iAct
iAct is a Tokyo-based Japanese AI solutions provider (founded 1992, AI business since 2016) that builds the Cogmo product family on IBM Watson and ChatGPT — AI search, chatbot, and RAG generative AI — sold as SaaS with consulting and implementation services to government bodies and large Japanese enterprises including Kobe City, Edogawa Ward, Kansai Electric, Mitsubishi Electric, Toyota, and Zurich Life.
- Company typePrivate
- Founded1992
- HeadquartersOtemachi, Japan
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What iAct does
iAct (株式会社アイアクト, IACT CORPORATION) is a privately held Japanese AI solutions provider founded in 1992 as a web-production firm and reorganized in July 2025 as a dedicated AI technology specialist. Since 2016 the company has built the Cogmo product family — Cogmo Search (AI-powered search built on IBM Watson Discovery, supporting natural-language queries over 30,000+ page corpora), Cogmo Attend (AI chatbot on Watson Assistant with scenario-based and AI auto-response across Web, LINE, and Teams), and Cogmo Enterprise 生成AI (a RAG-type generative AI layer pairing Cogmo Search with ChatGPT answer generation) — and packaged them as SaaS subscriptions bundled with implementation and DX consulting services. iAct is a wholly owned subsidiary of Infonet Inc. and operates from a Tokyo headquarters relocated in June 2025 to Shimbashi.
The company sells primarily into Japanese government bodies and large enterprises, with anchor references including Kobe City, Edogawa Ward, Kansai Electric Power, Mitsubishi Electric Group, Toyota Group, Zurich Life Insurance, and Kokumin Kyosai coop. Go-to-market is consulting-led: iAct pairs product sales with DX consulting, project management, conversation design, and integration work, delivered directly and through channel partners SoftBank (reselling Cogmo Search) and Zendesk-certified partner Ecruit (jointly delivering the Zendesk-Cogmo integration). Core technology is sourced from IBM Japan (Watson) and OpenAI (ChatGPT), with proprietary value in integration patterns, tuning methodology, and the unified Cogmo UX. The company holds JIS Q 27001:2025 and ISO/IEC 27017:2015 certifications valid through November 2027, supporting government and regulated-sector procurement.
iAct monetizes through recurring SaaS subscriptions (historical Cogmo Search pricing of approximately ¥500K license + ¥100K setup + ¥100K/month) and professional services for AI implementation and DX consulting, often bundled with enterprise deployments. Revenue, headcount, and funding are not publicly disclosed; the company is privately held under Infonet Inc. with no identified external venture investment. CTO and Representative Director Nishihara Chūya has been recognized as an IBM Champion in Data & AI each year from 2022 through 2026, anchoring the company's technical credibility on the Watson platform.
iAct firmographics
Firmographics- Name
- iAct
- Legal name
- 株式会社アイアクト
- Website
- https://iact.co.jp
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- iAct is a Tokyo-based Japanese AI solutions provider (founded 1992, AI business since 2016) that builds the Cogmo product family on IBM Watson and ChatGPT — AI search, chatbot, and RAG generative AI — sold as SaaS with consulting and implementation services to government bodies and large Japanese enterprises including Kobe City, Edogawa Ward, Kansai Electric, Mitsubishi Electric, Toyota, and Zurich Life.
- Ownership category
- akta.pro rank
iAct industry classification
Industry- Product category
- Enterprise AI Software — AI Search & Conversational AI
- NAICS
- Software Publishers (513210), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where iAct is headquartered
LocationHeadquarters
- HQ city
- Otemachi
- HQ country
- Japan
- HQ region
- Asia
Offices1 record
Markets served
iAct business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Cogmo SaaS Subscriptions: Cogmo product series (Search, Attend, Enterprise) are offered as SaaS subscriptions. Pricing is based on licensing and monthly service fees. Cogmo Search was historically offered at 50万円 per license with 10万円 initial setup and 10万円/month recurring. Cogmo Attend and Enterprise are subscription-based.
