North Carolina 811

What North Carolina 811 does

North Carolina 811, Inc. (NC811) is a non-profit one-call notification center established in 1978 and headquartered in Greensboro, North Carolina. Under state law, NC811 operates as the mandated communications link between excavators and the operators of underground utilities across the state. Excavators and homeowners contact NC811 before digging, and the organization transmits locate requests to member utilities, which dispatch professional locators to mark buried gas, electric, water, sewer, telecommunications, and cable lines at no cost to the excavator. NC811 is funded entirely by membership fees from these utility operators, charged on a per-transmission or proportional flat-rate basis, and the service itself is free to all callers.

The technology stack centers on three digital channels: CENTER LOGiX for professional excavators (remote ticket entry and ticket management), DiG LOGiX for consumers and small contractors (single-address tickets, ticket revision, positive response, near-ticket lookup), and a mobile application. A Positive Response subsystem allows member utilities to publish the status of each locate request. The underlying geographic database uses Place, Grid/Gridlet, and Polygon constructs to match incoming excavation notices with affected member utilities. Ticket records are retained for up to four years and can be searched by members free of charge or by the public for a fee. NC811 also runs education programs (the Safety Sam mascot, 811 Kids, National Safe Digging Month campaigns) and maintains referral services for private lines not covered by the state mandate.

NC811 is structured as a membership cooperative under North Carolina law and is governed by a board composed of utility representatives. It is a founding owner of Norfield Development Partners, a software joint venture among eight 811 organizations that builds ticket-management platforms used across the industry. Operationally, the organization is geographically constrained to North Carolina, which both defines its regulatory franchise and limits any expansion ceiling.

Name

North Carolina 811

Legal name

North Carolina 811, Inc.

Website

https://nc811.org

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

51–100 employees

Short description

North Carolina 811 is a non-profit one-call notification center established in 1978 that connects excavators with underground utility operators across North Carolina. It transmits dig notifications to member utilities, who dispatch locators to mark buried infrastructure at no cost to excavators or homeowners.

Ownership category

akta.pro rank

Product category

Underground Utility Notification Services

NAICS

Facilities Support Services (5612)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk) (EUAJADAH)

Keywords

• Utility notification service
• Underground damage prevention
• Locate request management
• Excavation safety
• One-call center

Headquarters

HQ city

Greensboro

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Utility Membership Fees: NC811 is a non-profit organization fully funded by member facility owners. Members pay either a per-transmission fee (per ticket received) or a flat rate fee based on their proportional share of the annual operating budget. Utilities covering 0-24 tickets annually pay $50/year, 25-100 tickets pay $100/year, and 101-200 tickets pay $150/year. Larger members pay based on ticket volume percentage of total budget.
2. Public Ticket Search Fees: Ticket search for the general public carries a minimum flat rate of $25.00 per hour, payable via check, money order, or PayPal. PayPal processing adds $1.50 per ticket fee. Members access ticket search for free.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

North Carolina 811 operates a state-mandated one-call notification center that receives excavation notifications from professional excavators and homeowners (via 811 phone line, web portals, and mobile app) and transmits those requests to member utility facility owners. Member utilities then dispatch professional locators to mark underground gas, electric, water, sewer, telecommunications, and cable lines at no cost to the excavator. The organization is a non-profit cooperative fully funded by utility member fees.

Product overview

North Carolina 811 operates as a nonprofit utility notification center that serves as the communications link between excavators and utility providers across North Carolina. The platform consists of a central call center (dialing 811 or 1-800-632-4949), a web-based platform with multiple integrated tools including DiG LOGiX for single-address ticket entry and positive response checking, CENTER LOGiX for professional excavator remote ticket entry, and a mobile app. The core service transmits excavation notification requests to member utility companies, which then dispatch professional locators to mark underground lines at no cost to excavators.

Differentiator

Problem solved

Functional benefit

Products and services

• NC811 Core Notification Service The central 811 call center service that receives excavation notifications from excavators and transmits them to member utility companies for underground utility marking. Operates 24/7 with emergency and damage report processing after hours.
• CENTER LOGiX Remote Ticket Entry web-based system for professional excavators to submit and manage complex and multiple locate requests. Requires log-in credentials and training. Developed by Norfield Development Partners.
• DiG LOGiX Consumer-facing web action center providing Single Address Ticket entry, ticket revision and update capabilities, Positive Response checking, and Near Ticket lookup for homeowners and small contractors.
• NC811 Mobile App Mobile application available for Apple and Android devices enabling users to submit locate requests and check ticket status on the go.
• Ticket Search Archive retrieval service that provides copies of locate tickets up to four years old. Free for members and CENTER LOGiX users via Long Term Storage; $25.00 per hour minimum flat rate for the general public via check, money order, or PayPal.
• DIRT Lite Damage Reporting Incident reporting system used by member facility owners to report damage to their underground facilities to NC811 for damage prevention analysis.
• Private Line Locators Referral Referral service that connects excavators with private utility locating companies for marking private lines such as sprinkler systems, pet fences, propane lines, and electric lines to outbuildings that the 811 system does not cover.

