What Tri.x does

Tri.x (legal entity: Signis Limited t/a tri.x) is a UK-based provider of web-enabled online policies, procedures, and handbooks for the social care sector, serving local authorities, independent fostering agencies, children's residential homes, adult care providers, regional adoption agencies, and local safeguarding partnerships. Founded in the mid-2000s and operating as a subsidiary of OneTouch Health Group, the company claims market leadership with 97% penetration of English Local Authorities and Local Safeguarding Children's Partnerships, and self-describes as the only provider offering complete content creation, updating, hosting, and archiving within the sector.

The core platform is the tri.x Portal — a cloud-based content delivery system featuring advanced search (natural language processing, fuzzy search, Boolean operators, typo tolerance), 2-Factor Authentication, Cyber Essentials and ISO 27001/9001 compliance, AA accessibility, automated legislative-update notifications, reading-task and compliance tracking, and a customer-controlled local resource library. The product portfolio comprises modular procedure offerings across children's services, adult services, fostering, residential homes, safeguarding boards, supported accommodation, and adoption, with new Scottish-jurisdiction procedures launched in 2025.

The business operates on annual enterprise subscriptions sold via a "Book a demo" field-sales motion with dedicated consultant support, augmented by the UK Government's G-Cloud 14 Framework for public-sector procurement. Distribution channels include direct enterprise sales, conference participation (NCASC, ADASS, Social Work Scotland), content marketing through the company blog, webinars, and free resource sub-brands. Pricing is not publicly disclosed and contracts are negotiated per buyer.

Name

Tri.x

Legal name

Signis Limited t/a tri.x

Website

https://trixonline.co.uk

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Tri.x is a UK provider of web-enabled online policies, procedures, and handbooks for children's and adult social care, serving local authorities, fostering agencies, residential providers, and safeguarding partnerships via an annually subscribed portal with automated legislative updates.

Ownership category

akta.pro rank

Product category

Social Care Compliance Software

NAICS

Web Search Portals and All Other Information Services (519290)

SIC

Services-Social Services (8300)

akta.pro primary industry

Employer-On-Demand Care & Triage Platforms (HLALAJAH)

Keywords

• Social care procedures
• Online policy management
• Safeguarding procedure manuals
• Statutory compliance software
• Care provider handbooks

Headquarters

HQ city

Rotherham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription-based Online Procedures: tri.x provides online procedures and handbooks as a subscription service to local authorities, independent fostering agencies, residential providers, and adult care providers. The service includes content creation, updating, hosting and archiving of procedures. Customers receive access to the portal with regular updates and dedicated consultant support throughout the contract.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Tri.x provides a subscription-based cloud portal delivering web-enabled online procedures, handbooks and curated resources for the UK social care sector. Customers include local authorities (children's and adult services), independent fostering agencies, children's residential homes, supported accommodation providers, regional adoption agencies, safeguarding boards and adult care providers, who use the platform to access statutory-compliant policies that are automatically updated when legislation changes. The offering combines proprietary content authored by legal, social care and technical experts with a searchable, accessibility-compliant platform and dedicated consultant support.

Product overview

tri.x is a market-leading provider of web-based online procedures, handbooks and curated resources for the UK social care sector. The core tri.x Portal serves as the central platform delivering all procedure content. The product portfolio comprises distinct procedure modules including Children's Social Care Procedures, Adult Social Care Procedures, Fostering Services, Children's Residential Homes Procedures, Local Safeguarding Partnerships/Boards Procedures, Supported Accommodation Procedures, Regional Adoption Agencies Procedures, and Adult Care Providers Handbook. Additional offerings include the Foster Carer Handbook, Supported Lodgings Handbook, and Mental Capacity and Deprivation of Liberty Procedures. Supporting resources include the tri.x Resources glossary, tri.x Safeguarding Adults Resources, and the Local Resource Area for client-uploaded content. The Online Procedures Manual for Children's Services in Scotland extends coverage to Scottish social care, with the platform built to meet AA accessibility and Cyber Essentials security standards.

