Service Quality

What Service Quality does

Service Quality Pty Ltd is an Australian IT services and systems integration firm founded in 2007 and headquartered in Sydney, with regional offices in Brisbane, Melbourne, and Perth. The company operates as a specialist Ivanti Premier Partner — one of the first Ivanti partners globally — delivering implementation, extension, migration, and managed services for the Ivanti Neurons hyperautomation platform (covering ITSM, IT Asset Management, Discovery, Edge Intelligence, Healing, Workspace, and Risk-Based Vulnerability Management), Ivanti Endpoint Security, and the legacy Cherwell Service Management product line. It also resells complementary partner products such as Advyza (IT outage communications) and Bomgar Remote Support.

Service Quality's offering is structured as a platform-plus-services architecture anchored on Ivanti's enterprise service management (ESM) stack, extended horizontally into HR Service Management, Facilities Management, and Finance & Procurement workflows. Revenue is generated through four streams: Ivanti software licensing (subscription or perpetual), professional services including onsite and remote implementation consulting, managed services with certified Cherwell/Ivanti administrators and 24/7 Australian-based support, and training services (notably the Cherwell Administration Foundations course). The go-to-market is direct enterprise field sales targeting large organisations in government, healthcare, higher education, financial services, utilities, manufacturing, and FMCG across the APAC region.

The firm claims 500+ delivered projects with a 100% project success rate, 300+ years of combined team experience, and a customer base reaching hundreds of thousands of daily end users. It is privately held with no disclosed funding rounds, no parent company, no M&A activity, and no leadership changes on record. Leadership is led by Angus Kenny, Director of Enterprise Solutions, with Jon Pigott as a named contact. The company is currently navigating a strategic transition window as Cherwell Service Management reaches end-of-life in December 2026, positioning migration to Ivanti Neurons for ITSM as a material near-term revenue lever.

Name

Service Quality

Legal name

Service Quality Pty Ltd

Website

https://servicequality.com.au

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

IT Service Management Implementation and Managed Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAEAJAB

ITIL/ITSM Process Consulting & Implementation

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAJAN

ITSM Managed Services (Run/Operate/Optimize)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAJAC

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEAJAD

ITSM Tooling Integration, Automation & Orchestration

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

Keywords

• IT service management
• Ivanti implementation services
• Endpoint security solutions
• Enterprise service management
• Managed IT services

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Professional Services: Service Quality generates revenue through implementation consulting services (onsite and remote), managed services with certified Cherwell and Ivanti administrators, custom reporting and dashboarding services. They deliver over 500 projects and have a 100% project success rate.
2. Training Services: Training solutions for individuals and businesses from large enterprises to small organisations, delivered in multiple learning formats. Includes Cherwell Administration Foundations courses and Ivanti product training.
3. Managed Services: Australian-based Managed Services team providing on-demand administration, virtual administration with monthly credit bundles, and 24/7 support to clients.
4. Software Licensing: As an Ivanti Premier Partner, Service Quality facilitates Ivanti software licensing including subscription and perpetual pricing options.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Service Quality is an Australian IT services integrator and Ivanti Premier Partner that designs, implements, extends, and supports Ivanti Neurons-based Enterprise Service Management, ITSM, ITAM, endpoint security, and vulnerability management solutions. The company delivers its value through onsite and remote implementation consulting, managed services with certified Ivanti/Cherwell administrators, custom reporting and dashboarding, training, and 24/7 Australian-based support, serving enterprises across government, healthcare, higher education, financial services, utilities, manufacturing, and FMCG.

Product overview

Service Quality is a specialist IT service management and security solutions integrator operating in the APAC region, acting as an authorised Australian implementation partner for Ivanti's suite of solutions. The product portfolio is a platform-plus-modules architecture anchored by Ivanti Neurons, a hyperautomation platform that powers multiple distinct solutions: Ivanti Neurons for ITSM (the core ITSM/ESM product covering 11 ITIL processes including Incident, Problem, Change, Configuration, Release, and Financial Management, with an all-inclusive license model), Ivanti Neurons for Discovery, Ivanti Neurons for Edge Intelligence, Ivanti Neurons for Healing (AI-powered self-healing), Ivanti Neurons Workspace, and Ivanti Neurons for Risk-Based Vulnerability Management (RBVM). On top of the ITSM foundation, Service Quality delivers ESM extensions across HR Service Management, Facilities Management, and Finance & Procurement. Security offerings include Ivanti Endpoint Security for Endpoint Manager and Ivanti Application Control (whitelisting and privilege management). The portfolio also encompasses complementary partner products (Bomgar Remote Support and Advyza for IT outage communication) and a full suite of professional services including onsite/remote implementation consulting, managed services (Virtual Administration), custom reporting and dashboarding, 24/7 Australian-based support, and Cherwell Administration Foundations training.

