What Incompass Human Services does

Incompass Human Services is a Massachusetts-based 501(c)(3) nonprofit organization founded in 1954 that supports individuals with intellectual and developmental disabilities (IDD), autism, and acquired brain injuries. The organization operates a multi-modality service platform anchored by 23 group homes providing 24-hour residential support to more than 60 individuals, supplemented by community-based day services, youth programs, independent-living skill-building, mental-health supports, and a medically complex care program serving 800+ individuals annually.

Its core delivery model combines licensed residential facilities, community-based supports, and clinical programs — including Strive2Thrive, the Safe Minds Community Center, and an Urban Youth initiative — delivered through ~500 direct-care and clinical staff branded as “Care Champions.” Technology infrastructure is limited to off-the-shelf clinical SaaS (e.g., Motivity for data collection) and the underlying platform is fundamentally labor-based rather than technology-differentiated. Operational tooling includes CARF-accredited clinical documentation and incident-management workflows.

The business model is a Medicaid waiver-funded human services provider: revenue is principally generated through per-diem and unit-rate billing to the Massachusetts Department of Developmental Services (DDS) and MassHealth for HCBS and residential services, supplemented by fundraising and grants. Direct-to-program spending efficiency of 86 cents on the dollar (14% overhead) is materially more efficient than sector norms and supports fundraising competitiveness. CARF accreditation with zero recommendations — held by only ~3% of surveyed agencies — plus DDS licensure and the 2021 co-founding of NEHSCO with Bridgewell and the 2023 affiliation with The Arc of Opportunity establish multi-agency network scale that single-site providers cannot match. The organization is led by CEO Jean Phelps, in seat since 2008, with a recent Chief Medical Officer hire and returning Chief Operating Officer marking the most recent executive additions as the post-merger scale-up continues.

Name

Incompass Human Services

Legal name

Incompass Human Services

Website

https://incompasshs.org

Company type

Private

Founded year

1954

Operating status

Operating

Headcount range

251–500 employees

Short description

Incompass Human Services is a Massachusetts nonprofit providing residential, community, and clinical supports for individuals with intellectual and developmental disabilities, autism, and acquired brain injuries, serving 800+ people across 23 group homes and multiple specialized programs.

Ownership category

akta.pro rank

Product category

Human Services for Individuals with Disabilities

NAICS

Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (62321), Vocational Rehabilitation Services (6243), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI), Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

Keywords

• Developmental disability services
• Human services nonprofit
• Residential group homes
• Autism support services
• Brain injury rehabilitation

Headquarters

HQ city

Chelmsford

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Program Funding: Primary revenue from MassHealth, Department of Developmental Services (DDS), and other state agency funding. Covers basic programming and direct supports for individuals served. Donations bridge the gap between public funding and operating expenses for expanded programs.
2. Donations and Charitable Contributions: Individual donations, corporate giving, foundation grants, and planned giving programs. Annual and monthly giving, tributes and memorials, and special events (golf tournament, spring fundraiser).
3. Program Fees: Some services such as Representative Payee Services have associated fees. Contact agency for specific fee information.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

Incompass Human Services provides comprehensive person-centered support services for adults with intellectual and developmental disabilities (IDD), autism spectrum disorders, and acquired brain injuries (ABI) across Massachusetts. The organization operates residential group homes, day habilitation programs, community-based employment services, clinical supports, and shared living arrangements, serving approximately 800 individuals annually through 500 Care Champions.

Product overview

Incompass Human Services is a comprehensive human services provider offering a multi-module service portfolio for individuals with intellectual and developmental disabilities (IDD), autism, and acquired brain injuries (ABI). The organization operates facility-based, community-based, and residential programs across Greater Lowell, Greater Lawrence, Greater Worcester, and North Shore regions of Massachusetts. Core programs include Day Habilitation providing daily habilitative services; Community Based Day Services (CBDS) for vocational and community integration; Employment Services with job training and placement; and TREE for vocational training. Residential offerings encompass Group Home Services (23 homes serving 60+ individuals), Individual Support Services for independent living, Shared Living with home-provider families, and Adult Family Care (AFC). Specialized programs include the Medically Complex Program for children/young adults up to age 25, Strive2Thrive for autism without intellectual disability, Safe Minds Community Center for brain injury, and Respite Programs providing caregiver relief. Additional services include Representative Payee, Clinical Support, Agency with Choice self-directed model, and the Urban Youth Collaborative internship program. The organization also operates a Therapeutic Garden and serves approximately 800+ individuals through its network.

Differentiator

Problem solved

Functional benefit

Products and services

• Day Habilitation Program

Quantifiable outcome

• 800+ individuals served annually across all programs
• +4 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

17 partnerships are on record, tiered core and minor.

