What iCorps Technologies does

iCorps Technologies is a privately held managed service provider (MSP) founded in 1994 by Michael Hadley and headquartered in Woburn, Massachusetts, with regional offices in New York City (230 Park Avenue) and Philadelphia (1650 Market Street). The company delivers outsourced IT support, cybersecurity, cloud, and virtual executive consulting (vCIO/vCISO) primarily to small and mid-sized businesses lacking in-house IT capacity, with a vertical emphasis on highly regulated industries including financial services, healthcare, biotech, legal, construction, and real estate. The organization fields approximately 75 US-based technical experts and has been continuously recognized on the CRN MSP 500/501 list for 11 consecutive years.

The company's core offering is the Encompass managed services program—a subscription-based, full-service IT support bundle providing 24/7 monitoring, help desk, proactive management, and predictable monthly pricing. Layered on top are specialized products including Managed Extended Detection and Response (MXDR) powered by Gradient Cyber, Virtual CIO and Virtual CISO on-demand services, SaaS Protect for cloud data backup, Microsoft 365 and Azure cloud services, Microsoft Teams Telephony, Datto-based data backup and recovery, and a growing set of readiness assessments (AI Readiness, Microsoft 365 Copilot Readiness, CMMC Readiness, 360° Technology Assessment). The technology stack is anchored in the Microsoft ecosystem under iCorps' Microsoft Gold Partner status, complemented by Gradient Cyber for MXDR and Datto for continuity.

Revenue is generated primarily through recurring monthly subscriptions under Encompass and managed security services, supplemented by project-based professional services (assessments, cloud migrations, staff augmentation) and compliance advisory. Distribution is direct via the three regional offices and consultation-driven lead generation (free IT consultations, 360° assessments), with no reseller or channel intermediaries. Pricing is quote-based and not publicly disclosed. The company is founder-led (Michael Hadley as President & CEO), privately held with no disclosed institutional investors, parent company, or M&A activity.

Name

iCorps Technologies

Legal name

iCorps Technologies, Inc.

Website

https://icorps.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

iCorps Technologies is a privately held Northeast US managed service provider delivering outsourced IT support, cybersecurity, cloud, and virtual CIO/CISO services to SMBs and mid-market firms in regulated industries, anchored on a Microsoft Gold Partner technology stack.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

akta.pro secondary industries

Endpoint Security Managed Services (EDR/XDR) (BPAEADAH), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

Keywords

• Managed IT services
• IT consulting services
• Cloud migration services
• Cybersecurity managed services
• IT compliance consulting

Headquarters

HQ city

Woburn

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services revenue through the Encompass program providing proactive IT support, 24/7 monitoring, help desk support, and on-site support with predictable pricing. This is the core revenue driver for the company.
2. Professional Services and Consulting: One-time and project-based revenue from technology assessments, cloud migrations, security implementations, staff augmentation, and Virtual CIO/vCISO consulting engagements.
3. Cybersecurity Services: Recurring revenue from managed security solutions including MXDR, SOC services, endpoint detection and response, and compliance support.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

iCorps Technologies is a Managed Service Provider (MSP) that delivers outsourced IT support, cloud, and cybersecurity services to SMB and mid-market companies through its flagship Encompass managed services program. Core offerings include 24/7 IT monitoring, help desk support, Microsoft 365/Azure cloud migrations, managed security (MXDR, SOC, endpoint protection), Virtual CIO/CISO consulting, IT compliance (HIPAA, PCI, NIST, CMMC, GDPR, SEC), data backup/recovery, and staff augmentation.

Product overview

iCorps Technologies is a Managed Service Provider (MSP) offering a comprehensive portfolio of IT services and solutions organized around its core Encompass managed services program. The portfolio includes managed IT support, cloud services (Microsoft Azure and Microsoft 365), cybersecurity (MXDR, SOC services, endpoint protection), virtual leadership (vCIO and vCISO), compliance solutions, and AI/development services. The platform is structured as a modular offering where the Encompass program serves as the foundational managed services layer, with specialized add-on modules including Encompass PLUS for C-level guidance, CMMC Readiness, AI Readiness, and Copilot Readiness assessments, plus supplementary services like SaaS Protect for backup, Managed Firewall, MDR, and Switch Management. The company's differentiation centers on combining proactive IT management with strategic consulting services and AI integration capabilities through the Microsoft ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• Encompass: Full-service managed IT support program delivering proactive management, strategic insight, and predictable pricing.
• Encompass Plus
• Virtual CIO (vCIO) On-Demand
• Virtual CISO (vCISO)
• MXDR
• SaaS Protect

