softbox
softbox GmbH is a Munich-based, founder-owned managed IT services provider delivering modular subscription-based IT infrastructure, network monitoring, help desk, and vCIO services to SMB and enterprise customers across Munich and Bavaria.
- Company typePrivate
- Founded1997
- HeadquartersMunich, Germany
- Headcount11–50
- GTM typeB2B
- OfferingServices
What softbox does
softbox GmbH is a privately held, founder-owned managed IT services provider (IT system house) headquartered in Munich, Germany, founded in 1997 by Thilo Weinzierl and co-led since incorporation in 1998 by managing director Oliver Kaspar. The company delivers IT infrastructure operations, network administration, remote system monitoring, cloud services integration, and IT security to small, medium, and enterprise business customers primarily in Munich and the surrounding Bavarian region. Its core offering is a modular managed services portfolio built on three bundled subscriptions — Netadmin (proactive network optimization bundled with a virtual CIO / vCIO advisory layer), Remote Management (continuous agent- and SNMP-based monitoring plus patch management), and User Help Desk (centralized IT support) — delivered alongside standalone IT consulting and project-based Professional Services.
The underlying technology stack is conventional for a mid-market MSP: commercial third-party platforms from Microsoft (Microsoft 365), VMware (virtualization), Sophos (security, Gold partner), HP Enterprise (hardware), Veeam (backup), and Macmon (network access control), with TeamViewer used for remote support sessions. softbox does not operate a proprietary platform; its differentiation rests on integrated service delivery, standardized processes, and a long-term partnership model. The company is a member of iTeam Systemhauskooperation, a network of roughly 370 independent mid-sized German IT system houses, and has operated an in-house Fachinformatiker apprenticeship program since 1999.
The business model is predominantly subscription-based recurring revenue, with transparent fixed monthly pricing per user per service module, supplemented by project and consulting engagements. The go-to-market is sales-led and direct, targeting customers who need outsourced or augmented IT operations — explicitly including organizations seeking a successor to their incumbent IT system house and mid-market firms whose internal IT departments have reached capacity limits. The company has no disclosed external investors, no funding rounds, no M&A history, and no subsidiaries.
softbox firmographics
Firmographics- Name
- softbox
- Legal name
- softbox GmbH
- Website
- https://softbox.de
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- softbox GmbH is a Munich-based, founder-owned managed IT services provider delivering modular subscription-based IT infrastructure, network monitoring, help desk, and vCIO services to SMB and enterprise customers across Munich and Bavaria.
- Ownership category
- akta.pro rank
softbox industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industry
- Helpdesk & End-User Support Services (BPAEABAB)
Keywords
Where softbox is headquartered
LocationHeadquarters
- HQ city
- Munich
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
softbox business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Managed Services: Recurring monthly subscription-based services including Netadmin (network optimization), Remote Management (system monitoring and updates), and User Help Desk (IT support). Billed per month, per service, and per user count. Services are modular and can be added or removed based on client needs.
- Professional Services (IT Projects): IT project implementation services for new system installations, migrations, and specialized projects beyond ongoing managed services.
- IT Consulting: Advisory services including IT strategy development, network planning, security concepts, and expert opinions. Can be standalone consulting engagements or supplementary to managed services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Netadmin - Proactive network and system optimization |
| Subscription | Monthly | Remote Management - System monitoring and updates |
| Subscription | Monthly | User Help Desk - IT support |
| Other | Monthly | IT Consulting |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
softbox product offering
Product offeringCore offering
softbox GmbH is a Munich-based IT system house (managed services provider) that delivers modular managed IT services to businesses. Its core offering consists of three integrated service modules — netadmin (proactive network and infrastructure optimization including virtual CIO advisory), Remote Management (continuous system monitoring and patch management via agents or SNMP), and Userhelpdesk (central IT support with remote and on-site resolution) — billed as monthly subscriptions with fixed pricing per service and per user. The portfolio is supplemented by Professional Services for IT projects and standalone IT Consulting covering networks, security, server virtualization, cloud services, building automation, and education technology.
Product overview
softbox is an IT system house (managed services provider) based in Munich, Germany, offering a modular managed IT services portfolio. The core offering is built on three integrated service modules: netadmin (proactive network optimization and vCIO), Remote Management (continuous system monitoring and patch management), and Userhelpdesk (central IT support). These are delivered as Managed Services with fixed monthly pricing per service and user. Additional services include antivirus, Network-Access-Control, and M365. IT-Consulting is offered as a separate add-on covering IT networks, security, cloud services, building automation, and education technology. The company partners with Microsoft, VMware, Sophos, HP Enterprise, and Veeam for technology delivery.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Services Modular managed IT services package for business customers in Munich and surrounding areas, encompassing netadmin, Remote Management, Userhelpdesk, and additional services such as antivirus, Network-Access-Control, and Microsoft 365, with transparent monthly billing per service and per user.
- netadmin Proactive network and infrastructure optimization service for business customers, including IT strategy development via vCIO, best-practice network optimization, and cyclical review of device groups according to defined processes.
- Remote Management Continuous system monitoring service for hardware, operating systems, and IT components via agents or SNMP, including patch management for operating systems and applications, targeted at business customers requiring up-to-date and optimized networks.
