Ericom

What Ericom does

Ericom is an Australian privately held technology solutions integrator founded in 1990, headquartered in Wollongong with offices in Sydney, Melbourne, Brisbane, and Canberra. The company operates a portfolio built around five solution pillars: Horizon365 managed services (24/7 IT infrastructure, security, cloud, mobility, and IoT support), Unified Communications (Microsoft Teams, Mitel, Genesys, cloud telephony), Digital Health & Infrastructure (nurse call, smart devices, CCTV for healthcare), Connected Workspace (telco, device lifecycle, expense management), and Future Technologies including a CivicSuite smart-cities product family, VitalSense radar-based aged-care monitoring, and SiteWorks construction-site connectivity, plus a niche Offender Technologies line for correctional facilities.

The technology stack is multi-vendor rather than proprietary: Ericom derives capability from being a Telstra Platinum+ Partner (since 1990), Microsoft Gold Partner, Mitel Gold Partner, and reseller/integrator for Fortinet, Genesys, Cisco, ServiceNow, PaperCut, and Dicker Data. Notable proprietary or co-developed assets include the Horizon365 managed services platform (24/7 service desk, SLAs), VitalSense Radar (UWB contactless vital signs monitoring, launched March 2026), and the SiteWorks ecosystem (SiteConnect V2.0, SiteSecure, SitePulse, SiteHub). The company is Essential 8 Compliance Level 3, ISO 27001/9001/14001/45001/50001 certified, holds NSW Master Security Licence 103147, and is carbon-neutral-certified.

Ericom generates revenue through recurring Horizon365 managed-services contracts, professional services for IT transformation projects, unified communications licensing and support, device and hardware passthrough sales, and a CirculaTech device lifecycle partnership. The company runs a sales-led GTM with a dedicated enterprise field-sales team across five Australian cities, supported by the Telstra channel for telco and connectivity resale. Customer concentration is diversified across Australian federal/state/local government (NSW Department of Justice, DHHS, multiple councils), healthcare (ACRRM, Whiddon, PANDA), mining and construction (PYBAR, Stefanutti), financial services (UniSuper), and other enterprise accounts (Jemena, Marathon Tyres, Bluefin Resources).

Name

Ericom

Legal name

Ericom Pty Ltd

Website

https://ericom.com.au

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

101–250 employees

Short description

Ericom is an Australian managed-services and technology solutions integrator serving enterprise, government, healthcare, and specialist-vertical customers nationwide through Horizon365 managed services, unified communications, digital health infrastructure, smart-city platforms, and construction-site connectivity as a Telstra Platinum+ and Microsoft Gold Partner.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

akta.pro secondary industries

End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI), Unified Endpoint Management (UEM/MDM/MAM) Security (HDADAEAE), Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG)

Keywords

• Managed IT services
• Unified communications
• Digital health technology
• Smart city solutions
• Correctional technology

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed Services (Horizon365): Ericom generates recurring revenue through its Horizon365 managed services platform, which provides always-on IT infrastructure management, security, cloud, mobile, and IoT services with 24/7 support. The subscription-based model delivers predictable recurring revenue with service level guarantees.
2. Professional Services: Implementation, design, and consulting services for IT transformation projects including cloud migration, SD-WAN deployment, unified communications rollout, and security solutions. Projects are typically one-time engagements with delivery timelines.
3. Unified Communications: Cloud telephony, Microsoft Teams integration, contact centre solutions, video calls, virtual assistant, workplace solutions, and DECT/VoWiFi services. Revenue from licensing and ongoing support.
4. Device and Hardware Sales: Sales of mobile devices, smart devices, IoT sensors, and related hardware as part of comprehensive technology deployments. Includes device lifecycle management services.
5. Device Lifecycle Management Partnership: Partnership with CirculaTech for end-to-end device retirement including secure data erasure, refurbishment, and responsible recycling. Revenue derived from service fees and potential buy-back value recovery for clients.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Ericom is an Australian technology solutions provider that delivers managed IT services (Horizon365), unified communications, digital health infrastructure, connected workspace, smart city/IoT, and offender management technologies. The company combines proprietary software platforms (VitalSense, CivicSuite, SiteWorks) with reseller partnerships (Telstra, Microsoft, Mitel) to serve enterprise, government, healthcare, construction, retail, and justice sectors across Australia.

Product overview

Ericom is a technology solutions provider offering a comprehensive portfolio of managed services and technology products across Australia. The core offering is Horizon365 Managed Services, a platform combining IT infrastructure, security, cloud, mobility, and IoT services with expert 24/7 support. Around this core platform, Ericom delivers specialized solution suites including Unified Communications (cloud telephony, Microsoft Teams, video calls), Digital Health Infrastructure (nurse call systems, smart devices, CCTV for healthcare), Connected Workspace (device lifecycle, expense management), Future Technologies (CivicSense, CivicPlay, CivicOasis, CivicVision, CivicSecure smart city platforms; VitalSense radar monitoring for aged care; SiteConnect/SiteSecure/SiteHub construction solutions), and Offender Technologies (secure communications for correctional facilities). Recent additions include VitalSense Radar for ambient non-invasive monitoring in aged care, the CivicVision suite for public safety, and SiteHub for construction project collaboration. Ericom operates as a Telstra Platinum+ Partner with Microsoft Gold and Mitel Gold accreditations.

