Felton Institute

What Felton Institute does

Felton Institute is a 501(c)(3) nonprofit social services organization (EIN 94-1156530) founded in 1889 in San Francisco, originally as Associated Charities and later known as Family Service Agency of San Francisco before re-adopting the Felton Institute name in July 2019 following a merger with San Francisco Suicide Prevention. The organization operates more than 50 programs across at least eight Bay Area counties, organized into four major service lines: Children, Youth, Family & TAY Services; Adult & TAY Social Services; Justice Services; and Senior Services, plus a dedicated Early Psychosis portfolio (re(MIND)®, BEAM, BEAM UP®, Felton CCOR™) and a Training, Research & Evaluation division.

Core service capabilities include behavioral health therapy, crisis intervention, supportive housing, suicide prevention (including 988 Lifeline routing through SFSP), the federally-mandated San Francisco Long-Term Care Ombudsman Program (covering 19 Skilled Nursing Homes and 59 Residential Care Facilities serving over 2,700 residents), and digital literacy training via the Tech Squad subsidiary. Newer operational initiatives include the October 2025 launch of BHBH, an 80-bed transitional recovery facility in Santa Rosa in partnership with Sonoma County, and the 2025 launch of Scaling & Optimization Services (SOS), a technical assistance arm serving other service providers. Programs serve client populations including children from birth to age six, transitional age youth, justice-involved individuals, older adults, early psychosis adolescents and young adults, and unsheltered individuals with co-occurring behavioral health needs.

Felton's business model is government-contract funded: the organization derives the majority of its revenue from contracts with county mental health departments (Sonoma, Marin, San Francisco, Alameda, San Mateo, and others), the California Department of Aging, municipal governments, and Medi-Cal, supplemented by charitable donations from individuals, corporations, and foundations. Services are delivered at no cost to eligible clients. Felton employs 500+ staff and is governed by a Board of Directors led by President and CEO Al Gilbert (appointed February 2022) and COO Yohana Quiroz. The technology stack is standard enterprise SaaS (ADP, Okta, Microsoft, Box, Salesforce) with CIRCE as technology support partner; no proprietary AI/ML capabilities are disclosed.

Name

Felton Institute

Legal name

Felton Institute

Website

https://felton.org

Company type

Private

Founded year

1889

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Social Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGACAD)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGAEAH), Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Mental health services
• Social services nonprofit
• Early psychosis programs
• Crisis intervention support
• Aging services

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Contracts: Primary revenue from contracts with county mental health departments (Sonoma, Marin, San Francisco, Alameda, San Mateo), California Department of Aging, and municipal governments. Services funded through Medi-Cal, county behavioral health allocations, and federal programs.
2. Donations and Charitable Contributions: Tax-deductible donations from individuals, corporations, and foundations. EIN 94-1156530. Donations support program expansion and services not covered by government contracts.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Felton Institute is a nonprofit social services organization that delivers mental health services, crisis intervention, supportive housing, early psychosis treatment, suicide prevention, justice reentry support, and aging/older adult services to individuals and families across Bay Area counties. The organization also provides Training, Research & Evaluation (TRE) and Scaling & Optimization Services (SOS) technical assistance to other agencies. Its 50+ programs are organized by population served (children/youth/families, adults/TAY, justice-involved, and seniors) and delivered at no cost to eligible clients.

Product overview

Felton Institute is a nonprofit social services organization offering a comprehensive portfolio of mental health and social service programs. Founded in 1889, it operates as a unified suite of interconnected services organized by population and service type, including: Children, Youth, Family & TAY Services; Adult & TAY Social Services; Justice Services; Senior Social Services; Early Psychosis Programs (reMIND, BEAM, BEAM UP); Crisis Support services (988 Suicide & Crisis Lifeline, SFSP, CWCRT); and Training, Research & Evaluation. The organization provides 50+ programs across Bay Area counties, combining evidence-based practices with technology solutions powered by CIRCE. Technical Assistance and Scaling & Optimization Services (SOS) support other agencies in strengthening their operations.

Differentiator

Problem solved

Functional benefit

Brands

• Tech Squad: A program under Felton's Senior Division focused on bridging the digital divide by providing technology training and support to older adults.
• re(MIND)
• San Francisco Suicide Prevention (SFSP)
• Behavioral Health Bridge Housing (BHBH)

