IBEX

Customer Experience (CX) Outsourcing Servicesibex.co

IBEX Global Solutions is a publicly traded AI-powered customer experience outsourcing company serving enterprise clients across technology, financial services, utilities, telecom, retail, and healthcare, operating roughly 36,000 employees across 8 countries and managing over 170 million customer interactions annually.

Company typePublic
Founded2000
HeadquartersWashington, United States
Headcount1–10
GTM typeB2B
OfferingServices

What IBEX does

IBEX Global Solutions, Inc. (NASDAQ: IBEX) is a publicly traded provider of AI-powered customer experience (CX) outsourcing and digital marketing services, founded in 2000 as TRG Customer Solutions and headquartered in Washington, DC. The company operates approximately 30 delivery sites across 8 countries (with Egypt launching in Q1 2026) and employs roughly 36,000 FTEs spanning onshore, nearshore, and offshore locations. It manages over 170 million customer interactions annually for enterprise clients across six primary verticals: Technology & Software, Banking & Financial Services, Utilities, Telecom & Retail, E-commerce/DTC brands, and Healthcare/HealthTech. The company holds ISO/IEC 42001 AI governance certification alongside ISO 27001, SOC 2 Type 2, GDPR, and CCPA compliance.

The core technology asset is the Wave iX AI platform, which includes an AI Virtual Agent (autonomous voice and chat), Translate (multilingual support), and Verify & Route (intelligent routing). This platform is layered with proprietary products including Adcast (Facebook ad management SaaS), BundleDealer (telecom comparison shopping), RefleCX (voice-of-customer survey platform), and a Business Intelligence toolset. IBEX's primary strategic AI partnership is with Sierra, which integrates Sierra's conversational AI with IBEX's delivery expertise. Vertical-specific go-to-market brands (ibex Financial, ibex Utilities, ibex HighTech, ibex Connect) provide specialized positioning.

Revenue is generated primarily through enterprise managed-services contracts for outsourced contact center and CX work, supplemented by professional services in digital marketing (ibex Digital) and subscription/recurring revenue from technology platforms (RefleCX, BI). Pricing is quote-based with multi-year enterprise contracts, distributed via direct enterprise sales targeting blue-chip and new-economy brands. In Q3 FY2026, IBEX reported record revenue of $164.4 million (16.8% YoY growth) and raised full-year guidance to $638–$642 million, alongside 100% client retention and 11 new client wins.

IBEX firmographics

Firmographics

Name: IBEX
Legal name: IBEX Global Solutions, Inc.
Website: https://ibex.co
Company type: Public
Founded year: 2000
Operating status: Operating
Headcount range: 1–10 employees
Short description: IBEX Global Solutions is a publicly traded AI-powered customer experience outsourcing company serving enterprise clients across technology, financial services, utilities, telecom, retail, and healthcare, operating roughly 36,000 employees across 8 countries and managing over 170 million customer interactions annually.
Ownership category
akta.pro rank

IBEX industry classification

Industry

Product category: Customer Experience (CX) Outsourcing Services
NAICS: Custom Computer Programming Services (541511)
SIC: Services-Computer Programming Services (7371)
akta.pro primary industry: Customer Experience (CX) & Digital Experience (BPAHAEAC)
akta.pro secondary industries: Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Customer Experience (CX) & Voice of Customer (NPS/CSAT, Journey Research) (MPAAALAH)

Keywords

Customer experience outsourcing
Contact center services
AI customer service
Business process outsourcing
Digital marketing services

Where IBEX is headquartered

Location

Headquarters

HQ city: Washington
HQ country: United States
HQ region: North America

Offices8 records

Markets served

IBEX business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

CX Outsourcing Services: Outsourced customer experience and contact center services delivered through human agents across onshore, nearshore, and offshore locations. Revenue generated through service contracts with enterprise clients, typically based on transaction volume or FTE pricing.
Digital Marketing Services: AI-powered digital marketing services for online customer acquisition, engagement, and retention. Includes performance marketing, advertising management, and customer acquisition solutions.
CX Technology Solutions: Survey technology, feedback solutions, and business intelligence tools. Revenue from technology platform licensing and analytics services.
Utility CX Solutions: Specialized customer experience solutions for utility companies including new connection concierge, marketplace, digital outreach, and voice of customer surveys.

