Caregiver Services

What Caregiver Services does

Caregiver Services, Inc. (CSI), doing business as CSI Caregiver Services and CSI-Registry, is a Florida-based licensed nurse registry that refers independent licensed, certified and credentialed caregivers to clients needing in-home care services. Founded approximately 45-50 years ago, CSI operates 13 nurse registry locations throughout Florida serving 47 counties and maintains a registered network of caregivers spanning RNs, LPNs, CNAs, HHAs, Companions and Homemakers. The company is a subsidiary of Help at Home, a strategic operating parent in the home healthcare sector.

CSI's core product is an in-home caregiver referral registry supported by a Customer Service Department staffed 24 hours a day, 365 days a year, providing immediate backup caregiver referrals when scheduled workers are unavailable. All referred caregivers undergo Level 2 background checks, reference checks, and professional license and credential verification. The company supplements its direct-to-consumer referral model with supplemental healthcare staffing to hospitals, nursing homes, assisted living facilities, hospice care facilities, home health agencies and school systems using nursing personnel and one-on-one sitters.

Revenue is generated through marketplace commissions on caregiver referrals, with CSI acting as an intermediary between independent caregivers and end clients rather than employing caregivers directly. CSI accepts payments through private pay (credit card), Long-Term Care Insurance, Workers Compensation Insurance, Managed-Care Organizations, commercial insurers (Aetna, United Healthcare, BlueCross BlueShield), VA benefits, Medicaid Waiver, Diversion programs, and Older American Act programs. Go-to-market is primarily phone-driven intake (1-800-282-6409, plus a dedicated LTC line at 786-687-4437) supplemented by website contact forms, organic search, and healthcare provider referrals across Florida.

Name

Caregiver Services

Legal name

Caregiver Services, Inc.

Website

https://csicaregiver.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Caregiver Services is a Florida-licensed nurse registry that refers independently credentialed caregivers (RNs, LPNs, CNAs, HHAs) to seniors, individuals with special needs, and healthcare facilities across 13 locations spanning 47 counties, operating 24/7 as a Help at Home subsidiary.

Ownership category

akta.pro rank

Product category

Home Healthcare Referral Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (6216)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Caregiver Registry & Referral Services (HSABAMAA)

akta.pro secondary industries

Hospital/Facility-to-Home Caregiver Placement (HSABAMAC), Specialty Caregiver Placement (Dementia, Parkinson’s, Post-Op) (HSABAMAG), Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ)

Keywords

• Home caregiver referrals
• Nurse registry services
• In-home health care
• Special needs caregiving
• Supplemental healthcare staffing

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Caregiver Referral Services: CSI generates revenue by referring independent licensed, certified and credentialed caregivers to clients needing in-home care services. The company acts as a nurse registry, matching caregivers with individuals requiring assistance with daily activities or complex medical conditions.
2. Supplemental Healthcare Staffing: Provides staff relief to hospitals, nursing homes, assisted living facilities, hospice care facilities, home health agencies and school systems using nursing personnel or one-on-one sitters.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Caregiver Services operates licensed nurse registries across Florida that refer independent, vetted caregivers (RNs, LPNs, CNAs, HHAs, Companions, Homemakers) to individuals needing in-home assistance with daily living activities or management of complex medical conditions. Services include special-needs caregiver referrals under Medicaid Waiver programs and supplemental nursing staffing to hospitals, nursing homes, assisted living facilities, hospice care facilities, home health agencies, and school systems, available 24 hours per day.

Product overview

Caregiver Services Inc. (CSI), a Help at Home company, operates licensed nurse registries that refer independent licensed, certified and credentialed caregivers. The core product is the In-Home Caregiver Referrals (Registry) service, which connects clients with caregivers for home health care. Supporting services include Special Needs Caregivers for individuals with developmental or physical disabilities, and Supplemental Healthcare Staffing for healthcare facilities. CSI has 13 nurse registry locations throughout Florida operating in 47 counties, with referral services available 24/7.

