What Twin Lakes Community does

Twin Lakes Community is a non-profit continuing care retirement community (CCRC), also known as a Life Plan Community, operating on a 215-acre campus in Burlington, North Carolina. Founded in March 1983 through a $3.5 million bequest from Wade G. and Agnes Coble to Macedonia Evangelical Lutheran Church and governed by Lutheran Retirement Ministries of Alamance County, the community serves more than 750 residents across a full continuum of care: independent living in 510+ Garden Homes, Villas, and Apartments; assisted living at Deacon Pointe (36 private apartments); skilled nursing and rehabilitation at Coble Creek (104 private rooms, Medicare and Medicaid approved); memory care at Moneta Springs; certified home care through TLC Home Care Agency; and adult day services via The Harbor program. The campus integrates operational technology including electronic health records, on-site physician clinic, 24/7 security with emergency response systems, a HydroWorx aquatic therapy pool, and a smart home showcase villa (Synergy Home) demonstrating aging-in-place technologies.

The business model combines one-time entrance fees (varying by residence size and type, with standard 30-month declining refund or 50% refundable contract options), recurring monthly service fees covering utilities, maintenance, security, wellness programming, and nurse's clinic access, fee-for-service charges for higher levels of care, and ongoing charitable contributions funding resident assistance, facility improvements, and a scholarship program. Pricing is quote-based, gated by a $500 application fee and a priority waiting list. Go-to-market is sales-led through a dedicated on-campus Sales and Marketing team, supplemented by digital channels (website, Facebook, Instagram, YouTube, Yelp), downloadable brochures, community events and tours, and an Elon University partnership that supports lifelong learning programming. The community holds CARF accreditation (since 1997), a five-star CMS rating (top 10% of skilled nursing facilities), a Fitch financial rating (held by ~5% of not-for-profit CCRCs), and consecutive Newsweek Top 20 CCRC recognition for 2025 and 2026.

Name

Twin Lakes Community

Legal name

Twin Lakes Community

Website

https://twinlakescomm.org

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

Twin Lakes Community is a non-profit continuing care retirement community on a 215-acre Burlington, NC campus serving 750+ residents across independent living, assisted living, skilled nursing, memory care, home care, and adult day services, founded in 1983 and governed by Lutheran Retirement Ministries of Alamance County.

Ownership category

akta.pro rank

Headquarters

HQ city

Burlington

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Entrance Fee Revenue: One-time entrance or admission fee paid based on the size and type of home selected. The fee varies by residence choice (apartment, villa, or garden home). Two contract options available: standard contract with pro-rated refund over 30 months, or 50% refund paid after ceasing residency.
2. Monthly Service Fees: Recurring monthly fees covering utilities (electricity, garbage, recycling), basic cable, WiFi, inside and outside maintenance, landscaping, full-time security, wellness program classes, nurse's clinic, and 24-hour medical response. No mandatory meal plan required.
3. Higher Level Care Fees: Additional fees for residents transitioning to assisted living, skilled nursing, memory care, or home care services. Fee-for-service model allows residents to pay only for services needed as needs change.
4. Charitable Contributions and Donations: Non-profit organization dependent on charitable donations to enhance offerings, improve programs and support residents in need. Various funds available including Resident Assistance Fund, Employee Assistance Fund, and facility-specific funds.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

Twin Lakes Community is a non-profit Continuing Care Retirement Community (CCRC) on a 215-acre campus in Burlington, NC, offering a full continuum of senior living services. Residents purchase a residence (Garden Home, Villa, or Apartment) and pay an entrance fee plus monthly service fees, with access to higher levels of care including assisted living, skilled nursing, memory care, home care, and adult day care as needs evolve.

Product overview

Twin Lakes Community is a Life Plan/Continuing Care Retirement Community (CCRC) offering a full continuum of senior living services on a 215-acre campus in Burlington, NC. The community provides independent living through multiple residence types (Garden Homes, Villas, and Apartments), with access to higher levels of care including Deacon Pointe Assisted Living (36 apartments), Coble Creek Healthcare and Rehabilitation (104 private skilled nursing rooms), and Moneta Springs Memory Care. Additional services include the TLC Home Care Agency, The Harbor Adult Day Care program, Thrive wellness program, Life-Wise advocacy program, Synergy Home technology showcase, three dining venues, and 24/7 security. The community serves over 650 independent living residents and is one of the largest CCRCs in North Carolina.

Differentiator

Problem solved

Functional benefit

Brands

• Life-Wise™: Twin Lakes trademarked senior advocacy program designed to assist and inform individuals considering a move to a CCRC and their families of their options, and to provide ongoing education to residents.
• Thrive Wellness Program

Products and services

• Independent Living Residences (Garden Homes, Villas, and Apartments) Maintenance-free independent living residences for active seniors including free-standing 3-bedroom Garden Homes, 2-bedroom Villas, and 1-2 bedroom apartments ranging from 600-2400+ sq ft. Includes amenities, utilities, security, and access to the full campus and continuum of care.
• Deacon Pointe Assisted Living Assisted living facility offering 36 private apartments with three daily meals, weekly housekeeping, linen service, and licensed staff supervision for residents needing supportive assistance with daily activities.
• Coble Creek Healthcare and Rehabilitation Skilled nursing facility with 104 private rooms offering Medicare and Medicaid-approved care including physical, occupational, speech, and aquatic therapy services for short-term rehabilitation and permanent residence.
• Moneta Springs Memory Care Specialized dementia and Alzheimer's care residence featuring innovative programs including pet, plant, and music therapy, with state-of-the-art design including Town Center atrium, chapel, cinema, and soda shop.
• TLC Home Care Agency Licensed home care agency providing certified nursing assistants for in-home personal care, medication reminders, companionship, meal preparation, transportation, and light housekeeping for residents and the broader community.
• The Harbor Adult Day Program State-certified adult day care program serving up to 12 participants living with dementia, providing a safe environment with stimulating activities and respite for family caregivers.
• Thrive Wellness Program All-inclusive wellness program offering 140+ monthly classes covering strength, flexibility, balance, and endurance, including aquatic therapy, Tai Chi, yoga, dance, and special community events, available to all residents on campus.
• Life-Wise™ Senior Advocacy Program Trademarked senior advocacy and educational program designed to inform individuals considering a CCRC move and their families about retirement living options, and to provide ongoing educational programming to current residents through the Life-Wise Educational Series and Learning Community.
• Dining Services (The Hearth Café, The Blue Heron Pub, The Terrace Restaurant) Three on-campus dining venues offering flexible meal options without a mandatory meal plan: The Hearth Café (lakefront full-service), The Blue Heron Pub (casual pub), and The Terrace Restaurant (cafeteria-style) with reasonable pricing and a no-tipping policy.

