Pyramid Business Systems

What Pyramid Business Systems does

Pyramid Business Systems is a privately held, founder-owned managed IT services provider founded in 1989 and headquartered in Endicott, New York. The company delivers three core service pillars — IT Consulting (network assessments, network design, project management), Security Services (24x7x365 monitoring, vulnerability assessments, penetration testing, phishing simulations, ransomware protection via Sophos Intercept X, Managed Compliance, and Virtual Outsourced CISO advisory), and Systems Support Services (7-day help desk, emergency response, business continuity, and managed services) — to small and medium businesses, regulated industries (healthcare, financial services), and municipal governments across the Southern Tier of New York and Northeastern Pennsylvania. Technology delivery relies on third-party platforms including N-able for RMM, Netwrix for compliance audit data, and authorized dealer relationships with Cisco, Dell, HP, Lenovo, Microsoft, Sophos, Symantec, Fortinet, SonicWall, Veeam, Datto, and Absolute; Pyramid holds Microsoft certified partner status with direct L2/L3 support access and New York State OGS Contract Authorized Reseller status.

The company generates revenue through a hybrid mix of recurring managed services subscriptions, project-based IT consulting, security professional services, hardware resale as an authorized dealer, software licensing, and emerging compliance/vCISO advisory engagements. Go-to-market is relationship-led and field-based, with technicians deployed throughout Greater Binghamton, Elmira, Oneonta, Cooperstown, and Northeastern Pennsylvania, supported by direct phone/email contact and an assessment-first sales motion. Pricing is quote-based with multi-year managed services contracts; no public pricing tiers are disclosed. Pyramid has approximately 35-40+ employees led by founder Robert Ash (President), Kyle Dixon (Vice President, promoted 2022), and Jon Kubis (Service Manager), with multiple staff members exceeding 10-20 year tenures. The business carries no external funding, no parent company, and operates entirely on owner capital and operating cash flow.

Name

Pyramid Business Systems

Legal name

PYRAMID Business Systems Inc.

Website

https://planetpyramid.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Pyramid Business Systems is a founder-owned, Endicott NY-based managed IT services provider founded in 1989, delivering IT consulting, 24x7x365 security monitoring, managed compliance, and field-based technical support to SMBs, regulated industries, and municipalities across the Southern Tier of New York and Northeastern Pennsylvania.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (423430)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG)

akta.pro secondary industries

Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

Keywords

• Managed IT services
• Network security
• IT consulting
• Vulnerability assessment
• Compliance management

Headquarters

HQ city

Endicott

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed services including 24x7x365 monitoring, remote network management, and on-site management services billed on contractual basis.
2. IT Consulting: Professional consulting services for network assessments, network design, security vulnerability assessments, and project management.
3. Security Services: Proactive security services including penetration testing, phishing campaigns, vulnerability assessments, ransomware protection, and cybersecurity training.
4. Technical Support: 7-day-a-week technical support including remote help desk and on-site support services with flexible Managed Services options.
5. Hardware Sales: Authorized dealer for networking equipment, servers, workstations, printers from Dell, HP, Cisco, Lenovo, and other manufacturers.
6. Software Solutions: Microsoft certified partner providing software solutions including Symantec, SOPHOS, TIW Alere Accounting and Manufacturing Software, RPOWER POS, and custom software development.
7. Virtual CISO Services: Outsourced chief information security officer advisory services providing strategic security leadership and governance.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Pyramid Business Systems delivers managed IT services, consulting, and security solutions to businesses and government entities throughout the Northeast US. Core offerings include 24x7x365 remote monitoring, automated patch management, vulnerability assessments, penetration testing, phishing simulations, and outsourced virtual CISO services, complemented by authorized hardware/software resale and custom software development.

