Star Pharmacy

What Star Pharmacy does

Star Pharmacy is a privately held community pharmacy chain operating two retail locations in Victoria, Australia — a flagship store in Kew operating extended hours (8am-8pm weekdays, 8:30am-6:30pm weekends and public holidays) and a second store in Middle Park. The company provides prescription dispensing under the Pharmaceutical Benefits Scheme (PBS), a broad vaccination program spanning COVID-19 (AstraZeneca, Moderna, Novavax, Pfizer), influenza, and specialty immunisations (MMR, Meningococcal, HPV, Shingles, Pneumococcal, Japanese Encephalitis), and a differentiated compounding service covering dermatology, pain management, hormone restoration therapy, oral health, paediatrics, veterinary needs, and medicinal cannabis. Supporting clinical services include blood pressure and cholesterol screening, blood glucose screening, bowel cancer screening, asthma management, medication reviews, wound management, smoking cessation, and a CSIRO-co-developed Impromy weight management program.

The business generates revenue through six primary streams: PBS/private prescription dispensing (transaction fees), vaccination services (mix of government-funded and private pay), professional compounding (quote-based), over-the-counter retail (hardware/product sales), clinical health services (professional service fees), and the Star Customer Rewards loyalty program. Distribution combines physical retail with online prescription ordering via the Storbie e-commerce platform, MedAdvisor-enabled vaccination booking, and a scheduled home delivery service for elderly and immunocompromised customers. Technology infrastructure is non-proprietary, relying on Storbie for web/e-commerce, MedAdvisor for booking, and PayPal for payments, with no disclosed AI, API, or developer-facing platform capabilities. Customer concentration is dispersed across general community patients, elderly/chronically ill patients, and vaccination seekers within the Kew and Middle Park catchments.

Name

Star Pharmacy

Legal name

Star Pharmacy

Website

https://starpharmacy.net.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Kew

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Prescription Dispensing: Core revenue stream from dispensing prescription medications to customers at both physical pharmacy locations.
2. Vaccination Services: Revenue from administering various vaccines including COVID-19, flu, and other immunisations. Both COVID-19 and flu vaccinations are available.
3. Compounding Services: Customised medication compounding for individual patient needs, including dermatological conditions, pain management, hormone restoration therapy, oral health care, paediatrics, veterinary, and medicinal cannabis.
4. Health Products Retail: Sale of over-the-counter medications, beauty products, health supplements, and medical aids including breast pumps, crutches, and home living aids.
5. Health Services: Various clinical services including medication reviews, asthma management, blood pressure monitoring, blood cholesterol screening, blood glucose screening, bowel cancer screening, weight management (Impromy program), and wound management.
6. Loyalty Program: Star Customer Rewards program offering points accumulation and redemption, with birthday vouchers and promotional offers to drive customer retention.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Star Pharmacy is a community pharmacy chain operating two retail locations in Victoria, Australia (Kew and Middle Park). The company dispenses prescription medications, administers vaccinations (COVID-19, flu, and specialty vaccines), provides personalised medication compounding, and offers clinical health services such as medication reviews, health screenings, weight management (Impromy), and home delivery.

Product overview

Star Pharmacy is a community pharmacy chain operating as a unified offering across two retail locations in Victoria, Australia (Kew and Middle Park). The portfolio comprises a core retail pharmacy service supplemented by vaccination programs (COVID-19, flu, and specialty vaccines), prescription management, and compounding services for personalised medications. Supporting services include health screening, medication reviews, weight management (Impromy), home delivery, and a loyalty rewards program. The pharmacy also provides an extensive health information portal covering 16 health topic areas. All services are delivered through the physical pharmacy locations with an online presence for information, appointment booking (via MedAdvisor), and prescription ordering.

Differentiator

Problem solved

Functional benefit

Brands

• Star Customer Rewards: Loyalty rewards program offering birthday vouchers and rewards for loyal customers.
• Star Pharmacy Kew
• Star Pharmacy Middle Park

