CMS Internet

What CMS Internet does

CMS Internet is a privately held regional broadband internet service provider (ISP) founded in 1997 and headquartered in Mount Pleasant, Michigan. The company delivers connectivity, voice, and adjacent technology services to residential and commercial customers across four Central Michigan counties (Clare, Isabella, Montcalm, and Gratiot). Underlying infrastructure combines fixed wireless (5G, 6G, 6G+), fiber-to-the-premises, and Ethernet over copper; CMS also operates its own VoIP phone service platform (built in 2008 after initially reselling since 2005) and an in-house colocation data center in Mount Pleasant with standby generator, redundant cooling, Novec 1230 fire suppression, and 24x7 surveillance. A dedicated managed cybersecurity and IT division, Journey Managed IT Services, has been in operation since 2016, and CMS created the non-profit Central Michigan Internet Exchange (CM-IX) in 2024 to broaden regional interconnectivity.

Name

CMS Internet

Legal name

CMS Internet LLC

Website

https://cmsinter.net

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

CMS Internet is a privately held regional ISP founded in 1997 in Mount Pleasant, Michigan, delivering fiber, fixed wireless, VoIP, managed IT, colocation, and surveillance services to residential and commercial customers across four Central Michigan counties.

Ownership category

akta.pro rank

Product category

Telecommunications and Managed IT Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired Telecommunications Carriers (517111), Wireless Telecommunications Carriers (except Satellite) (517112), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Security Systems Services (except Locksmiths) (561621)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Municipal & Community Broadband Networks (HDAIACAE)

akta.pro secondary industry

Public Carrier Connectivity & Managed Services for Utility WAN (MPLS, DIA, APN) (EUADAIAG)

Keywords

• Regional internet service
• Broadband connectivity
• Managed IT services
• VoIP phone service
• Colocation services

Headquarters

HQ city

Mount Pleasant

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Residential Internet Services: Monthly subscription fees for residential broadband internet access delivered via fiber, wireless (5G, 6G, 6G+) technologies. Plans range from $59.95 to $109.95 per month with varying speeds up to 940 Mbps.
2. Commercial Internet Services: Monthly subscription fees for business broadband including fiber and wireless options. Plans range from $69.95 to $249.95 per month with speeds up to 1 Gbps symmetric.
3. Voice Services: VoIP telephone service for residential ($24.95-$29.95/month) and commercial customers. Includes unlimited calling to US, Canada, Puerto Rico. Commercial plans include SIP trunking and PBX services with per-seat pricing at $4.99/handset.
4. Colocation Services: Data center colocation services with plans from $100-$400/month for rack units (1U to full cabinet). Includes internet access, IP addresses, remote hands, and cross connects.
5. Managed IT / Cybersecurity: Journey Managed IT Services provides flat-rate monthly cybersecurity and IT support plans for businesses. Proactive threat hunting, MDR, SIEM, endpoint security, and managed firewall services.
6. Surveillance / Security: Verkada hybrid cloud security camera solutions sold and supported by CMS as an authorized reseller. Includes cameras, storage, and monitoring capabilities.
7. MDU Services: Multi-dwelling unit internet services including network design, construction, tenant registration, access control, and 24x7 technical support for property managers and landlords.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

CMS Internet provides residential and commercial broadband internet access via fiber and fixed wireless technologies (5G, 6G, 6G+), VoIP telephone service on its own proprietary phone platform, managed cybersecurity and IT support through its Journey Managed IT Services division, data center colocation in Mount Pleasant, MI, multi-dwelling unit (MDU) property network services, and Verkada hybrid cloud surveillance solutions. The company serves as a one-stop-shop for communications and IT needs across Central Michigan (Clare, Isabella, Montcalm, and Gratiot Counties).

Product overview

CMS Internet is a regional technology and communications provider serving Central Michigan since 1997, offering a one-stop-shop portfolio of residential and commercial services. Residential offerings include fixed broadband internet (5G, 6G, 6G+ wireless, and Fiber tiers), VoIP voice service, and streaming TV guidance. Commercial solutions encompass internet connectivity (fiber and wireless), business voice/PBX systems, managed IT security (via subsidiary Journey), data center colocation, multi-dwelling unit (MDU) property services, and hybrid cloud surveillance (via Verkada). The company also operates CM-IX, a non-profit internet exchange, and provides customer self-service through an online billing portal. The portfolio operates as interconnected services—broadband connectivity serves as the foundation for voice, streaming, and managed IT offerings.