• The Arc of OpportunitycoreStrategic or Co-development Partner · 1 January 2023Affiliation agreement with The Arc of Opportunity in Fitchburg announced in 2023, expanding geographic footprint to northern Worcester County. The Arc of Opportunity is a member affiliate of NEHSCO, creating a three-tier affiliate structure.
• New England Human Services Collaborative (NEHSCO)coreStrategic or Co-development Partner · 1 January 2021NEHSCO is a provider network founded by Incompass Human Services and Bridgewell in 2021. CEO Jean Phelps serves as President of NEHSCO. The collaborative brings together leading human services agencies across New England to foster collaboration, knowledge sharing, and innovation. Incompass is a direct affiliate with sole-member governance rights.
• The Arc of MassachusettscoreStrategic or Co-development PartnerIncompass is an affiliated chapter of The Arc of Massachusetts, collaborating closely with the state-level organization to advocate for the rights and inclusion of individuals with disabilities. Participates in Arc events including annual legislative reception.
• BridgewellcoreStrategic or Co-development PartnerCo-founded NEHSCO with Incompass in 2021. Bridgewell is based in Peabody, MA and serves as a direct affiliate to NEHSCO alongside Incompass.
• Massachusetts Providers' CouncilminorOthersState-level membership organization for human services providers in Massachusetts. Incompass participates in advocacy and networking through this membership.
• Association of Developmental Disability Providers (ADDP)minorOthersMembership organization for developmental disability service providers in Massachusetts.
• American Association on Intellectual and Developmental Disabilities (AAIDD)minorOthersNational organization engagement at leadership level. CEO Jean Phelps recognized with 2026 Service to the Association Award. CSIO Michael Bloom received 2026 Sesqui Award in Service.
• Massachusetts Department of Developmental Services (DDS)coreOthersPrimary state funding agency for services. DDS referrals required for residential and many other programs. DDS eligibility determines access to services. Medically Complex Program operates in partnership with DDS for flexible funding.
• Massachusetts Executive Office of Elder AffairsminorOthersPartners with MassHealth and EOEA to fund the Adult Family Care program providing clinical and financial assistance to caregivers.
• Middlesex Community CollegeminorStrategic or Co-development PartnerCollege partnership for student internships and the Urban Youth Collaborative Program. Urban Youth interns can earn 3 college credits through Middlesex.
• UMass LowellminorStrategic or Co-development PartnerUniversity partnership for student internships and workforce development in human services field.
• Doug Flutie, Jr. FoundationminorOthersFoundation funder supporting the Strive2Thrive program for individuals on the autism spectrum without intellectual disability.
• Autism SpeaksminorOthersFoundation funder supporting the Strive2Thrive program.
• Cummings FoundationminorOthersPast major funder through grants including OneWorld Boston program.
• New Balance FoundationminorOthersPast major funder of programs and services.
• TD Charitable FoundationminorOthersPast major funder supporting Incompass programs.
• Massachusetts Rehabilitation Commission (MRC)minorOthersState agency partner for brain injury services. MRC Service Coordinators refer individuals to the Safe Minds Community Center.

Scale indicators14 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• Bridgewell: Peabody, MA-based human services nonprofit serving individuals with intellectual/developmental disabilities, behavioral health needs, and acquired brain injuries. Co-founded NEHSCO with Incompass in 2021 and serves as the other direct NEHSCO affiliate; operates residential, day, employment, and clinical programs with comparable populations and Massachusetts state funding model.
• Seven Hills Foundation: Worcester, MA-based nonprofit providing IDD, behavioral health, and child/family services across Massachusetts, Rhode Island, and other states. Operates residential group homes, day programs, and clinical services funded primarily through Massachusetts state agencies - directly comparable to Incompass across service mix, populations, and revenue model.
• Bay Cove Human Services: Boston-based nonprofit providing IDD, mental health, substance use, and homelessness services throughout Eastern Massachusetts. Operates residential programs, day habilitation, employment services, and clinical supports funded by MassHealth and DDS - directly comparable service portfolio and government funding structure to Incompass.
• Riverside Community Care: Norwood/Dedham, MA-based nonprofit providing developmental services, mental health treatment, and brain injury rehabilitation across Eastern Massachusetts. Comparable to Incompass in IDD day programs, residential services, ABI specialization, and reliance on Massachusetts state agency funding.
• Open Sky Community Services: Worcester, MA-based nonprofit (formerly Alternatives Unlimited) providing IDD and behavioral health services throughout Central Massachusetts. Operates residential group homes, day programs, employment services, and clinical supports funded primarily through DDS and MassHealth - direct competitor in the Greater Worcester region.
• Advocates Inc. Framingham, MA-based nonprofit providing brain injury services, developmental disabilities support, behavioral health, and autism services across Massachusetts. Comparable to Incompass in ABI specialization (similar to Safe Minds), IDD residential services, and person-centered care model funded by state agencies.
• Vinfen: Cambridge, MA-based nonprofit providing IDD services, behavioral health, brain injury rehabilitation, and psychiatric care throughout Massachusetts. Comparable to Incompass in mental health and IDD residential services, clinical specialization, and Massachusetts state agency funding model.
• Justice Resource Institute (JRI): Needham, MA-based nonprofit providing IDD services, behavioral health, child welfare, and trauma services throughout Massachusetts and the Northeast. Comparable to Incompass in IDD residential and day programs, clinical specialization, and Massachusetts state agency funding model.

Broad incumbents

• Sevita Health (formerly The MENTOR Network): Nationally scaled IDD, autism, brain injury, and aging services provider operating across 40+ states. Comparable to Incompass in core IDD, autism, and ABI services but operates at much broader scale with private-equity backing (Centerbridge Partners) - representing the strategic competitive benchmark and potential M&A acquirer.
• BrightSpring Health Services: Public (NASDAQ: BTSG) national provider of home and community-based health services including IDD, behavioral health, pharmacy, and home health. Comparable to Incompass in IDD and behavioral health services but operates at much larger scale with diversified payor mix including Medicaid managed care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/IncompassHS
• YouTubeyoutube.com/@incompasshumanservices5008
• Facebookfacebook.com/IncompassHS
• LinkedInlinkedin.com/company/incompass-human-services
• Instagraminstagram.com/incompasshs

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Incompass Human Services