Computec
Computec is a Bogotá-based IT services company providing automated electronic documents with DIAN compliance, Twilio-powered omnichannel communications, and AI-driven conversational solutions to enterprise and mid-market clients in Colombia.
- Company typePrivate
- Founded1969
- HeadquartersBogotá, Colombia
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Computec does
Computec Outsourcing S.A.S. is a Colombian IT services and business automation company headquartered in Bogotá, founded in 1968. The company provides digital infrastructure for enterprise and mid-market clients in Colombia, organized around three integrated solution pillars: Documentos Inteligentes (intelligent electronic documents with DIAN regulatory compliance for invoicing, payroll, and transactional communications), Comunicaciones Conectadas (omnichannel communications platform powered by Twilio's CPaaS, CCaaS via Flex, and Segment CDP for WhatsApp, SMS, email, voice, video, and contact center workloads), and Crecimiento Conversacional (AI-driven conversational growth solutions using predictive models and decision flows). The company holds ISO 27001 and ISO 9001 certifications and operates exclusively in Colombia.
Computec generates revenue through three streams: subscription and recurring fees for document processing and compliance services, usage-based billing for Twilio-powered communication APIs and contact center deployments, and managed services for AI conversational pilots structured around outcome-based milestones. Pricing is not publicly disclosed; the company runs a direct, consultative sales motion with free expert advisory sessions ('Habla con un experto') as the primary demand-generation and qualification channel.
A material consideration is that Computec has been operating under Colombian empresarial reorganization (Ley 1116 de 2006) since March 31, 2021, with the reorganization agreement confirmed on January 30, 2024 and creditor committee sessions continuing as of May 2026. The company remains operating and continues to invest in its AI and Twilio-based solution lines under the oversight of the Superintendencia de Sociedades.
Computec firmographics
Firmographics- Name
- Computec
- Legal name
- Computec Outsourcing S.A.S.
- Website
- https://computec.com
- Company type
- Private
- Founded year
- 1969
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Computec is a Bogotá-based IT services company providing automated electronic documents with DIAN compliance, Twilio-powered omnichannel communications, and AI-driven conversational solutions to enterprise and mid-market clients in Colombia.
- Ownership category
- akta.pro rank
Computec industry classification
Industry- Product category
- Enterprise Digital Infrastructure & Document Automation
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- E-Signature & Digital Transaction Management (DTM) (HDAEAGAF)
Keywords
Where Computec is headquartered
LocationHeadquarters
- HQ city
- Bogotá
- HQ country
- Colombia
- HQ region
- Latin America
Offices1 record
Markets served
Computec business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Document Processing & Compliance Solutions: Revenue generated from intelligent document solutions including electronic invoicing, payroll processing, and regulatory compliance services. Billed on a per-transaction or recurring service model tied to document volume and compliance requirements.
- CPaaS/CCaaS Communication Services: Revenue from Twilio-powered communication APIs, contact center solutions (Flex), and customer data platform (Segment). Delivered as managed services with API-based consumption and platform licensing.
- AI Conversational Growth Services: Revenue from AI pilot programs, model training, and conversational automation projects. Typically structured as professional services with measurable outcome-based milestones.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing — tailored to client scale, volume, and solution mix |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Computec product offering
Product offeringCore offering
Computec provides an integrated digital infrastructure platform for Colombian enterprises combining automated electronic document generation with DIAN compliance (invoicing, payroll, regulatory communications), Twilio-powered omnichannel customer communications (WhatsApp, SMS, email, voice, video, contact center, CDP), and AI-driven conversational growth solutions that connect data, predictive models and decision flows. The three offerings form a connected ecosystem that automates critical processes, ensures regulatory compliance, and enables measurable business outcomes.
Product overview
Computec offers a unified ecosystem of three integrated solutions: Documentos Inteligentes (intelligent document processing with legal compliance), Comunicaciones Conectadas (omnichannel communications via Twilio), and Crecimiento Conversacional (AI-powered conversational growth). The solutions work together as a connected ecosystem—data flows from documents to channels to automation—enabling enterprises to automate critical processes, improve user experience, and ensure regulatory compliance in Colombia.
Differentiator
Problem solved
Functional benefit
Products and services
- Documentos Inteligentes (Intelligent Documents) Automated electronic and transactional document generation and management with 360° traceability, secure storage, and DIAN (Colombian tax authority) compliance. Covers invoicing, payroll, and regulatory communications for Colombian enterprises seeking to eliminate manual document processes.
- Comunicaciones Conectadas (Connected Communications) Omnichannel communication platform integrating WhatsApp, SMS, email, voice and video via Twilio's CPaaS APIs, Twilio Flex for contact center management (CCaaS), and Twilio Segment CDP for unified customer data and segmented audiences. Enables Colombian enterprises to automate and scale secure, regulated, and measurable multichannel communications.
