iPacesetters
iPacesetters is a business process outsourcing firm specializing in contact center solutions — customer acquisition, inbound and outbound sales, omni-channel support, and quality assurance — delivered globally to enterprise clients in retail, healthcare, media, and petcare verticals.
- Company typePrivate
- Founded1988
- HeadquartersMontvale, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
iPacesetters firmographics
Firmographics- Name
- iPacesetters
- Legal name
- Avantive Solutions
- Website
- https://ipacesetters.com
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- iPacesetters is a business process outsourcing firm specializing in contact center solutions — customer acquisition, inbound and outbound sales, omni-channel support, and quality assurance — delivered globally to enterprise clients in retail, healthcare, media, and petcare verticals.
- Ownership category
- akta.pro rank
Where iPacesetters is headquartered
LocationHeadquarters
- HQ city
- Montvale
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
iPacesetters business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- BPO Contact Center Services: Managed services revenue from contact center outsourcing including inbound/outbound sales, customer experience, omni-channel support, and quality assurance. Revenue generated through contracted service agreements with enterprise clients requiring scalable contact center operations.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
iPacesetters product offering
Product offeringCore offering
iPacesetters is an outsourcing company offering contact center, audience management, lead generation, and database marketing services to enterprise clients. Its service portfolio includes customer acquisition, inbound and outbound sales, omni-channel support, quality assurance, and a hybrid Blendshoring delivery model across onshore, nearshore, and offshore locations. The company blends AI, machine learning, voice analytics, and other proprietary technologies with human-powered service delivery to serve healthcare, retail and eCommerce, communication and media, and petcare clients.
Product overview
Avantive Solutions operates as a BPO (Business Process Outsourcing) specializing in contact center solutions. The portfolio consists of service offerings centered on customer experience management—spanning customer acquisition, inbound/outbound sales, omni-channel support, and quality assurance—complemented by a technology layer that includes AI-powered real-time intelligence, machine learning analytics, voice analytics, accelerated manual dialing, and branded calling. The company blends these human-delivered services with technology capabilities to drive customer engagement outcomes for clients across retail, healthcare, petcare, and media industries.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Reduced call abandonment rates for major pet recovery service client
- +2 more outcomes
Companies that use iPacesetters
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles4 records
iPacesetters technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature5 records
iPacesetters partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights5 records
iPacesetters competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: One of the world's largest customer experience management and BPO companies with operations across 80+ countries. Comparable due to similar contact center outsourcing, customer acquisition, and omni-channel support services for enterprise clients in healthcare, retail, and media verticals.
- Concentrix: Global BPO and customer experience leader with significant contact center operations across multiple verticals and geographies. Comparable due to overlapping customer experience outsourcing services, multi-shore delivery, and enterprise client base, though materially larger in scale.
- TTEC (TeleTech Holdings): Global customer experience technology and services company providing contact center, CX consulting, and digital solutions. Comparable due to similar BPO contact center services, AI-augmented delivery, and enterprise client focus across multiple verticals.
- Foundever (formerly Sitel Group/Sykes): Global CX solutions provider offering customer care, sales, technical support, and BPO services across multiple geographies. Comparable due to similar outsourced contact center operations, multi-shore delivery model, and enterprise customer base.
- Majorel (now Concentrix + Majorel): Global CX and BPO company offering contact center, customer experience, and content services with strong presence in Europe and emerging markets. Comparable due to similar outsourced contact center services, multi-shore delivery model, and vertical focus areas including healthcare and retail.
Direct peers
- TaskUs: Mid-sized digital outsourcing company providing customer experience, content moderation, and back-office services with strong technology orientation. Comparable due to similar contact center services, AI/tech-enabled delivery, multi-shore operations, and similar scale bracket serving enterprise clients.
- Arise Virtual Solutions: Tech-enabled contact center and BPO provider offering customer experience solutions through a distributed virtual agent network. Comparable due to similar outsourced contact center services, customer acquisition capabilities, and enterprise client focus.
- Liveops: US-based on-demand contact center and BPO provider with a flexible remote agent network and cloud-based platform. Comparable due to similar outsourced customer support, inbound/outbound sales, and tech-enabled delivery model for enterprise clients.
- IBEX (IBEX Holdings): Public BPO contact center and customer acquisition company with global delivery and strong technology platform. Comparable due to similar outsourced contact center services, customer acquisition focus, multi-shore delivery, and similar scale serving healthcare, retail, and media clients.
- Alorica: Privately held BPO specializing in customer experience management, customer acquisition, and omni-channel support across multiple geographies. Comparable due to similar outsourced contact center services, multi-shore delivery, and enterprise focus in retail, healthcare, and media verticals.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
iPacesetters social profiles
Digital presenceiPacesetters financial estimates
Financial estimateRevenue estimate
Valuation estimate
iPacesetters leadership team
Management profileNumber of profiles
Profiles4 records
iPacesetters funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
iPacesetters M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about iPacesetters
What does iPacesetters do?
iPacesetters is an outsourcing company offering contact center, audience management, lead generation, and database marketing services to enterprise clients. Its service portfolio includes customer acquisition, inbound and outbound sales, omni-channel support, quality assurance, and a hybrid Blendshoring delivery model across onshore, nearshore, and offshore locations. The company blends AI, machine learning, voice analytics, and other proprietary technologies with human-powered service delivery to serve healthcare, retail and eCommerce, communication and media, and petcare clients.
Is iPacesetters a public or private company?
iPacesetters is a private company. It is classified as unknown and is currently operating.
When was iPacesetters founded?
iPacesetters was founded in 1988. It employs 501 to 1,000 people.
Where is iPacesetters based?
iPacesetters is headquartered in Montvale, United States, in the North America region.
How does iPacesetters make money?
One revenue line is on record: BPO Contact Center Services.
Who are iPacesetters's main competitors?
Broad incumbents on record are Teleperformance, Concentrix, TTEC (TeleTech Holdings), Foundever (formerly Sitel Group/Sykes) and Majorel (now Concentrix + Majorel). Direct peers are TaskUs, Arise Virtual Solutions, Liveops, IBEX (IBEX Holdings) and Alorica.
Does iPacesetters have an API?
No public API is recorded for iPacesetters.