MOCAP

What MOCAP does

MOCAP LIMITED is a Bangkok-headquartered business process outsourcing (BPO) company founded in 2008 that provides outsourced contact center, business process outsourcing, and market research services to enterprise clients in Thailand and internationally. The company operates under a Digital BPO Ecosystem organized around four pillars: CX Management (human-powered customer care, outreach, marketplace operations, and back-office support), CX Strategy and Consulting (market research including CSI surveys and CATI telesurveys), CX Tech Innovation (omni-channel CX platforms, generative AI workflows, and intelligent automation), and Market Research. It serves clients across the Automotive, FMCG, Home Appliance, BFSI, and AI Training sectors via a direct enterprise field sales motion, with global shareholders Mitsui & Co., Thai-listed Loxbit PCL, and Altius Link (a Mitsui/KDDI joint venture).

The technology stack is built around an Omni-Channel CX Platform that unifies voice, chat, email, social media, and messaging channels, supplemented by an AI Efficiency Automation layer combining Generative AI, AI Chatbot with human escalation, Voice Biometric authentication, Speech to Text, and an internal AI Resume Screening system that reduced candidate screening time by 83.3% (60 minutes to 10 minutes). The company is certified to ISO 27001:2022 for IT and Security and operates in compliance with Thailand's Personal Data Protection Act (PDPA), including documented protocols against collecting passwords, OTPs, or full credit card details by phone.

MOCAP makes money primarily through professional services and managed services contracts (outsourced contact center and BPO engagements) plus, increasingly, recurring CX technology and consulting revenue. Pricing is quote-based and not publicly disclosed. Revenue is not reported in the source data, but with 501-1,000 employees and Mitsui/Altius Link corporate backing, MOCAP appears to operate as a mature, mid-sized Thai BPO subsidiary serving enterprise clients across multiple verticals, now repositioning itself around a 2026-launched Digital BPO Ecosystem to capture AI-enabled recurring revenue and AI Training data services.

Name

MOCAP

Legal name

MOCAP LIMITED

Website

https://mocap.co.th

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

501–1,000 employees

Short description

MOCAP LIMITED is a Bangkok-based business process outsourcing company founded in 2008 that provides outsourced contact center, BPO, and market research services to enterprise clients across Automotive, FMCG, Home Appliance, BFSI, and AI Training sectors, backed by Mitsui Group, Loxbit PCL, and Altius Link.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

akta.pro primary industry

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

akta.pro secondary industry

CRM Managed Services & Support (BPAEAGAD)

Keywords

• Business process outsourcing
• Contact center services
• Customer experience management
• Market research services
• BPO solutions

Headquarters

HQ city

Bangkok

HQ country

Thailand

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Outsourced Contact Center Services: End-to-end customer experience management including inbound customer care, outbound sales/telemarketing, and marketplace operations support
2. BPO Services: Business Process Outsourcing covering back-office support, data processing, and operational management for enterprise clients
3. Market Research Services: Customer insights and market research services including CSI surveys, telesurvey (CATI), and data-driven strategy consulting
4. CX Technology Solutions: AI-enhanced CX solutions including omni-channel platforms, intelligent workflows, and digital integrations

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

MOCAP is a Digital BPO company delivering outsourced Contact Center, Business Process Outsourcing (BPO), and Market Research services. Through its 2026-introduced Digital BPO Ecosystem, the company combines people, process, and technology to provide end-to-end customer experience management, CX strategy and consulting, and AI-enhanced CX tech innovation for enterprise clients in Thailand and globally.

Product overview

MOCAP operates as a Digital BPO (Business Process Outsourcing) company offering a comprehensive suite of services centered around Customer Experience (CX) management. The core portfolio consists of four main service pillars: Digital BPO Ecosystem (the overarching platform combining people, process, and technology), CX Management (human-powered customer service for care, outreach, marketplace, and back-office), CX Strategy and Consulting (market research and data-driven decision-making), and CX Tech Innovation (AI-powered solutions with omni-channel capabilities). Market Research services are offered as part of the CX Strategy pillar. The ecosystem is designed to deliver seamless CX, AI-powered efficiency, and resilient operations through global expertise and innovative technology.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital BPO Ecosystem Overarching Digital BPO platform that redefines modern BPO operations through integrated people, process, and technology, delivering end-to-end outsourcing solutions combining AI-powered technology and human expertise for enterprise clients.
• CX Management

Quantifiable outcome

• Resume screening time reduced by 83.3% (from 60 minutes to 10 minutes per candidate) using AI
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature3 records

Scale indicators2 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Foundever: Major global CX/BPO player (formerly Sitel/Sykes) offering omnichannel customer experience, trust & safety, and AI solutions. Directly comparable to MOCAP's enterprise CX management offering.
• Concentrix: Global CX/BPO and digital services company serving enterprise clients across industries with contact center, back-office, and AI-enabled CX solutions. Closest large-cap comparable to MOCAP's full-service digital BPO proposition.
• Helpware: Mid-market outsourcing company providing CX, content moderation, and back-office support across Eastern Europe, Latin America, and the Philippines. Similar mid-scale, digital-first BPO comparable to MOCAP's positioning.
• Teleperformance: Global leader in outsourced customer experience management with omnichannel contact center operations. Directly comparable to MOCAP as a CX/BPO provider, though at vastly greater scale and geographic breadth.
• StarTek: Global BPO provider offering omnichannel customer experience, digital transformation, and AI-enabled CX solutions. Comparable to MOCAP across customer mix and service portfolio.
• TaskUs: Digital outsourcing specialist providing customer support, content moderation, and AI data services. Highly comparable to MOCAP given overlap in AI training data and digitally-native CX delivery.
• Transcosmos: Japanese BPO/CX services company with strong APAC delivery footprint, including operations in Thailand and Southeast Asia. Closest regional peer to MOCAP given similar client base and Japanese quality orientation.
• IBEX Limited: End-to-end CX and BPO provider with delivery centers in the Philippines, Pakistan, and other emerging markets. Comparable to MOCAP as a mid-sized, delivery-focused CX outsourcer expanding digital capabilities.
• TTEC Holdings: Customer experience technology and services company providing omnichannel contact center and AI-augmented CX. Comparable to MOCAP in combining human agents with proprietary CX technology.

Broad incumbents

• Infosys BPM: BPM arm of Infosys providing enterprise-scale BPO, customer service, and digital process automation. Comparable as a broad incumbent offering contact center and back-office services that overlap with MOCAP's portfolio, but at much greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MOCAP