What ISERBA does

ISERBA is a French building maintenance services company that delivers multi-trade technical facility management — plumbing, heating, ventilation (VMC), electrical, locksmithing, and indoor air quality (QAI) — to social housing providers (bailleurs sociaux) and their tenants. Founded in 1984 and headquartered in Beynost (RCS Lyon 314 526 393), the company operates a national network of 100 local agencies and 10 customer relation centers (CRCs), employing approximately 1,000 field technicians. Its scale is anchored by 300 social housing clients and roughly 2 million maintenance interventions per year, covering both preventive and curative work on private and common areas of residential buildings. ISERBA also operates the Éopur sub-brand for indoor air quality and a customer extranet (extranet.iserba.fr) used by property managers to submit and track interventions.

The underlying technology stack is operational rather than software-native: ISO 9001-certified quality management (since 2003, first in France in the maintenance sector), QUALIBAT qualification, Label Professionnel du Gaz, and Label Qualisav Energie Efficace underpin service delivery. The company runs a clienteling management platform paired with the customer extranet, and increasingly engages with IoT and digital-supervision partners (Nexelec, VIZAVY) around IAQ and connected-building use cases, though no proprietary AI/ML capability is disclosed. An in-house Académie de formation supports technician upskilling and local recruitment across the 100-agency footprint.

ISERBA's business model is a subscription-recurring, multi-year maintenance contract model with social housing providers, structured as full- or partial-scope agreements covering one or more technical trades. GTM is direct enterprise field sales: dedicated account management targeting bailleurs sociaux, complemented by multichannel customer engagement (10 CRCs, online intervention request forms, the property manager extranet, and presence at the USH Congress). The company is described as an independent, family-led business with no public listing, no disclosed funding rounds, and no M&A activity in the provided data — a mature, privately-held operator with recurring contracted revenue and entrenched public-sector buyer relationships.

Name

ISERBA

Legal name

ISERBA

Website

https://iserba.fr

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

501–1,000 employees

Short description

ISERBA is a French building maintenance services company that delivers multi-trade technical facility management — plumbing, heating, ventilation, electrical, locksmithing, and indoor air quality — to 300 social housing providers through 100 local agencies, 10 customer relation centers, and ~1,000 field technicians.

Ownership category

akta.pro rank

Product category

Building Maintenance Services

NAICS

Services to Buildings and Dwellings (5617), Facilities Support Services (561210), Facilities Support Services (56121), Appliance Repair and Maintenance (811412)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Facilities Support Management Services (8744), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA)

akta.pro secondary industries

Emergency HVAC Repair (24/7) (HSAOAHAC), Appliance Maintenance, Cleaning & Tune-Ups (Descaling, Filter Changes) (HSAGANAL)

Keywords

• Building maintenance services
• Social housing maintenance
• Facilities management France
• HVAC plumbing services
• Property maintenance contracts

Headquarters

HQ city

Beynost

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Building Maintenance Contracts: ISERBA earns revenue through annual or multi-year maintenance contracts with social housing providers (bailleurs sociaux). Contracts cover all or part of its technical domains: plumbing, heating, ventilation (VMC), electrical safety, and carpentry/locksmithing. Both preventive and curative maintenance services are provided on private and common areas of residential buildings.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

ISERBA provides multi-trade building maintenance services (plumbing, heating, ventilation/VMC, electrical, locksmithing) for social housing providers (bailleurs sociaux) across France. Services are delivered through a national network of 100 local agencies and 10 customer relation centers, with 1,000 field technicians performing approximately 2 million maintenance interventions per year for 300 social housing clients. The offering includes both preventive and curative maintenance on private and common areas, plus an indoor air quality sub-brand (Éopur).

Product overview

ISERBA operates as a building maintenance services provider offering a portfolio of solutions centered around its clienteling management platform. The core offering includes comprehensive maintenance services (plumbing, heating, ventilation/VMC, electrical, locksmith, and security/MSQE). The product suite includes the Éopur sub-brand focused on indoor air quality monitoring, along with a customer extranet portal for property managers to manage their accounts and service requests.

Differentiator

Problem solved

Functional benefit

Products and services

• Multi-Trade Building Maintenance Services Comprehensive building maintenance contracts covering all major technical trades (plumbing, heating, ventilation/VMC, electrical, locksmithing) for social housing providers. Services include both preventive and curative maintenance on private and common areas of residential buildings, regulatory compliance support (gas safety, electrical safety, smoke detectors), and move-in/move-out property condition assessments. Delivered by 1,000 field technicians across 100 local agencies in France.
• Éopur — Indoor Air Quality (QAI) Services A specialized indoor air quality service line and sub-brand under which ISERBA bundles ventilation diagnostics, IAQ monitoring, and remediation work for social housing providers. Field operations are delivered by 35 specialized professionals covering the Île-de-France region, with the broader aim of anticipating evolving public health regulations on indoor air quality.
• Heating and Boiler Maintenance Contracts Standalone and bundled heating system maintenance services for social housing portfolios, including gas appliance servicing, boiler maintenance, and Label Professionnel du Gaz (PG) certified work. Available as a stand-alone contract or as part of a multi-trade agreement.

