What TurnosPR does

TurnosPR, operated by Turnos Media LLC, is a privately held SaaS provider of cloud-based customer-service management software headquartered in Río Piedras (Monacillos), Puerto Rico, with a secondary office in Santo Domingo, Dominican Republic. Founded in 2014, the platform unifies queue management, appointment scheduling, post-service surveys, and multi-channel remote service delivery under the integrated Turnos OnCloud suite. Core modules include Turnos Queue (shift/ticket management), Sistema de Citas (appointments with Google Maps and Outlook integration and QR check-in), Módulo de Encuesta (post-service SMS surveys with negative-response alerting), and complementary modules spanning self-service kiosks, mobile registry, virtual queue, IVR, email-to-queue, voicemail-to-queue transcription, and in-platform video calling. The platform also ships a TurnosPR Mobile App for iOS and Android that delivers real-time queue and appointment notifications to end-users.

The platform is deployed across more than 1,000 locations in Puerto Rico and has cumulatively issued 50 million+ turns and managed 10 million+ appointments, per the company's own disclosures. Target verticals are government agencies (CESCO, DTOP, CRIM, ACAA, AAA, Departamento de Hacienda, Vivienda), healthcare providers (Metro Pavía, San Rafael, CDT Villa Los Santos), financial institutions (FirstBank, Caribe Federal Credit Union), insurance carriers (Triple-S, MMM, Universal Insurance Group), and educational institutions (Ana G. Méndez University System). Deep integrations with CESCO Digital, Colecturía Digital, and the Gobierno de Puerto Rico's centralized portal differentiate the product inside the Puerto Rico public sector, complemented by Microsoft (Outlook, Power BI, CRM, Teams) and Google (Maps, Analytics) integrations.

Revenue is generated through a module-based SaaS subscription with custom quote-based enterprise pricing and monthly billing; modules can be licensed individually or as an integrated system. The go-to-market is sales-led/enterprise field sales ([email protected], +1 787-399-0998), supported by web self-service, mobile apps, and a free trial. The company is bootstrapped — no funding rounds, parent company, or institutional investors are disclosed — and was recognized with the 2018 Excellence in Quality Award (Innovation Category) from the Asociación de Productos Hecho en Puerto Rico. Its service is geographically restricted to Puerto Rico per its privacy policy, with Dominican Republic representing its first expansion market.

Name

TurnosPR

Legal name

Turnos Media LLC

Website

https://turnosmedia.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

51–100 employees

Short description

TurnosPR (Turnos Media LLC) is a Puerto Rico-based SaaS provider of cloud queue management, appointment scheduling, survey, and remote-service software, serving 1,000+ government, healthcare, banking, insurance, and education locations across the Caribbean.

Ownership category

akta.pro rank

Product category

Customer Service Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

Keywords

• Queue management software
• Appointment scheduling system
• Customer service platform
• Virtual queue management
• Citizen service software

Headquarters

HQ city

San Juan

HQ country

Puerto Rico

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Cloud-based software-as-a-service model with modules that can be subscribed to individually or as an integrated enterprise system. Modules work integrated but can also be implemented independently, allowing clients to customize their subscription based on business model and customer service mode.
2. Module-based Pricing: Clients can hire individual modules that fit their business model and customer service mode. Pricing varies depending on the service that fits the client's needs. Affordable prices offered for any type of industry.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

TurnosPR develops and sells a cloud-based customer service management platform that integrates queue management, appointment scheduling, customer satisfaction surveys, and remote service delivery (video calls, IVR, email, voicemail). The platform is sold primarily to organizations in Puerto Rico including government agencies, healthcare providers, financial institutions, and educational organizations, and is deployed as Turnos OnCloud with modular subscriptions.

Product overview

TurnosPR is a customer service management platform developed in Puerto Rico that consists of a unified platform (Turnos OnCloud) with integrated modules for appointment scheduling, shift management, customer surveys, and remote service delivery. The core product portfolio includes four main modules: Turnos Queue (shift management system), Sistema de Citas (appointment scheduling), Módulo de Encuesta (satisfaction surveys), and Turnos OnCloud (integrated management platform). Additional modules extend functionality for in-person operations (Sistema de Kiosko self-service kiosks, Registro Móvil mobile registration) and remote service (Turnos Virtual virtual queues, Turnos IVR phone-based shift management, Voicemail a Turnos voicemail conversion, Email a Turno email integration, and Video Call remote service). The system also includes a dedicated mobile application (TurnosPR Mobile APP) available for iPhone and Android devices. All modules work integrated but can be implemented independently to fit specific business models.