- Crecimiento Conversacional (Conversational Growth with AI) AI-driven conversational growth solution that connects data, predictive models and decision flows to test, measure and scale applied-AI solutions for enterprises. Delivers pilots with real data, clear KPIs and expert support in weeks, with the ability to graduate successful pilots into production operations for sales optimization and process automation.
Quantifiable outcome
- Up to 80% reduction in rework through intelligent document flows
- +3 more outcomes
Companies that use Computec
Customer profileSegments1 record
Ideal customer profiles1 record
Computec technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability3 records
Feature3 records
Computec partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- TwiliocoreComputec is an official Twilio Partner in Colombia. The partnership provides the underlying CPaaS and CCaaS infrastructure for Computec's Connected Communications solutions, including Twilio Flex (Contact Center), Twilio Segment (CDP for customer data unification and audience segmentation), and Twilio's communication APIs (WhatsApp, SMS, email, voice, video). Computec integrates, deploys, and manages these Twilio capabilities for Colombian enterprise clients.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Computec competitors and assessment
Company assessmentBroad incumbents
- Bird (formerly MessageBird): Omnichannel CPaaS and marketing platform with strong WhatsApp Business and conversational AI capabilities. Comparable as a CPaaS incumbent whose direct enterprise offering overlaps with Computec's integrated communications and AI agent value proposition.
- Avaya: Legacy incumbent in enterprise communications and contact center solutions with LATAM presence. Comparable as a broader portfolio player offering overlapping CCaaS/communications capabilities into the same Colombian/LATAM enterprise buyer.
- Genesys: Global incumbent in cloud contact center (CCaaS) and customer experience orchestration. Comparable to Computec's Twilio Flex-based contact center offering in target use case (enterprise omnichannel CX) but operates at global scale with broader product portfolio.
- Cognizant: Global IT services and digital transformation incumbent with significant LATAM delivery and Colombia operations. Comparable as a broader enterprise IT services peer offering systems integration, automation, and AI — the same value chain Computec competes in at the mid-market.
- Twilio: Global CPaaS and CCaaS platform providing the underlying Flex, Segment, and messaging APIs that power Computec's Connected Communications solution. Comparable as the underlying infrastructure layer Computec integrates and resells in Colombia; also a partial competitor if Twilio deepens direct LATAM enterprise sales.
- Sinch: Global CPaaS provider competing head-to-head with Twilio on messaging APIs and conversational AI. Comparable to Computec's underlying communications infrastructure layer and increasingly relevant as an alternative partner stack.
Direct peers
- Aivo: Latin American (Argentine) AI conversational platform offering WhatsApp-centric automation and customer engagement tools for enterprise clients. Directly comparable to Computec's Crecimiento Conversacional pillar in target use case (AI agents for LATAM enterprises) and customer segment.
- 8x8: Cloud communications provider offering CCaaS, UCaaS, and CPaaS for mid-market and enterprise customers. Closely comparable to Computec's Connected Communications + AI bundle in customer profile and product mix.
- Talkdesk: Cloud-native contact center provider with strong enterprise and mid-market positioning in CX automation. Closely comparable to Computec's CCaaS and AI conversational growth offerings in target customer and product category.
Regional players
- Stefanini: Brazil-headquartered global IT services and digital transformation provider with deep LATAM presence. Comparable as a regional IT services peer delivering integration, automation, and AI enablement to enterprise clients across multiple LATAM countries.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Computec social profiles
Digital presenceComputec compliance and trust
Trust signalCompliance2 records
Computec financial estimates
Financial estimateRevenue estimate
Valuation estimate
Computec leadership team
Management profileNumber of profiles
Computec funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Computec M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Computec
What does Computec do?
Computec provides an integrated digital infrastructure platform for Colombian enterprises combining automated electronic document generation with DIAN compliance (invoicing, payroll, regulatory communications), Twilio-powered omnichannel customer communications (WhatsApp, SMS, email, voice, video, contact center, CDP), and AI-driven conversational growth solutions that connect data, predictive models and decision flows. The three offerings form a connected ecosystem that automates critical processes, ensures regulatory compliance, and enables measurable business outcomes.
Is Computec a public or private company?
Computec is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Computec founded?
Computec was founded in 1969. It employs 101 to 250 people.
Where is Computec based?
Computec is headquartered in Bogotá, Colombia, in the Latin America region.
How does Computec make money?
Three revenue lines are on record. Document Processing & Compliance Solutions are the primary driver. The others are CPaaS/CCaaS Communication Services and AI Conversational Growth Services.
Who are Computec's main competitors?
Broad incumbents on record are Bird (formerly MessageBird), Avaya, Genesys, Cognizant, Twilio and Sinch. Direct peers are Aivo, 8x8 and Talkdesk. Stefanini is listed as a regional player.
Does Computec have an API?
No public API is recorded for Computec.
What industry is Computec in?
Computec's product category is Enterprise Digital Infrastructure & Document Automation. Its primary akta.pro industry code is HDAEAGAF, E-Signature & Digital Transaction Management (DTM). Its NAICS code is 54151 and its SIC code is 7373.