What Ofi does

Ofi Services is a privately held IT consulting firm headquartered in Amsterdam that specializes in process mining, robotic process automation (RPA), and generative / agentic AI for enterprise clients. Its service architecture is built primarily on Celonis, the market-leading process mining platform, on which Ofi is a Platinum Partner and 2025 Partner of the Year; the firm delivers both case-centric and object-centric process mining (OCPM) implementations across functions including finance, supply chain, and front-office operations. In 2024 and 2025, Ofi productized a portfolio of pre-built AI Agents (Tariff Agent, OTIF Agent, Collections Agent, Marketing Agent, ITSM Agent, Warehouse Logistics, Crew Management, Open Order Processing, Parked and Blocked Agent) and launched industry solutions such as Aviation Process Mining built on OCPM with IATA 753-compliant baggage handling.

The company serves large enterprise customers, with stated experience across 25+ Fortune 2000 organizations and 460+ delivered use cases globally. Its go-to-market is consultative direct enterprise sales with discovery sessions, workshops, demos, and stakeholder engagements, supported by a content-marketing and LinkedIn-led demand engine. The operating model explicitly pairs a Netherlands headquarters with delivery teams in emerging markets (notably Bogota and Bengaluru) to provide premium expertise at competitive price points, with additional regional offices in Munich and New York City.

Revenue mechanics are anchored in professional services engagements (custom process mining, automation, and AI implementation projects), augmented by repeatable AI Agent accelerators that shorten delivery cycles on follow-on work. Pricing is not publicly disclosed; engagements are bespoke based on client scope. Ofi is privately held with no disclosed external funding rounds or institutional investors identified in the available data, and the leadership team is led by CEO Laurens Dols with regional Managing Directors and functional heads across corporate development, value/solutioning, engagement/innovation, and delivery/technology.

Name

Ofi

Legal name

Ofi Services

Website

https://ofiservices.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

101–250 employees

Short description

Ofi Services is a privately held Amsterdam-headquartered IT consultancy that delivers process mining, robotic process automation, and AI agent solutions built on the Celonis platform to Fortune 2000 enterprise clients globally.

Ownership category

akta.pro rank

Product category

Process Mining & Automation Consulting

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Enterprise Architecture & IT Operating Model (BPAHAEAB)

akta.pro secondary industries

ERP Managed Services & AMS (Application Management) (BPAEAGAB), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Application Maintenance & Support (AMS) (BPAEAFAC)

Keywords

• Process mining services
• Robotic process automation
• Hyperautomation consulting
• Generative AI solutions
• Enterprise digital transformation

Headquarters

HQ city

Netherlands

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Consulting Services: Ofi provides IT consulting services specializing in process mining, RPA, and AI implementation. They offer end-to-end support from implementation to value realization, working with clients to achieve their digital transformation goals.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Ofi Services is an IT consulting firm delivering end-to-end process mining, robotic process automation (RPA), and generative AI services built primarily on the Celonis platform. It also productizes domain-specific AI Agents (Tariff, OTIF, Collections, Marketing, Recruitment, ITSM, Crew Management, Warehouse Logistics, Open Order Processing) and offers industry solutions such as Aviation Process Mining with IATA 753 compliance.

Product overview

Ofi Services is an IT consulting firm that operates a platform-plus-services model centered on Celonis, the market-leading process mining platform. Their core offerings span three integrated technology pillars: Process Mining (case-centric and object-centric OCPM on Celonis), RPA (Robotic Process Automation), and AI (autonomous agents and generative AI). The portfolio includes specialized AI Agents (Tariff Agent, OTIF Agent, Collections Agent, Marketing Agent, ITSM Agent, Warehouse Logistics, Crew Management, Open Order Processing) that build on the Celonis platform to deliver enterprise automation across Finance, Supply Chain, and Front Office operations. Hyperautomation combines these capabilities end-to-end. Industry-specific solutions include Aviation Process Mining Solutions with IATA 753 compliance. Low-code automation through Make (Make.com) enables rapid workflow development. The AI Agents were launched August 2025, marking their transition from pure consulting to productized AI solutions.

Differentiator

Problem solved

Functional benefit

Brands

• OFI Agentic: A unique, high-intensity global internship program across Colombia, the Netherlands, and India, bringing together exceptional AI and business talents to design and develop AI-driven process intelligence solutions.