Differentiator

Problem solved

Functional benefit

Products and services

• Turnos OnCloud An integrated cloud-based customer service management platform that unifies queue management, appointment scheduling, surveys, and remote service delivery modules for enterprise clients in Puerto Rico.
• Turnos Queue A shift/queue management system for service centers and waiting rooms that handles multiple queues, services, and stations with sequential, alternating, priority, and referral-based calling.
• Sistema de Citas (Appointment Module) A digital appointment management system that allows clients to request appointments from home or via call centers, with availability management, automated space reduction, email/text notifications, Google Maps integration, and Outlook calendar sync.
• Módulo de Encuesta (Survey Module) A customer satisfaction survey module that sends text messages to evaluate service after completion, supporting multiple choice, yes/no, and open-ended questions with statistical reports and negative response alerts.
• Sistema de Kiosko (Kiosk System) Self-registration kiosks that allow customers to take appointments for services from their cell phone or physical kiosks, with QR code scanning, geolocation validation, tolerance margin settings, and shift tracking via cell phone.
• Registro Móvil (Mobile Registry) A mobile registration feature allowing customers to take appointments and check queue status from their cell phone before arriving at the waiting room, including QR code arrival notification and geolocation validations.
• Turnos Virtual (Virtual Queue) A virtual queue system that automates line flow by allowing customers to self-register and receive shift notifications from their cell phones, with QR code-based turn taking and URL-based service requests.
• Turnos IVR (Queue IVR) An Interactive Voice Response system that converts missed calls after 5 rings into service shifts for callback, with telephone-based service request filing and recorded orientation for FAQs.
• Voicemail a Turnos (Voicemail to Queue) A voicemail management system that transcribes voice messages and converts them into service appointments, with statistics on service offered and email/text alerts on voicemail status.
• Email a Turno (Email to Queue) An email-to-queue system that integrates incoming emails into a centralized queue and converts them into service shifts, with queue segregation, organized email response metrics, and statistical reports.
• Video Call A remote video call service enabling customer service without physical presence, with microphone/camera controls, chat during calls, call time capture for statistics, and accessibility for deaf-mute populations.
• TurnosPR Mobile App A mobile application for iPhone and Android that allows users to manage appointments and shifts from their cell phone with real-time notifications, appointment history, shift tracking, and the ability to track someone else's shift.

Quantifiable outcome

• 96% of CFSE visitors considered the registration process easy to identify the service sought (July-December 2021 survey of 23,000 respondents)
• +4 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability2 records

Feature11 records

Partnerships

Five partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationIntegration partnerships with Microsoft ecosystem including Microsoft Outlook calendar integration for appointment scheduling, Power BI for report generation and analytics, Microsoft CRM for customer relationship management data integration, and Teams for internal communication (chat features and video calling).
• GooglecoreTechnology or IntegrationGoogle Maps integration for sending directions to customers along with appointment confirmations. Google Analytics integration available for reports.
• CESCO DigitalcoreTechnology or IntegrationIntegration with CESCO Digital for government agency appointment scheduling and service validation. Allows citizens to make appointments based on desired service.
• Colecturía DigitalcoreTechnology or IntegrationIntegration with Colecturía Digital for purchase of Internal Revenue stamps, enabling seamless government service transactions.
• Gobierno de Puerto RicocoreTechnology or IntegrationData integration to the Official Dashboard of the Government of Puerto Rico. Centralized portal for government entities. Integration with government systems for citizen data validation and authentication.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Zendesk: Customer service and engagement platform with appointment and routing features — competes with TurnosPR's survey and remote-service capabilities at the broader CX layer.
• ServiceNow: Broad enterprise platform with workflow, ITSM, and customer service capabilities that could subsume TurnosPR's functionality in larger enterprises — represents the competitive ceiling.
• Salesforce Service Cloud: Market-leading CRM and customer service cloud with scheduling, case management, and survey features — comparable to TurnosPR's enterprise customer service workflow functionality.

Direct peers

• Qmatic: Global leader in queue management and customer journey solutions for retail, banking, healthcare, and government — directly comparable to TurnosPR's core queue and appointment product across similar verticals.
• Waitwhile: Cloud-based queue, appointment, and virtual waiting platform used by healthcare, government, and education organizations — a direct functional peer to TurnosPR's Queue and Citas modules.
• Wavetec: Provides queue management, digital signage, and customer experience solutions to banks, hospitals, and government agencies — competes head-on with TurnosPR in regulated, high-volume service environments.
• Q-nomy: Enterprise queue management and appointment scheduling platform with strong telecom, banking, and government presence — closely comparable to TurnosPR's enterprise customer service management offering.
• JRNI: Appointment scheduling and customer engagement platform for financial services and retail — overlaps with TurnosPR's appointment and customer service modules.
• Sedco (Qsystems): Queue management and customer flow solutions deployed across healthcare, government, and financial services — directly comparable niche competitor to TurnosPR.

Others

• ACI Worldwide: Provides digital government and payment solutions used by Puerto Rico agencies (including Colecturía Digital integrations) — adjacent infrastructure partner/comparator to TurnosPR's government integrations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/turnospr
• LinkedInlinkedin.com/company/turnospr
• Instagraminstagram.com/turnospr?igshid=YmMyMTA2M2Y=

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TurnosPR