What Pilsen Wellness Center does

Pilsen Wellness Center, Inc. is a non-profit, community-based behavioral health and human services organization headquartered in Chicago, Illinois. Founded in 1967 and formally incorporated in 1975 (originally as Pilsen-Little Village Community Mental Health Center, Inc., renamed in April 2008), the organization operates 18 programming sites across Chicago neighborhoods and suburban Cicero, Berwyn, Melrose Park, and Stone Park, delivering 35+ integrated programs in mental health counseling, substance use recovery (including methadone-assisted treatment and DUI services), supervised residential care, youth services, alternative education, and community wellness (food pantry and mobile van outreach). Its differentiator is cultural competency: 80% of staff are bilingual and bicultural, and services are anchored in the predominantly Latino communities it serves.

The organization offers no proprietary technology product. Service delivery is clinical and human-staff-driven, supplemented by a website with online booking, a 24/7 mobile crisis response line (773-820-9003 / 988), and the Wellness on Wheels mobile van. It is accredited by CARF across 12 programs for 2022-2025.

Pilsen Wellness Center's revenue model combines government grants (Illinois Department of Human Services across multiple divisions, Chicago Department of Public Health, Chicago Department of Family & Support Services, Start Early) with clinical billing to Medicaid and private insurance (BCBS PPO, United Healthcare PPO, Cigna PPO). No self-pay pricing is publicly disclosed, and there is no equity funding. Customer segments span individuals with mental health and substance use disorders, at-risk youth aged 11-17, teen mothers, economically disadvantaged Latino families in targeted zip codes, and individuals with severe mental illness requiring residential or supported employment services.

Name

Pilsen Wellness Center

Legal name

Pilsen Wellness Center, Inc.

Website

https://pilsenwellnesscenter.org

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

251–500 employees

Short description

Pilsen Wellness Center is a Chicago-based non-profit providing bilingual mental health counseling, substance use recovery, youth services, residential care, and food security programs across 18 sites in Chicagoland, serving predominantly Latino and low-income communities with 80% bilingual staff.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (62322), Child and Youth Services (62411)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093), Services-Social Services (8300)

akta.pro primary industry

Behavioral Health & Cognitive Support Coordination (Dementia, Depression, SUD) (HSABAIAF)

akta.pro secondary industry

Behavioral Health Adult Day Programs (Geriatric Mental Health) (HSABANAG)

Keywords

• Mental health services
• Substance use treatment
• Youth development programs
• Community behavioral health
• Nonprofit human services

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices18 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Private Insurance: Bilingual mental health counseling services billed to private insurance providers including BCBS PPO, United Healthcare PPO, and Cigna PPO.
2. Government Grants and Funding: Funding from Illinois Department of Human Services (Divisions of Mental Health, Substance Use Prevention & Recovery, Family & Community Services, Early Childhood, Rehabilitation Services), Chicago Department of Public Health, City of Chicago Department of Family & Support Services, Start Early, and other government sources.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Pilsen Wellness Center is a non-profit community-based mental health and human services organization delivering mental health counseling, substance use recovery, youth services, and community wellness programs across 18 sites in the Chicago metropolitan area. Services include individual and family therapy, psychiatric care, 24-hour crisis stabilization, medication-assisted recovery with methadone, DUI services, youth mentorship and alternative high school education, residential programs, and a wellness food pantry. The organization employs 80% bilingual and bicultural staff to deliver culturally sensitive care to predominantly Latino and underserved communities.

