What Aivo does

Aivo, founded in 2012 in Córdoba, Argentina, provides AI-powered customer engagement solutions to enterprise customers in regulated industries, primarily financial services and telecommunications. As of 2025 the Aivo product suite operates under the Engageware brand, offering a governed AI platform that combines conversational AI (AgentBot), digital campaign orchestration (Engage), AI copilots for live agents (Live), AI voice agents for regulated industries (Voice), a low-code workflow builder (Studio), self-service support (Help), enterprise appointment scheduling (including a native Scheduler for Salesforce and Lobby Management), and a compliance-ready knowledge management module.

The underlying technology architecture pairs agentic AI workflows with policy guardrails, audit trails, and human-in-the-loop governance, enabling the platform not just to answer questions but to execute transactions and schedule appointments inside regulated workflows. The company claims operational scale of approximately 300 million customer interactions per year across regulated organizations, with 1 billion+ AI interactions, 1.5 billion+ appointments scheduled, and 500 million+ questions answered historically, and reports 25% penetration of the top 50 banks in the Americas and adoption by 20 of the top 20 telecom providers.

The business model is enterprise SaaS subscription, priced on a quote basis with interactions, seats, or enterprise agreements as the typical commercial structure. Distribution is direct enterprise field sales targeting compliance-heavy buyers in BFSI and telecom, supported by pre-built integrations with Salesforce, Five9, Genesys, Microsoft 365, Zendesk, and Freshworks. Third-party validation includes a 2025 Silver Stevie Award for Sales & Service and 2025 Everest Group Major Contender recognition in Conversational AI & AI Agents.

Name

Aivo

Website

https://aivo.co

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

Aivo, operating under the Engageware brand, provides a governed AI customer engagement platform — including conversational AI, AI voice agents, live-agent copilots, scheduling, and knowledge management — sold via enterprise SaaS to banks and telecom carriers in the Americas.

Ownership category

akta.pro rank

Product category

Conversational AI Customer Engagement Platform

NAICS

Software Publishers (513210), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

akta.pro secondary industries

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

Keywords

• Conversational AI platform
• AI customer engagement
• Enterprise chatbot software
• Agentic AI automation
• AI voice agents

Headquarters

HQ city

Córdoba

HQ country

Argentina

HQ region

Latin America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Platform Subscription: Enterprise SaaS subscription model for AI-powered customer engagement platform, including AI agents, appointment scheduling, and knowledge management capabilities. Pricing based on interactions, seats, or enterprise agreements.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Aivo provides a governed, agentic AI-powered customer engagement platform for regulated enterprises. The Aivo Suite combines conversational AI chatbots (AgentBot), AI voice agents (Voice), live agent AI copilots (Live), digital campaign orchestration (Engage), low-code workflow building (Studio), self-service AI support (Help), enterprise appointment scheduling, and compliance-ready knowledge management. The platform is purpose-built for financial services and telecommunications with policy guardrails, audit trails, and human-in-the-loop governance.

Product overview

Aivo, operating under the Engageware brand, offers the Aivo Suite—a governed AI-powered customer engagement platform designed for regulated industries. The platform integrates conversational AI (AgentBot), digital campaign orchestration (Engage), live agent assistance (Live), voice AI agents (Voice), low-code workflow building (Studio), and self-service support (Help). Complementary modules include appointment scheduling solutions (Appointment Scheduling, Scheduler for Salesforce, Lobby Management) and enterprise knowledge management. The suite is purpose-built for financial services and telecom organizations requiring compliance-ready AI with policy guardrails, audit trails, and human-in-the-loop governance.

