Community Connections

What Community Connections does

Community Connections is a nonprofit 501(c)(3) human services organization founded in 1985 in Ketchikan, Alaska by Joanna DeSanto. The organization delivers individualized, community-based services across three core programs: the Early Learning Program (home-based early intervention for children birth to three with developmental delays), Children's Mental Health (clinical therapy, community-based support, therapeutic foster care, and the Ketchikan CARES Crisis Line), and Senior & Disability Services (residential services including Opportunity House, personal care assistance, chore/respite services, employment services, and veterans assistance). It serves approximately 700 individuals annually across Ketchikan, Metlakatla, and Prince of Wales Island with a workforce of over 200 employees, and is CARF accredited.

The organization operates a service-delivery model staffed by therapists, support specialists, service coordinators, and direct care providers. It does not offer technology products; its core offering is human-delivered care coordination, therapy, and direct support. Notable physical infrastructure includes Opportunity House, an 8-apartment supported living complex with two ADA-compliant units built in 2010, and state-licensed therapeutic foster care homes in Ketchikan and on Prince of Wales Island. The organization uses the Ages and Stages Questionnaire for developmental screening and applies standard EHR administration under HIPAA and Medicaid compliance frameworks.

Revenue is reimbursement-driven across multiple payer classes: Medicaid for personal care assistance and disability services, state developmental disability grants via the STAR Grant program, Veterans Administration payments for veteran-specific services, private insurance with prior approval, private pay, and 501(c)(3) donations and grants. Service eligibility is largely determined by State of Alaska nurse assessors. The organization is governed by a Board of Directors and led by Executive Director Tandra Thompson, who stepped into the role in April 2025 after serving as Children's Mental Health Director since 2021.

Name

Community Connections

Legal name

Community Connections

Website

https://comconnections.org

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

251–500 employees

Short description

Community Connections is a 501(c)(3) nonprofit founded in 1985 that serves approximately 700 individuals annually across southern southeast Alaska through early intervention, children's mental health, and senior and disability services programs.

Ownership category

akta.pro rank

Product category

Human and Social Services

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (62412), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Family Resource Centers & Wraparound Support Services (EDACALAH), Home Visiting & Parent Coaching Programs (EDACALAC), Parent Support Groups & Peer Networks (EDACALAG)

Keywords

• Human services nonprofit
• Early intervention programs
• Children's mental health services
• Developmental disability services
• Senior and disability support

Headquarters

HQ city

Ketchikan

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Funded Services: Medicaid-funded personal care assistance and other disability services. State-funded developmental disability services through the STAR Grant program. Services for seniors through state-administered programs.
2. Veterans Administration: Payment accepted from Veterans Affairs for veteran-specific services including personal care, chore services, and respite care.
3. Private Insurance: Some forms of private insurance accepted for chore and respite services with prior approval.
4. Private Pay: Private payment options available for chore, respite, and personal care services. Rates vary depending on service.
5. Grant Services and Donations: Grant-funded services for durable medical equipment, home modifications, and transitions from hospital/nursing home care. Donations accepted through the organization's 501(c)(3) status.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Community Connections is a nonprofit human services organization that provides three core program areas: the Early Learning Program (home-based early intervention for children birth to three with developmental delays), Children's Mental Health (clinical, community-based, and therapeutic foster care services), and Senior & Disability Services (residential, personal care, chore/respite, employment, and veterans assistance for individuals with developmental disabilities and seniors). Services are delivered directly by trained staff across southern southeast Alaska to help individuals and families remain in their community of choice.

Product overview

Community Connections is a nonprofit human service organization providing individualized, customer-guided supports across three core programs. The Early Learning Program serves children birth to three with developmental delays through home-based family-centered intervention including speech, physical, and occupational therapy. Children's Mental Health provides comprehensive services including clinical therapy, community-based support, and therapeutic foster care. Senior & Disability Services assists individuals with developmental disabilities and seniors through residential services (including Opportunity House with 8 supported living apartments), personal care, chore/respite services, employment support, and veterans assistance. The STAR Grant program helps customers navigate eligibility for state developmental disability services. The organization serves approximately 700 people annually across Ketchikan, Metlakatla, and Prince of Wales Island in southern southeast Alaska.