Differentiator

Problem solved

Functional benefit

Brands

• Horizon365: Managed IT services platform providing always-on, always-optimized IT support including service desk, security services, cloud solutions, and mobile solutions

Products and services

• Horizon365 Managed Services
• Unified Communications
• Digital Health & Digital Health Infrastructure
• Connected Workspace
• Future Technologies (Smart City / IoT)
• Offender Technologies
• VitalSense Radar
• CivicSuite
• SiteWorks

Quantifiable outcome

• 97% on-time delivery rate
• +4 more outcomes

Named customers19 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability9 records

Feature7 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• M2K Technology SolutionscoreStrategic or Co-development Partner · 1 January 2020Acquired Melbourne-based managed services provider M2K Technology Solutions in January 2020. The acquisition combined capabilities and service offerings, with M2K integrated into Ericom's operations from July 2021. The combined entity significantly expanded Ericom's team to over 100 employees and broadened service offerings.
• TelstracoreChannel Partner/ Reseller/ Distributor · 1 January 1990Ericom has been an Accredited Telstra Partner since 1990, holding Platinum+ status - the highest partner tier. The partnership covers Mobility, Data Access & Connectivity, IoT, Cloud, Calling, Security, and Contact Centre solutions. Ericom is the primary channel for delivering Telstra enterprise services to government and business customers.
• CirculaTechminorStrategic or Co-development PartnerPartnership with Australian IT asset lifecycle and buy-back specialist CirculaTech for end-to-end device retirement services. CirculaTech provides secure data erasure with audit trail, refurbishment, and responsible recycling with ESG-ready reporting including chain of custody, grading, and reconciliation data.
• WhiddonminorStrategic or Co-development PartnerEricom partnered with Whiddon to support their scholarship program for aged care industry training. Ericom sponsors Jonti Libeau's Certificate IV in Training and Assessment qualification, demonstrating commitment to improving aged care through workforce development.
• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner status. Ericom delivers Azure cloud solutions, Microsoft Teams implementations, Surface Hub deployments, and comprehensive Microsoft 365 solutions. Deep integration expertise in Microsoft technologies for enterprise customers.
• FortinetcoreTechnology or IntegrationSD-WAN solutions partner. Ericom recommends and implements Fortinet SD-WAN solutions for large, security-sensitive enterprises. Fortinet partnership expanded to multiple security solutions including cybersecurity training platforms.
• GenesyscoreTechnology or IntegrationGenesys partner for contact centre solutions. Ericom implements Genesys-powered cloud-based contact centres for government and enterprise customers including Camden Council.
• MitelcoreTechnology or IntegrationMitel Gold Partner status for unified communications. Delivers MiCloud Connect and other Mitel solutions integrated with Microsoft Teams.
• Dicker DataminorChannel Partner/ Reseller/ DistributorAustralian distributor for technology products and solutions.
• TraceminorOthersEnvironmental sustainability partner helping Ericom achieve carbon neutrality. Trace provides carbon credit purchases and tree planting to offset emissions. Partnership enables Ericom to offer carbon offset programs to customers.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ASI Solutions: Australian IT solutions and managed services provider serving enterprise and government with cloud, security, networking, and managed services. Similar mid-sized footprint and customer profile to Ericom.
• Versent: Australian cloud and digital transformation specialist focused on Microsoft Azure and enterprise cloud migrations. Comparable to Ericom in Microsoft Gold Partner-driven Azure and managed services offerings for enterprise customers.
• Brennan IT: Australian managed services provider of similar scale (~300+ staff) offering managed IT, cloud, security, and unified communications to enterprise and government customers across Australia. Directly comparable to Ericom in service portfolio, target customer base, and reliance on Telstra/vendor partnerships.
• Atturra: ASX-listed Australian IT services and managed services provider serving enterprise and government customers with cloud, security, data, and managed services offerings. Comparable in customer segments, vendor model, and managed services orientation.
• Data#3: ASX-listed Australian IT solutions and managed services company with comparable breadth across cloud (Azure), security, communications, and managed services. Targets the same enterprise and government segments as Ericom and operates a similar Microsoft Gold Partner-led model.
• Sliced Tech: Australian sovereign cloud and managed services provider focused on government and regulated industries, with comparable security and compliance positioning (Australian government certified cloud). Competes with Ericom in Canberra-based federal government and defence-adjacent deals.
• Logicalis Australia: Australian arm of global IT solutions and managed services provider Logicalis, offering cloud, security, communications, and managed services to enterprise customers. Directly competes with Ericom in unified communications, SD-WAN, and managed services.

Broad incumbents

• Telstra Purple: Telstra's in-house IT services and consulting division, providing managed services, cloud, security, and unified communications to enterprise and government customers. Ericom's most strategically important partner and most direct competitor — backed by Telstra's balance sheet and direct sales force.
• DXC Technology Australia: Global IT services giant with significant Australian operations providing managed services, cloud, security, and digital workplace solutions. Competes with Ericom in large enterprise and government managed services deals, particularly where scale and global delivery are required.

Emerging players

• CyberCX: Australia's largest dedicated cybersecurity services provider, overlapping with Ericom's Cyber365, Managed Microsoft Intune, and CivicSecure offerings. PE-backed and growing rapidly, posing a competitive threat in the security services category where Ericom is building capability.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/EricomPtyLtd
• LinkedInau.linkedin.com/company/ericom

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ericom