Differentiator

Problem solved

Functional benefit

Brands

• Journey Managed IT Services: A fixed-cost managed cyber security and IT support service division created by CMS in 2016, designed for businesses of all sizes to defend against modern cyber threats.
• Central Michigan Internet Exchange (CM-IX)

Products and services

• Residential Internet Fixed wireless and fiber optic broadband internet access for residential customers in Central Michigan, available in multiple speed tiers (5G, 6G, 6G+, and Fiber) with unlimited data. Plans range from $59.95 to $109.95/month with speeds up to 940 Mbps symmetric.
• Residential Voice Residential VoIP phone service utilizing CMS's proprietary phone platform with unlimited calling to US states, Canada, and Puerto Rico. Includes call forwarding, voicemail, and 24/7 support. Priced at $24.95/month bundled or $29.95/month standalone.
• Streaming TV Guidance Television streaming guidance and support service helping residential customers transition from cable/satellite to internet-based streaming platforms.
• Commercial Internet Fiber and fixed wireless connectivity solutions for businesses in Clare, Isabella, Montcalm, and Gratiot Counties with symmetric speeds up to 1 Gbps and unlimited data. Plans range from $69.95 to $249.95/month.
• Commercial Voice / Phone Service Business VoIP phone service with unlimited calling, free number porting, DID support, and toll-free number availability. Includes SIP trunking and custom voice solutions for businesses.
• Phone Systems (PBX) On-premise and hosted PBX phone system solutions using Sangoma technology, offering unlimited extensions, voicemail, auto-attendants, conference rooms, and soft-phone support. Hosted PBX priced at $4.99/month per handset.
• Journey Managed IT Services Fixed-cost managed cybersecurity and IT support service including Managed Detection and Response (MDR), SIEM, endpoint protection, security awareness training, cloud security, and managed firewall services. Designed for businesses of all sizes.
• Colocation Secure data center colocation in Mount Pleasant, Michigan with plans ranging from 1U ($100/month) to full cabinet ($400/month), featuring redundant power, cooling, fire suppression, and 24/7 security monitoring.
• MDU (Multi-Dwelling Unit) Services Property-wide internet, network design, automated tenant registration, access control, and 24/7 technical support for apartment complexes, rental properties, and multi-unit residential properties.
• Surveillance (Verkada) Hybrid cloud security camera solutions offered as an authorized Verkada reseller, featuring enterprise cameras with onboard processing, cloud backup, and advanced analytics for commercial customers.
• Central Michigan Internet Exchange (CM-IX) Non-profit internet exchange created by CMS to improve service provider and business connectivity in central Michigan.

Quantifiable outcome

• Reduced improper labeling from ~30% to ~2% through Numeracle partnership for voice customers
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and supporting.

• VerkadacoreChannel Partner/ Reseller/ DistributorCMS Internet is an authorized reseller of Verkada hybrid cloud security cameras and video surveillance solutions. Verkada provides enterprise-grade physical security cameras with cloud management, onboard processing, and advanced analytics. CMS offers these cameras to commercial customers as part of their security solutions portfolio.
• NumeraclecoreTechnology or IntegrationCMS Internet partners with Numeracle to protect business voice customers from call blocking and improper labeling as 'Spam' or 'Fraud'. Numeracle's Entity Identity Management solution validates legitimate business calls and manages phone number registration across carriers and analytics companies. This partnership helps maintain contact rates for CMS commercial voice customers.
• SangomasupportingTechnology or IntegrationCMS Internet offers Sangoma phone systems (on-premise PBX and hosted PBX) as part of their commercial voice solutions. Sangoma phones and devices are featured on CMS's phone system pages with links to Sangoma's website for product information.

Scale indicators4 records

Recent moves8 records

Expansion highlights5 records

Peers

• Spectrum (Charter Communications):

Direct peers

• Point Broadband: Regional fiber and fixed wireless ISP delivering broadband, voice, and managed services to rural and small-town markets across the Southeast and Midwest — analogous service portfolio and rural customer profile.
• Mercury Broadband: Regional fixed wireless and fiber ISP serving rural Midwest communities with residential and business broadband, VoIP, and managed services — directly comparable business model and customer mix to CMS Internet.
• Midwest Energy & Communications: Michigan-based rural broadband and communications cooperative serving southwest and central Michigan counties with fiber internet, voice, and managed IT — directly overlaps CMS's Central Michigan service area and rural cooperative-style customer base.

Broad incumbents

• TDS Telecom: Large regional incumbent telecom operating fiber, broadband, and voice services across rural and small-town America — provides a broader-portfolio benchmark for how a scaled regional player monetizes similar services.
• WOW! (WideOpenWest): Regional cable and fiber broadband operator providing internet, voice, and business services in select Midwest and Southeast markets — comparable product set and SMB/consumer segmentation, with overlap risk in adjacent Michigan markets.
• Consolidated Communications: Multi-state fiber and broadband provider focused on rural and mid-sized markets with broadband, voice, and managed IT — comparable customer geography and product mix, though at significantly larger scale than CMS.
• Metronet: Multi-state fiber-to-the-home ISP operating across the Midwest, offering gigabit broadband, voice, and business services — illustrative of a scaled fiber competitor that could overbuild CMS's footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cmsinternet
• Facebookfacebook.com/cmsinternet

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CMS Internet