- Professional Services (DX Consulting & Implementation): AI implementation support, DX consulting, project management, and custom development services for organizations adopting AI search, chatbot, and generative AI solutions. Includes AI training/learning support, conversation design, and system integration. Often bundled with product sales as part of enterprise deployments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Cogmo Search — 1 license with initial setup and monthly service fee |
| Subscription | Annual | Cogmo Attend, Cogmo Enterprise — SaaS subscription model |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
iAct product offering
Product offeringCore offering
iAct develops, sells, and implements the Cogmo series of AI software products — including Cogmo Search (AI-powered enterprise search), Cogmo Attend (AI chatbot), and Cogmo Enterprise (RAG-type generative AI) — built on IBM Watson technology and offered primarily as SaaS subscriptions to Japanese enterprises and government bodies. Alongside the software, iAct delivers consulting-led digital transformation (DX) implementation, integration, and project management services that diagnose information-circulation problems and deploy the Cogmo products within customer environments.
Product overview
iActのCogmoシリーズは「Cognitive：認知」と「Emotion：感情」から命名されたAIプロダクト群。主力製品はAI検索「Cogmo Search」とAIチャットボット「Cogmo Attend」の2つのコア製品で構成され、IBM Watson技術を基盤としている。Cogmo Searchは自然言語検索・関連性ランキング学習機能を提供し、Cogmo Attendは自然言語理解・会話フロー機能を有つく。これらコア製品に、RAG型ChatGPT連携の「Cogmo Enterprise 生成AI」を始め、ナレッジ基盤連携・CTI連携・ChatGPT導入支援などの 솔루션・サービスが含まれる。
Differentiator
Problem solved
Functional benefit
Brands
- Cogmo: AI product line comprising Cogmo Search (AI search), Cogmo Attend (AI chatbot), Cogmo Enterprise (RAG-type ChatGPT generative AI), and operator support solutions. Named from 'Cognitive' and 'Emotion'.
Products and services
- Cogmo Search (コグモ・サーチ) AI-powered site and file search engine built on IBM Watson Discovery that enables natural-language querying beyond keyword matching, absorbs linguistic variation, and supports relevance-based ranking learning. Used by enterprises and municipalities to search across websites, SharePoint, Box, and large document repositories (up to 30,000+ pages indexed).
- Cogmo Attend (コグモ・アテンド) AI chatbot built on IBM Watson Assistant that handles natural-language conversations with scenario-based and AI auto-response. Supports LINE, Microsoft Teams, and web channels; integrates with external systems; targets ~80% answer accuracy. Deployed by insurers, energy companies, and municipalities for citizen and customer self-service.
- Cogmo Enterprise 生成AI (RAG-type ChatGPT) RAG-type generative AI feature that extends Cogmo Search with ChatGPT-based answer generation. Provides high-accuracy generated responses grounded in indexed enterprise content, with precision control and operational management features, delivered as an embeddable search-screen-style UI for existing business portals.
- Knowledge & Inquiry Handling Platform Solution (Zendesk-Cogmo Integration) Integration solution combining Cogmo Attend and Cogmo Search with the Zendesk customer service platform (and similar FAQ systems) to deliver high-precision AI search of FAQs, automated response generation, and seamless escalation to human agents within the Zendesk environment.
- Operator Support Solution (CT-e1 CTI Integration) Operator-support solution integrated with CTI systems such as CT-e1 that provides automatic voice recognition, AI-powered automatic manual search for call-center operators, and call-log generation to streamline contact-center operations.
- ChatGPT Implementation Support Services Consulting and implementation service offering generative AI PoC support through to production deployment, using iAct's product engines to help enterprises adopt ChatGPT-based solutions safely and effectively.
Quantifiable outcome
- 52% reduction in inquiries (Kokumin Kyosai coop, window staff to HQ)
- +6 more outcomes
Companies that use iAct
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles2 records
iAct technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability6 records
Feature5 records
iAct partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- 株式会社エクレクト (Ecruit)coreZendesk-certified APAC No.1 partner that co-developed the Zendesk-Cogmo integration with iAct. Ecruit provides Zendesk implementation and integration services while iAct provides Cogmo AI chatbot and search capabilities, creating a combined customer service solution.
- SoftBank Corporation (ソフトバンク)coreSoftBank serves as a sales distribution partner for Cogmo Search, reselling the AI search product as part of its IBM Watson ecosystem offerings. Partnership established in June 2017, leveraging SoftBank's broad enterprise sales reach in the Japanese market.
- 日本アイ・ビー・エム株式会社 (IBM Japan)coreIBM Japan provides the Watson platform (Watson Discovery, Watson Assistant) that underlies iAct's Cogmo product series. iAct is a Watson ecosystem partner developing and selling Watson-based AI solutions. CTO Nishihara has been recognized as IBM Champion for Data & AI (2022-2026).
