Big Outsource
Big Outsource is a Philippines-based BPO company founded in 2014 with 500+ employees delivering dedicated offshore staffing, back-office, customer support, and healthcare RCM services to SMBs across the US, UK, Australia, and New Zealand.
- Company typePrivate
- Founded2014
- HeadquartersSan Pablo, Philippines
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Big Outsource does
Big Outsource is a Philippines-based business process outsourcing company founded in 2014 that provides dedicated offshore staffing and managed services to clients primarily in the United States, with additional presence in the United Kingdom, Australia, and New Zealand. Headquartered in San Pablo City, Laguna with a secondary office in Candelaria, Quezon Province, the company has grown from a founding team to over 500 employees delivering customer support, back-office administration, technical support, chat support, virtual assistance, data entry, bookkeeping, graphic design, software development, sales support, and answering services. Its specialized industry offerings span healthcare (Healthcare BPO, Revenue Cycle Management, medical billing, healthcare virtual assistant, healthcare document management) and legal process outsourcing, served from a multi-vertical portfolio targeting SMBs with 10-200 employees and regulated buyers needing HIPAA-compliant or ISO/IEC 27001-certified providers.
The company does not operate a proprietary technology platform; instead it deploys specialists inside client environments, working with stacks that include Salesforce, HubSpot, NetSuite, Zoho, Odoo, QuickBooks, Xero, Google Workspace, Microsoft 365, monday, ClickUp, Asana, Notion, Slack, Teams, Shopify, Amazon, BigCommerce, and Magento. Security and compliance posture is built around externally audited ISO/IEC 27001:2022, HIPAA-aligned PHI handling with BAAs, PCI-DSS alignment, VPN and SFTP access, and a registered Data Protection Officer under the Philippine Data Privacy Act of 2012.
The revenue model is a managed-services subscription at its core, with dedicated monthly pricing tiers ranging from $800-$1,500 for virtual assistance, $900-$1,800 for customer support, $1,200-$2,500 for bookkeeping, and $2,000-$6,000 for software developers. A Shared-Agent Solution introduces usage-based per-minute billing, a Project-Based Outsourcing line enables one-time fixed-fee or hourly project work, and a Client Referral Program layers affiliate-style commissions of 10% (year one) and 5% (year two) on referred client revenue. Distribution is direct-sales-led with consultation-based selling, supported by content marketing, earned media in Forbes, Business Insider, and Entrepreneur, an active social presence, and a community-driven referral channel.
Big Outsource firmographics
Firmographics- Name
- Big Outsource
- Legal name
- Big Outsource
- Website
- https://bigoutsource.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Big Outsource is a Philippines-based BPO company founded in 2014 with 500+ employees delivering dedicated offshore staffing, back-office, customer support, and healthcare RCM services to SMBs across the US, UK, Australia, and New Zealand.
- Ownership category
- akta.pro rank
Big Outsource industry classification
Industry- Product category
- Business Process Outsourcing (BPO) Services
- NAICS
- Office Administrative Services (561110), Office Administrative Services (56111), Office Administrative Services (5611)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)
- akta.pro secondary industries
- Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD), Spend Analytics & Reporting Support (BPAAAJAJ)
Keywords
Where Big Outsource is headquartered
LocationHeadquarters
- HQ city
- San Pablo
- HQ country
- Philippines
- HQ region
- Asia
Offices2 records
Markets served
Big Outsource business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Managed Dedicated Staffing: Core revenue stream from providing dedicated offshore staffing solutions where Philippine-based specialists work exclusively for client accounts. Services include virtual assistance, customer support, back-office administration, technical support, bookkeeping, software development, and healthcare BPO services. Clients are billed monthly based on specialist skills, expertise level, and engagement model (dedicated, shared, or project-based).
- Project-Based Outsourcing: One-time or milestone-based outsourcing engagements for specific projects such as software development, graphic design, web development, and data processing. Billed at set fees for specialized services or hourly rates depending on project scope.
- Shared-Agent Solution: Cost-efficient customer support model where clients pay only for actual agent engagement minutes. Designed for smaller tasks or campaigns requiring scalability without full dedicated staffing commitment.