Product overview

Pyramid Business Systems is an IT managed services provider offering a comprehensive portfolio of technology solutions. The core offerings consist of three interconnected service pillars: IT Consulting Services (assessments, network design, project management), Security Services (proactive monitoring, vulnerability assessments, penetration testing, phishing campaigns, ransomware protection, compliance management), and Systems Support Services (help desk, emergency response, business continuity, managed services). These core services are enhanced by supplementary solutions including Software Solutions (Microsoft, Symantec, Sophos, TIW ALERE, RPOWER, custom development), Hardware Solutions (Dell, HP, Cisco, Lenovo), Cloud Services (SaaS, PaaS, managed services), Mobile Device Management (N-able, Absolute), and Data Recovery (Drive Savers). Specialized offerings include Managed Compliance (HIPAA, CMMC, FINRA, NY State compliance) and Virtual Outsourced CISO Services. The company operates as a Microsoft certified partner serving clients throughout Upstate New York and Northern Pennsylvania since 1989.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Consulting Services Professional IT consulting services including network assessments, security vulnerability assessments, network design, project management, and resource planning for businesses of all sizes.
• Security Services Comprehensive proactive security services including 24x7x365 monitoring, automated patch management, security vulnerability assessments, penetration testing, phishing campaign testing, ransomware protection using Sophos Intercept X, internet content filtering, Netwrix Auditor for compliance, cybersecurity training, and virtual outsourced CISO services.
• Systems Support Services Technical support including 7-day-a-week help desk, emergency response, business continuity planning, and managed services options with 24x365 server, workstation, and network monitoring.
• Hardware Solutions Authorized dealer for networking equipment, servers, workstations, printers and peripherals from major manufacturers including Dell, Hewlett-Packard, Cisco, and Lenovo.
• Software Solutions Software offerings including Microsoft solutions, Symantec antivirus, SOPHOS advanced ransomware protection, TIW ALERE Accounting and Manufacturing Software, RPOWER Restaurant and Bar Point of Service, government municipal applications (KVS, Munis, Tracs, Impact), and custom software application development.
• Cloud Services Cloud computing solutions including Software as a Service (SaaS), utility computing, web services, Platforms as a Service (PaaS), and managed services such as Email Virus Scanning and Anti-Spam.
• Mobile Device Management (MDM) Solutions for managing personal (BYOD) and corporate-owned mobile devices with security and regulatory compliance comparable to traditional corporate IT devices, utilizing N-able and Absolute platforms.
• Data Recovery Services Data recovery services for hard drives, RAID systems, and iPhones, delivered through Drive Savers authorized reseller partnership.
• Managed Compliance Regulatory compliance management covering HIPAA, CMMC, FINRA, and New York State compliance requirements, including policy development, auditing, risk management, and corporate governance.
• Virtual Outsourced CISO Services Outsourced Chief Information Security Officer advisory services providing strategic security leadership, governance experience, and support for building cybersecurity foundations to prevent, detect, and mitigate threats.
• Network Assessment Network and security vulnerability assessment service providing an entry-point consultation for prospective clients to evaluate IT infrastructure posture before committing to broader engagements.

Quantifiable outcome

• Over 90% of ransomware attacks delivered via phishing emails; our phishing campaign testing identifies organizational weaknesses
• +2 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and major.

• MicrosoftcoreTechnology or Integration · 1 January 1989Microsoft certified partner with access to direct level 2 and level 3 support not available to the general public or IT staff. Provides software solutions and cloud services integration capabilities.
• CiscocoreTechnology or IntegrationLong-standing technology partner; received Cisco Customer Satisfaction Award in 2006; provides networking equipment, Meraki solutions, and certified partnership for network infrastructure.
• Hewlett-Packard (HP)coreTechnology or IntegrationAuthorized dealer for networking equipment, servers, workstations, printers and other peripherals.
• DellcoreChannel Partner/ Reseller/ DistributorAuthorized dealer providing Dell hardware solutions including servers, workstations, and networking equipment.
• LenovocoreChannel Partner/ Reseller/ DistributorAuthorized dealer for Lenovo hardware including workstations and business computers.
• SophosmajorTechnology or IntegrationProvides advanced ransomware protection solutions including Sophos Intercept X with next-generation technology to prevent malicious encryption of data by ransomware.
• N-ablemajorTechnology or IntegrationProvides mobile device management solutions and N-able platform for enhanced 24x365 monitoring and patch management program.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Structured Communication Systems: Pacific Northwest-based managed IT services and security provider with consulting and managed compliance offerings - matches Pyramid's blend of consulting, security services, and 24/7 support.
• iCorps Technologies: New England-based MSP with security and IT support practices serving SMB and mid-market clients - closely comparable scope of managed services, consulting, and security offerings.
• Kelser Corporation: Connecticut-based managed IT and cybersecurity services firm with regulated-industry (HIPAA, FINRA, NIST) compliance focus targeting mid-market and SMB clients - very similar compliance-first MSP operating model to Pyramid.
• SWC Technology Partners: Midwest-based managed IT services and cybersecurity firm serving SMBs and mid-market with Microsoft partnership and managed compliance capabilities - similar partner-driven, regionally focused service model.
• NetGain Technology: Minnesota-based managed IT services provider offering cybersecurity, compliance, cloud, and managed services to mid-market clients - comparable regional MSP footprint and security-centric service mix.
• Dataprise: Mid-Atlantic managed IT services provider with a strong cybersecurity practice serving SMB and mid-market clients with 24/7 support, compliance, and Microsoft partnership - a closely aligned operating model to Pyramid in scale and service mix.

Broad incumbents

• Synoptek: National managed IT, security, and compliance services provider with broader geographic footprint and larger engineering bench - overlaps heavily on service portfolio but at significantly larger scale.
• Logically: National managed IT and cybersecurity services firm serving mid-market and enterprise clients across multiple regions - represents the larger, well-capitalized competitor that regional MSPs increasingly face in larger RFPs.
• Ntirety: National managed security and IT services firm with strong compliance focus serving regulated industries - directly competes for compliance-driven managed services work but with greater scale and broader coverage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pyramid Business Systems