Organizational Solutions Inc.

What Organizational Solutions Inc. does

Organizational Solutions Inc. (OSI) is a Canadian B2B professional services firm founded in 2003 by Dr. Liz R. Scott, headquartered in Burlington, Ontario, that provides disability management and workers' compensation claims management to enterprise employers across Canada. The company's service offering centers on short-term disability claim management, workers' compensation adjudication and appeals, legislative leaves administration, medical accommodation requests, and mental health claims management, supported by add-on modules including Healthcare Navigation, Cognability™ (CBT/MBCT-based mental health program), Pharmacogenetics Testing, Independent Medical Exams, Functional Ability Evaluations, Ergonomics, Attendance Support, and Advice to Pay Services. OSI operates these services through two proprietary technology platforms — OSIncAMP (Absence Management Platform) and OrgSys — hosted in secure Tier-4 Canadian data centers, with client access via a secure HTTPS portal and SFTP-based demographic data exchange.

The business model is professional services revenue, custom-priced per client engagement based on organizational size and scope, sold through direct enterprise sales and supported by a 24/7 claims management operation. OSI reports serving over 1,000 clients across diverse industries including education, healthcare, and mining, with 25 regional offices (Burlington HQ plus satellite locations in Montreal, Calgary, Edmonton, London, Saskatchewan, and New Brunswick) and bilingual English/French sales coverage. The company emphasizes human-expert-led recovery facilitation (Disability Specialists with medical backgrounds, paralegal-staffed workers' compensation recovery facilitators) as a core differentiator rather than automation, and reports operational benchmarks such as 95%+ of cases returning to work before Medical Disability Advisor and Presley Reed DDG duration standards, and a 52% sustainable reduction in mental health claim durations under Cognability™.

Name

Organizational Solutions Inc.

Legal name

Organizational Solutions Inc.

Website

https://orgsoln.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Organizational Solutions Inc. is a Canadian B2B professional services firm that manages short-term disability claims, workers' compensation claims, leaves administration, and accommodation requests for over 1,000 enterprise employer clients across Canada, supported by its proprietary OSIncAMP platform.

Ownership category

akta.pro rank

Product category

Disability Management Services

NAICS

Vocational Rehabilitation Services (624310)

SIC

Services-Health Services (8000), Services-Help Supply Services (7363)

akta.pro primary industry

Disability & Leave Administration (STD/LTD/FMLA/Paid Leave) (HLAEALAM)

akta.pro secondary industry

Managed Workers’ Compensation (Loss Control, Claims & Return-to-Work Programs) (FSAJAEAH)

Keywords

• Disability management services
• Workers compensation claims
• Absence management platform
• Return to work programs
• Claims administration services

Headquarters

HQ city

Burlington

HQ country

Canada

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Disability Management Services: Professional services revenue from managing short-term disability claims, workers' compensation claims, leaves administration, and accommodation requests for client organizations.
2. Healthcare Navigation Services: Value-added services including pharmacogenetics testing facilitation, mental health claims management (Cognability program), and healthcare navigation services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Organizational Solutions Inc. provides outsourced disability management and workers' compensation claims management services to Canadian employers. Its core service line includes short-term disability claim management, workers' compensation adjudication and appeals, leaves administration, medical accommodation requests, and mental health claims management, all delivered by medically trained Recovery Facilitators and paralegal-trained specialists using the proprietary OSIncAMP claims management platform and a secure client portal.

Product overview

Organizational Solutions Inc. offers a unified disability management platform built around its proprietary OSIncAMP and OrgSys claims management systems, supplemented by specialized service modules. The core offering consists of Short Term Disability Claim Management, Workers' Compensation Claim Management, Leaves Administration, Accommodation Requests, and Mental Health Claims Management. Value-added add-on modules include Cognability™ (mental health program combining CBT), Pharmacogenetics Testing, Healthcare Navigation Services, Independent Medical Exams (IMEs), Functional Ability Evaluations, Ergonomics Assessments, Attendance Support Services, and Advice to Pay Services. Clients access the platform through the secure AMP Portal. The company provides 24/7 claims management operations across 20+ regional offices in Canada.

Differentiator

Problem solved

Functional benefit

Brands

• OSIncAMP (Absence Management Platform): Proprietary claims management system used by OSI to manage disability claims efficiently.
• Cognability™
• OrgSys

Products and services

• Short Term Disability Claim Management

Quantifiable outcome

• 52% sustainable reduction in time off work for mental health claims with Cognability program
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Mental Health Specialist PartnerscoreStrategic or Co-development PartnerCognability program was developed in conjunction with valued partners, combining disability management expertise with mental health therapeutic approaches. The program utilizes evidence-based therapeutic approaches including Cognitive Behaviour Therapy (CBT) and Mindfulness-based Cognitive Therapy (MBCT) through supervised programs.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Mercer: Mercer (Marsh McLennan) provides disability management consulting, absence advisory, and benefits administration services to large Canadian and multinational employers. It is directly comparable to OSI on consulting-led disability and absence solutions for HR buyers.
• TELUS Health (formerly Morneau Shepell): TELUS Health acquired Morneau Shepell and is the dominant Canadian provider of employee assistance programs, disability management, and absence administration. It competes head-to-head with OSI in the Canadian market and offers broader health and wellness bundling.
• Sedgwick: Sedgwick is a global leader in integrated absence management, disability claims management, and workers' compensation administration. It directly competes with OSI for enterprise employer accounts, offering a similar suite of STD/WC/leave and return-to-work services but at much larger scale and broader geographic reach.

Broad incumbents

• MetLife: MetLife is a global group benefits carrier providing group disability, absence management, and employee benefit solutions. Like other large insurers, it competes with OSI by bundling claims management into broader insurance and benefits packages.
• Willis Towers Watson: WTW provides global benefits, disability, and absence management consulting and administration services to large employers. It is comparable as a consulting-led benefits and disability advisor that overlaps with OSI's service scope.
• The Hartford: The Hartford is a leading U.S. group disability insurer with deep STD/LTD claims management capabilities and integrated absence management offerings. It represents the type of scaled incumbent that mid-market employers may consolidate towards.
• Sun Life Financial: Sun Life is one of Canada's largest group benefits insurers, providing group STD/LTD insurance with integrated disability claims management. While broader than a pure-play claims administrator, Sun Life is a key competitive force for disability management services in Canada.
• Manulife Financial: Manulife is a major Canadian group benefits provider offering group disability insurance with in-house and partnered claims management. It competes with OSI for the same Canadian employer customers through a broader financial-services bundle.
• Unum Group: Unum is a major provider of group disability insurance and integrated absence management in North America. It represents another scaled benefits incumbent competing for the same employer HR and benefits buyers as OSI.

Emerging players

• AbsenceSoft: AbsenceSoft is a SaaS leave and absence management platform serving U.S. employers, focused on FMLA, ADA, and state leave compliance automation. It represents the emerging technology-first category that could compete with OSI's proprietary platform over time.

Market position

Strengths2 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/organizational-solutions-inc-
• Xx.com/orgsoln

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Organizational Solutions Inc.