Product overview

Pilsen Wellness Center is a non-profit community-based mental health and human services organization offering a comprehensive portfolio of integrated services across 18 sites in the Chicago metropolitan area. The organization operates as a multi-service platform with distinct divisions: Mental Health Services (including counseling, crisis care, residential programs, and specialized tracks like FEPP and juvenile justice), Substance Use Recovery (MAR with methadone, DUI services, adolescent treatment, and prevention programs), Youth Services (teen mom programs, home visiting, youth development, mentoring, and alternative education through Latino Youth High School), and Community Support Programs (wellness pantry, mobile van services, and drop-in centers). The portfolio includes over 35 human services programs delivering holistic, culturally-sensitive care with 80% bilingual and bicultural staff, serving predominantly Latino communities while expanding to serve diverse populations across Chicagoland suburbs.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health Counseling Comprehensive outpatient mental health services for adults, children, and adolescents including individual and family therapy, treatment planning, support service referrals, crisis intervention, and psychiatric care, available at 17 locations.
• Mental Health Crisis Care 24-hour crisis stabilization services providing mobile crisis response, crisis intervention, crisis stabilization, and aftercare for individuals experiencing mental health crises.
• Community Support Team (CST) Structured services for individuals diagnosed with severe mental illness, including intensive case management, clinical assessments, treatment planning, psychiatric services, advocacy, medication training, therapy, social rehabilitation, and 24-hour emergency services.
• Psychosocial Rehabilitation Services (PSR) Program assisting individuals with serious mental health conditions in improving daily functioning through organized daily activities and individualized participant goals.
• First Episode Psychosis Program (FEPP) Specialized treatment approach for individuals aged 14-40 who have had a psychotic illness for no more than 18 months, funded by the Illinois Department of Human Services.
• Project for Assistance in Transition from Homelessness (PATH) Community-based outreach and referrals for mental health, substance use, case management, and supportive services for adults with serious mental illness and co-occurring substance use disorders who are homeless or at risk.
• Mental Health Juvenile Justice Program (MHJJ) Program assisting youth aged 18 and under involved with or at risk of juvenile justice involvement through court advocacy, counseling, assessment, and treatment planning.
• Individualized Placement and Support (IPS) Supported employment services connecting adults receiving mental health treatment with local businesses for employment opportunities, including job preferences inventory and benefits counseling.
• Residential Services Safe, supervised residential programs for individuals diagnosed with mental illness, including Pilsen Inn Residential and Wellness Inn Residential offering 24-hour care, independent living skills training, crisis intervention, and medication management.
• Housing Opportunities for Persons with AIDS (HOPWA) Supervised residential setting for homeless persons with HIV/AIDS diagnosis and co-occurring mental health and/or substance use diagnosis.
• Healthy Chicago - Mental Health Collective (HC-MHC) Program expanding mental health therapy and case management services to Lower West Side and Gage Park communities using a trauma-informed approach, available in English or Spanish.
• Thriving and Healing from Trauma Therapeutic program for youth and young adults ages 6-24 providing trauma-focused support, coping skills development, and resilience building.
• Medication-Assistance Recovery (MAR) with Methadone Outpatient substance use treatment combining methadone medication with therapy, counseling, and support services for opioid use disorder, available at Little Village and Stone Park facilities.
• DUI Services Court-mandated counseling, case management, legal seminars, license reinstatement assistance, and DUI forms preparation at multiple locations including Pilsen, Little Village, and Melrose Park.
• Drug Free Program Outpatient substance use treatment providing individual and group counseling, case management, crisis assessment, and linkages to domestic violence programs, mental health services, and inpatient rehabilitation.
• Adolescent Substance Use Treatment (ASUTS) Individual substance use counseling and case management services for adolescents ages 13-17 including drug education, coping skills training, relapse prevention, and group counseling.
• Chicago Substance Use Prevention Program (CSUP) Youth education and prevention initiative providing drug education workshops and seminars to local schools, including parent/family educational seminars and youth advisory councils.
• Teen Mom's Program (Unidos Formando Un Futuro) Three-year program supporting young expecting mothers up to age 30 in their first or second pregnancy or with newborns under three months, serving Little Village, Pilsen, Back of the Yards, and West Lawn areas with parent groups and home visits based on the Healthy Families America model.
• Home Visiting Program Personalized in-home visits for young expecting mothers based on the Healthy Families America model, providing hands-on guidance and resources to build parenting skills and self-sufficiency.
• Reimagine Youth Development Services Program supporting youth aged 11-17 at risk of gun violence exposure in Gage Park and South Chicago communities through academic tutoring, STEM lessons, life skills training, and civic engagement.
• Mentoring Program Program providing at-risk teens with dedicated mentors, conflict resolution guidance, trauma-focused support, and curriculum-driven mentorship to help stay in school and graduate.
• Youth Risk Prevention Center Program Support and resources for at-risk youth to avoid substance use, violence, and school dropout through counseling, group support, life skills training, and educational support.
• Latino Youth High School Gang-neutral charter high school providing a safe environment for students to earn a high school diploma with personalized support, counseling, and leadership development opportunities.
• Wellness Food Pantry Weekly access to fresh, nutritious food for families in 60608, 60609, 60623, 60632, 60617 zip codes, operating at Pilsen and South Chicago sites.
• Wellness on Wheels (WOW) Mobile Van Program Mobile behavioral health treatment program providing outpatient services, counseling, case management, and mental health outreach to Gage Park area families.
• Private Insurance Mental Health Counseling Expert bilingual mental health counseling services covered by private insurance including BCBS PPO, United Healthcare PPO, and Cigna PPO.
• Drop-In Center

