Netzen Solutions

What Netzen Solutions does

Netzen Solutions Ltd is a privately held UK managed IT services provider founded in 2005 and headquartered in Bath, England. The company delivers outsourced IT support, cybersecurity, cloud infrastructure, web development, and digital marketing services to small and medium-sized businesses (typically those with 5-250 computers) across the Bristol-to-London corridor, supported by five physical offices in Bath, Bristol, Newbury, Maidenhead, and Basingstoke. Core offerings center on SLA-backed managed IT support with 2-4 hour guaranteed response times, 24/7 system monitoring, and a reported 90% remote resolution rate delivered via TeamViewer, supplemented by specialized services including penetration testing, Security as a Service (SECaaS) with EDR and SIEM monitoring, Microsoft and Linux server support, and business broadband resale through partnerships with Daisy Communications and Virgin Media.

The company's technology stack spans Windows, Linux, Mac, Cisco, and mobile platforms with Microsoft 365 and Azure integration capabilities. There is no proprietary software product; all services are delivered as professional engagements or recurring managed service contracts. Revenue is generated through monthly retainer subscriptions for unlimited remote support and monitoring, project-based IT consulting fees, and managed services pricing for cybersecurity and cloud offerings. The go-to-market is sales-led with direct quote request forms on the website, dedicated phone lines per office, and location-specific SEO landing pages targeting 14+ UK cities. The company holds Cyber Essentials Plus certification from the National Cyber Security Centre and reports a 99% client retention rate since formation, with named customers spanning property management, food service, architecture, and management consulting verticals.

Name

Netzen Solutions

Legal name

Netzen Solutions Ltd

Website

https://netzen.co.uk

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Netzen Solutions is a UK managed IT services provider founded in 2005, delivering SLA-backed IT support, cybersecurity, and cloud services to small and medium-sized businesses across the Bristol-to-London corridor.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming Services (7371)

akta.pro primary industry

Endpoint Security Managed Services (EDR/XDR) (BPAEADAH)

akta.pro secondary industry

Cloud Networking Core Services (VPC/VNet, Load Balancing, DNS, NAT) (HDABAAAJ)

Keywords

• Managed IT support
• IT consulting services
• Cyber security services
• Cloud infrastructure
• Web development

Headquarters

HQ city

Bath

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support Services: Recurring monthly support contracts providing unlimited remote support, system monitoring, and proactive maintenance for businesses. Packages include 24/7 monitoring and SLA-backed response times.
2. IT Consulting & Professional Services: Project-based services including IT infrastructure projects, network design, cloud migrations, and technology implementation.
3. Website Design & Hosting: Professional website design, managed hosting, and ongoing website maintenance services for business clients.
4. Cyber Security Services: Penetration testing, Security as a Service (SECaaS), managed EDR, SIEM monitoring, and Cyber Essentials certification support.
5. Cloud & Infrastructure Services: Business internet circuits, server monitoring, cloud services (Office 365/Azure/AWS), and virtualization services.
6. SEO Services: Search engine optimization services including local SEO, technical audits, and ongoing optimization campaigns.
7. Web Application Development: Custom web application development, API integrations, and cloud-connected application services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Netzen Solutions is a UK-based managed IT services provider delivering outsourced IT support, cybersecurity, web development, and digital services to small and medium-sized businesses. The core offering centers on SLA-backed Managed IT Support with remote and on-site delivery, supplemented by Security as a Service, penetration testing, cloud and server support (Microsoft and Linux), website design/hosting, web application development, and SEO services.

