PrideStar EMS

Name

PrideStar EMS

Legal name

Pridestar Trinity EMS Inc.

Website

https://pridestarems.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191)

SIC

Services-Health Services (8000)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), EMS Education, Training & Simulation Centers (HLAFANAL), Emergency Medical Services (EMT/Paramedic) Training (EDAOAMAC)

Keywords

• Emergency medical services
• 911 ambulance response
• Non-emergency medical transport
• EMT certification training
• CPR and first aid education

Headquarters

HQ city

Lowell

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Emergency Medical Services Billing: Revenue generated from emergency 911 response services billed to insurance providers and municipal contracts. Services are provided to all patients regardless of insurance status.
2. Non-Emergency Medical Transportation: Transportation services for patients requiring non-emergency medical transport, billed through insurance and healthcare facility arrangements.
3. EMT Education and Training: EMT certification courses, CPR training, and continuing education programs offered to community members and aspiring healthcare professionals. Courses include day and evening classes with online and in-person components.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

PrideStar Trinity EMS delivers 911 emergency medical response, Basic and Advanced Life Support ambulance transport, Specialty Care Transport, and Chair Car Services across 10 locations in Northeast Massachusetts and Southern New Hampshire. The company also operates a Training & Education Center providing EMT certification, CPR, first aid, and Narcan training courses, with services billed through insurance providers, municipal contracts, and healthcare facility arrangements.

Product overview

PrideStar Trinity EMS operates as a unified EMS platform combining emergency and non-emergency medical transportation with comprehensive education services. The core offering consists of 911 emergency response, municipal partnerships, and healthcare facility transport services, supported by a dispatch center operation. The company differentiates through its education division offering EMT certification courses, CPR/first aid training, and Narcan education programs. Following the 2021 acquisition of Trinity EMS, the merged entity now operates 10 locations along the 495 corridor, serving Northeast Massachusetts and Southern New Hampshire with emergency services, non-emergency patient transportation, and workforce training programs.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Medical Response Services Contracted 911 emergency medical response and first responder services for municipalities in Northeast Massachusetts and Southern New Hampshire, covering communities including Lowell, Chelmsford, Haverhill, Dracut, Dunstable, Groveland, West Boxford, Marlborough, and Hudson.
• Non-Emergency Medical Transportation Medical transportation for patients requiring non-emergency transfers between healthcare facilities, hospitals, nursing homes, and other medical locations, including hospital discharge transfers, dialysis transport, and inter-facility movement.
• Basic and Advanced Life Support Ambulance Services Basic Life Support (BLS) and Advanced Life Support (ALS) ambulance services for healthcare facility partners and patient transport needs across the 495 corridor.
• Chair Car Services Chair Car transportation services for patients with mobility needs who do not require ambulance-level medical support.
• EMT Certification Courses EMT certification courses offered in day, evening, and Saturday formats combining online and in-person instruction at the Training & Education Center, supporting career pathways into EMS and healthcare.
• CPR and First Aid Training Community education programs training thousands of individuals annually in CPR, first aid, and EMS-related topics, including custom programs developed for specific organizational needs, delivered under American Heart Association training center affiliation.
• Narcan Training and Distribution Education and training programs for Narcan administration along with community distribution as part of opioid overdose response and prevention initiatives.

Quantifiable outcome

• Successfully trains thousands of individuals in CPR, first aid, and EMS related topics annually

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Middlesex Community CollegecoreStrategic or Co-development PartnerEducational partnership providing career pathways for EMT training. Students can pursue healthcare careers through collaborative programs between Pridestar Trinity and the community college.
• Northern Essex Community College (NECC)coreStrategic or Co-development PartnerEducational partnership providing career pathways for EMT training. Collaborative programs help students transition into healthcare careers.
• University of Massachusetts LowellcoreStrategic or Co-development PartnerEducational partnership providing career pathways for EMT training and professional development opportunities for employees.
• Merrimack Valley Chamber of CommerceminorOthersCommunity affiliate membership supporting local business community and regional economic development.
• Greater Haverhill Chamber of CommerceminorOthersCommunity affiliate membership supporting local business community and regional economic development.
• Greater Lawrence Chamber (GLCC)minorOthersCommunity affiliate membership supporting local business community.

Scale indicators4 records

Recent moves1 record

Broad incumbents

• Falck USA: U.S. arm of global EMS provider Falck, offering ambulance services, mobile integrated healthcare, and contract municipal EMS across multiple states. Broad incumbent competing for the same pool of municipal contracts as PrideStar Trinity.
• Acadian Ambulance Service: Large multi-state private EMS provider operating 911 and interfacility transport across the South and Midwest. Comparable service line and contract-municipal model; a relevant benchmark for scale, multi-state operation, and possible acquirer of regional EMS companies.
• Rural/Metro (Global Medical Response): Subsidiary of Global Medical Response, providing municipal 911 and interfacility EMS across many U.S. markets. Direct competitive overlap on contract municipal EMS and a representative example of the consolidation pressure facing independent regional operators.
• American Medical Response (AMR): One of the largest national private EMS operators, providing 911, interfacility, and contract municipal EMS across hundreds of U.S. communities. Competitor on large municipal contracts in Massachusetts and a scale benchmark for any potential expansion or exit transaction involving PrideStar Trinity.

Direct peers

• Cataldo Ambulance Service: Long-established Massachusetts private EMS provider operating 911, interfacility, and critical care transport across Eastern Massachusetts and Southern New Hampshire. Direct head-to-head competitor on municipal 911 contracts and healthcare-facility transport in the same geography as PrideStar Trinity.
• Armstrong Ambulance Service: Privately held Greater Boston-based EMS company providing 911, non-emergency, and specialty care transport across Eastern Massachusetts. Comparable service mix and customer base (municipalities and hospitals) make it a direct peer for contract bids and operational benchmarking.
• EasCare Ambulance: Massachusetts-based private EMS provider offering 911 response and medical transport across the Greater Boston region. Comparable business model and customer profile (municipalities and healthcare facilities) in overlapping New England geography.

Regional players

• Patriot Ambulance: New England-region private EMS operator referenced via the MyPatriotAmb.com portal linked from the PrideStar Trinity website. Likely affiliated operating partner in adjacent Southern New Hampshire/Massachusetts territory with overlapping 911 and interfacility service mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/pridestartrinity

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PrideStar EMS