Differentiator

Problem solved

Functional benefit

Brands

• tri.x Glossary: Free online glossary containing key definitions for children and adult social care practitioners in England and Scotland.
• tri.x Safeguarding Adults Resources

Products and services

• tri.x Portal Subscription-based cloud portal providing web-enabled procedures, handbooks and curated resources underpinning statutory requirements for children's and adult social care, with dedicated consultant support.
• Children's Social Care Procedures Online policies and procedures module for local authority children's services departments and safeguarding partnerships, providing clear guidance that underpins statutory duties and supports consistent best practice in child protection and looked-after children services.
• Adult Social Care Procedures Online procedures, practice guidance and digital tools module for local authority adult social care departments, supporting practitioners in understanding and applying statutory guidance for adults and carers.
• Fostering Services Online procedures module for independent fostering agencies providing the regulatory framework required by Fostering Services Regulations, with practical guidance for foster carers and supporting the recruitment of new carers.
• Foster Carer Handbook Comprehensive handbook for foster carers and fostering services across the UK, covering child protection, complaints and allegations, and ongoing support and training.
• Children's Residential Homes Procedures Procedures, policies and guidance module for independent and local authority children's residential homes to achieve excellence in care and meet regulatory requirements.
• Local Safeguarding Partnerships/Boards Procedures Online safeguarding procedures for Local Safeguarding Partnerships and Boards covering best practice for both children and adults across multi-agency partners.
• Adult Safeguarding Boards Multi-Agency Procedures Multi-agency procedures module for Safeguarding Adults Boards providing authoritative, reliable advice and best-practice procedures for adult safeguarding.
• Supported Accommodation Procedures Detailed procedures and guidelines module for providers of supported accommodation for children and young people, ensuring regulatory compliance and quality care.
• Regional Adoption Agencies Procedures Comprehensive suite of procedures for Regional Adoption Agencies, serving as core building blocks covering every step of the adoption journey with support for local customisation.
• Adult Care Providers Handbook Handbook module for adult social care providers and local authorities, designed to enhance the effectiveness of adult social care services through accessible, clear and comprehensive support.
• Supported Lodgings Handbook Tailored handbook for supported lodging schemes providing guidance on delivering consistent, high-quality care, creating safe environments and offering personalised support.
• Safeguarding Children's Partnership Multi-Agency Procedures Multi-agency procedures module for Local Safeguarding Children's Partnerships covering safeguarding best practice across partner agencies for children.
• Online Procedures Manual for Children's Services in Scotland Online procedures manual supporting Scottish practitioners in delivering child-centred, strength-based and respectful services, aligned with The National Practice Model, GIRFEC and The Promise.
• Mental Capacity and Deprivation of Liberty Procedures Procedures module covering Mental Capacity Act and Deprivation of Liberty Safeguards for adult social care practitioners and local authorities.

Quantifiable outcome

• 97% of Local Authorities and LSCP's in England use tri.x services
• +2 more outcomes

Named customers11 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature6 records

Partnerships

One partnership is on record.

• OneTouch Health GroupcoreOtherstri.x is operated by Signis Limited, which is part of the OneTouch Health Group. The parent company provides administrative, security, infrastructure, consultancy, hosting and support services to tri.x where required for operation of the tri.x Portal or website. Affiliates within the OneTouch Health Group may share personal data where necessary to provide support services.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Tribal Group: Tribal Group is a UK-listed education and social care software provider with an Edge product serving Local Authorities. It is a broad incumbent overlapping with Tri.x in social care software sales to the same UK Local Authority customer base.
• Advanced Health & Care: Advanced (incorporating the former Servelec social care portfolio) provides social care case management and mobile working software to UK Local Authorities. A broad incumbent competing for the same Local Authority social care software wallet.
• NEC Software Solutions: NEC Software Solutions provides care management software (Care Director, ICS, Mosaic) to UK Local Authorities and NHS bodies. It is a broad incumbent selling adjacent social care software to the same Local Authority buyers Tri.x serves.

Direct peers

• QCS (Quality Compliance Systems): QCS provides policy, procedure and compliance management software primarily to UK adult social care providers. A direct peer offering subscription-based procedure and policy content to overlapping independent care provider customers.
• OLM Systems: OLM Systems provides case management and e-forms software for UK Local Authority children's and adult social care. A direct peer serving the same UK social care market with overlapping buyer relationships.
• CACI (Care Solutions): CACI provides software and data solutions for the UK adult social care provider market, including tools for care planning, commissioning and provider compliance. A direct peer addressing UK care providers with overlapping content/procedure functionality.
• Liquidlogic: Liquidlogic provides children's and adults' social care case management software to UK Local Authorities. It is a direct peer in the UK social care software market, addressing the same Local Authority buyers as Tri.x though focused on case management rather than procedure manuals.

Emerging players

• Citation Group: Citation provides HR, health & safety, and policy/procedure compliance services to UK care providers and SMEs. An emerging player with overlapping procedure and compliance content for the UK care sector.
• Carebeans (part of Fourtress): Carebeans provides policy, procedure and compliance software for UK care providers, including fostering and residential services. An emerging player competing head-to-head with Tri.x in the independent care provider segment.
• Isos Solutions (Care Compliance): Isos Solutions provides policy and compliance management software for UK health and social care organisations. An emerging player offering overlapping procedure manual functionality to a similar buyer base.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/onetouchhealth

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tri.x