Quantifiable outcome

• Every 9 minutes an underground utility line is damaged because someone did not call 811 first, highlighting the ongoing need for the service.

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Common Ground Alliance (CGA)coreStrategic or Co-development PartnerNC811 is a member of and operates under standards established by the Common Ground Alliance, the national organization for damage prevention. The 811 logo is used with CGA permission.
• NC Utility Coordinating Committee (NCUCC)coreStrategic or Co-development PartnerNCUCC provides a forum for utilities, government agencies, and contractors to discuss planning, engineering, construction, and technology issues. NC811 participates in and supports this committee.
• Norfield Development PartnerscoreTechnology or IntegrationNorfield Development Partners is a software provider for one-call centers and ticket management solutions. NC811 is a founding partner/owner of NDP, which developed CENTER LOGiX and other NC811 technology platforms.
• Pipes Plus TrainingminorGTM or Marketing PartnerNC811 partner providing training resources for the damage prevention industry.
• Call811.comminorGTM or Marketing PartnerNational website providing information on how to contact each state's 811 center and specific state digging laws.
• APWA North Carolina ChapterminorStrategic or Co-development PartnerAmerican Public Works Association chapter partnership for damage prevention education.
• Martinsville SpeedwayminorGTM or Marketing PartnerNASCAR venue partnership for the Call811.com Before You Dig 250 race, bringing safe digging messages to motorsports audiences.
• iRacingminorGTM or Marketing PartnerVirtual racing partnership where NC811 was title sponsor for racing events, using motorsports entertainment to reach new audiences with safe digging messages.
• Full Throttle Performance Sim Racing LeagueminorGTM or Marketing PartnerSim racing league partner for NC811-sponsored virtual racing events.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Sunshine 811: Florida's state-level one-call notification center operating the same 811 damage prevention model. Directly comparable in service scope, member-funded non-profit structure, and technology platform approach (web ticket entry, positive response, mobile app).
• Miss Utility: Maryland's one-call center operating the 811 notification model for excavators and utility members. Operates with similar member-funded structure, web/mobile ticket entry, and positive response systems — closely aligned business model.
• Texas 811: Texas's state one-call notification center with comparable member-funded non-profit structure and 811 service. Scaled to a much larger state population, providing a useful size-comparable for NC811's operational model.
• Georgia 811: Georgia's state one-call center providing damage prevention and locate request coordination. Operates the same legally mandated 811 model with member utility fees funding the non-profit organization.
• PA One Call (Pennsylvania 811): Pennsylvania's state-level one-call notification center with the same 811 mandate and member-funded structure. Directly comparable in service scope, technology platform (web ticket entry, positive response), and regulatory framework.
• Dig Safely New York: New York's state one-call notification center providing the 811 service for excavation damage prevention. Operates the same member-funded, state-mandated model with comparable technology platforms.
• USA North 811: California's one-call notification center (formerly Dig Safely) operating the 811 model for the largest state market. Provides a useful large-state comparison for NC811's operational approach and member-funded structure.
• Kentucky 811: Kentucky's state one-call notification center with similar member-funded non-profit model and 811 damage prevention mandate. Closely comparable in size and operational scope.

Broad incumbents

• Common Ground Alliance: National non-profit organization that establishes damage prevention best practices and owns the 811 trademark. NC811 is a member and uses the 811 logo with CGA permission. CGA operates at a national/macro level while NC811 executes at the state level.

Emerging players

• USIC (Underground Service and Infrastructure Corporation): Largest private utility locating company in North America, performing the actual on-site line marking that NC811 coordinates. Adjacent rather than directly competitive — USIC handles the locate execution while NC811 routes the request, and USIC also serves the private line market NC811 cannot.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/nc_811
• YouTubeyoutube.com/@nc811org5
• Facebookfacebook.com/nc811
• LinkedInlinkedin.com/company/north-carolina-811
• Instagraminstagram.com/northcarolina811

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Carolina 811