Product overview

Netzen Solutions is an IT managed services provider offering a comprehensive portfolio of technology services for small to medium enterprises. The core offering centers on Managed IT Support with SLA-backed response times, complemented by specialised services including Cyber Security (Penetration Testing, Security as a Service), Web & Digital Solutions (Website Design & Hosting, Web App Development, SEO), and Infrastructure Services (Cloud Services, Server Monitoring, Virtualization, Microsoft and Linux Server Support). The company provides services across multiple UK locations, primarily serving the Bristol to London corridor. Their offerings are delivered as professional services rather than a unified software platform, with each service designed to be integrated into existing business structures.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support SLA-backed managed IT support for businesses with 5-250 computers, providing unlimited remote assistance, on-site visits, system monitoring, and proactive maintenance across Windows, Linux, Mac, Cisco, and mobile environments.
• Security as a Service (SECaaS) Managed security services including EDR, SIEM monitoring, identity threat detection, Cyber Essentials certification support, threat response management, and cloud security monitoring for SMB clients.
• Penetration Testing Professional penetration testing services covering networks, web applications, infrastructure environments, external and internal vulnerability assessments, and cloud security testing.
• IT Consulting Professional IT consultancy covering IT infrastructure projects, network design and configuration, cloud infrastructure projects, and technology planning.
• Cloud Services Cloud services including Office 365 management, Azure consultancy, AWS cloud consultancy, and hybrid cloud integration.
• Microsoft Server Support Professional Microsoft server support including Windows Server management, Active Directory support, infrastructure monitoring, Hyper-V virtualisation support, server patch management, and Microsoft 365 integration.
• Linux Server Support Professional Linux server support for Ubuntu, Red Hat, CentOS, Debian, and enterprise Linux environments, including server monitoring, web/application hosting, Linux security hardening, and cloud Linux infrastructure.
• Server Monitoring 24/7 server and infrastructure monitoring services covering servers, services, networks, and devices.
• Anti-virus and Anti-spam Managed anti-virus and anti-spam services protecting businesses from malware, ransomware, phishing attacks, and malicious email threats.
• Business Internet Circuits Business internet connectivity solutions including ADSL, FTTC, FTTP, G.FAST, and leased lines, supplied through partnerships with providers such as Daisy Communications and Virgin Media.
• Virtualization Services Virtual operating system solutions for desktops and servers, including VirtualBox, VMware, and Hyper-V support.
• Project / Contract Work Project and contract IT services for specific technology implementations, migrations, and infrastructure projects.
• Website Design & Hosting Professional website design, managed hosting, and ongoing maintenance including responsive website design, SEO-friendly website structure, secure hosting environments, and performance optimisation for business clients.
• Web Application Development Custom web application development including business process automation, API integration services, cloud-connected applications, secure application development, database-driven platforms, and ongoing application support.
• Search Engine Optimisation (SEO) Professional SEO services including local SEO, on-page SEO improvements, technical SEO optimisation, keyword research, website content optimisation, and SEO performance reporting.

Quantifiable outcome

• 90% of IT problems fixed remotely
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Three partnerships are on record, tiered core and minor.

• NominetcoreTechnology or IntegrationNetzen Solutions Ltd partners with Nominet to register .co.uk domain names. All domain registrations run through Nominet are subject to their terms and conditions.
• Daisy CommunicationsminorChannel Partner/ Reseller/ DistributorPartnering with Daisy Communications to offer high speed broadband services and internet connectivity solutions in Maidenhead area.
• Virgin MediaminorChannel Partner/ Reseller/ DistributorPartnership with Virgin Media for broadband services. Multiple provider approach ensures customers get fastest internet connection possible.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Razorblue: UK-based managed IT services, cloud, and security provider for SMB and mid-market. Closely comparable in service portfolio (managed IT, cloud, security) and customer segment to Netzen.
• Bluecube Technology Solutions: UK managed IT support, cloud, and cybersecurity MSP serving SMB customers. Closely comparable size and focus, with similar service mix of IT support, cloud, and security across UK regional markets.
• Littlefish: UK-based managed IT services and support provider of comparable scale, focused on SMB and mid-market customers with remote and on-site support delivery. Highly comparable in service model, customer segment, and geographic focus on the UK.
• Cantium Business Solutions: UK managed IT services and support provider serving schools, SMBs, and public sector. Comparable in core managed IT support and cloud services model, with a similar focus on UK-based recurring service delivery.

Broad incumbents

• Six Degrees Group: UK managed cloud, connectivity, and security services provider. Comparable in delivering managed IT, cloud, and security to UK mid-market, but at significantly larger scale and broader portfolio.
• Exponential-e: UK managed connectivity, cloud, and unified communications provider serving enterprise and mid-market. Overlaps with Netzen's cloud, networking, and managed services offerings from a larger, more enterprise-tilted position.
• Daisy Communications: Large UK managed services, connectivity, and IT support provider serving SMB and enterprise customers. Already a Netzen channel partner, Daisy is a much larger incumbent competing for the same SMB IT support and broadband segments.
• Bytes Technology: UK IT services and software licensing specialist serving SMB and enterprise with cloud, security, and managed services. Broad incumbent competing with Netzen in the UK SMB technology services market.
• Softcat: Major UK IT infrastructure provider and reseller serving SMB through enterprise with software licensing, cloud, and managed services. A broad incumbent competitor for the same UK SMB IT support and cloud management wallet.

Emerging players

• ANS Group: UK-based cloud, managed services, and digital transformation provider. Comparable in cloud-managed services focus but typically serves larger mid-market and enterprise clients than Netzen's SMB base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/netzensolutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netzen Solutions