FunctionEight
FunctionEight is a Hong Kong- and Singapore-headquartered managed IT services provider, founded in 2001, delivering 24/7 outsourced IT support, cloud migration, cybersecurity, and IT consulting to 200+ mid-market and enterprise clients across Asia, particularly those with Western headquarters needing local coverage.
- Company typePrivate
- Founded2001
- HeadquartersWan Chai, Hong Kong SAR China
- Headcount11–50
- GTM typeB2B
- OfferingServices
What FunctionEight does
FunctionEight is a managed IT services provider (MSP) headquartered in Wan Chai, Hong Kong, with a regional office in Singapore, established in 2001. The company delivers outsourced IT support to 200+ mid-market and enterprise clients operating in Asia — particularly firms headquartered in Western markets that need local 'eyes and ears on the ground' for their Asian offices. Its service portfolio spans Levels 1–3 onsite IT support, a 24/7 global/regional helpdesk, cloud migration (Microsoft 365, Google Workspace, AWS), cybersecurity training and implementation, IT office relocation, IT vendor and procurement services, system and website development, IT consulting, security and general IT auditing, IT asset management, and add-on business intelligence services built on Microsoft Power BI and Amazon QuickSight. The underlying delivery model is a hybrid Western-Asian engineering team providing follow-the-sun coverage, with 24/7 support across all time zones and a stated average response time of 15 minutes.
The business operates across three revenue streams: (1) recurring managed-IT retainer contracts reviewed annually at the start of each financial year under the F8 Retained Package Rates; (2) fixed-price project-based engagements (cloud migration, relocations, audits) with hourly overage rates per a Payment Schedule and a 50% deposit requirement on larger orders; and (3) IT procurement/hardware pass-through revenue, where inventory title remains with FunctionEight until client settlement. Geographic reach spans Hong Kong, Singapore, the Philippines, and extensions into Shanghai, Tokyo, Seoul, and Bangkok. Named customers and verticals served include ALS International (Financial Services), Silver Tree Hong Kong (Professional Services), Profile Search & Selection, True Search, and McGregor Boyall (Recruitment). Go-to-market is sales-led and consultative, anchored by free-consultation CTAs, supported by content marketing (SEO-driven blog), a formal referral rewards programme, and organic social channels — with no reseller or marketplace distribution.
The company is privately held with no external institutional or PE ownership disclosed. Senior leadership consists of Martin Abert (Chairman), Chris Young (Partner), Henrik Runnström (Managing Director, Asia), Rachelle Chee (Director - Operations, Singapore, since 2015), Allo Hui (Director - IT & Operations, Hong Kong), Alex Ho (Director - IT & Operations, Singapore, since 2014, 15+ years of regional IT experience), and Kyle Lester Rabanillo (Team Leader - Development). Two wholly-owned operating entities — FunctionEight Limited (Hong Kong) and FunctionEight Pte Ltd (Singapore) — execute the regional delivery model. Headcount is reported at 11–50 employees.
FunctionEight firmographics
Firmographics- Name
- FunctionEight
- Legal name
- FunctionEight Limited
- Website
- https://functioneight.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- FunctionEight is a Hong Kong- and Singapore-headquartered managed IT services provider, founded in 2001, delivering 24/7 outsourced IT support, cloud migration, cybersecurity, and IT consulting to 200+ mid-market and enterprise clients across Asia, particularly those with Western headquarters needing local coverage.
- Ownership category
- akta.pro rank
FunctionEight industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
- akta.pro secondary industries
- Application Outsourcing (AO) (BPAEAMAA), IT Service Desk & End-User Support (L1/L2) (BPAAACAA)
Keywords
Where FunctionEight is headquartered
LocationHeadquarters
- HQ city
- Wan Chai
- HQ country
- Hong Kong SAR China
- HQ region
- Asia
Offices2 records
Markets served
FunctionEight business model
Business model- GTM type
- B2B
- Offering type
- Services
Revenue model
- Managed IT Services: Recurring managed IT support contracts covering helpdesk, monitoring, maintenance, and proactive IT management. Billed on a retainer or agreed fee basis, typically reviewed annually at the start of each financial year. Provides 24/7 support across all time zones.