- Client Referral Program Commissions: Referral incentives where partners earn commissions based on referred client billing. Year 1 earns up to 10% of monthly billing (or 7.5% if billed below $10/hour), Year 2 earns 5% of monthly billing. Cap of $200/month per full-time agent.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Virtual Assistant and Admin Support: $800 to $1,500 per month |
| Subscription | Monthly | Customer Support Agent: $900 to $1,800 per month |
| Subscription | Monthly | Bookkeeper or Accounting Specialist: $1,200 to $2,500 per month |
| Subscription | Monthly | Software Developer (Mid-Level): $2,000 to $4,000 per month |
| Subscription | Monthly | Senior Developer or Specialist: $3,500 to $6,000 per month |
| One time/ perpetual license | Pay-as-you-go | Specialized Services (Web Design, Graphic Work): Set Fee or Hourly |
| Subscription | Monthly | Client Referral Program: 10% Year 1, 5% Year 2 |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Big Outsource product offering
Product offeringCore offering
Big Outsource is a Philippines-based business process outsourcing (BPO) company founded in 2014 that provides dedicated offshore staffing and managed services to businesses primarily in the US, UK, Australia, and New Zealand. The company places full-time Philippine-based specialists, virtual assistants, customer support agents, technical support staff, software developers, bookkeepers, and healthcare BPO professionals as extensions of client teams. Services are delivered across three engagement models: Dedicated Staffing, Shared-Agent Solution, and Project-Based Outsourcing, with specialists working inside clients' existing technology stacks under ISO 27001 and HIPAA-compliant security frameworks.
Product overview
Big Outsource is a Philippines-based business process outsourcing (BPO) company founded in 2014, serving US, UK, Australian, and New Zealand clients with over 500 employees. The company operates as a multi-service outsourcing provider organized around three core delivery models: Dedicated Staffing (full-time exclusive offshore specialists per client), Shared-Agent Solution (cost-optimized shared staffing billed per minute), and Project-Based Outsourcing (milestone-driven task delivery). Its core service portfolio spans customer-facing functions (Customer Service, Chat Support, Technical Support, Answering Services, Sales Representatives), back-office and administrative functions (Back Office/Administration Support, Virtual Assistance, Data Entry, Bookkeeping, Graphic Design, Professional Services, Software Development), and specialized healthcare services (Healthcare BPO, RCM Services, Medical Billing Outsourcing, Healthcare Virtual Assistant, Healthcare Document Management, Healthcare Call Center). The company also offers a Client Referral Program. Services are delivered by Philippine-based offshore teams working inside clients' existing tools and systems, with a focus on long-term client retention and specialist continuity.
Differentiator
Problem solved
Functional benefit
Products and services
- Virtual Assistance
Quantifiable outcome
- 40% faster response times across customer-facing functions
- +8 more outcomes
Companies that use Big Outsource
Customer profileNamed customers7 records
Segments9 records
Ideal customer profiles6 records
Big Outsource technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration19 records
Big Outsource partnerships and signals
Strategic signalScale indicators15 records
Recent moves8 records
Expansion highlights5 records
Big Outsource competitors and assessment
Company assessmentDirect peers
- Boldly: Boldly offers subscription-based dedicated remote staffing (executive assistants, marketing, sales support) targeting US SMEs and entrepreneurs. It is comparable to Big Outsource's Virtual Assistance and Dedicated Staffing lines for the same SME buyer profile.
- Wing Assistant: Wing Assistant provides dedicated offshore virtual assistants and sales support staff to US small businesses and startups. It is a direct peer to Big Outsource's Virtual Assistance, Sales Representative, and dedicated-staffing offerings for the SME segment.
- Arise (a Concentrix company): Arise runs a virtual-first BPO platform connecting independent at-home customer service agents with enterprise clients. It is a comparable peer to Big Outsource's Shared-Agent Solution and dedicated staffing models, with overlapping customer service and back-office use cases.
