What DiRAD Technologies does

DiRAD Technologies, Inc. is a privately held, employee-owned communications-technology company founded in 1984 and headquartered at 9 Corporate Drive, Clifton Park, NY. The company designs, deploys, and operates contact-center and unified-communications solutions for U.S. government agencies and enterprise clients, with particular depth in human-services, public-utilities, public-transit, corrections, and election-administration verticals. Its core technology portfolio is built around Interactive Voice Response (the proprietary SmartSpeech IVR), the DiVA virtual-assistant/chatbot platform, the DiRAD Reach mass-notification system, the JailAssist IVR for correctional facilities, and the recently launched Smart Translator for real-time multilingual customer interactions. These solutions are typically delivered on top of partner platforms including Genesys Cloud CX (26-year partner), Amazon Connect/Lex (AWS Public Sector Partner), Twilio, Microsoft Teams Phone, and Google AI/CCAI.

The company's revenue model combines professional services for contact-center implementation (custom IVR/call-flow development, PMP-certified project management, training, and cutover) with recurring managed-services revenue from hosted IVR, usage-based mass notification, and an outsourced contact-center operation staffed by New York-based agents. Pricing is largely quote-based, with usage-based pricing on DiRAD Reach and government purchasing vehicles (GSA Schedule 70, NASPO via Carahsoft, NYS IT Umbrella/PBITS, and multiple state contracts) used to access public-sector buyers. Proprietary Women-Owned Business Enterprise certifications across WBENC and approximately ten state and municipal jurisdictions, plus a Disadvantaged Business Enterprise certification from NYS DOT, provide preferential access to government supplier-diversity procurement.

The customer base is heavily skewed toward government and government-adjacent entities, with named accounts including NYC Administration for Children's Services (14 IVR applications, 5,000+ employees), NYPD, MTA, the Port Authority of NY & NJ, the NYC Board of Elections (up to 20,000 election-day calls), Memphis Light Gas & Water (420,000+ customers), Atlanta Housing (50,000+ people served), Hampton Roads Transit (22 million annual passengers), Volusia County Corrections, and the South Carolina Department of Social Services (70,000+ monthly IVR calls). DiRAD operates with no disclosed external funding, has been employee-owned since a 2014 management buyout, and reports a sixfold revenue increase over the last ten years.

Name

DiRAD Technologies

Legal name

DiRAD Technologies, Inc.

Website

https://dirad.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

DiRAD Technologies is a privately held, employee-owned provider of contact-center, IVR, mass-notification, and outsourced agent services for U.S. government agencies and enterprises, built on Genesys, AWS, Twilio, and Google AI platforms with Women-Owned Business certifications enabling public-sector sales.

Ownership category

akta.pro rank

Product category

Contact Center & Unified Communications Software and Services

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Procurement Helpdesk & Stakeholder Support (BPAAAJAD)

Keywords

• Contact center solutions
• Interactive voice response
• Mass notification systems
• AI virtual assistants
• Government unified communications

Headquarters

HQ city

Clifton Park

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Contact Center Implementation & Professional Services: Full-service engagement including development and professional services for contact center implementation. Includes PMP-certified project management, business analysis, custom development of call flows, AI-enabled IVR, and training/cutover support.
2. Outsourced Contact Center Services: U.S. based call center outsourcing with New York-based agents providing inbound and outbound services. Includes fully-staffed skilled answering, live and automated communications via phone, SMS, webchat, and social media. Offers 24/7 presence.
3. Hosted/Managed IVR Solutions: Cloud or premise-based IVR systems provided as turnkey hosted solutions. Ranges from micro-units (4-port) to large-scale platforms processing millions of calls per month. Includes browser-based administration.
4. Amazon Connect Implementation & Support: Customized solution design, deployment and support of Amazon Connect and Amazon Lex. Complete turnkey solutions for contact center deployments.
5. Mass Notification Services: DiRAD Reach mass notification solution with usage-based pricing. Includes voice calls, text messages, emails, and push notifications. Available on government contracts.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

DiRAD Technologies designs, deploys, and operates unified communications and contact center solutions for government agencies and enterprises. The company sells proprietary software including SmartSpeech IVR, DiRAD Reach Mass Notification, Smart Translator, JailAssist IVR, and DiVA Virtual Customer Assistants, complemented by outsourced contact center services staffed with U.S.-based agents. Offerings are built on Genesys Cloud CX, Amazon Connect, Twilio, and Microsoft Teams Phone platforms and delivered via government contract vehicles.

