What Eternity Systems does

Eternity Systems is a privately held IT services and consulting firm founded in 2002, headquartered in Sunnyvale, California, with a wholly-owned offshore delivery subsidiary in Pune, India (Eternity Innovations & Technologies Pvt. Ltd.). The company specializes in enterprise application implementation and management services, with a primary focus on CRM platforms — notably Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Siebel, and Zendesk — as well as ERP systems including Oracle, SAP, and NetSuite. Its service portfolio spans CRM implementation and migration (Siebel-to-Salesforce, Zendesk-to-Salesforce), systems and cloud integration (WebMethods middleware, Jive-based community platforms), data management, SaaS technical support, and AppExchange application development, executed through a proprietary CRM implementation methodology covering the full development and production lifecycle.

The firm's productized offering is X-Author, an Excel-based productivity and data-migration tool for Salesforce delivered through a certified partnership with Apttus. Eternity monetizes primarily through project-based professional services engagements with enterprise clients, supplemented by ongoing application management and technical support. It targets enterprise technology companies (logos include ServiceNow, Adobe, Hitachi, Juniper, NetApp, VMware, Nutanix, Convergys) requiring CRM/ERP implementations, legacy system migrations, and cloud integration. GTM is direct enterprise field sales with consulting-led engagements, supported by case study content and client testimonials rather than paid marketing. The firm appears to be founder-owned with no disclosed external funding, operates at 11-50 employees, and has no disclosed revenue.

Name

Eternity Systems

Legal name

Eternity Systems, Inc.

Website

https://eternitysystems.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Eternity Systems is a privately held US-India IT services firm specializing in Salesforce, Siebel, and Oracle CRM/ERP implementation, migration, and integration services for enterprise technology clients. Its productized X-Author offering extends Apttus's Excel-Salesforce productivity tool.

Ownership category

akta.pro rank

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Professional Services: IT project implementation services including Enterprise Application Implementation (CRM – Salesforce, Siebel, Zendesk, ERP – Oracle), Systems/Application Integration, Cloud Integration Services, Web Application Development & Maintenance, Data Management, SaaS-based application Development & Maintenance, and Business Process Management. Revenue generated through consulting and implementation project engagements.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Eternity Systems is an IT services and consulting firm that delivers CRM and ERP implementation, integration, and managed services for enterprise clients. The firm specializes in deploying and customizing platforms such as Salesforce, Siebel, and Oracle, and holds Apttus partnership certifications for the X-author product line. Services are delivered through a US-headquartered onsite team combined with an offshore delivery center in India.

Product overview

Eternity Systems is an IT services and consulting company that provides enterprise application implementation and management services rather than a single unified software product. Their service portfolio centers on CRM implementations (primarily Salesforce, Siebel, Zendesk) and ERP systems (Oracle, SAP, NetSuite). They offer specialized solutions including X-author (an Apttus Excel-front-end addon for Salesforce that enables CRM data management and migration), CRM implementation and migration services, cloud integration, SaaS technical support, and product engineering services. The company operates as a Salesforce and Apttus certified partner, delivering services across enterprise application consulting, application maintenance, and integration.

Differentiator

Problem solved

Functional benefit

Products and services

• CRM Implementation Services
• ERP Implementation Services
• Apttus X-author Implementation
• Managed Services and Support

Quantifiable outcome

• Data migration 80% faster with X-Author
• +2 more outcomes

Named customers15 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• ApttuscoreTechnology or IntegrationEternity Systems is a certified partner of Apttus, an enterprise software company that has built world-class CPQ (Configure, Pricing, Quoting), CLM (Contract Lifecycle Management), and X-Author (Excel front end for Salesforce) solutions on Salesforce's force.com platform. Eternity has built a team of certified X-author professionals and successfully implemented X-author for its clients.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Slalom: Consulting firm with a large Salesforce/CRM practice serving mid-market and enterprise clients on CRM strategy, implementation, and analytics — competing for the same Salesforce implementation mandates as Eternity.
• Persistent Systems: Global IT services firm with a dedicated Salesforce practice and significant India-based delivery — overlapping with Eternity's Salesforce + offshore India delivery model and its enterprise technology customer base.
• Damco Solutions: IT services firm offering Salesforce consulting, implementation, and CRM migration services — directly comparable in scope, customer profile, and offshore delivery model to Eternity.
• Simplus (Infosys): Salesforce consulting pure-play acquired by Infosys, specializing in CRM implementation, Quote-to-Cash, and cloud integration — directly overlapping Eternity's core service portfolio and X-Author-adjacent CPQ domain.
• Bluewolf (an IBM Company): Pure-play Salesforce consulting and implementation firm, now part of IBM. Directly comparable as a Salesforce-focused implementation partner serving enterprise clients with CRM/cloud integration services. (Notably, Bluewolf is itself listed as an Eternity customer/partner.)
• Grazitti Interactive: Salesforce, CRM, and marketing technology consulting firm with cloud integration and data management services — comparable to Eternity across CRM implementation, integration, and SaaS support offerings.
• Girikon: Salesforce and CRM consulting/implementation firm serving enterprise clients with cloud, integration, and AppExchange development services — directly overlapping Eternity's Salesforce-focused service lines.

Broad incumbents

• Infosys: Global systems integrator with strong Salesforce (Simplus) and Oracle/SAP capabilities plus large India delivery — competes for the same enterprise application implementation work and operates a similar offshore delivery model.
• Cognizant: Global IT services firm with a substantial Salesforce and enterprise applications practice — overlaps with Eternity's CRM/ERP implementation and integration services across enterprise customers.
• Accenture: Global systems integrator with a large Salesforce practice and broader CRM/ERP transformation capability — competes with Eternity on enterprise Salesforce implementation mandates, particularly at large global accounts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/eternity-systems-inc

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eternity Systems