Signius Communications
Signius Communications is a privately held US-based B2B answering service and outsourced call center provider operating since 1929 across 12 US locations, delivering 24/7 live agent answering, dispatch, and customer care services to thousands of SMB and enterprise clients across healthcare, legal, government, property management, and other verticals.
- Company typePrivate
- Founded1929
- HeadquartersPark Ridge, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Signius Communications does
Signius Communications, doing business as Telecom, LLC, is a privately held B2B answering service and outsourced call center provider incorporated in Alabama and headquartered in Mobile, Alabama. Founded in 1929 (with a secondary firmographic record of 1994), the company operates a network of 12 US-based call center locations delivering 24/7/365 live agent coverage to thousands of business customers nationwide. Its customer base is segmented across ten verticals, including healthcare, legal, property management, contractors, franchises, government, universities, utilities, Fortune 500 enterprises, and small businesses. Named customers include Nicklaus Children's Hospital, Greystar, McDonald's, Holt Cat, Anixter, Champion Energy Services, Bartlett Tree Experts, American Legion, and multiple universities.
The company's service portfolio is organized into three product pillars: Answering Services (24/7 live answering, after-hours and overflow coverage, bilingual English/Spanish, HIPAA-compliant medical, paging and dispatch, and virtual receptionist); Call Center Services (customer care, direct response for DRTV campaigns, disaster backup, three-tier help desk, hotlines including Sarbanes-Oxley whistleblower lines, and order taking); and Technology Solutions (a self-service Client Portal, Interactive Voice Response, Secure Messages, and voicemail), with an additional Appointment Management line. Technical differentiators include per-client customized scripts that do not disclose the third-party agent status, scheduling integrations with Google Calendar, Calendly, Setmore, and AppFolio, EHR/EMR system integrations for healthcare clients, and a fully redundant infrastructure footprint across 12 sites with backup power and dual voice/data connections for business continuity.
Signius generates revenue through monthly recurring subscriptions, usage-based overage charges for minutes exceeding plan allotments, and ancillary flat fees covering telecom (~$0.024 per call), compliance/regulation use, technology, and holiday labor. Pricing is quote-based and not publicly disclosed; the company offers a 7-day no-credit-card free trial and free consultations as lead-generation mechanisms. Go-to-market is sales-led and primarily direct phone-based (844-798-1045), targeting both SMB and enterprise buyers, with a self-serve website funnel as a secondary channel. The company is independently owned with no disclosed external venture or private equity funding and no acquisition history.
Signius Communications firmographics
Firmographics- Name
- Signius Communications
- Legal name
- Telecom, LLC
- Website
- https://signius.com
- Company type
- Private
- Founded year
- 1929
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Signius Communications is a privately held US-based B2B answering service and outsourced call center provider operating since 1929 across 12 US locations, delivering 24/7 live agent answering, dispatch, and customer care services to thousands of SMB and enterprise clients across healthcare, legal, government, property management, and other verticals.
- Ownership category
- akta.pro rank
Signius Communications industry classification
Industry- Product category
- Call Center Services
- NAICS
- Telephone Answering Services (561421), Telephone Call Centers (56142)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- Technical Support & Helpdesk Contact Centers (BPAAAAAI), Appointment Setting, Dispatch & Scheduling Centers (BPAAAAAD), Member Services & Contact Center Operations (TPA) (HLAEALAI), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where Signius Communications is headquartered
LocationHeadquarters
- HQ city
- Park Ridge
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Signius Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Monthly Service Plan Subscription: Customers pay monthly subscription fees for answering service and call center coverage based on selected service plan tier. Plans auto-renew month-to-month with 1-month written notice for cancellation. Usage overages billed at plan-specific rates.
- Usage-Based Overage Charges: Customers exceeding their plan minutes in any given month are charged overage rates per additional minute used. Usage is calculated in whole-minute increments with partial minutes rounded up.