Products and services

• Encompass Full-service managed IT support program delivering proactive management, strategic insight, and predictable pricing for businesses seeking comprehensive outsourced IT services.
• Encompass PLUS Extended Encompass program with additional C-level guidance and executive-level strategic oversight beyond the standard managed services model.
• Virtual CIO (vCIO) On-Demand Executive-level IT strategy consulting providing technology planning, workflow alignment, vendor management, and budgeting guidance without the cost of a full-time executive.
• Virtual CISO (vCISO) Expert security leadership and guidance for fortifying security strategy, developing comprehensive security programs, and protecting business assets against cyber threats.
• Managed IT Support Proactive and reliable IT solutions to keep business operations running smoothly with 24/7 monitoring and help desk support.
• Managed Network Security Advanced security measures and continuous monitoring to protect networks from evolving cyber threats with 24/7 SOC services.
• Managed Extended Detection and Response (MXDR) Advanced threat monitoring and response service combining machine learning, telemetry, and human expertise across endpoints, networks, cloud platforms, and SaaS environments, powered by Gradient Cyber.
• Cloud Services Cloud computing solutions including Microsoft Azure, Microsoft 365, and hybrid cloud implementations with migration, optimization, and ongoing management.
• Microsoft 365 Services Comprehensive Microsoft 365 implementation including migration, deployment, security configuration, and AI/Copilot readiness assessments.
• SaaS Protect Cloud-to-cloud backup and recovery solution protecting email, files, and contacts in SaaS environments with automated backups and restore capabilities.
• Cybersecurity Services Advanced cybersecurity solutions safeguarding businesses from evolving threats including endpoint protection, threat hunting, and compliance support.
• IT Compliance Solutions Compliance services helping businesses meet industry standards and regulatory requirements including HIPAA, PCI, GDPR, NIST, CMMC, and SEC regulations.
• Assessments Comprehensive IT evaluations including 360-degree technology assessments to identify gaps, risks, and optimization opportunities in IT infrastructure.
• Data Backup & Recovery Reliable backup and disaster recovery solutions guarding data and ensuring quick business continuity in emergency situations.
• Development & AI Custom-built software development and AI integration services enhancing business operations through tailored technology solutions.
• Staff Augmentation Flexible access to certified IT professionals for managing seasonal spikes, large projects, or team vacancies without traditional hiring delays.
• Security Operations Center (SOC) Services 24/7 security monitoring and threat response with remote tools and local support to detect, respond to, and recover from cyber threats.
• CMMC Readiness Assessment Assessment service helping DoD contractors identify gaps, protect FCI and CUI, and build clear compliance paths for Cybersecurity Maturity Model Certification.
• AI Readiness Assessment Assessment service evaluating organizational preparedness for AI adoption including governance frameworks, security controls, and implementation strategy.
• Microsoft 365 Copilot Readiness Assessment Structured roadmap and evaluation for Microsoft 365 Copilot deployment including security measures, data governance, and user training.
• Managed Firewall Services Managed firewall services enhancing security, reliability, and cost-effectiveness while reducing operational burdens for network protection.
• Managed Detection and Response (MDR) Holistic MDR service for all endpoints combining human expertise with technology to monitor, detect, and respond to security threats.
• Switch Management Solutions Network switch management ensuring 24/7 monitoring, security, and lifecycle management to optimize IT infrastructure.

Quantifiable outcome

• Reduced IT issues and improved operational stability
• +2 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability4 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner providing expertise in Microsoft 365, Azure, Teams, and Microsoft security solutions. iCorps offers Microsoft 365 migrations, cloud deployments, Teams telephony, and Microsoft security implementations as core service offerings.
• Gradient CybercoreTechnology or IntegrationMXDR (Managed Extended Detection and Response) service powered by Gradient Cyber, combining advanced telemetry, machine learning, and real-time human expertise for 24/7 security monitoring across endpoints, networks, cloud platforms, and SaaS environments.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Dataprise: Dataprise is a US-based managed IT services and cybersecurity provider serving mid-market and enterprise clients with a comparable stack of managed support, cloud, and security offerings. Its business model and customer profile closely match iCorps' Encompass and MXDR programs.
• Ntiva: Ntiva is a managed IT services and cybersecurity firm focused on SMB and mid-market clients, offering managed support, cloud services, vCIO, and MDR. It competes head-to-head with iCorps for the same customer profile and Microsoft-centric delivery model.
• NetGain Technologies: NetGain is a managed IT and cloud services provider serving SMB and mid-market clients in healthcare, financial services, and professional services. Its managed services, cybersecurity, and compliance practice directly overlap with iCorps' Encompass and vCISO offerings.
• Impact Networking: Impact Networking provides managed IT, cybersecurity, cloud, and print services to mid-market organizations across multiple US regions. Comparable scale, customer segment, and managed services + cybersecurity portfolio make it a relevant direct peer.
• ITsavvy: ITsavvy is a US managed IT, cloud, and cybersecurity provider with a similar SMB/mid-market focus and a comparable product portfolio spanning managed services, security, cloud, and consulting — directly comparable to iCorps' full-stack delivery.
• CompassMSP: CompassMSP delivers managed IT services, cybersecurity, and cloud solutions to SMBs across multiple US markets, with a similar Microsoft-aligned delivery model. Comparable size and customer focus make it a relevant direct peer for iCorps.

Broad incumbents

• OneNeck IT Solutions: OneNeck IT Solutions, a TDS subsidiary, is a larger managed IT, cloud, and data center services provider serving mid-market and enterprise clients. It overlaps with iCorps' managed support and cloud offerings but at greater scale and broader geographic footprint.
• TPx Communications: TPx is a national managed services provider offering managed IT, UCaaS, security, and network services to SMB and mid-market clients. Its broader portfolio and national footprint position it as a larger incumbent overlapping with iCorps' managed IT and security stack.

Others

• Kaseya: Kaseya is the dominant MSP software platform (RMM, PSA, security) that iCorps and most direct MSP peers run on. It is an enabling/ecosystem peer rather than a competitor, as iCorps' service delivery depends on the Kaseya/Datto toolchain.
• Pax8: Pax8 is a cloud distribution platform that aggregates Microsoft, security, and SaaS solutions for MSPs. It is an ecosystem enabler for iCorps rather than a competitor, given iCorps' reliance on Microsoft and third-party security products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/icorps_tech
• YouTubeyoutube.com/channel/UCe8G9his_CVcYd4woxdQslA
• Facebookfacebook.com/iCorpsTechnologies
• LinkedInlinkedin.com/company/icorps-technologies

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iCorps Technologies