- 株式会社アシストminorListed as a Cogmo handling partner on iAct's company profile, suggesting a distribution or referral relationship for AI solutions in the Japanese enterprise market.
- 都築電気株式会社minorListed as a Cogmo handling partner on iAct's company profile.
- グローバルデザイン株式会社minorListed as a Cogmo handling partner on iAct's company profile.
- Zendesk, Inc.coreZendesk provides the customer service platform (10万社以上の導入実績) that Cogmo integrates with. iAct and Ecruit jointly developed the Zendesk-Cogmo integration, combining Zendesk's multi-channel customer service platform with Cogmo's AI search and chatbot capabilities.
Scale indicators8 records
Recent moves7 records
Expansion highlights5 records
iAct competitors and assessment
Company assessmentBroad incumbents
- SoftBank: Japanese tech conglomerate and iAct's existing channel partner for Cogmo Search; also offers competing AI/cognitive services through its broader enterprise portfolio.
- IBM (Watson): Provider of the underlying Watson Discovery and Watson Assistant platforms that iAct's Cogmo Search and Cogmo Attend are built on; a foundational incumbent that is both partner and platform competitor.
- NTT Data: Large Japanese systems integrator with AI/DX service offerings for government and enterprise — competes for the same consulting-led AI transformation mandates iAct targets.
- Microsoft (Azure OpenAI / Cognitive Services): Broad incumbent offering enterprise AI search, conversational AI, and OpenAI-backed generative AI services through Azure — competes with iAct's Cogmo stack as an alternative platform for Japanese enterprises.
Direct peers
- AI inside Inc. Japanese AI company providing AI-OCR, document automation, and generative AI platforms to enterprise and government — directly comparable to iAct's enterprise AI deployment model and customer segments.
- ExaWizards: Japanese AI company providing AI/DX solutions across multiple verticals including enterprise knowledge management — competes for the same Japanese enterprise AI services budget as iAct.
- Yellow.ai: Enterprise conversational AI platform with customer service automation and generative AI capabilities — comparable to iAct's Cogmo Attend chatbot and Zendesk integration use cases.
- Kore.ai: Global enterprise conversational AI platform offering chatbots and RAG-based generative AI solutions — directly comparable product category to Cogmo Attend and Cogmo Enterprise.
- ABEJA: Japanese AI platform company serving retail and enterprise customers with AI search, recommendation, and analytics — comparable AI SaaS positioning and Japanese enterprise/government customer base.
- PKSHA Technology: Japanese AI/NLP platform company selling machine learning and natural language solutions to enterprise customers, overlapping directly with iAct's Cogmo AI search and chatbot offerings for Japanese enterprises.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
iAct social profiles
Digital presenceiAct compliance and trust
Trust signalCompliance2 records
iAct financial estimates
Financial estimateRevenue estimate
Valuation estimate
iAct leadership team
Management profileNumber of profiles
Profiles1 record
iAct funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
iAct M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about iAct
What does iAct do?
iAct develops, sells, and implements the Cogmo series of AI software products — including Cogmo Search (AI-powered enterprise search), Cogmo Attend (AI chatbot), and Cogmo Enterprise (RAG-type generative AI) — built on IBM Watson technology and offered primarily as SaaS subscriptions to Japanese enterprises and government bodies. Alongside the software, iAct delivers consulting-led digital transformation (DX) implementation, integration, and project management services that diagnose information-circulation problems and deploy the Cogmo products within customer environments.
Is iAct a public or private company?
iAct is a private company. It is classified as corporate owned and is currently operating.
When was iAct founded?
iAct was founded in 1992. It employs 1 to 10 people.
Where is iAct based?
iAct is headquartered in Otemachi, Japan, in the Asia region.
How does iAct make money?
Two revenue lines are on record. Cogmo SaaS Subscriptions are the primary driver. The others are professional Services (DX Consulting & Implementation).
Who are iAct's main competitors?
Broad incumbents on record are SoftBank, IBM (Watson), NTT Data and Microsoft (Azure OpenAI / Cognitive Services). Direct peers are AI inside Inc., ExaWizards, Yellow.ai, Kore.ai, ABEJA and PKSHA Technology.
Does iAct have an API?
No public API is recorded for iAct.
What industry is iAct in?
iAct's product category is Enterprise AI Software — AI Search & Conversational AI. Its primary akta.pro industry code is HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI). Its NAICS code is 513210 and its SIC code is 7372.