Kettleman’s Bagel Co.

What Kettleman’s Bagel Co. does

Kettlemans Bagel Co., legally Kettlemans Bagel Restaurants of Canada Limited, is a privately held Canadian restaurant chain founded in 1993 in Ottawa, Ontario, specializing in hand-rolled Montreal-style bagels prepared using traditional honey-water boiling and wood-fire baking. The company operates eight-plus retail locations across Ottawa (4), Toronto (2), Montreal (1, opened January 2023), and Vaughan (1, opened March 2025 in partnership with Kitchen Hub), with most stores operating 24/7/365 including holidays. Product breadth includes signature and seasonal bagel flavors, build-your-own sandwiches, spreads and cream cheeses, salads, sides, a Value Menu (items under $5–$6 launched February 2025), and specialty lines including a gluten-free bagel produced in a dedicated facility (January 2025) and the Konscious plant-based range.

The technology stack centers on a proprietary iOS/Android mobile app (Kettlemans Bagel App) built on the OrderExperience cloud ordering platform, supporting pickup and delivery ordering, loyalty enrollment (Kettlemans Bagel Rewards, 10 points per CAD $1 spent), birthday rewards, and location-based personalization. Order fulfillment is supplemented by integrations with DoorDash, Skip The Dishes, and Uber Eats, while Apple ID and Google social login handle identity. Payments flow through third-party processors; no public/partner API or developer platform is documented.

The business model combines direct retail food sales (in-store, app pickup, direct delivery), third-party delivery commissions via marketplace aggregators, franchise fees and royalties (franchise opportunity marketed at kettlemansfranchise.com), and corporate/event catering (platters and bulk orders with 48-hour notice). Customer segments are primarily individual consumers (walk-in, app loyalty members, delivery users), with secondary segments in corporate/social catering and customers with dietary restrictions (celiac, gluten-sensitive, vegan). The company employs 51–100 people, is privately held with no disclosed institutional control, and has not announced external funding rounds beyond a 2019 Walter Capital Partners-related event.

Name

Kettleman’s Bagel Co.

Legal name

Kettlemans Bagel Restaurants of Canada Limited

Website

https://kettlemansbagels.ca

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

51–100 employees

Short description

Kettlemans Bagel Co. is a privately held Canadian restaurant chain founded in 1993 in Ottawa, operating 8+ locations across Ontario and Quebec that serve hand-rolled Montreal-style bagels, sandwiches, catering, and a proprietary mobile-app loyalty program to individual consumers and corporate catering clients.

Ownership category

akta.pro rank

Product category

Bagel restaurant chain

NAICS

Retail Bakeries (311811), Limited-Service Restaurants (722513), Special Food Services (7223)

SIC

Bakery Products (2050)

akta.pro primary industry

Cafe-Bakeries (Bakery + Coffee/Foodservice) (THAFAFAG)

akta.pro secondary industry

Cafe-Bakeries (Coffee + Pastry Focus) (THAFADAG)

Keywords

• Montreal-style bagels
• Bagel restaurant chain
• Breakfast catering
• Food franchise
• Quick-service restaurant

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Retail Food Sales (Company-Owned Locations): Revenue generated from direct sales of hand-rolled Montreal bagels, sandwiches, spreads, salads, sides, and beverages at company-owned restaurant locations. Customers can purchase items in-store, through the mobile app for pickup, or via direct delivery through the app.
2. Third-Party Delivery Commissions: Revenue generated through partnerships with DoorDash, Skip The Dishes, and Uber Eats. These platforms charge delivery fees and service fees, with Kettlemans restaurants fulfilling the orders as the merchant of record.
3. Franchise Fees and Royalties: Kettlemans offers franchise opportunities for passionate partners to bring the authentic Kettlemans experience to their communities. The company earns initial franchise fees and ongoing royalties from franchisee locations.
4. Catering Services: Corporate and event catering services offering various platters including bagel sandwiches, smoked salmon platters, and charcuterie-style spreads. Orders require 48 hours advance notice and can be placed through the website or app.
5. Loyalty Program (Indirect): The Kettlemans Bagel Rewards program drives customer retention and increased purchase frequency through points accumulation and redemption. While not directly revenue-generating, it supports repeat purchases across all sales channels.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Kettleman's Bagel Co. operates a chain of Canadian restaurants serving hand-rolled Montreal-style bagels, build-your-own and signature sandwiches, spreads and cream cheeses, salads, sides, and beverages. The company also provides corporate and event catering services and operates a proprietary mobile app with a points-based loyalty rewards program, distributing through company-owned and franchise locations as well as third-party delivery platforms.