- TaskUs: TaskUs is a publicly-traded, Philippines-heavy BPO providing digital customer experience, content moderation, and back-office support to US clients. It is one of the closest direct competitors to Big Outsource given its similar delivery model, vertical mix (including healthcare RCM), and reliance on Philippine staffing.
- Magellan Solutions Outsourcing: Magellan Solutions is a Philippines-based BPO offering customer support, telesales, virtual assistance, and back-office services to US, UK, and Australian clients. It is a direct peer to Big Outsource given overlapping geography, service portfolio, and target SMB customer base.
- SupportNinja: SupportNinja is a mid-size offshore staffing provider offering dedicated customer support, content moderation, and back-office teams from the Philippines and other emerging markets. It is a direct competitor to Big Outsource's dedicated staffing and shared-agent solutions serving US SMB and mid-market clients.
Broad incumbents
- Teleperformance: Teleperformance is one of the world's largest BPOs with extensive Philippines operations covering customer care, back office, and digital services. It competes with Big Outsource for the same mid-market and enterprise customer support and back-office contracts, particularly with US-based clients.
- Concentrix: Concentrix is a global BPO and customer experience incumbent offering customer service, trust & safety, and back-office services at massive scale. It is comparable to Big Outsource across nearly all of its service lines but operates as a much larger, diversified incumbent rather than a focused mid-size offshore staffing provider.
Regional players
- Outsource Accelerator: Outsource Accelerator is a Philippines-focused outsourcing advisory and managed provider connecting Western SMEs with Filipino staff. It is comparable to Big Outsource's Philippines-based dedicated staffing model, though its primary emphasis is on advisor-led matchmaking rather than direct delivery.
Others
- Fiverr (Enterprise / Business): Fiverr's enterprise and managed-services offerings compete for the same SME buyer seeking on-demand virtual assistants, back-office, and project-based talent. While Fiverr is a broader freelance marketplace rather than a dedicated staffing firm, it represents the platform-based alternative to Big Outsource's staffing model.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Big Outsource social profiles
Digital presenceBig Outsource compliance and trust
Trust signalCompliance4 records
Big Outsource financial estimates
Financial estimateRevenue estimate
Valuation estimate
Big Outsource leadership team
Management profileNumber of profiles
Profiles3 records
Big Outsource funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Big Outsource M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Big Outsource
What does Big Outsource do?
Big Outsource is a Philippines-based business process outsourcing (BPO) company founded in 2014 that provides dedicated offshore staffing and managed services to businesses primarily in the US, UK, Australia, and New Zealand. The company places full-time Philippine-based specialists, virtual assistants, customer support agents, technical support staff, software developers, bookkeepers, and healthcare BPO professionals as extensions of client teams. Services are delivered across three engagement models: Dedicated Staffing, Shared-Agent Solution, and Project-Based Outsourcing, with specialists working inside clients' existing technology stacks under ISO 27001 and HIPAA-compliant security frameworks.
Is Big Outsource a public or private company?
Big Outsource is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Big Outsource founded?
Big Outsource was founded in 2014. It employs 501 to 1,000 people.
Where is Big Outsource based?
Big Outsource is headquartered in San Pablo, Philippines, in the Asia region.
How does Big Outsource make money?
Four revenue lines are on record. Managed Dedicated Staffing is the primary driver. The others are project-Based Outsourcing, shared-Agent Solution and client Referral Program Commissions.
Who are Big Outsource's main competitors?
Direct peers on record are Boldly, Wing Assistant, Arise (a Concentrix company), TaskUs, Magellan Solutions Outsourcing and SupportNinja. Broad incumbents are Teleperformance and Concentrix. Outsource Accelerator is listed as a regional player. Fiverr (Enterprise / Business) is listed as an others.
Does Big Outsource have an API?
No public API is recorded for Big Outsource.
What industry is Big Outsource in?
Big Outsource's product category is Business Process Outsourcing (BPO) Services. Its primary akta.pro industry code is BPAEAMAJ, Business Process-Aligned IT Outsourcing (ITO + BPO Integrated), with a secondary code of BPAAAGAD, Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support). Its NAICS code is 561110 and its SIC code is 8744.