Quantifiable outcome

• Consistently maintains one of the highest occupancy rates in the CCRC industry
• +4 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered minor and core.

• Caring CommunitiesminorOthers · 4 January 2024Twin Lakes Community joined Caring Communities as a member organization in January 2024. Caring Communities is a network supporting more than 750 residents through quality care, housing, and services.
• CARF (Commission on Accreditation of Rehabilitation Facilities)coreOthers · 1 January 1997Twin Lakes has been fully accredited by CARF since 1997. CARF is the only accrediting body for CCRCs and aging services in the nation. This accreditation validates quality of care and operations.
• Piedmont Senior CarecoreStrategic or Co-development PartnerPartnership provides on-site physician staffing at Twin Lakes' nursing clinic five days a week. Dr. Victoria Beamer serves as Medical Director providing care for residents in higher levels of care while also offering primary care services for independent living residents on campus.
• Elon UniversitycoreStrategic or Co-development PartnerStrong affiliation with nationally acclaimed Elon University located two miles from campus. Residents participate in Life@Elon lifelong learning program, attend performances, lectures, and cultural events. Many residents are season ticket holders to the Guilford College Bryan Series featuring heads of state, Nobel laureates, and award winners.
• Alamance Regional Medical Center / Cone HealthcoreStrategic or Co-development PartnerResidents have access to Alamance Regional Medical Center, part of the Cone Health system in nearby Greensboro, for specialized medical services and emergency care beyond what is available on campus.
• Duke HealthminorStrategic or Co-development PartnerResidents have access to Duke University Medical Center and its growing network of specialty clinics and outpatient centers throughout the region.
• UNC HealthminorStrategic or Co-development PartnerResidents have access to UNC Memorial Medical Center and UNC Health's network of specialty clinics and outpatient centers throughout the region.
• Wake Forest Baptist Medical CenterminorStrategic or Co-development PartnerResidents have access to Wake Forest Baptist Medical Center and its affiliated healthcare facilities in the region.
• Leading Age North CarolinaminorOthersTwin Lakes is a member of Leading Age North Carolina, the state association of not-for-profit providers dedicated to quality care, housing, and services for the elderly.
• Leading Age (National)minorOthersTwin Lakes is a member of Leading Age, the national association of not-for-profit organizations providing aging services.

Scale indicators14 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Atria Senior Living: Large national operator of senior living communities with independent living, assisted living, and memory care. Comparable in target demographic and service lines, though for-profit and without Twin Lakes' full skilled nursing/CCRC structure.
• Sunrise Senior Living: National senior living provider with assisted living and memory care as core offerings. Comparable in serving affluent seniors seeking community-based care, though lacks the CCRC entrance-fee structure and skilled nursing focus of Twin Lakes.
• Brookdale Senior Living: Largest U.S. senior living operator with a broad portfolio spanning independent living, assisted living, memory care, and skilled nursing. While for-profit and far larger, it competes for the same resident demographic and overlaps on assisted living and memory care services.
• Five Star Senior Living: National senior living operator offering independent living, assisted living, and skilled nursing across the U.S. Comparable in service lines and target demographic, though for-profit and not a pure CCRC operator.

Direct peers

• Glenaire: Non-profit CCRC in Cary, NC, offering a full continuum of care on a single campus. Comparable to Twin Lakes in non-profit structure, CCRC model, and North Carolina market footprint.
• Carolina Meadows: Non-profit CCRC located in Chapel Hill, NC, offering independent living, assisted living, skilled nursing, and memory care. One of the closest geographic and operational comparables to Twin Lakes within the North Carolina market.
• Acts Retirement-Life Communities: One of the largest non-profit CCRC operators in the U.S., offering a full continuum of care across multiple campuses. Directly comparable to Twin Lakes in operating model, non-profit structure, and continuum-of-care positioning, though at much greater scale and geographic breadth.
• Methodist Retirement Communities: Faith-based non-profit CCRC operator offering independent living, assisted living, and skilled nursing. Comparable in non-profit structure, faith-affiliated origins, and full continuum-of-care model to Twin Lakes.
• Senior Lifestyle Corporation: Operates a mix of independent living, assisted living, and memory care communities, with some CCRC-style offerings. Comparable operating model and resident base to Twin Lakes, with similar continuum-of-care positioning.
• Life Care Services: Manages and develops CCRCs nationwide, including many non-profit communities. Highly comparable as a CCRC operator/administrator with similar continuum-of-care offerings and similar resident demographic to Twin Lakes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@TwinLakesCommunity/videos
• Facebookfacebook.com/profile.php?id=100063637150024
• Instagraminstagram.com/twinlakes.ccrc.burlington.elon?igsh=dnpiZWxzaGV3NWVi

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Twin Lakes Community