- Additional Fees: Various flat fees including Telecom Fee ($.024 per call), Compliance/Regulation Use Fee, Technology Fee, and Holiday Fee charged on seven major holidays for additional labor costs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Customized Service Plans |
| Usage-based | Monthly | Overage Usage |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Signius Communications product offering
Product offeringCore offering
Signius Communications provides 24/7 live telephone answering, call center outsourcing, and virtual receptionist services through a network of 12 US-based call centers. The company delivers answering services (24/7 live, after-hours/overflow, bilingual, HIPAA-compliant medical, paging/dispatch, virtual receptionist), call center services (customer care, direct response, disaster backup, help desk, hotlines, order taking), and appointment management for businesses across healthcare, legal, property management, contractors, government, franchises, and Fortune 500 verticals. Services are backed by IVR, a client portal, secure messaging, voicemail, and integrations with scheduling platforms and EHR/EMR systems.
Product overview
Signius Communications is a human-powered telephone answering and call center service provider that has operated since 1929. The company offers a unified service portfolio comprising three core pillars: Answering Services (including 24/7 Live Answering, After Hours & Overflow, Bilingual, Medical/HIPAA-compliant, Paging/Dispatch, and Virtual Receptionist), Call Center Services (Customer Care, Direct Response, Disaster Backup, Help Desk, Hotlines, and Order Taking), and Technology Solutions (Client Portal, Interactive Voice Response, Secure Messages, and Voicemail). Additionally, Appointment Management Services provides scheduling and reminder functionality. Services are delivered through a network of 12 US-based call center locations using proprietary technology and methodologies, with live agents available 24/7/365. The company integrates with scheduling platforms including Google Calendar, Calendly, Setmore, and AppFolio.
Differentiator
Problem solved
Functional benefit
Products and services
- 24/7 Live Answering Service Round-the-clock telephone answering service with live US-based receptionists who handle inbound calls, provide information, route calls, schedule appointments, process orders, and offer bilingual English/Spanish support for businesses.
- After Hours & Overflow Answering Phone coverage service that answers calls during non-business hours and handles call overflow during peak times when in-house staff cannot manage all incoming call volume.
- Bilingual Answering Services Live answering service with Spanish-speaking agents to serve Spanish-speaking customer populations and expand the reach of business clients.
- Medical Answering Service HIPAA-compliant answering service for medical and dental practices providing 24/7 coverage with trained agents who understand medical regulations and handle protected health information appropriately.
- Paging and Dispatch Services Emergency dispatch service connecting callers to on-call technicians, doctors, and staff via live agents who take detailed messages and instantly forward urgent communications to designated mobile devices.
- Virtual Receptionist Live US-based virtual receptionist service that answers calls with customized scripts, screens callers, schedules appointments, provides information, and transfers calls to appropriate internal resources 24/7.
- Customer Care Call Center Outsourced customer support service providing 24/7 live call center coverage with professional agents who handle inquiries, reduce hold times, and improve customer retention for businesses.
- Direct Response Call Center Call center service for direct response marketing campaigns (DRTV) handling order taking, donations, and pledges with agents using web-based or customized order entry software.
- Disaster Backup Call Center Business continuity service providing emergency call answering during disasters through a network of 12 US-based call centers with redundant power systems and voice/data connections.
- Help Desk Services IT technical support service with three levels: Level 1 (call answering and transfer), Level 2 (basic troubleshooting), Level 3 (dedicated agents handling all but advanced issues). Available 24/7.
- Hotlines Specialized hotline services including crisis lines, employee relations hotlines, and Sarbanes-Oxley compliant whistleblower hotlines with secure, encrypted complaint recording.
- Order Taking Call center service for processing customer orders, reservations, and related transactions with agents using customized order entry software.
- Appointment Management Services Appointment scheduling and reminder service helping reduce no-show rates and last-minute cancellations through integration with scheduling platforms.
