What Emergensys does

Emergensys Solutions Inc., founded in 1994 (originally as Mobilair) and headquartered in Quebec City, Canada, develops and deploys fully integrated computer-aided dispatch (CAD) and records management system (RMS) software for public safety agencies. The company's product suite comprises approximately 40 modules and roughly 4 million lines of code, covering five primary use cases: 911/112 emergency call centers, police forces (E-Police CAD/RMS), fire departments (E-Fire CAD/RMS), emergency medical services (E-MS CAD/RMS), and transportation/institutional safety management. Notable technological components include Computer Telephony Integration (CTI) for E-911 call handling, Mobile CAD for field units, GIS mapping compatibility with ESRI and MapInfo, and ProQA-integrated medical dispatch protocols. Deployment signals mission-critical design intent, including a three-click vehicle dispatch workflow, real-time GPS-based resource tracking, and advanced algorithmic ambulance recommendation that calibrates against 56 pre-defined EMS resource activities.

Emergensys is 100% owned by its managers and employees, with over 60 staff distributed across Canada, the United States, Brazil, and Malaysia. The company sells primarily through direct enterprise field sales to government agencies, supported by a regional subsidiary (Emergensys Asia Sdn Bhd in Cyberjaya, Malaysia) and strategic partnerships with Fujitsu, Telekom Malaysia, and Mutiara for large international deployments. Revenue is generated through software licensing, ongoing maintenance and subscriptions, and professional services — including migration (using IBM best practice methodology), 24/7/365 operational support, documentation, and training delivered via the Systems Approach to Training (SAT) framework. The company has executed three named mega-deployments: Malaysia's national 999 system (27 million people, 3 primary + 240 secondary dispatch centers), Brazil's State of Minas Gerais SIDS (20 million people across 853 municipalities), and Montreal's Urgences-Santé (2.3 million people, 355,000 annual calls), alongside a long tail of 600+ city deployments globally. In a 2009 Brazilian government study, Emergensys ranked #1 among 105 CAD/RMS manufacturers evaluated. No external funding rounds, acquisitions, or other corporate finance transactions are disclosed.

Name

Emergensys

Legal name

Emergensys Solutions Inc.

Website

https://emergensys.net

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Emergensys Solutions Inc. develops and deploys fully integrated CAD and RMS software suites for government public safety agencies across police, fire, EMS, and 911/112 call centers, with deployments spanning Canada, the United States, Brazil, and Malaysia.

Ownership category

akta.pro rank

Headquarters

HQ city

Quebec

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses and Subscriptions: Emergensys develops and markets fully integrated public safety dispatch and management software. Revenue is generated through software licensing, implementation, and ongoing support/maintenance services for their CAD and RMS solutions.
2. Professional Services: Implementation services including migration, operational support, documentation, and training. These services support the core software deployment and include 24/7/365 technical support.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels1 record

Core offering

Emergensys develops, licenses, and supports an integrated public safety software suite built around Computer-Aided Dispatch (CAD) and Record Management Systems (RMS) for police, fire, and emergency medical services, along with 911/112 call-center dispatching. The company sells software licenses and subscriptions, complemented by implementation, migration, training, and 24/7/365 operational support services, to government public safety agencies across Canada, the United States, Brazil, and Malaysia.

Product overview

Emergensys offers a comprehensive, fully integrated public safety software suite developed in collaboration with emergency responders since 1994. The portfolio consists of sector-specific CAD (Computer-Aided Dispatch) and RMS (Record Management System) products for Police (E-Police CAD/RMS), Fire (E-Fire CAD/RMS), EMS/Ambulance (E-MS CAD/RMS), and 911 call centers, supported by shared core modules including CTI (Computer Telephony Integration), Mobile CAD, Mapping/GIS, Scheduling Management, and Equipment Management. The approximately 40-module ecosystem operates as a unified platform with a single point of entry, enabling multi-agency and multi-jurisdiction data sharing with 100% data integrity. The company also provides professional services including migration, operational support, documentation, and training.

Differentiator

Problem solved

Functional benefit

Products and services

• E-911 Call Taking and Dispatch Software suite supporting call taking and dispatch operations for 911/112 emergency call centers, featuring telephone interface, call taking module, dispatch module, and mapping application for geolocation and effective dispatch. Targets emergency call centers handling police, fire, and EMS requests.
• E-Police CAD Computer-Aided Dispatch system for police services enabling efficient force deployment with a clear operational picture before, during, and after operations. Includes three-click vehicle dispatch and resource recommendation capabilities. Targets police forces and law enforcement agencies.
• E-Police RMS Record Management System for police organizations that stores and manages operational information including staff competencies, operational statistics, and territorial risk data. Targets police forces requiring integrated records management.
• E-Fire CAD Computer-Aided Dispatch system for fire services integrating operational procedures and risk information to optimize resource deployment and save critical response seconds. Targets fire departments and emergency response services.
• E-Fire RMS Record Management System for fire services that generates incident statistics, records risk data, and stores information about personnel and equipment. Targets fire departments needing incident documentation and analytics.
• E-MS CAD Computer-Aided Dispatch system for emergency medical services that manages emergency priorities and resource availability, including ambulance recommendation algorithms considering 56 predefined EMS resource activities, vehicle availability, ETA, workload, and collective agreement compliance. Targets EMS and ambulance services.
• E-MS RMS Record Management System for EMS providing access to information needed for analyzing and optimizing ambulance service operations and meeting statistical requirements. Targets EMS and ambulance service providers.
• Migration Services Migration services using IBM best practice methodology covering Plan, Migrate, and Validate phases for data uploads and software updates with phased implementation. Supports agencies transitioning to Emergensys software.
• Operational Support Services 24/7/365 technical support including infrastructure monitoring, telephone and alert-based access, remote VPN support, on-site assistance, and periodic process reviews for continuous improvement. Targets deployed government agencies.
• Documentation Services Comprehensive documentation for all products including electronic reference guides (PDF), hard copies, and online help, available in multiple languages and compliant with HP Writing Style, IBM documentation quality, and IEEE Computer Society standards.
• Training Services Training using Systems Approach to Training (SAT) methodology meeting industry standards, covering initial, Train-the-Trainer, and refresher training needs with performance-based instruction for public safety agency staff.