Products and services

• Children, Youth, Family & TAY (CYFTAY) Services Comprehensive social services for children (birth through age six), youth, transitional age youth, and families, including mental health services, wrap-around family support, workforce development, and social services.
• Adult & TAY Social Services Innovative and comprehensive programs for adults and transitional age youth providing mental health support, resources, crisis intervention, and supportive housing to promote psychological and physical well-being.
• Justice Services Rapid response, community-driven engagement, service linkage, and relationship-building assistance for underserved and underrepresented communities, with a focus on individuals who are insecurely housed and justice-involved.
• Senior Social Services Specialized mental health, workforce development, community engagement, and aging services helping older adults flourish in their communities with dignity, security, and quality of life.
• Early Psychosis Programs (re(MIND), BEAM, BEAM UP) Innovative, evidence-based programs including re(MIND) for early psychosis and bipolar disorder diagnosis and treatment, providing screening and treatment to adolescents and young adults with skills to manage symptoms and focus on recovery.
• Training, Research & Evaluation (TRE) Professional development and continuing education for providers across California and the nation, utilizing evidence-based and evidence-informed best practices.
• San Francisco Suicide Prevention (SFSP) Crisis support hotline providing emotional support, suicide risk assessment, de-escalation, and information/referrals for individuals in distress.
• 988 Suicide & Crisis Lifeline National suicide prevention hotline providing 24/7 crisis support for individuals experiencing emotional distress or suicidal crisis.
• Community Wellness and Crisis Response Team (CWCRT) Mobile crisis response team providing rapid, on-the-ground intervention for behavioral health emergencies.
• Tech Squad Program under Felton's Senior Division bridging the digital divide by providing culturally appropriate technology curriculum and training to help seniors access online services and communication tools.
• San Francisco Long-Term Care Ombudsman Program Federally-mandated visiting advocacy program where staff and volunteers receive and investigate complaints regarding health, safety, welfare, and rights of older adults and people with disabilities in long-term care facilities.
• Behavioral Health Bridge Housing at Arrowood (BHBH) 80-bed transitional recovery and community re-entry program in Santa Rosa offering 6 to 12 months of interim shelter and specialty mental health services for unsheltered individuals experiencing behavioral health challenges.
• Scaling & Optimization Services (SOS) Technical assistance services helping other service providers strengthen their fiscal, human resources, communications, IT, and overall agency operations.
• Medi-Cal Peer Support Specialist Certification (PSSC) Training Training program for certification of peer support specialists under Medi-Cal programs.
• Clinical Internship Training Program Professional training program providing clinical internship opportunities for aspiring mental health professionals.
• Early Care & Education Programs (ECE) Early learning opportunities and inclusive services that foster healthy growth for young children and their families.
• Felton Early Autism Program (FEAP) Early intervention program for children on the autism spectrum providing specialized support and services.
• Foster Grandparent Program (FGP) AmeriCorps Seniors volunteer program providing multi-generational opportunities for adults 55+ to serve as tutors, mentors, and friends to young children in schools and community settings.
• Senior Companion Program (SCP) AmeriCorps Seniors volunteer program focused on reducing effects of social isolation and loneliness for elderly individuals through volunteer companionship.

Quantifiable outcome

• Serves over 2700 residents in 19 Skilled Nursing Homes and 59 Residential Care Facilities through LTC Ombudsman Program
• +1 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Sonoma County Department of Health ServicescoreStrategic or Co-development Partner · 1 January 2025Partnership for Behavioral Health Bridge Housing at Arrowood (BHBH) program - an 80-bed transitional recovery facility offering 6-12 months of interim shelter and specialty mental health services for unsheltered individuals experiencing behavioral health challenges. The collaboration integrates Department of Health Care Services staff on-site for true collaborative service delivery.
• Marin County Health and Human ServicescoreStrategic or Co-development Partner · 1 January 2025Marin County Behavioral Health and Recovery Services (BHRS) manages its own referral waitlist for BHBH program, prioritizing referrals based on local needs and program criteria. Partnership for coordinated behavioral health services across counties.
• California Department of AgingcoreStrategic or Co-development PartnerDesignated by the Office of the State Long-Term Care Ombudsman for oversight and program guidance. The LTC Ombudsman Program is federally-mandated and administered through state-level coordination.
• San Francisco Department of Disability and Aging ServicescoreStrategic or Co-development PartnerPrimary funder for the San Francisco Long-Term Care Ombudsman Program. Program funded by the City's Department of Disability and Aging Services (DAS) to serve residents of nursing homes and residential care facilities.
• Crestwood Sonoma County Healing CenterminorStrategic or Co-development PartnerCrisis service provider referenced as a discharge pathway for BHBH program eligibility. Individuals transitioning from Crestwood's locked LTC facility may be eligible for BHBH services.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• HealthRIGHT 360: Large California nonprofit offering mental health, substance use, primary care, and reentry services across multiple counties. Comparable in clinical program breadth, county-contract revenue model, and justice-involved population focus.
• Larkin Street Youth Services: San Francisco nonprofit providing housing, mental health, and education services to transition-age youth experiencing homelessness. Comparable in TAY focus, transitional housing model, and county contract funding.
• Jewish Family and Children's Services (JFCS) of San Francisco: San Francisco–based multi-service nonprofit offering mental health, senior services, family support, and disability services. Directly comparable to Felton's family/children, senior, and mental health portfolio, including Tech Squad–like programming.
• Telecare Corporation: Large Bay Area–headquartered behavioral health nonprofit operating inpatient, outpatient, crisis, and supportive housing programs under county mental health contracts. Directly comparable to Felton in target population (seriously mentally ill adults) and government-contract GTM motion.
• Bay Area Community Services (BACS): Bay Area nonprofit providing mental health, housing, and reentry services to vulnerable populations under county contracts. Highly comparable in service mix, geography, and revenue model to Felton's adult and TAY programs.
• WestCoast Children's Clinic: Bay Area nonprofit providing mental health, early childhood, and family services for vulnerable children and youth. Comparable in clinical children/family services and Medi-Cal county-contract funding model.
• Caminar (formerly Edgewood Center for Children and Families): Bay Area nonprofit providing mental health, housing, and supportive services for individuals with behavioral health challenges. Comparable in mental health, housing, and reentry focus, particularly for transition-age youth.
• Mental Health Association of San Francisco (MHASF): San Francisco–based mental health advocacy and direct service nonprofit serving adults with mental health conditions. Comparable in mental health advocacy, peer support, and crisis-related services within the same geography.
• Catholic Charities of San Francisco, Marin & San Mateo: Faith-based Bay Area nonprofit providing social services, mental health, senior care, refugee support, and housing services. Comparable multi-population nonprofit peer with overlapping county contracts and senior services portfolio.

Emerging players

• PRC (formerly Positive Resource Center): San Francisco nonprofit providing benefits counseling, employment, and behavioral health services to people with mental health and substance use conditions. Comparable in workforce development, benefits navigation, and behavioral health peer support.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@feltoninstitute
• Facebookfacebook.com/FeltonInstitute
• LinkedInlinkedin.com/company/felton-institute
• Instagraminstagram.com/felton.institute
• Xx.com/FeltonInstitute

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Felton Institute