CONNECT Professional Services

Name

CONNECT Professional Services

Legal name

CONNECT Professional Services

Website

https://connectps.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

IT Professional Services

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Digital Workplace & Collaboration Integration (BPAEAAAM)

akta.pro secondary industries

Network Implementation & Integration Services (BPAEAEAB), API-Led Integration Middleware (Integration Gateways) (HDAEACAL), Connector/Adapter Frameworks & Integration Runtimes (HDAEACAJ)

Keywords

• Enterprise IT services
• Cisco networking solutions
• Unified communications deployment
• Network infrastructure consulting
• Professional services outsourcing

Headquarters

HQ city

Cairo

HQ country

Egypt

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Professional Services: Consultancy, system design, implementation services, technical support, project management, outsourcing, and information security services delivered by certified engineers

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

CONNECT Professional Services is an IT professional services company that plans, designs, implements, and supports Cisco-centric enterprise infrastructure — networking, data center, collaboration (unified communications), and security — for large organizations across the Middle East and Africa. Its deliverables include consultancy, system design, implementation, technical support, project management, outsourcing, and information security services, complemented by a portfolio of proprietary CONNECT software suites, IoT-based smart solutions (Qatra, Abwab, Wasel), and the CONNECT-PS AXL Gateway middleware for multi-platform Cisco integration.

Product overview

CONNECT Professional Services is an IT professional services company offering a portfolio of software solutions and professional services. Their software portfolio includes 12 CONNECT-branded software suites covering call management, directory, recording/contact center, streaming, facilities, IP phone personalization, live apps, IP phone management, security, tools, entertainment apps, and customized solutions. Additionally, they offer smart IoT solutions (Qatra for water management, Abwab for access control, Wasel for power monitoring) and proprietary middleware (AXL Gateway for Cisco platform integration). Their professional services include Consultancy, System Design, Implementation Services, Technical Support, Project Management, Outsourcing, and Information Security Services. The company also provides a cloud delivery platform (CDS). Their solutions primarily support Cisco unified communications and collaboration infrastructure deployments.

Differentiator

Problem solved

Functional benefit

Brands

• CONNECT Call Management Suite: Call management software solution for VoIP environments
• CONNECT Directory Suite
• CONNECT Recording & Contact Center Management Suite
• CONNECT Streaming Suite
• CONNECT Facilities Suite
• CONNECT IP Phone Personalization Suite
• CONNECT Live App Suite
• CONNECT IP Phone Management Suite
• CONNECT Security Suite
• CONNECT Tools Suite
• CONNECT Entertainment Apps Suite
• CONNECT Customized Solutions Suite
• CONNECT-PS AXL Gateway
• CONNECT Recording Application
• CPS Learn Bright

