Family Solutions

What Family Solutions does

Family Solutions USA is a privately held behavioral healthcare provider founded in 2007 and headquartered in Wake Forest, North Carolina. The company delivers community-based mental health services to Medicaid recipients, with a primary focus on children and adolescents with serious emotional disturbance (SED) and adults with severe mental illness (SMI). Its service portfolio spans crisis intervention, community integration, case management, psychiatric evaluation and medication management, psychosocial rehabilitation, and outpatient treatment, delivered across eight office locations in North Carolina, Illinois, Ohio, Texas, Louisiana, and Washington DC through regional subsidiaries (Family Solutions of Ohio, Family Solutions of Texas, Family Solutions of Illinois).

The business model is fundamentally Medicaid-funded, serving a population dependent on public insurance, and the company maintains CARF accreditation across most operating states (excluding Illinois) along with HIPAA compliance to meet payer credentialing standards. Federal contracting activity is referenced, and an affiliated international web property (familysolutionsintl.com) suggests adjacent cross-border or partnership development beyond the core U.S. Medicaid platform. Known leadership is lean, with Tiffany Hopkins identified as Chief Operating Officer. No parent company, private equity sponsor, or external funding rounds are disclosed.

There is no proprietary technology platform or AI/ML capability evident in the disclosed footprint; the value proposition is clinical service delivery, accreditation, and multi-state physical presence rather than software-enabled differentiation. Revenue, headcount, and growth metrics are not disclosed, limiting external triangulation of scale and trajectory.

Name

Family Solutions

Legal name

Family Solutions

Website

https://familysolutionsusa.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

Family Solutions USA is a private, multi-state behavioral healthcare provider founded in 2007 and headquartered in Wake Forest, NC. It delivers Medicaid-funded community mental health services — including crisis intervention, case management, and psychiatric care — to children with SED and adults with SMI across eight offices in six states.

Ownership category

akta.pro rank

Product category

Behavioral Healthcare Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Child and Youth Services (62411), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

Keywords

• Behavioral healthcare services
• Mental health treatment
• Crisis intervention services
• Psychosocial rehabilitation
• Community mental health

Headquarters

HQ city

Wake Forest

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Medicaid-funded Healthcare Services: Family Solutions generates revenue through Medicaid insurance coverage for behavioral healthcare services. The company accepts Medicaid plans and provides services at no out-of-pocket costs for eligible individuals. Services include crisis intervention, community integration, case management, psychiatric evaluation, medication management, psychosocial rehabilitation, and outpatient treatment.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Family Solutions is a behavioral healthcare provider delivering crisis intervention, community integration, case management/service coordination, psychiatric evaluation and medication management, psychosocial rehabilitation, and outpatient treatment to children, adolescents, and adults with serious emotional disturbance and severe mental illness. Services are delivered in homes, schools, community settings, offices, and virtually across multiple U.S. states, funded by Medicaid with no out-of-pocket cost to eligible individuals.

Product overview

Family Solutions is a behavioral healthcare provider offering a unified portfolio of six core service offerings: Crisis Intervention (available 24/7/365), Community Integration, Case Management/Service Coordination, Psychiatric Evaluation and Medication Management, Psychosocial Rehabilitation Services, and Outpatient Treatment. Services are delivered nationwide across multiple states (Illinois, Louisiana, Ohio, Texas, and North Carolina) to children, adolescents, and adults. The organization operates on a platform model where all services are provided through local office locations with mobile/community-based delivery options. All services are delivered using evidence-based, best practice models and are accredited by CARF International (excluding Family Solutions of Illinois).

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Intervention Services

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

One partnership is on record.

• Social Service OrganizationscoreStrategic or Co-development PartnerFamily Solutions partners with social service organizations and community stakeholders to connect families with mental health resources. These partnerships play an important role in reaching more people in need. Partners can refer clients to the program, collaborate on joint programs and events, provide feedback on services, and advocate for mental health awareness.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• BrightView Health: Multi-state outpatient addiction and behavioral health provider serving Medicaid populations with counseling, psychiatry, and crisis services — directly comparable community-based delivery model and payer mix to Family Solutions.
• Pinnacle Treatment Centers: Multi-state behavioral health and substance abuse treatment provider operating community-based outpatient and intensive outpatient programs across the Midwest and East Coast — similar scale, Medicaid concentration, and SED/SMI population overlap.
• Allied Behavioral Health Solutions: Ohio-based behavioral health provider offering crisis intervention, case management, and psychiatric services across Ohio — directly overlapping Family Solutions' Ohio footprint (Cincinnati, Columbus, Bedford Heights) and service mix.
• Coleman Professional Services: Ohio community-based behavioral health provider delivering crisis, case management, and psychiatric services across multiple counties — directly comparable in-service mix and Medicaid-funded SED/SMI population.
• Frontline Service: Nonprofit behavioral health and social services provider in Cleveland/Northeast Ohio offering 24/7 crisis intervention and community-based mental health services — directly comparable crisis-line and SED-adult services in Family Solutions' Ohio market.
• Talbert House: Cincinnati-based behavioral health and social services nonprofit providing crisis intervention, case management, and outpatient mental health across Ohio — listed as Family Solutions' Cincinnati crisis referral partner, indicating directly overlapping populations.

Emerging players

• Canopy Behavioral Health: Multi-site community behavioral health provider in North Carolina and Texas offering outpatient mental health and substance abuse services — comparable scale and geographic markets (NC, TX) to Family Solutions with similar SED/adult focus.
• Charlie Health: Virtual-first intensive outpatient behavioral health provider focused on adolescents and young adults with serious mental health conditions — overlapping SED population and Medicaid contracting strategy, but delivers via telehealth rather than home/community visits.

Broad incumbents

• Acadia Healthcare: Large publicly traded behavioral health operator with inpatient, residential, and outpatient facilities nationwide — broader incumbent providing overlapping psychiatric and crisis services but at facility-based scale rather than Family Solutions' community/home model.
• Universal Health Services (Behavioral Health Division): Major publicly traded hospital and behavioral health operator with significant psychiatric and crisis services capacity nationwide — broad incumbent providing overlapping services to SED/SMI populations but through facility-based delivery rather than community-based.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/build-relation/newsletter-follow?entityUrn=7102291993615110144

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Solutions