Product overview

DiRAD Technologies provides a unified communications platform for government and enterprise customers, combining technology solutions with outsourced services. The core product portfolio includes Contact Center Solutions (implementing Genesys Cloud CX and Amazon Connect), Interactive Voice Response (SmartSpeech IVR), Mass Notification (DiRAD Reach), Virtual Customer Assistants/Chatbots (DiVA), and Smart Translator. These are complemented by Outsourced Contact Center services with U.S.-based agents. The company serves government agencies in Human Services, Utilities, and Public Transit sectors, as well as enterprise businesses. DiRAD operates as an AWS Public Sector Partner and 26-year Genesys partner, offering both cloud-based and premise-based deployment options.

Differentiator

Problem solved

Functional benefit

Brands

• DiRAD Reach: Mass notification solution that helps government, public, and private organizations communicate over any device and multiple channels using a secure web portal.
• SmartSpeech IVR
• DiVA
• JailAssist
• Smart Translator

Products and services

• Contact Center Solutions Full-service engagement including development and professional services for contact center implementation using Amazon Connect and Genesys Cloud. Services include PMP-certified project management, business analysis, custom development of call flows, AI-enabled IVR, and training/cutover support for government and enterprise clients.
• Outsourced Contact Center U.S.-based call center outsourcing with New York-based agents providing inbound and outbound skilled answering, live and automated communications via phone, SMS, webchat, and social media with 24/7 presence combining CX technology with professionally-trained agents for businesses and government agencies.
• Interactive Voice Response (SmartSpeech IVR) Intelligent Voice & Text Automation Systems functioning as an Intelligent Virtual Assistant via voice, text, chat, and social media with cloud or premise-based deployment, speech recognition, conversational AI, Generative AI, and unlimited language support for 24/7 self-service.
• Mass Notification (DiRAD Reach) Real-time notification system for government and enterprise communication that sends voice calls, text messages, emails, and push notifications over partner carriers with 99.99% SLA reliability, elastic capacity, and multi-language support via a secure web portal.
• Virtual Customer Assistants and Chatbots AI-driven chatbot and voicebot solutions that use machine learning to conduct conversational interactions across phone, SMS, and web channels, providing 24/7 automated support, status applications, scheduling, and troubleshooting capabilities that get smarter with every interaction.
• Smart Translator Omnichannel real-time AI-driven translation solution that enables English-speaking agents to interact with users in virtually any language, featuring real-time voice translation, chat/SMS translation, on-demand 24/7 availability, and Google speech recognition with premium text-to-speech at less than half the cost of a live translator.
• Amazon Web Services Integration Customized solution design, deployment, and support of Amazon Connect and Amazon Lex providing cloud-based omnichannel contact center with omnichannel routing, web and mobile chat, NLU-powered chatbots via Amazon Lex, easy telephony setup, and AI/ML capabilities for improving customer interactions.
• Nextphone VoIP Phone System Enterprise Hosted IP/PBX soft-switch VoIP phone system platform providing independent, reliable, and low-cost telephone services to business and government entities throughout the United States.
• JailAssist IVR Cloud-hosted IVR system for correctional facilities providing 24x7x365 access to inmate information including criminal charges, bond amounts, court dates, housing locations, and projected release dates by integrating with the Jail Management System database.
• Human Services Solutions Contact center and communication solutions for social services agencies including automated SNAP information, housing authority status applications, adoption subsidy payment status, outbound reminders, and EBT card inquiries with multilingual speech-enabled IVR.
• Utilities Solutions Communication solutions for utility companies including inbound outage systems with elastic capacity, outbound reminders, shutoff and meter appointments, telephone bill payment via PCI-compliant technologies, and automated services integrated with backend databases.
• Public Transit Solutions Communications solutions for transit agencies including real-time GTFS integration, transit alerts, natural language IVR optimized for noisy environments, and scheduling/reminder systems for paratransit services.

