application that aggregates responses, benchmarks them against 30+ million historical data points from sector- and format-matched structures, and exposes KPIs, multisite analysis, and a collaborative action library. The hardware-plus-software architecture is positioned as a turnkey solution for multi-site enterprises that want a representative view of the 'silent majority' of customers who do not voluntarily provide feedback.

Qwesteo monetizes primarily through recurring subscriptions, with three pricing tiers disclosed at the packaging level: a one-time 'Audit' engagement (1–3 months), a continuous 'Accompagnement' plan with monthly expert sessions, and a 'Custom Questionnaire' offering for bespoke survey design and dedicated dashboards. Pricing is quote-based and not publicly disclosed, with annual and multi-year billing cadences. The go-to-market combines enterprise field sales, inside sales via expert consultations, and a product-led growth motion through the self-serve web and mobile application (app.qwesteo.com). Demand generation relies on direct outreach, vertical landing pages, customer testimonials, and LinkedIn, rather than performance marketing.

Qwesteo's customer base consists of large French enterprise accounts across retail (E.leclerc, Intermarché, Système U, Carrefour, Lidl, But, Cora), transport (SNCF, Transdev), healthcare (Elsan, Hôpitaux des Armées, Service de Santé des Armées), facility services (Samsic, ISS, Elior, Helpline), and public/research (CEA, APEC). The company holds French Tech certification, is RGPD-compliant with AWS Paris hosting, and operates as an SAS with €75,614 in registered capital. Reported customer outcomes include 3–5% additional growth for client businesses within the first months of use and a 10% increase in customer satisfaction, supported by an installed base covering tens of millions of analyzed feedback responses.

Name

Qwesteo

Legal name

QWESTEO SAS

Website

http://www.qwesteo.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Qwesteo is a French customer experience analytics platform combining a patented autonomous collector device with benchmarking software to help retail, service, and healthcare enterprises systematically capture, analyze, and act on customer and patient feedback across multiple sites.

Ownership category

akta.pro rank

Product category

Customer Experience Analytics

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• Customer feedback analytics
• Experience management platform
• Customer benchmarking software
• Patient experience analysis
• Retail customer insights

Headquarters

HQ city

Montpellier

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription-based Customer Experience Analytics: Qwesteo generates revenue primarily through recurring subscription plans ('Accompaniment' tier) that provide continuous data collection, expert monthly rendezvous, KPI tools, web/mobile application access, and a collaborative action library. Additional revenue comes from one-time audit engagements and custom questionnaire design services.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Qwesteo provides a customer experience analytics platform built around an autonomous, battery-powered review collection device and a web/mobile application that analyzes and benchmarks feedback against sector and format peers. The platform helps organizations systematically gather feedback from the silent majority of customers/patients, compare performance against similar structures, and identify actionable growth levers through KPI dashboards and expert accompaniment.

Product overview

Qwesteo is a customer feedback platform built around a physical review collector device and a web/mobile application. The collector automates autonomous customer review collection without requiring WiFi or constant charging. The application analyzes reviews, compares data against similar sector structures, and provides performance indicators. The platform offers three core vertical solutions—Qwesteo Commerce (retail), Qwesteo Service (general services), and Qwesteo Santé (healthcare)—alongside three subscription tiers: Audit Qwesteo (one-time assessment), Accompagnement (ongoing coaching), and Questionnaire sur mesure (custom survey builder). All solutions support multisite management and provide benchmarking capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Qwesteo Service: Customer and user experience analysis solution for service-oriented businesses.
• Qwesteo Commerce
• Qwesteo Santé

Products and services

• Qwesteo Commerce

Quantifiable outcome

• +3% to +5% additional growth observable within the first months of use
• +7 more outcomes

Named customers35 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators5 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Medallia: Global enterprise customer experience and Voice of Customer (VoC) analytics platform. Directly comparable to Qwesteo as both deliver multi-channel feedback collection, benchmarking, KPI dashboards, and action libraries to enterprise customers across retail, services, and healthcare verticals.
• AskNicely: NPS-based customer experience platform focused on frontline-driven feedback collection. Comparable to Qwesteo in enabling real-time customer feedback at the point of experience and converting it into operational actions for multi-location businesses.
• CustomerGauge: NPS and customer experience analytics platform focused on enterprise B2B and multi-location businesses. Comparable to Qwesteo in benchmarking customer feedback across accounts/sites and providing action-oriented insights to frontline teams.
• Qualtrics: Enterprise experience management platform offering customer, employee, product, and brand experience analytics. Overlaps with Qwesteo on customer feedback collection, benchmarking, and dashboarding for large multi-site enterprises in retail and healthcare.
• InMoment: Customer experience optimization platform combining surveys, social listening, and advanced analytics. Comparable to Qwesteo in serving multi-site retail and service enterprises with structured feedback collection and benchmarking workflows.

Regional players

• Trusted Shops: European trust and review platform focused on retail and e-commerce, with strong presence in Germany and France. Comparable to Qwesteo in collecting verified customer reviews for retailers and converting them into conversion-driving trust signals.
• Feedaty: Italian customer review and feedback platform integrated with e-commerce ecosystems. Comparable to Qwesteo in collecting verified customer reviews for retail brands and providing benchmarking analytics to multi-site merchants.
• eKomi: Germany-headquartered customer feedback and review platform serving European enterprises. Comparable to Qwesteo in targeting European multi-site retail and service clients with regulated data residency and multi-language feedback collection.

Broad incumbents

• Trustpilot: Global open consumer review platform widely used by retail and service brands. Comparable to Qwesteo in collecting public/private customer reviews used by enterprises for benchmarking and customer experience management, though broader and consumer-facing rather than verticalized enterprise SaaS.

Emerging players

• Lumoa: Nordic customer experience analytics platform using AI/NLP to surface insights from feedback. Comparable to Qwesteo in targeting multi-site enterprises with structured feedback analytics and action-oriented dashboards, though focused on text/NLP analytics rather than in-location hardware collection.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/10358149
• Xx.com/qwesteo

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Qwesteo