What Trust My Travel does

Trust My Travel (now rebranded to Repayd - The Travel Merchant Account) is a UK-based private company that provides financial protection services for the travel industry by safeguarding consumer payments through dedicated Trust Accounts. The company is registered in England & Wales (Company No. 07686 704) and headquartered in Stamford, UK. Its core platform holds traveller funds between the point of sale and final settlement to the travel provider, protecting consumers against financial loss if the provider becomes insolvent. Over 32 million travel bookings have been processed through this protection mechanism.

The platform consists of three principal product surfaces: a B2B Trust Account payment processing system for travel providers (tour operators, travel agencies, and accommodation providers); the Trust Protects.Me consumer-facing verification portal that allows travellers to confirm protection status and file claims; and a developer-facing integration API documented at developer.trustmy.group. Claims are administered in-house with a stated 7-10 business day refund timeline, and the company maintains partnerships and memberships across the Coach Tourism Association, LATA, ATTA, and ITT.

The business operates on a transaction-fee revenue model, earning from payment flow facilitation and financial protection services rather than disclosed subscription tiers. Its go-to-market combines direct B2B sales to travel providers with self-serve consumer access via Trust Protects.Me, supported by distribution through industry trade associations. No public pricing, headcount, funding history, or revenue figures are disclosed in available source material.

Name

Trust My Travel

Legal name

Trust My Travel

Website

https://trustmytravel.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Trust My Travel (rebranded to Repayd) is a UK-based financial protection platform that safeguards traveller payments through dedicated Trust Accounts, serving tour operators, travel agencies, and accommodation providers with consumer-facing claims and verification tools.

Ownership category

akta.pro rank

Product category

Travel Payment Protection Services

NAICS

Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Surety Insurance (6351)

akta.pro primary industry

Travel Supplier Protection & Liability (Airline/Hotel/Tour Operator) Platforms (THALALAJ)

Keywords

• Travel payment protection
• Trust account services
• Travel insolvency protection
• Booking payment safeguarding
• Consumer travel assurance

Headquarters

HQ city

Ryhall

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Trust Account Payment Processing: Trust My Travel processes payments from travellers on behalf of travel providers. Funds are held in trust accounts until travel is completed, at which point they are settled to the travel provider. The company earns revenue by facilitating this payment flow and financial protection service for travel businesses.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Trust My Travel safeguards consumer payments for travel bookings by holding funds in dedicated Trust Accounts between the point of sale and settlement to the travel provider. The platform provides 100% financial protection to travellers in the event of travel provider insolvency, processes claims, and offers a verification portal (Trust Protects.Me) for consumers to confirm protection status.

Product overview

Trust My Travel (now rebranded to Repayd - The Travel Merchant Account) operates as a unified travel payment protection platform. The core platform safeguards consumer payments through Trust Accounts, holding funds between sale and settlement to travel providers. The platform includes Trust Protects.Me for traveller verification and claim processing. The company has protected over 32 million travel bookings financially.

Differentiator

Problem solved

Functional benefit

Products and services

• Trust My Travel Platform (Repayd) A travel payment protection platform for travel providers (tour operators, travel agencies, accommodation providers) that safeguards consumer payments by holding funds in Trust Accounts until travel is completed, offering 100% financial protection in the event of travel provider insolvency.
• Trust Protects.Me An online verification and claims processing portal that allows travellers to enter their booking details and receive automated email confirmation of 100% financial protection, as well as submit claims when a travel provider becomes insolvent.

Quantifiable outcome

• 32 million+ travel bookings financially protected
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• ITT (International Travel & Tourism)coreStrategic or Co-development PartnerITT is displayed as a partner on Trust My Travel's website, indicating a strategic relationship in the travel technology and payments sector.
• Coach Tourism AssociationcoreStrategic or Co-development PartnerTrust My Travel is a member of the Coach Tourism Association, providing financial protection services to member coach tour operators and travel businesses.
• LATA (Latin American Travel Association)coreStrategic or Co-development PartnerTrust My Travel maintains membership in LATA, supporting financial protection services for Latin American travel industry operators and agencies.
• ATTA (Adventure Travel Trade Association)coreStrategic or Co-development PartnerTrust My Travel is a supporting member of ATTA, providing financial protection services to adventure travel operators and tour companies worldwide.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• ABTA: UK trade association that runs a parallel financial protection scheme for package travel through member bonds. Directly comparable to Trust My Travel because it solves the same consumer-protection problem for travel insolvencies, albeit through a trade-body bonding model rather than a private trust account.
• Conferma Pay: UK-based virtual card and payment platform built specifically for B2B travel. Directly comparable because it integrates payment flow and settlement controls into the travel booking lifecycle, similar to the trust-account rail Trust My Travel provides.

Regional players

• CAA ATOL: UK government-backed scheme protecting consumers against the insolvency of air-travel providers. Comparable to Trust My Travel as a UK-region financial protection mechanism for travel bookings, but compulsory for flight-inclusive packages rather than opt-in for ground/coach suppliers.

Emerging players

• Airwallex: Cross-border payments fintech with a strong travel vertical offering FX, multi-currency accounts, and card issuing to travel merchants. Comparable to Trust My Travel as a payment infrastructure layer targeting travel businesses, though without a trust-account/insolvency protection feature.
• Duffel: Travel API and payments platform enabling travel agents and OTAs to sell and settle bookings. Comparable to Trust My Travel as infrastructure for travel payment flows, but focuses on airline content and direct supplier connections rather than consumer insolvency protection.
• Navan (formerly TripActions): Corporate travel and expense management platform embedding payments, cards, and policy controls into travel booking flows. Comparable as a payment-enabled travel platform but oriented to corporate buyers rather than consumer insolvency protection.
• Emburse: Travel, expense, and AP automation platform with corporate card and payment capabilities for travel spend. Comparable as an emerging player integrating payments into travel workflows but does not offer consumer-facing insolvency protection.

Broad incumbents

• Stripe: Global payment processor serving businesses of all sizes, including travel merchants. Comparable as a general-purpose payment rail but a broad incumbent whose scale and developer ecosystem could absorb trust-account features into a commoditized offering.
• Worldpay: Large global payment processor with a dedicated travel vertical and fraud/risk services. Comparable as payment infrastructure for travel merchants, but operates at far greater scale and across geographies where Trust My Travel is not present.
• WEX Inc. Corporate payments platform with a travel-focused division issuing lodge cards and corporate travel cards. Comparable to Trust My Travel in serving corporate and supplier payment flows within travel, but at enterprise scale and broader scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/trustmytravel

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trust My Travel