Named customers13 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability13 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered flagship/critical, core and supporting.

• Genesysflagship/criticalTechnology or Integration26-year Genesys partner with best practices in call center implementation using Genesys Cloud CX. Expert staff has completed projects for state, municipal, and higher education institutions. Provides onsite direct training and cutover support. DiRAD is currently migrating PureConnect customers to Genesys Cloud CX.
• Amazon Web Servicesflagship/criticalTechnology or IntegrationAWS Public Sector Partner offering customized solution design, deployment and support of Amazon Connect and Amazon Lex. Provides world-class customer experiences while minimizing deployment time and costs with complete turnkey solutions.
• TwiliocoreTechnology or IntegrationTwilio partner providing SIP trunking services from Twilio's Super Network for reliability and high-volume call processing with elastic capacity. Expert Twilio developers design and deploy mission-critical IVR solutions using Twilio Programmable Voice and mass notification systems.
• Microsoft Teams PhonecoreTechnology or IntegrationDiRAD provides configuration, telephony services, and training for Microsoft Teams Phone. Offers one low per-minute cost for Teams Phone telephone services nationwide with devices for any calling scenario.
• CarahsoftcoreChannel Partner/ Reseller/ DistributorCarahsoft serves as the distribution partner for DiRAD's Genesys Solutions on NASPO contracts. Additional purchasing vehicles include National Intergovernmental Purchasing Alliance and VASCUPP.
• GooglecoreTechnology or IntegrationDiRAD uses Google Natural Language Speech Recognition for Smart Translator and Google AI for virtual assistants. Also uses Google CCAI for AI applications and Google Transit data feeds for transit IVR solutions.
• IBM WatsonsupportingTechnology or IntegrationDiRAD combined IBM Watson Assistant with Google Speech for Hampton Roads Transit IVR solution for natural language interactions and background noise filtering.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• TTEC: Digital customer experience and BPO provider offering outsourced contact center services, AI, and CX design for government and enterprise clients. Competes with DiRAD's outsourced contact center segment for human services, utilities, and transit agency engagements.
• Genesys: DiRAD's primary technology partner and platform provider for 26 years. Genesys also competes indirectly as DiRAD implements and resells Genesys Cloud CX solutions for government contact centers, making it both a key supplier and a partial substitute.
• Talkdesk: Cloud-native contact center platform with AI and vertical-specific solutions competing in government CX modernization deals. Talkdesk's Industry Experience Clouds and AI agents overlap functionally with DiRAD's SmartSpeech IVR and DiVA virtual assistant products.
• Maximus: Government-focused BPO and IT services firm providing citizen engagement, contact center operations, and digital modernization for federal and state agencies. Closest direct competitor in the human services / government CX BPO space, though at substantially larger scale.
• Five9: Cloud contact center platform competing for the same mid-market and enterprise buyers DiRAD serves. Five9's Genius AI suite and CX platform overlap with DiRAD's SmartSpeech IVR and AI virtual assistant offerings in the government and enterprise CX space.
• 8x8: Cloud communications and contact center provider with government vertical offerings (8x8 Government Cloud, FedRAMP-authorized solutions). Competes with DiRAD in government cloud CX deployments and overlaps in UCaaS/CCaaS bundled offerings.
• ConvergeOne: Contact center and unified communications integrator serving enterprise and government clients, comparable to DiRAD's Genesys and AWS implementation practice. Both firms bundle professional services, managed services, and partner platform resale into unified CX engagements.
• Concentrix: Global customer experience and BPO provider serving government, utilities, and transit sectors with omnichannel contact center services and AI-enabled solutions. Overlaps with DiRAD's outsourced contact center offering at larger enterprise scale.

Broad incumbents

• NICE: Large enterprise contact center vendor with CXone cloud platform competing in government and large-enterprise segments where DiRAD operates. NICE offers broader WEM, analytics, and AI capabilities but as part of a much larger portfolio serving similar buyer personas.

Others

• Carahsoft: DiRAD's distribution partner for Genesys solutions on NASPO contracts and a broader government IT reseller. Carahsoft also represents competing contact center vendors, making it both a channel partner and a route through which alternative vendors reach DiRAD's target government buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/diradtech

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DiRAD Technologies