PATLive
- Company typePrivate
- Founded1990
- HeadquartersTallahassee, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
PATLive firmographics
Firmographics- Name
- PATLive
- Legal name
- PATLive, Inc.
- Website
- https://patlive.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
PATLive industry classification
Industry- Product category
- Live Answering Services
- NAICS
- Temporary Help Services (561320)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Voice Services (POTS/VoIP) over Fixed Access (HDAIABAH)
Keywords
Where PATLive is headquartered
LocationHeadquarters
- HQ city
- Tallahassee
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
PATLive business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Live Call Answering Service: Subscription-based service providing 24/7 live virtual receptionist coverage. Plans range from pay-as-you-go ($75/mo + $2.60/min) to comprehensive packages (up to 600 minutes at $1,170/mo). Additional revenue from add-on services including bilingual support ($20/mo) and multiple scripts ($20/mo/script).
- Live Web Chat Service: Chat-based service where receptionists handle customer web chats. Priced per chat session (not per minute), with plans from 10 chats ($100/mo) to 100 chats ($700/mo). Additional chats billed at decreasing rates per tier.
- Outbound Calling Service: Scripted outbound calling campaigns for appointment reminders, lead follow-ups, and customer outreach. Charged per contact ($12/additional contact) plus a one-time $250 setup fee.
- Signature Service: Premium concierge-style service featuring a dedicated small team of elite receptionists with specialized training. Higher price point ($1,225-$3,190/mo) with dedicated Client Experience Manager and proactive oversight.
- Affiliate Program Revenue Share: PATLive pays affiliates up to 10% recurring revenue share on commissionable revenue (total monthly service fees) from referred eligible accounts. Provides an additional revenue stream through customer acquisition.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Basic - Pay As You Go at $75/mo |
| Subscription | Monthly | Starter - 75 minutes at $250/mo |
| Subscription | Monthly | Standard - 200 minutes at $460/mo |
| Subscription | Monthly | Premium - 350 minutes at $720/mo |
| Subscription | Monthly | Pro - 600 minutes at $1,170/mo |
| Subscription | Monthly | Signature Service - Concierge at $1,225/mo |
| Subscription | Monthly | Signature Service Plus - 600 minutes at $1,990/mo |
| Subscription | Monthly | Signature Pro+ - 1,000 minutes at $3,190/mo |
| Unit Pricing | Monthly | Web Chat - 10 chats at $100/mo |
| Unit Pricing | Monthly | Web Chat - 30 chats at $270/mo |
| Unit Pricing | Monthly | Web Chat - 50 chats at $400/mo |
| Unit Pricing | Monthly | Web Chat - 100 chats at $700/mo |
| Unit Pricing | Pay-as-you-go | Outbound Calling - 40 contacts at $12/contact |
| Subscription | Monthly | Add-on: Bilingual Receptionists |
| Subscription | Monthly | Add-on: Multiple Scripts |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels12 records
PATLive product offering
Product offeringCore offering
PATLive is a US-based answering service provider that delivers 24/7 live call answering, web chat answering, outbound calling, and a premium concierge Signature Service for businesses of all sizes. The company staffs trained remote receptionists from across the United States to handle inbound customer communications, capture leads, schedule appointments, and provide overflow call coverage. PATLive operates its own proprietary PATLive Flex Platform and PATLive API to deliver, monitor, and integrate its receptionist services with customer phone systems and CRMs.
Product overview
PATLive is a live answering and virtual receptionist service provider offering a unified platform of human-powered communication services. The core offering consists of Live Phone Answering, Live Web Chat, and Outbound Calling services, all powered by 100% U.S.-based live receptionists available 24/7/365. The PATLive Flex Platform serves as the central technology layer, providing call routing, recordings, analytics, spam blocking, text messaging, and contact management accessible via web and mobile apps. The company's service tiers include standard plans (Basic through Pro with varying minute allowances), a premium Signature Service with dedicated elite receptionists and enhanced oversight, and optional add-ons for bilingual support and multiple scripts. An API enables programmatic access to call data for integration with third-party software. The architecture combines human receptionists (not AI) with proprietary software that guides call handling through customizable scripts and flows.
Differentiator
Problem solved
Functional benefit
Products and services
- Live Phone Answering Service
- Live Web Chat Service
- Outbound Calling Service
- Signature Service
- PATLive API
Quantifiable outcome
- 80% of customers won't leave a voicemail if their call is unanswered, and 85% of callers who don't reach you on the first call won't call back
- +2 more outcomes
Companies that use PATLive
Customer profileNamed customers4 records
Segments9 records
Ideal customer profiles5 records
PATLive technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature6 records
PATLive partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Florida BarcorePATLive was approved as a Florida Bar Member Benefits Provider, offering exclusive discounts on virtual receptionist services to Florida Bar members. This strategic partnership provides access to law firms throughout Florida.
- HighLevelcoreHighLevel is an all-in-one platform for lead generation, marketing automation, and client management. PATLive partners with HighLevel to offer integrated answering service capabilities that complement their CRM and marketing automation platform.