Products and services

• Process Mining Services End-to-end process mining consulting using case-centric and object-centric process mining (OCPM) on the Celonis platform to discover, analyze, and improve business processes for enterprise clients.
• Hyperautomation Integrated consulting offering combining process mining, RPA, and Generative AI to automate complex business workflows end-to-end for enterprise clients.
• AI Agents Catalogue of enterprise AI agents designed to automate, predict, and optimize business processes across Finance, Supply Chain, and Front Office operations, including Tariff Agent, Collections Agent, OTIF Agent, Marketing Agent, ITSM Agent, Crew Management, Warehouse Logistics, and Open Order Processing agents.
• RPA (Robotic Process Automation) Services Robotic process automation services deployed alongside process mining and AI to automate routine enterprise tasks and workflows.
• Low-Code Automation Low-code platform implementation using Make (Make.com) for building chatbots and workflow automation, enabling rapid development of automation solutions with minimal coding.
• Aviation Process Mining Solutions Specialized object-centric process mining solutions for airlines and airports built on Celonis, including turnaround optimization and baggage handling compliant with IATA 753 regulations.
• Collections AI Agent AI agent that transforms accounts receivable collections into a proactive, intelligent, and scalable operation, with risk scoring, preventive action recommendations, multi-channel automated outreach, and legal compliance validation.
• Tariff Agent AI Agent built on Celonis for procurement, trade, and supply chain teams that monitors, assesses, and responds to global tariff changes with end-to-end exposure tracking, real-time news monitoring, purchase order risk scoring, and smart sourcing recommendations.
• OTIF (On Time In Full) Agent AI Agent for delivery performance management that transforms reactive tracking into proactive action by predicting risks, identifying root causes, and recommending targeted interventions, built on the Celonis platform.
• Marketing Agent Standalone AI marketing agent that accelerates content creation, ensures consistency across channels, and continuously improves messaging based on performance data, including campaign strategy development, content creation, and multi-channel optimization.
• Recruitment AI Solution Solution integrating talent data from large-scale recruitment systems with generative AI and process mining, offering a unified platform to manage and automate recruitment processes with targeted automation of manual tasks.
• Supply Chain Visibility Solutions Celonis-based applications including Supply Chain Network Visibility, Material Allocation, Planning Parameter Optimization, and Customer Consignment Stock management for comprehensive supply chain oversight.

Quantifiable outcome

• OTP improved from 75% to 90% for aviation client
• +16 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability9 records

Feature13 records

Partnerships

One partnership is on record.

• CeloniscoreTechnology or Integration · 1 January 2025Ofi is a Celonis Platinum Partner in 2025 and Partner of the Year. They leverage Celonis' process mining platform to deliver end-to-end process mining and automation services to enterprise clients. This partnership provides access to Celonis technology and certifications.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Accenture: Global SI with a large Celonis practice and hyperautomation offering, competing for the same enterprise transformation RFPs as Ofi at much larger scale.
• TCS (Tata Consultancy Services): Global SI with active Celonis partnership and large delivery capability in India, overlapping with Ofi's enterprise transformation and offshore delivery model.
• IBM Consulting: Large SI offering process mining, RPA, and watsonx-powered AI services, with comparable enterprise credentials and global delivery footprint.
• Deloitte (Consulting): Big 4 firm delivering process mining, RPA and AI services to Fortune 2000 clients; competes with Ofi on enterprise automation engagements, often from a price-premium position.
• Capgemini: Global SI with a dedicated Intelligent Automation practice and Celonis partnership, competing for the same enterprise deals Ofi targets.

Direct peers

• Celonis: Platform vendor whose process mining stack Ofi builds on; ecosystem dependency and direct overlap in process mining deployments make it the closest comparable ecosystem player.
• UiPath: Direct competitor combining RPA, process mining, and AI agents for enterprise hyperautomation, targeting the same Fortune 2000 buyers as Ofi.
• ABBYY: Process intelligence vendor (ABBYY Timeline) overlapping Ofi's process mining + automation proposition, especially in document-heavy enterprise workflows.

Emerging players

• Minit (Zebrunner / acquired): Process mining vendor competing for similar mid-market and enterprise deployments where Ofi delivers Celonis-based services.
• ProcessMaker: Low-code workflow and automation platform, overlapping with Ofi's hyperautomation and Make.com-based low-code offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ofi-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ofi