Products and services

• Consultancy Services IT technology deployment consulting for enterprise customers, covering IT strategy development, current-state assessment, optimization, integration, and change management.
• System Design Services End-to-end integrated design services for IT solutions, engineered to support high availability, reliability, security, and scalability aligned with enterprise business goals.
• Implementation Services Deployment services covering staging, installation, configuration, integration, testing, training, and handover of IT solutions to enterprise operations teams.
• Technical Support Services Ongoing technical support services delivered for deployed enterprise IT solutions to maintain business continuity across the customer's estate.
• Project Management Services Project planning and control services applying established project management methodologies with industry best practices to enterprise IT delivery programs.
• Outsourcing Services Turnkey outsourcing solutions providing specialized technical skills to organizations whose IT delivery depends on emerging technologies.
• Information Security Services Security testing and assessment services designed to keep customer capabilities ahead of attackers and improve the organization's Information Security Management System.
• CONNECT Call Management Suite Software suite for managing and controlling enterprise call operations, including project-call cost tracking features for Cisco VoIP environments.
• CONNECT Directory Suite Structured enterprise directory of country offices displayed on IP phones, integrated with caller information to show detailed caller data including photos.
• CONNECT Recording & Contact Center Management Suite Full call recording solution that digitally records VoIP calls and provides managers and supervisors with live monitoring, rating, archiving, and customer-service measurement capabilities for contact-center operations.
• CONNECT Streaming Suite Streaming software solution for media content delivery across enterprise communication platforms.
• CONNECT Facilities Suite Facilities management software used for enterprise building and resource management on top of the communication platform.
• IP Phone Personalization Suite Personalization features for IP phones delivered via XML services, including Hyper Directory, Audio Lecture, and weather forecasts displayed on phone screens.
• CONNECT Live App Suite Live application suite providing real-time communication and collaboration features on top of the enterprise communication platform.
• IP Phone Management Suite Management software for administering and configuring IP phone devices and the services associated with them across the enterprise phone fleet.
• CONNECT Security Suite Security-focused software suite providing enterprise network and communication security capabilities.
• CONNECT Tools Suite Utility software suite providing tools used by system administrators for enterprise communication-platform operations.
• CONNECT Entertainment Apps Suite Entertainment applications designed for enterprise IP phones and communication platforms (for example, waiting-time content for callers).
• CONNECT Customized Solutions Suite Tailored software solutions developed by CONNECT to meet specific customer requirements and use cases on top of the Cisco UC platform.
• Qatra Private IoT-based smart solution for managing, monitoring, and controlling water resources using the latest IoT technologies.
• Abwab Private smart solution that enables control of access to gates and doors with a simple phone-touch interface.
• Wasel Private smart solution giving authorities tools for monitoring and intelligent control of power consumption across all levels.
• CONNECT-PS AXL Gateway Proprietary middleware developed by CONNECT-PS with APIs that facilitate integration between Cisco CUCM, Cisco Meeting Server, and Cisco BroadWorks, enabling orchestration and provisioning of voice and video services.
• CDS (Cloud Delivery System) Cloud-based delivery platform for CONNECT software solutions and applications, operated by its wholly-owned subsidiary CDS (cds-sw.com).

Quantifiable outcome

• 50% reduction in international toll charges achieved through VoIP migration
• +3 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature5 records

Partnerships

One partnership is on record.

• CiscocoreTechnology or IntegrationPrimary technology partner specializing in Cisco enterprise networking, data center, collaboration, and security solutions. CPS holds advanced Cisco certifications and delivers comprehensive Cisco-based professional services across the MEA region.

Scale indicators2 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• Gulf Business Machines (GBM): GBM is a major Cisco Gold Partner headquartered in the Gulf with deep enterprise IT infrastructure and managed services across MEA — the closest regional peer to CPS by Cisco focus, services portfolio, and enterprise customer mix.
• Raya Integration: Raya Integration is an Egypt-headquartered Cisco-aligned systems integrator offering UC, networking, and data center solutions across MENA — directly comparable in geography, vendor stack, and enterprise target market to CPS.
• MDS for Computer Systems: MDS is a Saudi Arabia-based Cisco Gold Partner offering enterprise networking, UC, and data center integration across the GCC — directly comparable to CPS in vendor focus, enterprise customer profile, and regional services delivery model.

Regional players

• Network Information Technology (NIT): NIT is a UAE-based Cisco partner delivering enterprise networking, UC, and security integration across the GCC — comparable offering and vendor alignment to CPS, but with a Gulf-centric rather than Egypt-centric geographic footprint.

Broad incumbents

• Dimension Data (NTT Data): Dimension Data (now part of NTT Data) is a global Cisco Gold Partner with a significant Middle East and Africa delivery presence, offering the same enterprise networking, UC, and managed services that CPS provides — at materially larger scale.
• Logicalis: Logicalis is a global IT solutions and managed services provider with a strong Cisco partnership and growing MEA delivery capability — competing for the same Cisco-led enterprise integration mandates that CPS pursues.
• Capgemini: Capgemini is a global IT services and consulting firm with a regional presence across MEA, providing systems integration, network services, and managed services that overlap with CPS's enterprise IT infrastructure portfolio.
• Accenture: Accenture is a global IT services firm operating in MEA with large-scale systems integration and managed services capabilities that compete with CPS for marquee enterprise infrastructure transformation mandates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CONNECT.PROFESSIONAL.SERVICES
• LinkedInlinkedin.com/company/connect-professional-services
• Xtwitter.com/connect_ps

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CONNECT Professional Services