Products and services

• Prescription Management Prescription ordering, eScript handling, repeat prescriptions, and Scripts on File program available at both Star Pharmacy Kew and Star Pharmacy Middle Park locations for individual community patients.
• Compounding Services Personalised medication compounding tailored to individual patient requirements, covering dermatological conditions, pain management, hormone restoration therapy, oral health care, paediatrics, veterinary needs, and medicinal cannabis. Customers submit a query request form and receive a quote within 24 hours.
• Vaccination Services Approved vaccination provider offering COVID-19 vaccines (AstraZeneca, Moderna, Novavax, Pfizer), influenza vaccines, and numerous other vaccines including MMR, Meningococcal, Japanese Encephalitis, HPV, Shingles, and Pneumococcal. Appointments bookable through MedAdvisor platform.
• Health Screening Services Includes blood cholesterol screening, blood glucose screening, blood pressure monitoring, and bowel cancer screening (via Bowel Screen Australia or Rotary Club kits) for community patients.
• Medication Review Services Medication review consultations, dose administration aids, and comprehensive medicines management for patients requiring coordinated medication care.
• Home Delivery Service Prescription and health product delivery service available Monday, Wednesday, and Friday 5pm-7pm, with delivery fees based on distance from store. Particularly serves elderly, immunocompromised, and self-isolating customers.
• Impromy Weight Management Program Weight management program developed in collaboration with CSIRO, focusing on weight loss and good nutrition, combining CSIRO's scientific research with Star Pharmacy's healthcare delivery.
• Star Customer Rewards Program Loyalty program offering a $10 birthday voucher for members, with points earned through purchases redeemable for in-store rewards and promotional offers to retain customers.
• Specialised Health Consultations Includes asthma management, men's health, women's health, erectile dysfunction consultations, UTI treatment, morning-after pill, smoking cessation, wound management, and complementary medicines for community patients.
• Over-the-Counter Health Products Retail Retail sale of over-the-counter medications, beauty products, health supplements, and medical aids including breast pumps, crutches, and home living aids through both pharmacy locations.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• CSIROcoreStrategic or Co-development PartnerCSIRO collaborated with Star Pharmacy to develop the Impromy Weight Management program. This program focuses on improving health through weight loss and good nutrition, combining CSIRO's scientific research with Star Pharmacy's healthcare delivery platform.
• PayPalminorChannel Partner/ Reseller/ DistributorPayPal is the online payment processor for Star Pharmacy's e-commerce platform, enabling secure payment processing for online prescription and product orders.
• StorbiecoreTechnology or IntegrationStorbie provides the e-commerce platform and website infrastructure for Star Pharmacy's online operations, including the prescription ordering system, loyalty rewards program, and general retail functionality.

Scale indicators1 record

Recent moves1 record

Expansion highlights5 records

Broad incumbents

• Chemist Warehouse: Australia's largest discount pharmacy chain with over 500 stores and aggressive PBS prescription pricing. A broad incumbent that competes with Star Pharmacy for foot traffic and prescription volume across Melbourne, and which has steadily moved into services like compounding and vaccinations that overlap with Star Pharmacy's specialisations.
• TerryWhite Chemmart: A national Australian pharmacy banner of more than 500 franchised stores that combines dispensary, retail health, and clinical services. Directly comparable on the service-led, professional-pharmacy positioning Star Pharmacy emphasises, and is one of the most natural comparison points for an independent Melbourne pharmacy.
• Priceline Pharmacy: A national Australian pharmacy and beauty retailer combining prescription dispensing with health services, vaccinations, and seasonal health campaigns. Operates a similar content-marketing-driven model and offers a loyalty program (memberclub) analogous to Star Customer Rewards.
• Amcal Pharmacy: A large Australian pharmacy banner offering compounding, vaccinations, medication reviews, and health services comparable to Star Pharmacy's service mix. Operates at similar clinical-service positioning and competes in the same Melbourne trade areas.
• Blooms The Chemist: Australian national pharmacy chain of over 100 stores offering prescription dispensing, health services, vaccinations and a loyalty program. Comparable on community-pharmacy service breadth and Australian geographic overlap.
• Capital Chemist (and Pharmasave / National Pharmacies): Capital Chemist is a group of independent community pharmacies in the ACT and NSW that, like Star Pharmacy, use group branding, professional services, and vaccination programs to differentiate from discounters. Comparable on the independent-banner-and-services model.

Emerging players

• MyHealth Medical (MyChemist / BetterLife Pharmacy): An Australian pharmacy banner aligned with MyHealth Medical centres, increasingly offering vaccinations, compounding, and health-service bundles in a similar service-led model to Star Pharmacy but with growing digital and co-located clinic reach.

Others

• Dispensary / LloydsOnlineDoctor (Australian digital pharmacy peers): Digital pharmacy and medication-management platforms (MedAdvisor, InstantScripts) are direct technology peers to Star Pharmacy's Storbie-based e-commerce and MedAdvisor vaccination booking. They share the online prescription ordering and appointment booking surface area Star Pharmacy uses.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/starpharmacy
• LinkedInlinkedin.com/company/star-pharmacy

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Star Pharmacy