Quantifiable outcome
- Thousands of businesses nationwide trust Signius as their live receptionist solution
- +1 more outcomes
Companies that use Signius Communications
Customer profileNamed customers17 records
Segments10 records
Ideal customer profiles9 records
Signius Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature5 records
Signius Communications partnerships and signals
Strategic signalScale indicators5 records
Recent moves1 record
Expansion highlights6 records
Signius Communications competitors and assessment
Company assessmentDirect peers
- MAP Communications: US-based 24/7 live answering and call center service provider serving SMBs, healthcare, legal, and property management — a near-identical offering to Signius across verticals, pricing model, and US-based delivery.
- AnswerConnect: National answering service and virtual receptionist provider with 24/7 live agents, HIPAA-compliant medical answering, and a similar subscription pricing model — directly competitive in Signius's core verticals.
- Ruby Receptionist (Ruby): Virtual receptionist and live answering service for SMBs, legal, healthcare, and real estate — directly comparable product set and customer segments, with overlapping US-based agent delivery.
- Smith.ai: Virtual receptionist and outbound sales call service combining live agents with AI tools; competes head-to-head with Signius in SMB and professional services verticals, but with a hybrid AI/human model.
- Abby Connect: Virtual receptionist and answering service for SMBs, legal, and healthcare with US-based receptionists — directly comparable offering, customer base, and value proposition.
- PATLive: US-based 24/7 live answering service for SMBs with subscription plans and overflow/after-hours coverage — direct head-to-head competitor in Signius's core SMB and after-hours use cases.
Broad incumbents
- TTEC Holdings: Global customer experience and contact center outsourcing giant serving large enterprises across healthcare, financial services, and government — broader portfolio that overlaps with Signius's enterprise overflow and customer care offerings.
- Concentrix: Global BPO and customer experience provider with deep healthcare, government, and Fortune 500 client bases — directly comparable in regulated vertical answering services but at much larger enterprise scale.
- Foundever (formerly Sitel Group): Large global CX/BPO provider offering omnichannel customer care, including voice answering and HIPAA-aware services — competes with Signius primarily in the Fortune 500 / enterprise tier.
Emerging players
- Liveops: US-based virtual call center platform using a distributed independent-agent model for customer service, sales, and healthcare support — overlaps with Signius's customer care and help desk offerings, but with a more flexible workforce model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Signius Communications social profiles
Digital presenceSignius Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Signius Communications leadership team
Management profileNumber of profiles
Signius Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Signius Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Signius Communications
What does Signius Communications do?
Signius Communications provides 24/7 live telephone answering, call center outsourcing, and virtual receptionist services through a network of 12 US-based call centers. The company delivers answering services (24/7 live, after-hours/overflow, bilingual, HIPAA-compliant medical, paging/dispatch, virtual receptionist), call center services (customer care, direct response, disaster backup, help desk, hotlines, order taking), and appointment management for businesses across healthcare, legal, property management, contractors, government, franchises, and Fortune 500 verticals. Services are backed by IVR, a client portal, secure messaging, voicemail, and integrations with scheduling platforms and EHR/EMR systems.
Is Signius Communications a public or private company?
Signius Communications is a private company. It is classified as unknown and is currently operating.
When was Signius Communications founded?
Signius Communications was founded in 1929. It employs 51 to 100 people.
Where is Signius Communications based?
Signius Communications is headquartered in Park Ridge, United States, in the North America region.
How does Signius Communications make money?
Three revenue lines are on record. Monthly Service Plan Subscription is the primary driver. The others are usage-Based Overage Charges and additional Fees.
Who are Signius Communications's main competitors?
Direct peers on record are MAP Communications, AnswerConnect, Ruby Receptionist (Ruby), Smith.ai, Abby Connect and PATLive. Broad incumbents are TTEC Holdings, Concentrix and Foundever (formerly Sitel Group). Liveops is listed as an emerging player.
Does Signius Communications have an API?
No public API is recorded for Signius Communications.
What industry is Signius Communications in?
Signius Communications's product category is Call Center Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 561421 and its SIC code is 4813.