Pricing tiers

Model	Billing	Price
Other	Multi-year contract	Enterprise CX Outsourcing

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

IBEX product offering

Product offering

Core offering

IBEX delivers outsourced customer experience (CX) solutions through a global network of contact centers across 8 countries, combining human agents with its proprietary Wave iX AI platform. The company provides omnichannel customer support, technical assistance, sales conversion, and retention services for enterprise clients in telecom, retail, financial services, healthcare, and technology sectors. Revenue is generated primarily through multi-year enterprise contracts priced on transaction volume or FTE basis, supplemented by digital marketing services and technology platform licensing.

Product overview

IBEX operates as a multi-solution CX technology and outsourcing company with a platform-plus-modules architecture. The core Wave iX platform provides AI-powered customer experience automation through interconnected modules including AI Virtual Agent (autonomous voice/chat agents), Translate (multi-language support), and Verify & Route (intelligent routing). Supporting the platform are specialized products: Adcast (Facebook ad management SaaS), BundleDealer (telecom comparison shopping API), RefleCX (VoC survey platform), and Business Intelligence (analytics suite). Industry-specific solutions include ibex Connect (CX outsourcing), ibex Digital (digital marketing), ibex Financial (fintech CX), ibex Utilities (utility marketplace and engagement), and ibex HighTech (tech sector CX). The company also operates consumer-facing brands including LocalCableDeals and BuyTVInternetPhone, and maintains thought leadership through the WaveZero content brand.

Differentiator

Problem solved

Functional benefit

Brands

Wave iX: AI-powered customer experience platform solution suite including AI Virtual Agent, Translate, and Verify & Route tools.
ibex Digital
ibex CX
ibex Financial
ibex Utilities
Velocity
RefleCX
CliCX
Adcast
BundleDealer
LocalCableDeals
BuyTVInternetPhone
WaveZero

Products and services

Wave iX AI Platform AI-powered customer experience platform suite featuring AI Virtual Agent, Translate, and Verify & Route tools that automates high-volume customer service interactions while routing complex intents to human agents. Targeted at enterprise brands seeking AI-enabled CX delivery.
ibex Connect Worldwide CX outsourcing service providing agent support, technical assistance, account management, and back-office services for New Economy and Blue Chip brands. Includes seamless service-to-sales conversion and lifetime customer value acceleration.
ibex Digital AI-powered digital marketing agency delivering online customer acquisition technology, performance marketing, advertising management, and end-to-end customer engagement solutions for growth-focused brands.
ibex Financial Financial services CX ecosystem covering banking, payments, transfers, investments, warranty, loans, retail, and crypto market segments with AI-enabled compliance and fraud management capabilities.
ibex Utilities Utility CX solution suite including New Connection Concierge, CliCX Utility Marketplace, Mindshare Digital Outreach, and RefleCX surveys covering the entire utility customer lifecycle.
ibex HighTech Technology sector CX solution with omnichannel support, AI-powered performance tools, adaptive Bestshore and work-from-home delivery, and enterprise-grade security for high-growth tech brands.
ibex CX (RefleCX) Voice of the Customer survey and feedback platform enabling SMS, email, and web surveys across the customer lifecycle with real-time telemetry and social media sentiment analysis.
Business Intelligence Platform Enterprise-grade analytics and professional services providing insight discovery from customer interaction data, including speech analytics, churn prediction, KPI correlation, Glide Path Modeling, and performance optimization tools.
Adcast Scalable SaaS ad management platform integrating with Facebook advertising platform, enabling bulk launch of thousands of targeted campaigns with automated bid optimization and real-time performance tracking.
BundleDealer Address-based comparison shopping platform enabling consumers and agents to compare and purchase telecom services across multiple providers from a unified interface with real-time pricing and order tracking.