Quantifiable outcome

• Three clicks to dispatch a vehicle
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability1 record

Feature8 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• FujitsucoreStrategic or Co-development PartnerGlobal partner responsible for project management in Malaysia national emergency system deployment. Fujitsu managed the nationwide implementation while Emergensys supplied software applications, training, maintenance, and support.
• Telekom MalaysiacoreTechnology or IntegrationTelecommunications partner for Malaysia 999 Emergency Response System, providing infrastructure and connectivity for the national emergency dispatch system.
• MutiaracoreTechnology or IntegrationPartner in Malaysia emergency response system deployment, contributing to the national 999 system implementation alongside Fujitsu and Telekom Malaysia.
• ADPQ (Association des directeurs de police du Québec)minorStrategic or Co-development PartnerStrategic partner representing Quebec police directors, fostering collaboration between Quebec public safety stakeholders and Emergensys product development.
• ACSIQ (Association des chiefs police了一样)minorStrategic or Co-development PartnerStrategic partner organization for police chiefs in Quebec.
• CACP (Canadian Association of Chiefs of Police)minorStrategic or Co-development PartnerNational strategic partner connecting Emergensys with Canadian police leadership.
• Blueline ExpominorGTM or Marketing PartnerMarketing partner for public safety industry events and conferences.

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Motorola Solutions (CommandCentral / Spillman): Motorola Solutions is the dominant global incumbent in public safety CAD/RMS through its CommandCentral suite (and Spillman Technologies for smaller agencies). It is the most direct large-scale competitor to Emergensys' CAD/RMS platform, serving the same police/fire/EMS buyers with overlapping product breadth.
• Hexagon (HxGN OnCall / Intergraph): Hexagon's HxGN OnCall and Intergraph public safety products deliver integrated CAD, RMS, and mobile solutions to police, fire, and EMS agencies worldwide. It competes with Emergensys in the same multi-jurisdiction, enterprise CAD/RMS segment and shares several common customers among large metropolitan agencies.
• Tyler Technologies (New World Public Safety): Tyler Technologies' New World Public Safety suite is one of the leading integrated CAD/RMS offerings for mid-to-large US public safety agencies. It overlaps with Emergensys on integrated dispatch and records functionality for police, fire, and EMS, with deep North American installed base.
• Northrop Grumman (Public Safety / AlphaMosaic): Northrop Grumman's public safety portfolio (formerly Cryptek, now AlphaMosaic) supplies mission-critical CAD, records, and emergency communications solutions to large US and allied agencies. It competes with Emergensys for integrated public safety deployments, especially where national-security-grade integration is a requirement.
• Verizon (Public Sector CAD / Response Software): Verizon's public sector group provides CAD/incident management and 911-related software alongside its network and connectivity offerings. It overlaps with Emergensys' Computer Telephony Integration and 911 call-taking functionality, particularly for agencies that want telecom and CAD bundled.

Direct peers

• CentralSquare Technologies (Public Safety Suite): CentralSquare (formed from the merger of Superion, TriTech, Aptevo, and Zuercher) provides integrated CAD and RMS software to police, fire, and EMS agencies of all sizes. It is a like-for-like competitor to Emergensys in the North American mid-market public safety software segment.
• Zuercher Technologies (now part of CentralSquare): Zuercher's ZCAD and RMS products serve public safety agencies with integrated dispatch and records. Now operating under CentralSquare, it competes head-to-head with Emergensys in the small-to-mid public safety software market, particularly for police, fire, and EMS.
• Caliber Public Safety: Caliber Public Safety provides integrated CAD and RMS solutions for law enforcement and emergency communications centers. It is a direct mid-market competitor with overlapping functionality to Emergensys' E-Police and E-911 modules in the public safety software space.

Emerging players

• Mark43: Mark43 is a cloud-native CAD/RMS platform serving major US metropolitan police agencies. While Emergensys leads with on-premise integrated deployments, Mark43 represents the architectural shift to SaaS and competes for the same agency-level RFPs, particularly in North America.
• Carbyne: Carbyne provides cloud-based emergency call-taking and dispatch intelligence (video, location, AI transcription) to 911/PSAPs. While narrower than Emergensys' full CAD/RMS suite, it represents the cloud-native, AI-augmented direction the broader public safety market is moving, and intersects with Emergensys' 911 product line on procurement RFPs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInca.linkedin.com/company/emergensys-solutions-inc-

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emergensys