Differentiator

Problem solved

Functional benefit

Products and services

• Ivanti Neurons for ITSM Cloud-optimised IT Service Management software covering 11 ITIL processes (Incident, Problem, Change, Configuration, Release, Financial Management, etc.) and IT Asset Management under an all-inclusive license; sold to enterprise IT departments via Service Quality's Premier Partner channel.
• Ivanti Endpoint Security for Endpoint Manager Endpoint security platform providing media protection, isolated device remote control, security diagnostics, reporting, app control, and automated patch management for Windows, macOS, Linux, and third-party applications; sold to enterprise IT and security teams.
• Ivanti Application Control Application whitelisting and privilege management solution using dynamic allowed lists, context-aware policies, privilege management, and digital signatures to prevent unauthorised code execution; aligned to ACSC Essential 8, SANS/CIS Top 20, and NIST.
• Implementation Consulting Services Onsite and remote consulting engagements that design, deliver, and improve Ivanti and Cherwell implementations against ITIL framework and industry standards; targeted at enterprise IT departments.
• Managed Services Australian-based certified Cherwell and Ivanti administrators fulfil on-demand administration, user maintenance, minor data/process updates, form and view updates, dashboards, and reporting via monthly credit bundles.
• Cherwell Administration Foundations Training Four-day instructor-guided course providing hands-on practice with Cherwell Service Management's basic features and functions, alongside ITIL methodology, delivered to individuals and enterprises in multiple learning formats.
• 24/7 Australian-Based Support Round-the-clock Australian-based support providing troubleshooting, best-practice guidance, and knowledge-base access, delivered by certified Cherwell and Ivanti Administrators to enterprise clients.
• Custom Reporting and Dashboarding Development of dashboards and reports that translate IT operational data into business-performance metrics for senior leadership, as a Service Quality professional service add-on for Ivanti and Cherwell platforms.

Named customers1 record

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• IvanticoreTechnology or IntegrationService Quality is an Ivanti Premier Partner and one of the first Ivanti partners globally. They specialize in implementing, extending, and improving Ivanti implementations including Ivanti Neurons for ITSM, Ivanti Endpoint Security, and related solutions. Service Quality has successfully delivered over 500+ Ivanti projects with a 100% success rate.
• CherwellcoreTechnology or IntegrationService Quality was a leading Cherwell Service Management implementation partner in Australia. Following Ivanti's acquisition of Cherwell, Service Quality assists customers with the transition from Cherwell to Ivanti Neurons for ITSM, with Cherwell Service Management reaching end-of-life on December 31, 2026.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Slalom: Modern, regional consulting firm with strong ITSM, ESM, and digital workplace practices serving mid-market and enterprise clients. Comparable as a competing boutique-to-mid-market ITSM implementation partner emphasizing consultative delivery.

Regional players

• Datacom: Large Australasian IT services company providing cloud, digital, and managed services including service management implementations. Comparable as a regional IT services competitor operating across Australia and New Zealand with overlapping ITSM and enterprise services offerings.
• Logicalis Australia: Australian IT solutions and managed services provider with ITSM, networking, and security capabilities. Comparable as an APAC-headquartered IT services competitor serving enterprise and government clients with adjacent ITSM and security offerings.

Broad incumbents

• Accenture: Global systems integrator with a large enterprise service management practice spanning ITSM, ESM, and security implementations. Comparable as a competing implementer of ITSM platforms for large enterprise and government clients in APAC, though operating at much larger scale.
• Capgemini: Global IT services and consulting firm with established enterprise service management and digital workplace practices. Comparable as a large-scale ITSM implementation and managed services competitor for enterprise clients in Australia and APAC.
• DXC Technology: Global IT services giant with a substantial enterprise service management and ServiceNow practice, including acquired Fruition Partners. Comparable as a large-scale ITSM and ESM implementation partner serving enterprise clients in Australia and globally, though with a much broader portfolio.
• Deloitte: Global professional services firm with a deep enterprise technology transformation practice including ITSM platform implementations and managed services. Comparable as an enterprise ITSM consulting and implementation competitor in Australia and APAC, though operating across many technology stacks.

Direct peers

• Fruition Partners: A specialist ServiceNow-focused implementation partner (now part of DXC Technology) that delivers ITSM platform consulting, implementation, and managed services. Comparable to Service Quality as a pure-play enterprise ITSM integrator operating under a single-vendor practice, though on the competing ServiceNow platform.
• Insync Solutions: An Australian ITSM and digital transformation consultancy that implements and supports enterprise service management platforms. Comparable as an APAC-based ITSM implementation partner serving enterprise customers with similar service management and process improvement offerings.

Others

• BMC Software: Direct competitor to Ivanti in the enterprise ITSM/ESM platform market with BMC Helix ITSM. Comparable as the underlying technology vendor competing for the same enterprise customers that Service Quality would otherwise implement with Ivanti Neurons.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UC1-oEABgC8iL_jxuDSzPEyA
• LinkedInlinkedin.com/company/servicequality
• Xx.com/cherwell
• Facebookfacebook.com/Service-Quality-814335521953197

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Quality