- Userhelpdesk Central IT support service for business customers and their employees, providing user assistance for IT problems, rapid error resolution through remote maintenance, and on-site service when necessary.
- IT-Consulting IT consulting service for business customers covering IT networks, IT security, server systems and virtualization, cloud services, building automation networks, and IT/media technology for schools and educational institutions. Available as standalone engagements or supplementary to managed services.
Companies that use softbox
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
softbox technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature4 records
softbox partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and secondary.
- MicrosoftcoreStrategic technology partner. softbox offers Microsoft-related services including M365 (Microsoft 365) integrations and cloud services. The partnership enables delivery of Microsoft-based IT solutions to customers.
- VMwarecoreTechnology partner for server virtualization and related solutions. softbox provides services related to VMware virtualization technologies as part of their managed services offerings.
- SophoscoreGold partner in the Sophos Global Partner Program. Provides IT security solutions including firewall and endpoint protection. Sophos is listed as a preferred security vendor.
- HP EnterprisecorePreferred partner for HP Enterprise hardware solutions. Provides server and networking equipment as part of IT infrastructure solutions delivered to customers.
- VeeamsecondaryTechnology partner for backup and data recovery solutions. Veeam solutions are offered as part of comprehensive IT infrastructure management.
- MacmonsecondarySilver partner status for Macmon network access control solutions. Provides additional security layer for customer network infrastructure.
- iTeam SystemhauskooperationcoreMembership organization comprising 370 independent mid-sized IT system houses in Germany. softbox is a member, providing access to collective expertise, best practices, and network of IT professionals across Germany.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
softbox competitors and assessment
Company assessmentBroad incumbents
- Bechtle AG: Europe's largest IT system house with comprehensive managed services, IT infrastructure, and software across multiple countries. Closest large-scale analog to softbox's MSP-and-system-house model, but operating at vastly greater scale and geographic breadth.
- CANCOM SE: Major German managed services provider and cloud transformation specialist. Comparable to softbox in core MSP offerings (managed infrastructure, M365, security), but publicly listed and nationally scaled.
- Computacenter plc: European IT infrastructure and managed services provider offering similar end-user support, infrastructure management, and managed cloud services — though at much larger enterprise scale across multiple geographies.
- q.beyond AG: German managed IT services provider focused on cloud, SAP, and managed services for SMB and mid-market. Comparable customer profile and managed services portfolio, though broader in cloud and SAP.
- All for One Group SE: German IT services group specializing in managed services, cloud, and business applications for mid-market. Comparable in target segment and managed services approach, but with deeper focus on SAP/ERP ecosystems.
- Atos (DACH operations): Global IT services and managed services provider with significant DACH operations. Overlaps with softbox in managed infrastructure, end-user support, and security services, though at much larger enterprise scale.
Direct peers
- SVA System Vertrieb Alexander GmbH: Mid-sized German IT system house with a comparable portfolio of managed services, infrastructure consulting, and vendor partnerships. Closest direct peer in size, structure, and offerings.
- Controlware GmbH: German IT system house and managed security service provider offering networking, datacenter, and managed services. Direct competitor in the German mid-market MSP segment with similar vendor stack breadth.
- ACCONTIS GmbH: Smaller German IT system house offering managed services, IT consulting, and infrastructure support for SMBs. Comparable in size, target customer, and location of services, providing direct regional competition.
Others
- Sopra Steria (DACH): European IT services and managed services provider with DACH presence. Adjacent rather than direct, as it focuses more on digital transformation and consulting than mid-market MSP services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
softbox social profiles
Digital presencesoftbox financial estimates
Financial estimateRevenue estimate
Valuation estimate
softbox leadership team
Management profileNumber of profiles
Profiles2 records
softbox funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
softbox M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about softbox
What does softbox do?
softbox GmbH is a Munich-based IT system house (managed services provider) that delivers modular managed IT services to businesses. Its core offering consists of three integrated service modules — netadmin (proactive network and infrastructure optimization including virtual CIO advisory), Remote Management (continuous system monitoring and patch management via agents or SNMP), and Userhelpdesk (central IT support with remote and on-site resolution) — billed as monthly subscriptions with fixed pricing per service and per user. The portfolio is supplemented by Professional Services for IT projects and standalone IT Consulting covering networks, security, server virtualization, cloud services, building automation, and education technology.
Is softbox a public or private company?
softbox is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was softbox founded?
softbox was founded in 1997. It employs 11 to 50 people.
Where is softbox based?
softbox is headquartered in Munich, Germany, in the Europe region.
How does softbox make money?
Three revenue lines are on record. Managed Services are the primary driver. The others are professional Services (IT Projects) and IT Consulting.
Who are softbox's main competitors?
Broad incumbents on record are Bechtle AG, CANCOM SE, Computacenter plc, q.beyond AG, All for One Group SE and Atos (DACH operations). Direct peers are SVA System Vertrieb Alexander GmbH, Controlware GmbH and ACCONTIS GmbH. Sopra Steria (DACH) is listed as an others.
Does softbox have an API?
No public API is recorded for softbox.
What industry is softbox in?
softbox's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 5415 and its SIC code is 7370.