Differentiator

Problem solved

Functional benefit

Products and services

• Early Learning Program Home-based, family-centered early intervention program for families and caregivers of children ages birth to three with developmental delays, providing speech, physical and occupational therapy, specialized instruction, service coordination, screening services, and caregiver classes.
• Children's Mental Health Comprehensive mental health services for children and families providing psychological assessments, individual/family/group counseling, intensive experiential skill building, therapeutic foster care, and community-based support services.
• Senior & Disability Services Services for individuals with developmental disabilities and seniors including residential services, personal care assistance, chore and respite services, employment services, community-based services, and veterans assistance to help people remain in their community of choice.
• Opportunity House Supported living facility in Ketchikan operated by Community Connections featuring 8 individual apartments with shared common areas, laundry, and staff offices, with two units wheelchair accessible and ADA-compliant.
• Watch Me Grow Screening program that monitors child development with support from developmental specialists using the Ages and Stages Questionnaire (ASQ) to track developmental milestones.
• Therapeutic Foster Care State-licensed therapeutic foster care homes in Ketchikan and Prince of Wales Island providing specialized care for children with behavioral health needs, including life skills training, emotional counseling, and 24/7 clinical staff support.
• Ketchikan CARES Crisis Line Mental health crisis hotline available to anyone in the Ketchikan community experiencing mental health difficulties including depression, anxiety, bullying, abuse, suicidal ideation, and school stress.
• Short Term Assistance and Referral (STAR) Grant Grant program assisting people from southern southeast Alaska who may be eligible for developmental disabilities services from the State of Alaska, helping them gain access to services while waiting for substantial state services.

Quantifiable outcome

• Roughly 700 people served annually
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators5 records

Recent moves14 records

Expansion highlights4 records

Direct peers

• Alaska Family Services: Statewide Alaska nonprofit providing behavioral health, substance use, and family services. Comparable children's mental health and therapeutic foster care offerings.
• Catholic Community Service: Juneau-based Alaska nonprofit offering social services across senior, disability, and youth programs. Operates in the same southeast Alaska region with a comparable multi-program human services model.
• Stone Soup Group: Anchorage-based Alaska nonprofit providing early childhood and family support services including early intervention, home visiting, and parent coaching — directly comparable to Community Connections' Early Learning Program and family-centered service model.
• Frontier Community Services: Alaska-based nonprofit providing developmental disability, behavioral health, and senior services on the Kenai Peninsula. Directly comparable service mix and rural Alaska operating model.
• The Arc of Anchorage: Alaska nonprofit providing developmental disability services including residential, employment, and case management — directly comparable to Community Connections' Senior & Disability Services program.
• Juneau Youth Services: Alaska-based youth services organization providing residential, behavioral health, and therapeutic programs. Comparable children's mental health and foster care service lines.

Broad incumbents

• RURAL CAP: Alaska Community Action Program providing early childhood, housing, and family services across rural Alaska. Comparable Head Start and family support service offerings.
• Easterseals Alaska: State affiliate of the national Easterseals network providing disability and senior services across Alaska. Overlapping services in personal care, employment support, and disability case management.
• Southeast Alaska Regional Health Consortium (SEARHC): Tribal health and human services organization serving southeast Alaska with a broader scope including health, behavioral health, and social services. Comparable geography and overlapping mission with Community Connections.
• Tanana Chiefs Conference: Alaska tribal nonprofit providing health and social services across interior Alaska. Comparable scope of human services delivery, particularly disability and senior programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/comconalaska
• YouTubeyoutube.com/channel/UCeHCwDvZdV2KDJcCbqs23ZA
• Facebookfacebook.com/comconnections
• Instagraminstagram.com/comconnections

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Connections