Quantifiable outcome

Record Q3 FY2026 revenue of $164.4 million, up 16.8% year-over-year
+6 more outcomes

Companies that use IBEX

Customer profile

Named customers5 records

Segments6 records

Ideal customer profiles4 records

IBEX technology and API

Technology

Technology focussed Yes

API detail

Has API: Yes
API docs
API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability10 records

Feature6 records

IBEX partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

SierraflagshipTechnology or Integration · 5 May 2026Strategic partnership to deliver AI-powered customer experience solutions at scale by combining Sierra's conversational AI platform with ibex's CX expertise, IT integration, and analytics capabilities. Enables deployment of end-to-end AI solutions for global brands in weeks rather than months. Philippine Airlines deployment demonstrated scalable automation and natural interactions.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

IBEX competitors and assessment

Company assessment

Direct peers

Teleperformance: Largest global CX/BPO outsourcer, directly competing with IBEX across voice, chat, and digital CX services for enterprise and new-economy clients. Closest scale and geographic-footprint analog.
Concentrix: Global CX and customer engagement outsourcer with comparable enterprise client base, omnichannel delivery, and growing technology-enabled services — directly overlapping with IBEX's CX outsourcing and digital marketing offerings.
TTEC Holdings: Customer experience technology and services company offering CX outsourcing, AI, and analytics. Direct competitor in enterprise CX BPO with overlapping verticals in telecom, financial services, and tech.
TaskUs: Digital outsourcing specialist serving tech, fintech, and e-commerce with content moderation and CX. Closely aligned with IBEX's HighTech and Digital segments and similar nearshore/offshore delivery model.
Foundever: Global CX leader (formerly Sitel/Sykes) with comparable omnichannel contact center services, large offshore footprint, and enterprise customer base across telecom, financial services, and retail.
Alorica: Privately held CX solutions provider with digital-first delivery model, multilingual support, and AI-enabled agent assist — comparable to IBEX's Wave iX-enabled hybrid model.
StarTek: Customer engagement BPO with omnichannel and digital services across telecom, financial services, and e-commerce — directly comparable in scope, verticals, and digital transformation focus.

Broad incumbents

Genpact: Larger, established business process services and digital transformation provider with AI-led service offerings. Overlaps with IBEX in financial services CX, BFSI process automation, and analytics.

Emerging players

Sierra: IBEX's flagship AI partner for conversational AI agents. Comparable as a customer-experience AI platform and emerging competitor in AI agent technology; potential threat if Sierra moves direct-to-enterprise.
Five9: Cloud contact-center-as-a-service provider enabling enterprise CX automation. Comparable in the AI-augmented CX technology layer IBEX builds on and competes against for automation-led deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

IBEX compliance and trust

Trust signal

Compliance6 records

IBEX financial estimates

Financial estimate

Revenue estimate

Valuation estimate

IBEX leadership team

Management profile

Number of profiles

Profiles14 records

IBEX subsidiaries and ownership

Company hierarchy

Subsidiaries5 records

IBEX funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

IBEX M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IBEX

What does IBEX do?

Is IBEX a public or private company?

IBEX is a public company. It is classified as public and is currently operating.

When was IBEX founded?

IBEX was founded in 2000. It employs 1 to 10 people.

Where is IBEX based?

IBEX is headquartered in Washington, United States, in the North America region.

How does IBEX make money?

Four revenue lines are on record. CX Outsourcing Services are the primary driver. The others are digital Marketing Services, CX Technology Solutions and utility CX Solutions.

Who are IBEX's main competitors?

Direct peers on record are Teleperformance, Concentrix, TTEC Holdings, TaskUs, Foundever, Alorica and StarTek. Genpact is listed as a broad incumbent. Emerging players are Sierra and Five9.

Does IBEX have an API?

Yes. BundleDealer API allows third-party integration of BundleDealer functionality and capabilities on any brand website, enabling address-based comparison shopping across multiple service providers.

What industry is IBEX in?

IBEX's product category is Customer Experience (CX) Outsourcing Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of BPAHALAK, Customer Experience (CX) & Voice-of-Customer Analytics. Its NAICS code is 541511 and its SIC code is 7371.