Product overview

Kettleman's Bagel Co. is a Canadian bagel restaurant chain founded in 1993, specializing in hand-rolled Montreal-style bagels. The company operates a multi-channel business comprising brick-and-mortar restaurant locations across Ontario and Quebec, a mobile app for ordering and loyalty rewards, and catering services. The core product portfolio centers on hand-rolled Montreal bagels available in multiple varieties (plain, everything, sesame, whole wheat, and seasonal flavors), alongside build-your-own sandwiches, spreads and cream cheeses, and salads. Recent product expansion includes a gluten-free bagel (vegan, made in dedicated facility), the Konscious plant-based sandwich line, and a Value Menu of items under $5. The company operates a loyalty program (Kettlemans Bagel Rewards) through its proprietary mobile app, and partners with third-party delivery platforms including DoorDash, Skip The Dishes, and Uber Eats. Locations operate 24/7 at select sites with holiday availability.

Differentiator

Problem solved

Functional benefit

Brands

• Kettlemans Bagel Rewards: The company's loyalty/rewards program in Canada, offering points-based rewards earned on qualifying purchases, redeemable for free products through the Kettlemans Bagel App.
• Kettlemans Konscious

Products and services

• Hand-Rolled Montreal Bagels
• Gluten-Free Bagel
• Konscious Sandwich (Vegan Smoked Salm'n)
• Sandwiches
• Spreads and Cream Cheeses
• Salads and Sides Fresh salads and side items complementing the bagel and sandwich offerings, including Tater Puffs (crispy potato puffs) added to the menu in August 2025 after months of testing.
• Catering Services Catering for meetings, socials, sports events, and corporate gatherings offering platters of bagels, sandwiches, spreads, smoked salmon platters, and charcuterie-style spreads. Orders require 48 hours advance notice and can be placed through the website or app.
• Kettlemans Bagel App Mobile application for iOS and Android offering mobile ordering for pickup and delivery, loyalty rewards program with points earning and redemption, birthday rewards, and personalized promotional offers via push notifications. Integrates with third-party delivery services (DoorDash, Skip The Dishes, Uber Eats) for in-app delivery.
• Kettlemans Bagel Rewards Points-based loyalty program accessible via the Kettlemans mobile app. Members earn 10 points per CAD $1 spent on qualifying purchases, redeemable as Bagel Bucks for free products. Includes a birthday reward of 6 free bagels (valid for 48 hours) for members registered at least 14 days before their birthday.

Quantifiable outcome

• 24/7 availability at most locations
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Kitchen HubcoreStrategic or Co-development Partner · 1 March 2025Kettlemans opened a new location in Vaughan in partnership with Kitchen Hub at 2810 Major Mackenzie Drive in March 2025. This represents a strategic partnership for market expansion into the Vaughan area.
• DoorDashcoreChannel Partner/ Reseller/ DistributorDoorDash serves as a third-party delivery partner, enabling Kettlemans to fulfill delivery orders through the DoorDash platform. Delivery orders are subject to delivery fees, service fees, and DoorDash Courier tips.
• Skip The DishescoreChannel Partner/ Reseller/ DistributorSkip The Dishes is a third-party food delivery platform that enables customers to order Kettlemans products for delivery.
• Uber EatscoreChannel Partner/ Reseller/ DistributorUber Eats is a third-party delivery partner offering Kettlemans products for delivery. Available at Ottawa locations and other participating stores. Uber Eats orders placed through the platform.
• CANFAR (Canadian Foundation for AIDS Research)minorOthersKettlemans partnered with CANFAR during Pride Month, creating a special LGBT (Lettuce, Guacamole, Bacon, Tomato) sandwich. 10% of all LGBT sandwich sales during June were donated to CANFAR to support HIV/AIDS research and awareness programs.
• Apple (App Store)coreTechnology or IntegrationApple App Store distribution partnership for the Kettlemans Bagel mobile app, enabling iOS users to download and access the app for mobile ordering and loyalty rewards.
• Google (Google Play Store)coreTechnology or IntegrationGoogle Play Store distribution partnership for the Kettlemans Bagel Android mobile app, enabling Android users to download and access the app for mobile ordering and loyalty rewards.

Scale indicators4 records

Recent moves9 records

Expansion highlights6 records

Market position

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/bagelottawa
• Facebookfacebook.com/kettlemansbagel
• Instagraminstagram.com/kettlemansbagel
• TikToktiktok.com/@kettlemansbagel
• LinkedInlinkedin.com/company/kettleman-s-bagel-co

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kettleman’s Bagel Co.