- Project-Based IT Services: Fixed-term or fixed-price projects for cloud migration, office relocation, system development, and IT security audits. Additional work beyond contracted scope is billed at hourly charge-out rates as specified in the Payment Schedule. Larger orders may require a 50% deposit.
- IT Procurement: Hardware and software procurement services where FunctionEight purchases equipment on behalf of clients. Ownership of purchased inventory remains with FunctionEight until full settlement is received, per the terms of engagement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom Retainer / Retained Package |
| One time/ perpetual license | Multi-year contract | Fixed-Price / Fixed-Term Projects |
| Usage-based | Pay-as-you-go | Time-and-Materials / Ad-hoc Services |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
FunctionEight product offering
Product offeringCore offering
FunctionEight provides outsourced managed IT services to businesses across Asia, delivering 24/7 IT helpdesk support, cloud migration, cybersecurity training and implementation, IT procurement, IT consulting, system development, and office relocation. The firm acts as either a full outsourced IT department or an extension of an existing in-house IT team, serving 200+ clients primarily from offices in Hong Kong and Singapore.
Product overview
FunctionEight is a Managed IT Services Provider offering a comprehensive portfolio of IT services rather than a single software product. The core offering is Managed IT Support, complemented by specialized services including Cloud Migration, Cybersecurity Training, IT Outsourcing Support, and IT Consultancy. Additional services span IT Asset Management, IT Auditing, System Development, Office/IT Relocation, and Regional/Global Helpdesk support. Add-on analytical services include Power BI Development and Amazon QuickSight Development. The company operates primarily in Singapore and Hong Kong, serving 200+ clients with 24/7 support and expertise in financial services, recruitment, insurance, architecture, retail, and hospitality sectors. The service model emphasizes acting as an extension of client IT teams, providing end-to-end IT solutions including procurement, maintenance, security, and strategic planning.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support Comprehensive managed IT support including onsite support (Levels 1, 2, 3), 24/7 remote IT helpdesk, IT procurement, and IT consulting for businesses operating in Asia.
- Cloud Migration Cloud migration services transitioning businesses to Microsoft 365, Google Workspace, AWS environments, including cloud storage setup, disaster recovery planning, and cloud-based operations management.
- Cybersecurity Services Cybersecurity services covering threat detection and response, firewall and network security, endpoint protection, data encryption, access control, and employee awareness training.
- IT Outsourcing Support Full IT outsourcing services allowing businesses to delegate IT management to FunctionEight, either as an extension of existing IT teams or as complete outsourced IT management.
- IT Vendor Management IT vendor management and procurement services helping businesses source hardware, software, and IT equipment, managing logistical and vendor relationships on the client's behalf.
- IT Office Relocation IT-focused office relocation services covering planning, execution, and go-live support for businesses moving to new office spaces in Singapore and Hong Kong.
- System Development Custom software and system development services including website development, hosting solutions, and database solutions for business clients.
- IT Consultancy IT consultancy covering IT infrastructure assessment, technology roadmap development, IT cost optimization, and digital transformation strategy planning.
- IT Security Audit Security audit services assessing and improving business IT security posture through vulnerability assessments and compliance reviews.
- Global IT Helpdesk 24/7 global IT helpdesk service providing round-the-clock technical support across all time zones for businesses with cross-border operations.
- Regional Service Desk Regional IT service desk providing support across multiple locations in Asia, covering Hong Kong, Singapore, and additional regional offices.
- Office 365 Migration Migration services transitioning businesses to Microsoft Office 365, including email, collaboration tools, and productivity platform migration.
- Power BI Development Microsoft Power BI development services including dashboard creation, data visualization, and business intelligence reporting solutions.