Differentiator

Problem solved

Functional benefit

Products and services

• In-Home Caregiver Referrals (Registry) CSI-Registry refers independent licensed, certified and credentialed caregivers (RNs, LPNs, CNAs, HHAs, Companions, Homemakers) who provide home health care services within the comfort of one's home to assist with activities of daily living or management of complex medical conditions. Referral services are available 24/7.
• Special Needs Caregivers CSI-Registry provides referrals of independent caregivers with specialized skills for individuals with medical or developmental disabilities. Services cover Medicaid Waiver or Diversion programs including Developmental Services, Supported Living, Traumatic Brain Injury/Spinal Cord Injury, Aged and Disabled, and Alzheimer's disease Initiative.
• Supplemental Healthcare Staffing CSI provides staff relief utilizing nursing personnel or one-on-one sitters to hospitals, nursing homes, assisted living facilities, hospice care facilities, home health agencies, and school systems. Includes referrals of RNs, LPNs, Certified Nursing Assistants, Home Health Aides, Sitters, Companions, and Homemakers, as well as Healthcare Supplemental Staffing Services and Patient Observers.

Quantifiable outcome

• 48 states? (No, only Florida mentioned)
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Help at HomecoreStrategic or Co-development PartnerHelp at Home is the parent company of CSI Florida. CSI operates as part of the Help at Home network of caregiver services companies.
• AetnaminorOthersCommercial insurance provider accepted for caregiver referral services payment.
• United HealthcareminorOthersCommercial insurance provider accepted for caregiver referral services payment.
• BlueCross BlueShieldminorOthersCommercial insurance provider accepted for caregiver referral services payment.
• Medicaid Waiver ProgramscoreOthersCSI-Registry is contracted to refer caregivers to individuals with disabilities or special needs under various Medicaid Waiver or Diversion programs including Developmental Services, Supported Living, Traumatic Brain Injury/Spinal Cord Injury, Aged and Disabled and Alzheimer's disease Initiative.
• Veterans Affairs (VA)minorOthersVA benefits are accepted as a payment method for caregiver referral services.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Help at Home: CSI's parent company and a leading U.S. provider of in-home personal care services. Operates a large network of caregiver agencies across multiple states with similar Medicaid and private-pay referral models, making it the most direct platform-level comparable.
• Home Instead (Honor Technology): Largest franchised network of in-home care providers serving seniors, with very similar services (companionship, personal care, dementia support) and a comparable registry/matching model for independent caregivers, though at a national franchise scale.
• Visiting Angels: National franchised senior home care provider with a referral/matching model for independent caregivers across companionship, personal care, and respite services — directly comparable to CSI's core registry offering.
• BrightStar Care: Franchised home care and medical staffing provider offering both private-duty personal care and skilled nursing/staffing services, overlapping with CSI's consumer referrals and supplemental facility staffing lines.
• ComForCare: Franchised in-home care provider specializing in seniors and individuals with disabilities, including dementia and special needs programs — closely parallel to CSI's elderly and special-needs referral offerings.
• Senior Helpers: National franchised in-home senior care provider offering personal care, companionship, and specialized dementia and Parkinson's care programs, comparable in service mix and target population to CSI.

Broad incumbents

• Bayada Home Health Care: Large, multi-state nonprofit home health and personal care provider with a substantially broader clinical scope (skilled nursing, pediatrics, hospice) but overlapping adult home-care and disability services that compete for Medicaid waiver and private-pay clients.
• Amedisys: National home health and hospice provider with significant Florida presence. While primarily skilled clinical services, it competes for post-acute and Medicaid-managed care referrals that also flow through CSI's registry.
• CareCentrix: Payor- and provider-facing home care coordination platform that manages post-acute and personal care services for major insurers, sitting one layer upstream of CSI's commercial insurance and Medicaid channels.

Emerging players

• Honor Technology: Technology-driven home care platform (acquirer of Home Instead) that combines agency operations with a digital caregiver matching/management platform — a structurally similar registry concept executed with significantly more technology investment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CSICaregiverServicesInc
• LinkedInlinkedin.com/company/caregivers-in-home-svc-inc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caregiver Services