- Bambee HRminorBambee provides small to medium sized businesses with a dedicated HR Manager and software for employee performance management. Partnership serves businesses that may need both HR support and answering services.
- Tailor BrandsminorTailor Brands offers business formation services including LLC registration, branding tools, and legal services. Partnership targets new businesses that may need professional phone answering from launch.
- High Level MarketingminorHigh Level Marketing is a full-service, tech-enabled digital marketing agency providing multi-channel marketing and Footprint technology platform. Partnership enables joint customer acquisition through digital marketing channels.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
PATLive competitors and assessment
Company assessmentDirect peers
- Ruby Receptionists (Ruby): Ruby is a long-established virtual receptionist and live answering service for SMBs across the US, offering 24/7 call answering, chat, and messaging — directly competing with PATLive across the same product categories and customer segments.
- Smith.ai: Smith.ai provides 24/7 live virtual receptionist and AI-augmented call handling services to SMBs, law firms, and other professional services — overlapping directly with PATLive on core phone answering, intake, and appointment scheduling use cases.
- AnswerConnect: AnswerConnect offers live answering, virtual receptionist, and live chat services globally with US-based teams, competing head-to-head with PATLive in SMB-focused call answering and web chat.
- Abby Connect: Abby Connect provides US-based virtual receptionist and answering services for SMBs, with comparable pricing tiers and verticals (legal, real estate, home services) — a direct peer to PATLive in product and customer profile.
- VoiceNation: VoiceNation is a US-based live answering and virtual receptionist provider offering 24/7 call coverage, order entry, and dispatch services — overlapping with PATLive on core telephony answering services for SMBs.
- ReceptionHQ: ReceptionHQ delivers virtual receptionist and answering services with a focus on small businesses and professional services firms, closely comparable to PATLive's SMB and vertical customer mix.
- MAP Communications: MAP Communications provides 24/7 live answering, virtual receptionist, and dispatch services for SMBs and enterprise clients — directly competitive with PATLive's core phone answering offering.
- GoAnswer: GoAnswer is a US-based live answering and virtual receptionist service for SMBs, professional services, and home services — overlapping with PATLive on customer segments and core call handling capabilities.
- Dexcomm: Dexcomm offers 24/7 live answering, virtual receptionist, and customer service solutions to SMBs and mid-market companies — a direct competitor to PATLive's core live answering and overflow support services.
Broad incumbents
- Liveops: Liveops is a larger, US-based contact center and BPO provider offering inbound/outbound customer support, sales, and reception services at greater scale and broader enterprise scope than PATLive — overlapping in capability but serving larger customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
PATLive social profiles
Digital presencePATLive compliance and trust
Trust signalCompliance1 record
PATLive financial estimates
Financial estimateRevenue estimate
Valuation estimate
PATLive leadership team
Management profileNumber of profiles
Profiles2 records
PATLive funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PATLive M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PATLive
What does PATLive do?
PATLive is a US-based answering service provider that delivers 24/7 live call answering, web chat answering, outbound calling, and a premium concierge Signature Service for businesses of all sizes. The company staffs trained remote receptionists from across the United States to handle inbound customer communications, capture leads, schedule appointments, and provide overflow call coverage. PATLive operates its own proprietary PATLive Flex Platform and PATLive API to deliver, monitor, and integrate its receptionist services with customer phone systems and CRMs.
Is PATLive a public or private company?
PATLive is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was PATLive founded?
PATLive was founded in 1990. It employs 101 to 250 people.
Where is PATLive based?
PATLive is headquartered in Tallahassee, United States, in the North America region.
How does PATLive make money?
Five revenue lines are on record. Live Call Answering Service is the primary driver. The others are live Web Chat Service, outbound Calling Service, signature Service and affiliate Program Revenue Share.
Who are PATLive's main competitors?
Direct peers on record are Ruby Receptionists (Ruby), Smith.ai, AnswerConnect, Abby Connect, VoiceNation, ReceptionHQ, MAP Communications, GoAnswer and Dexcomm. Liveops is listed as a broad incumbent.
Does PATLive have an API?
Yes. REST API providing programmatic access to call data and status. Allows retrieval of CDR records, call details, messages, voicemails, and form submissions in JSON format. Enables managing new/reviewed states of calls and setting status programmatically. API data is real-time with minimal post-call lag (up to 15 minutes on some call types for receptionist wrap-up). Available to Pro and Pro+ plan customers using the same credentials as web/mobile apps. Documentation available as PDF download. No SDK currently available but planned for future release. Technical questions can be directed to engineers via customer service. Developer documentation is at www.patlive.com/wp-content/uploads/2022/08/PATLive-API.pdf.
What industry is PATLive in?
PATLive's product category is Live Answering Services. Its primary akta.pro industry code is HDAIABAH, Voice Services (POTS/VoIP) over Fixed Access. Its NAICS code is 561320 and its SIC code is 4813.