Quantifiable outcome

• 45+ years of continuous operation providing community mental health services
• +1 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• Youth Connection Charter SchoolscoreStrategic or Co-development Partner · 1 January 2022Charter school network partner supporting Latino Youth High School alternative education program.
• Alternative Schools NetworkcoreStrategic or Co-development Partner · 1 January 2022Network partner supporting alternative education services for at-risk youth.
• The Greater Food DepositorycoreStrategic or Co-development Partner · 1 January 2022Food bank partner supporting Wellness Pantry food distribution program for families in underserved zip codes.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Thresholds: Chicago-based nonprofit providing community mental health, substance use, housing, and employment services to adults with mental illness and SUD. Directly comparable in mission, Chicago footprint, CARF accreditation, and Medicaid-funded service model.
• Trilogy Behavioral Healthcare: Chicago nonprofit offering mental health, substance use, psychiatric rehabilitation, and community support services for adults with serious mental illness. Closely comparable on CARF-accredited, Medicaid-billed clinical model and Chicagoland service area.
• Rincon Family Services: Chicago-area Latino-focused nonprofit providing mental health, substance use, youth, and family services. Highly comparable on cultural-competency positioning, bilingual/bicultural staff, and integrated community-based service portfolio.
• Community Counseling Centers of Chicago (C4): Chicago nonprofit providing outpatient mental health, substance use, and primary care integration to underserved populations. Directly comparable on CARF accreditation, Medicaid funding, and community-clinic service model.
• Bobby E. Wright Comprehensive Behavioral Health Center: Chicago-based community mental health center providing outpatient behavioral health, case management, and youth services on the West Side. Comparable in target population, CARF-accredited programming, and reliance on Illinois state funding.
• Heartland Human Care Services: Chicago-based nonprofit (part of Heartland Alliance) providing behavioral health, refugee services, housing, and youth programming. Comparable in serving low-income and immigrant populations with government-funded, multi-site service delivery.
• Association House of Chicago: Chicago nonprofit providing behavioral health, youth, workforce, and family services to underserved communities. Comparable in community-based, multi-service platform model and reliance on Illinois and Chicago government contracts.
• Lawrence Hall: Chicago nonprofit serving at-risk youth, foster children, and families through residential, mental health, and education programs. Closely comparable on CARF-accredited youth services (mentoring, alternative education, juvenile justice) and DCFS/state funding.
• Metropolitan Family Services: Chicago-area nonprofit delivering mental health, substance use, youth, and family economic stability services across multiple sites. Comparable in integrated, multi-site community-services platform funded by Illinois, Chicago, and federal sources.

Broad incumbents

• Rosecrance Health Network: Large Illinois-headquartered nonprofit operating residential, outpatient, and prevention services for mental health and substance use across multiple states. Comparable on Illinois CARF-accredited SUD/mental health services, but operates at significantly larger scale and broader geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/pilsenwellness
• Facebookfacebook.com/pilsenwellness

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pilsen Wellness Center