Quantifiable outcome
- Average response time of 15 minutes for IT service requests
- +3 more outcomes
Companies that use FunctionEight
Customer profileNamed customers8 records
Segments5 records
FunctionEight technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
FunctionEight partnerships and signals
Strategic signalScale indicators4 records
Recent moves5 records
Expansion highlights5 records
FunctionEight competitors and assessment
Company assessmentBroad incumbents
- Rackspace Technology: Global managed cloud and IT services provider with significant Asia-Pacific presence. Directly comparable to FunctionEight as a managed IT services provider offering 24/7 helpdesk, cloud migration, and infrastructure management, though at materially larger scale.
- Accenture: Global IT consulting and managed services giant with significant APAC operations. Comparable to FunctionEight across managed IT services, cloud migration, and IT consulting, with overlap in Financial Services and mid-market enterprise segments.
- Fujitsu: Japan-headquartered global IT services provider with strong Asia-Pacific managed services portfolio. Comparable to FunctionEight as an end-to-end IT outsourcing, cloud migration, and managed infrastructure services provider.
- Computacenter: UK-headquartered IT infrastructure and managed services provider with APAC operations. Comparable to FunctionEight for enterprise managed IT support, IT procurement, and infrastructure services across multi-site organisations.
- Logicalis: Global IT solutions and managed services provider operating across multiple geographies including Asia-Pacific. Comparable as a managed IT services and infrastructure provider serving mid-market and enterprise clients, with a similar portfolio of cloud, cybersecurity, and managed services.
- NTT Data: Large Japanese-headquartered global IT services and consulting firm with strong Asia-Pacific presence. Comparable as a full-service managed IT services, cloud migration, and IT consulting provider, though at vastly greater scale than FunctionEight.
- HCLTech: Global IT services and consulting firm with Asia-Pacific delivery presence. Comparable as an IT outsourcing, managed services, and infrastructure management provider serving enterprise clients across multiple verticals.
Direct peers
- UNISONO (Singapore): Singapore-based IT managed services and support provider serving mid-market and enterprise clients. Directly comparable to FunctionEight's Singapore operations as a regional MSP offering helpdesk, cloud, and managed infrastructure services.
- ITWorks Asia: Hong Kong-based managed IT services and IT support provider serving SMEs and mid-market clients. Closely comparable to FunctionEight as a regional MSP offering 24/7 helpdesk, cloud, and IT outsourcing services in the Hong Kong market.
Regional players
- Datacom: Asia-Pacific focused IT services provider with operations in Australia, New Zealand, and Southeast Asia. Comparable as a managed IT services and cloud provider serving mid-market enterprises across the region.
Market position
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
FunctionEight financial estimates
Financial estimateRevenue estimate
Valuation estimate
FunctionEight leadership team
Management profileNumber of profiles
FunctionEight subsidiaries and ownership
Company hierarchySubsidiaries2 records
FunctionEight funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FunctionEight M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FunctionEight
What does FunctionEight do?
FunctionEight provides outsourced managed IT services to businesses across Asia, delivering 24/7 IT helpdesk support, cloud migration, cybersecurity training and implementation, IT procurement, IT consulting, system development, and office relocation. The firm acts as either a full outsourced IT department or an extension of an existing in-house IT team, serving 200+ clients primarily from offices in Hong Kong and Singapore.
Is FunctionEight a public or private company?
FunctionEight is a private company. It is classified as management employee owned and is currently operating.
When was FunctionEight founded?
FunctionEight was founded in 2001. It employs 11 to 50 people.
Where is FunctionEight based?
FunctionEight is headquartered in Wan Chai, Hong Kong SAR China, in the Asia region.
How does FunctionEight make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are project-Based IT Services and IT Procurement.
Who are FunctionEight's main competitors?
Broad incumbents on record are Rackspace Technology, Accenture, Fujitsu, Computacenter, Logicalis, NTT Data and HCLTech. Direct peers are UNISONO (Singapore) and ITWorks Asia. Datacom is listed as a regional player.
Does FunctionEight have an API?
No public API is recorded for FunctionEight.
What industry is FunctionEight in?
FunctionEight's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAF, Service Desk & ITSM Outsourcing, with a secondary code of BPAEAMAA, Application Outsourcing (AO). Its NAICS code is 54151 and its SIC code is 7370.