Differentiator

Problem solved

Functional benefit

Brands

• AgentBot: Conversational AI for Customer Engagement - an AI chatbot solution that automates customer conversations with workflow-driven agentic AI.
• Engage
• Live
• Voice
• Studio
• Help

Products and services

• Aivo Suite A governed AI platform encompassing customer engagement solutions across conversational AI, scheduling, and knowledge management for regulated financial services and telecom enterprises.
• AgentBot Conversational AI chatbot for customer engagement that automates text-based conversations with workflow-driven agentic AI, policy guardrails, and reported 98% resolution capability.
• Voice AI voice agents specifically designed for regulated industries enabling compliant automated phone interactions and voice-based customer service.
• Live AI copilots for live agent assistance providing real-time support to human agents during customer interactions.
• Engage Digital campaign orchestration platform enabling coordinated customer engagement across multiple channels and touchpoints.
• Studio Low-code workflow and integration builder enabling organizations to design and deploy AI-powered customer journeys and business workflows without extensive coding.
• Help Self-service and AI-powered support solution enabling customers to resolve inquiries independently with intelligent assistance.
• Appointment Scheduling Enterprise-grade scheduling solution that converts customer intent into booked appointments, delivering 30-300% appointment growth with analytics and CRM integration.
• Scheduler for Salesforce Native scheduling functionality embedded directly inside Salesforce CRM for seamless appointment booking within existing sales workflows.
• Lobby Management Intelligent in-person flow management system for managing customer queues and wait times in physical branch locations.
• Knowledge Management Trusted AI-powered access to organizational knowledge providing frontline staff instant, compliant answers with 71% first-result accuracy and governance controls including approvals, reviews, and audit trails.

Quantifiable outcome

• 98% resolution capability
• +7 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature9 records

Partnerships

Six partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationNative integration with Salesforce for CRM-integrated scheduling and customer engagement capabilities. The platform offers Scheduler for Salesforce as a native scheduling solution inside Salesforce.
• Five9coreTechnology or IntegrationPre-built integration with Five9 CCaaS platform for contact center capabilities
• GenesyscoreTechnology or IntegrationPre-built integration with Genesys CCaaS platform for contact center and customer engagement
• Microsoft 365coreTechnology or IntegrationIntegration with Microsoft 365 ecosystem for enterprise productivity and collaboration
• ZendeskcoreTechnology or IntegrationPre-built integration with Zendesk for customer service and support capabilities
• FreshworkscoreTechnology or IntegrationIntegration with Freshworks customer engagement platforms

Scale indicators9 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Genesys: Global CCaaS and customer experience platform with embedded conversational and agentic AI for regulated enterprises; competes head-to-head with Aivo in large-bank and telecom deployments and is also an Aivo integration partner.
• Five9: Cloud contact center provider increasingly bundling AI agents and workflow automation; directly overlaps with Aivo's Live and Voice modules in enterprise CX and is also listed as an integration partner.
• NICE: Enterprise CCaaS and customer analytics vendor with AI-driven virtual agents and workforce engagement; serves the same financial services and telecom buyer base as Aivo with comparable carrier-scale deployments.
• Intercom: AI-first customer service platform offering Fin AI agent and omnichannel support; competes with Aivo's AgentBot and Live products for enterprise and mid-market conversational AI spend.
• Ada: AI-powered customer service automation platform focused on enterprise brands; directly comparable in agentic resolution, knowledge, and channel coverage to Aivo's Suite.
• Kore.ai: Conversational and generative AI platform for enterprise customer service and employee experience; competes in banking, telecom, and healthcare with comparable agentic orchestration capabilities.
• Yellow.ai: Enterprise-grade agentic AI platform for customer support and CX automation; targets large banks, insurers, and telecom operators with a comparable multi-channel AI agent portfolio.
• Zendesk: Customer service and engagement platform with AI agents and workforce tools; competes with Aivo's Help and Live modules and is also a listed integration partner.

Broad incumbents

• Salesforce: Dominant CRM and customer service cloud vendor now bundling Agentforce agentic AI across Service Cloud; competes broadly with Aivo while also serving as a critical integration channel via Scheduler for Salesforce.
• Microsoft: Cloud and productivity incumbent extending Copilot and Dynamics 365 Customer Service into agentic CX; competes in the same regulated enterprise accounts as Aivo and is also an integration partner via Microsoft 365.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/aivo_co
• LinkedInlinkedin.com/company/aivo-

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aivo