What Telework does

Telework Co., Ltd. (株式会社テレワーク) is a Japan-based call center outsourcing and BPO services provider founded in Osaka in March 1983 and incorporated in September 1984. The company operates 24-hour/365-day inbound and outbound call center services, on-site staffing/personnel dispatch, and broader BPO engagements from its Osaka headquarters (大阪市中央区北浜) and Tokyo Center (新宿区西新宿), with paid-in capital of 96 million yen and 240 employees. It serves enterprise and mid-market clients across manufacturing, wholesale/retail (including EC), information and communications, and service industries, with documented use cases spanning after-hours maintenance reception, technical helpdesks, order and inquiry desks, elderly monitoring emergency lines, and outbound appointment acquisition.

The company's technical foundation rests on proprietary telephone infrastructure — including NEC APEX7600 and Avaya DEFINITY/ECLIPS exchanges — layered with cloud-based real-time reporting and an integrated Repair Management Database that connects client headquarters with field-area management companies. Telework holds six Japanese patents covering unmanned call forwarding, automatic outbound dialing, and a support call center system (Patent No. 4998966), and has maintained continuous Privacy Mark certification (JIS Q 15001) since November 2005.

Telework monetizes through bespoke professional services contracts whose pricing is not publicly disclosed; prospective clients engage via dedicated phone numbers and web inquiry forms for each service line. Go-to-market is direct sales, driven primarily by the corporate website and a diversified case-study portfolio rather than channel partners or paid acquisition. Since October 2011, Telework has been a member of the Atlas Information Service Group through a capital partnership, which extended its service capabilities into IT-integrated call center and broader BPO offerings; however, the company is privately held with no public ticker or recent external funding.

Name

Telework

Legal name

株式会社テレワーク

Website

https://telework.co.jp

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

101–250 employees

Short description

Telework is a Japan-based call center outsourcing and BPO services provider, founded in 1983 and headquartered in Osaka with a Tokyo Center. It delivers 24/7 inbound, outbound, on-site staffing, and BPO services to enterprise and mid-market clients across manufacturing, retail, IT, and service industries, and is a member of the Atlas Information Service Group since 2011.

Ownership category

akta.pro rank

Product category

Call Center Outsourcing and BPO Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Technical Support & Helpdesk Contact Centers (BPAAAAAI), Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), Order Management & Customer Fulfillment Support (BPAAAAAE)

Keywords

• Call center outsourcing
• Business process outsourcing
• Customer support services
• Inbound telemarketing
• Helpdesk services

Headquarters

HQ city

Osaka

HQ country

Japan

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. コールセンターサービス (Call center services): Providing telephone and email-based customer service operations (inbound/outbound), on-site call center services, personnel dispatch services, and BPO (Business Process Outsourcing) services as the primary revenue streams.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Telework operates 24-hour/365-day call center outsourcing and BPO services for Japanese enterprise clients. Its core offerings span inbound customer support (inquiries, order reception, technical helpdesk), outbound telemarketing and appointment setting, onsite staffing dispatched to client locations, and broader business process outsourcing. Services are tailored for manufacturing, wholesale/retail, and information/communications clients needing after-hours coverage, maintenance reception, and customer service desk operations.

Product overview

Telework is a call center outsourcing company offering four core service lines: Inbound Services (handling incoming customer calls), Outbound Services (telemarketing and outreach), Onsite/Staffing Services (personnel dispatched to client sites), and BPO (business process outsourcing). The company provides specialized reception window services including maintenance reception, customer inquiry handling, order reception, and technical helpdesk functions. Services operate on a 24/7 or after-hours basis, supporting client companies across manufacturing, retail, information technology, and service industries. The company leverages proprietary telephone systems and cloud-based reporting infrastructure to deliver call center solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Service (インバウンド) Incoming call center services handling customer inquiries, support requests, and order reception for client companies across manufacturing, retail, and service industries.
• Outbound Service (アウトバウンド) Outgoing call center services including telemarketing, appointment setting, surveys, and customer outreach for client companies.
• Onsite Service / Staffing (オンサイト・人材派遣) On-site call center staffing and personnel dispatch services where Telework staff work at client locations.
• BPO (Business Process Outsourcing) Comprehensive business process outsourcing services handling various back-office and operational tasks for client companies.

Quantifiable outcome

• 社内配置要員数を大幅減 (1/3に) - In-house staffing reduced to 1/3 of previous levels
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• アトラス情報サービス株式会社 (Atlas Information Service Co., Ltd.)coreStrategic or Co-development Partner · 1 October 2011In October 2011, Telework entered into a capital and business alliance with Atlas Information Service Co., Ltd., joining the Atlas Information Service Group. This partnership expanded the service offerings available to Telework's clients to include IT-integrated call center solutions and a broader range of BPO services, strengthening the group's overall service capabilities.

Scale indicators3 records

Recent moves8 records

Expansion highlights3 records

Direct peers

• BellSystem24 Holdings: One of Japan's largest dedicated call center/BPO operators, offering inbound, outbound, and BPO services to enterprise clients nationwide. Directly comparable to Telework in service mix but materially larger in scale and geographic reach.
• Transcosmos: Major Japanese BPO and contact center company offering inbound/outbound call center, digital customer service, and BPO across multiple verticals. Closely comparable to Telework's full service line including onsite staffing and BPO.
• NTT Marketing Act: Call center and contact center subsidiary of NTT group providing inbound, outbound, and technical helpdesk services to enterprise clients in Japan. Direct competitor with similar service portfolio and enterprise client base.
• KDDI Evolva: KDDI group company providing call center, customer support, and BPO services. Comparable in offering enterprise inbound/outbound services and is a Japanese domestic competitor.
• ITbook (formerly Intimate Merger): Japanese company providing BPO and contact center services, including telemarketing, customer support, and back-office outsourcing. Comparable mid-size Japanese BPO peer.

Broad incumbents

• Foundever (formerly Sitel) Japan: Global CX solutions provider with Japanese operations offering inbound/outbound call center and BPO. Overlaps with Telework's core services but operates at much larger global scale.
• Teleperformance Japan: Global leader in customer experience management with Japan presence offering multilingual contact center and BPO services. Competes in same space but at materially larger scale and broader geographic footprint.
• Concentrix Japan: Global customer experience and BPO company with Japanese operations delivering inbound/outbound and digital customer support. Comparable service offerings but operates at enterprise-scale globally.

Others

• Persol Holdings: Large Japanese staffing and HR services group. Comparable as a staffing/dispatch services operator in Japan where Telework also dispatches personnel to client sites, though Persol's primary focus is broader HR services.
• Recruit Holdings: Japanese staffing and HR services conglomerate with BPO-adjacent offerings. Tangentially related as it operates in the same broader outsourcing/staffing ecosystem where Telework competes for personnel and clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telework