Quantifiable outcome

• 2 million maintenance interventions per year across a portfolio of 300 social housing clients
• +2 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered minor.

• JDA Dijon HandballminorGTM or Marketing Partner · 1 June 2023Following the merger of Dijon Métrople Handball into the JDA Burgundy Dijon omnisports club, ISERBA's support extends to the combined basketball and handball entity, representing the club's values of mutualization and shared ambition.
• Leyton FranceminorStrategic or Co-development Partner · 1 October 2019Partner in ISERBA's Master Class on energy transition and tenant comfort at the 2019 USH Congress.
• UNICIAminorStrategic or Co-development Partner · 1 October 2019Participated as an expert in ISERBA's Master Class sessions at the 2019 USH Congress.
• JDA Dijon BasketminorGTM or Marketing Partner · 1 September 2014ISERBA has been a shareholder in JDA Dijon Basket since September 2014. The partnership supports a sports club rooted in local community values and provides brand visibility. The club shares ISERBA's values of perseverance, teamwork, and conviviality.
• ELISEminorOthersELISE provides waste management and recycling services for ISERBA, supporting the company's environmental and RSE commitments in waste sorting and recycling.
• AGEFIPHminorOthersISERBA works with AGEFIPH to support the employment and job retention of workers with disabilities, including through adapted contracts and partnerships with sheltered work establishments (ESAT).
• Association Prévention RoutièreminorOthersISERBA partners with the French Road Safety Association to raise awareness among employees and technicians about responsible and eco-friendly driving practices.
• ACTUAminorOthersACTUA provides eco-driving training programs for ISERBA's field technicians, supporting the company's environmental and road safety objectives.
• ESAT (Établissements et Services d'Aide par le Travail)minorOthersISERBA sources services from ESAT (sheltered work establishments) for paper recycling, gardening, and mail processing, supporting social inclusion of people with disabilities.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Atalian Global Services: Atalian is a large international facility-services group with significant French presence in integrated FM, including multi-technical maintenance for public and residential clients — a broad incumbent competing on outsourced maintenance tenders.
• Spie France: Spie is a leading European multi-technical services group offering electrical, HVAC, and facility-management services to public and private clients — competing with ISERBA on integrated maintenance contracts in the social-housing and public-sector segments.
• Dalkia (EDF group): Dalkia is EDF's energy-services subsidiary providing heating, HVAC, and facility-management services to public and residential clients in France — a broad incumbent overlapping with ISERBA on heating and energy-efficiency contracts.
• Vinci Facilities: Vinci Facilities is the facility-management subsidiary of VINCI, providing integrated building maintenance and energy services across France, including residential and public-sector portfolios — a broad incumbent that overlaps with ISERBA's integrated multi-trade offering.
• Eiffage Énergie Systèmes: Eiffage Énergie Systèmes delivers multi-technical services (electrical, HVAC, maintenance) to public-sector and housing clients across France — a broad incumbent that competes with ISERBA in social-housing maintenance tenders.
• ENGIE Solutions (formerly Cofely / Ineo): ENGIE Solutions is a broad multi-technical facility-management and energy-services arm of ENGIE, serving public, social-housing, and private clients across France — overlapping with ISERBA's hard-services scope but at much greater scale and with capital-intensive retrofits.

Direct peers

• Proxiserve: Proxiserve is one of France's leading multi-technical building maintenance providers serving social-housing operators and public-sector clients with plumbing, heating, ventilation, and electrical services — directly comparable to ISERBA in customer base, service scope, and recurring-contract model.
• IDEX: IDEX is a French energy-efficiency and building-maintenance specialist operating across residential, social-housing, and tertiary clients with multi-technical services and energy performance contracts — a direct competitor in the integrated FM and energy-retrofit segment.

Others

• SYNASAV member peers (e.g., regional maintenance independents): SYNASAV is the French national union for maintenance and energy-efficiency service providers, of which ISERBA is a board member; peer members are typically regional multi-technical maintenance specialists serving the same social-housing and public-sector customers across French regions.

Emerging players

• Hemeria (energy/technical services): Hemeria is a French technical-services group expanding into building and energy-services adjacent to ISERBA's maintenance footprint; an emerging player to monitor as a potential adjacent competitor or partner in the social-housing market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/iserba

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISERBA