Numintec Comunicaciones
Numintec is a Barcelona-based cloud communications provider developing CCaaS, AI agents, speech analytics and PBX solutions entirely in-house for enterprise and mid-market customers in insurance, healthcare, public administration and education across Spain, Portugal and Latin America.
- Company typePrivate
- Founded2002
- HeadquartersBarcelona, Spain
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Numintec Comunicaciones does
Numintec Comunicaciones, S.L. is a Barcelona-headquartered cloud communications and contact center provider founded in 2002. The company develops its platform entirely in-house with a team of 90+ developers, offering four core products: CCaaS (Contact Center as a Service) for omnichannel customer service, generative-AI-based AI Agents for 24x7 multilingual automation, AI-driven Speech Analytics with sentiment analysis, and managed IP telephony (PBX). Its solutions integrate voice, chat, email and social channels, and serve enterprise and mid-market customers across Spain, Portugal and Colombia, with claimed operating presence in 49 countries and international numbering in 120+ countries; primary verticals are insurance, healthcare, public administration and education, with logo customers including Mango, Repsol, Sabadell, AXA, Danone, Indra and Condis.
The business model is a mix of recurring cloud subscriptions, usage-based consumption (per-call/per-minute), and professional services for implementation, configuration, migration and training, with monthly billing, no permanence commitments, and rapid deployment (1 day to several weeks). Go-to-market combines direct enterprise field sales with a three-tier channel partner program (Signaler referral, Distributor, Reseller) targeting integrators, service providers and freelancers. Operating geographies are anchored in five offices (Barcelona, Madrid, Santander, Lisbon, Bogotá), and the company holds a comprehensive compliance stack (ISO 9001, 14001, 27001, 27017, 27018, 27701) plus CMT and ANACOM regulatory approvals. Following its 2021 acquisition by Swedish group Telavox, Numintec is currently being acquired (announced July 2026) by Dutch unified communications group Enreach in a reciprocal European asset exchange that will integrate the company into a broader pan-European communications platform.
Numintec Comunicaciones firmographics
Firmographics- Name
- Numintec Comunicaciones
- Legal name
- NUMINTEC COMUNICACIONES, S.L.
- Website
- https://numintec.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Numintec is a Barcelona-based cloud communications provider developing CCaaS, AI agents, speech analytics and PBX solutions entirely in-house for enterprise and mid-market customers in insurance, healthcare, public administration and education across Spain, Portugal and Latin America.
- Ownership category
- akta.pro rank
Numintec Comunicaciones industry classification
Industry- Product category
- Cloud Contact Center (CCaaS)
- NAICS
- Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Numintec Comunicaciones is headquartered
LocationHeadquarters
- HQ city
- Barcelona
- HQ country
- Spain
- HQ region
- Europe
Offices5 records
Markets served
Numintec Comunicaciones business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- CCaaS and Telephony Subscriptions: Subscription-based cloud contact center and IP telephony services with flexible licensing and no permanence commitments
- Usage-based Services: Pay per usage model for cloud communications, charging for actual consumption rather than upfront investment
- Professional Services: Implementation, configuration, migration and training services for enterprise customers
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Flexible subscription with no permanence |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
Numintec Comunicaciones product offering
Product offeringCore offering
Numintec sells a suite of cloud-based enterprise telecommunications solutions developed entirely in-house, including CCaaS, AI Agents, Speech Analytics and a managed cloud PBX. Its platform unifies voice, chat, email and social channels, applies generative AI for automated customer service, and is offered on subscription with flexible licensing and no permanence commitments. Direct support to end users, implementation services and 24x7 support are bundled around the technology.
Product overview
Numintec offers a cloud communications platform for enterprises centered around four core products: CCaaS (Contact Center as a Service) as the primary platform for managing customer interactions across multiple channels; AI Agents for automated multilingual customer service powered by generative AI; Speech Analytics for extracting insights from voice interactions; and PBX for IP-based business telephony. All solutions are developed 100% in-house, enabling full control over the development roadmap and integration capabilities. The platform emphasizes omnichannel communication, AI-powered automation, and cloud-based delivery to improve customer experience.
Differentiator
Problem solved
Functional benefit
Products and services
- CCaaS (Contact Center as a Service) Cloud-based Contact Center software for sales, marketing and customer service with omnichannel capabilities, analytics, integrations, mobile support and intelligent numbering for enterprise customers.
- Agentes IA (AI Agents) Managed AI agents based on generative AI, multilingual and available 24x7, that automate customer service interactions across omnichannel contact center environments for enterprise clients.
- Speech Analytics AI-driven speech analytics solution that extracts valuable insights from call center conversations, including sentiment analysis and interaction traceability, for enterprise customer service operations.
- PBX Reliable, scalable and managed cloud-based IP telephony solution for corporate environments, providing business phone system capabilities including extensions, queues, IVR and call routing.
Quantifiable outcome
- Fast implementation ranging from 1 day to several weeks depending on company size and complexity
- +2 more outcomes
Companies that use Numintec Comunicaciones
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles2 records
Numintec Comunicaciones technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature5 records
Numintec Comunicaciones partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- EnreachcoreDutch group Enreach acquired Numintec from Swedish company Telavox in July 2026. This represents a strategic portfolio rebalancing where Numintec becomes part of Enreach's cloud communication services portfolio.
- TelavoxcoreSwedish company Telavox sold Numintec to Enreach as part of a reciprocal B2B asset exchange in Spain and Finland. Numintec had been part of Telavox group since 2021.
- Eudo MarketingminorDistribution agreement for Numintec solutions in Guatemala. Eudo Marketing provides implementation consulting, training, administration and support services for cloud solutions.
- ColtminorColt recognized Numintec as partner of the year 2014, indicating a channel partnership relationship.
Scale indicators5 records
Recent moves7 records
Expansion highlights5 records
Numintec Comunicaciones competitors and assessment
Company assessmentDirect peers
- Genesys: Global leader in cloud contact center (CCaaS) and customer experience orchestration, with a comparable enterprise SaaS model and AI-powered routing/analytics roadmap. Direct overlap with Numintec's CCaaS and AI Agents offerings at the high end of the market.
- NICE inContact: Cloud contact center and CX analytics platform, with strong speech analytics and AI agent capabilities that compete directly with Numintec's AI Agents and Speech Analytics modules.
- Talkdesk: Cloud-native CCaaS vendor with strong AI and vertical specialization (including financial services and healthcare), closely mirroring Numintec's vertical segmentation and AI-driven product strategy.
- 8x8: Provider of cloud voice, contact center, and unified communications with integrated AI features, offering direct competition to Numintec's combined CCaaS + PBX positioning.
- Vonage (Ericsson): Cloud communications platform with contact center and AI capabilities, now part of Ericsson's enterprise wireless and communications portfolio; comparable in offering communications APIs, voice, and CCaaS.
- Five9: Pure-play cloud CCaaS provider serving mid-market and enterprise customers with omnichannel, AI, and analytics features. Closely comparable product set to Numintec's CCaaS, AI Agents, and Speech Analytics.
Broad incumbents
- Avaya: Long-established contact center and UC vendor transitioning customers to cloud (Avaya Experience Platform). Competes with Numintec especially on hybrid and on-premise-to-cloud migration deals for large enterprises.
- Cisco (Webex Contact Center): Webex Contact Center is part of Cisco's broader collaboration and customer experience portfolio, competing for enterprise communications and CCaaS deals with integrated UCaaS/CCaaS bundles.
- Enreach (parent group): Dutch business communications group that acquired Numintec in July 2026, offering cloud communications, UCaaS, and CCaaS across Europe; sibling brands within Enreach's portfolio represent both peers and distribution channels for Numintec.
Regional players
- Inconcert: Latin American-focused CCaaS and omnichannel contact center provider serving Spanish-speaking markets; comparable to Numintec in regional focus and vertical expertise, especially relevant given Numintec's Bogotá presence.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Numintec Comunicaciones social profiles
Digital presenceNumintec Comunicaciones compliance and trust
Trust signalCompliance6 records
Numintec Comunicaciones financial estimates
Financial estimateRevenue estimate
Valuation estimate
Numintec Comunicaciones leadership team
Management profileNumber of profiles
Profiles5 records
Numintec Comunicaciones subsidiaries and ownership
Company hierarchySubsidiaries3 records
Numintec Comunicaciones funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Numintec Comunicaciones M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Numintec Comunicaciones
What does Numintec Comunicaciones do?
Numintec sells a suite of cloud-based enterprise telecommunications solutions developed entirely in-house, including CCaaS, AI Agents, Speech Analytics and a managed cloud PBX. Its platform unifies voice, chat, email and social channels, applies generative AI for automated customer service, and is offered on subscription with flexible licensing and no permanence commitments. Direct support to end users, implementation services and 24x7 support are bundled around the technology.
Is Numintec Comunicaciones a public or private company?
Numintec Comunicaciones is a private company. It is classified as corporate owned and is currently operating.
When was Numintec Comunicaciones founded?
Numintec Comunicaciones was founded in 2002. It employs 11 to 50 people.
Where is Numintec Comunicaciones based?
Numintec Comunicaciones is headquartered in Barcelona, Spain, in the Europe region.
How does Numintec Comunicaciones make money?
Three revenue lines are on record. CCaaS and Telephony Subscriptions are the primary driver. The others are usage-based Services and professional Services.
Who are Numintec Comunicaciones's main competitors?
Direct peers on record are Genesys, NICE inContact, Talkdesk, 8x8, Vonage (Ericsson) and Five9. Broad incumbents are Avaya, Cisco (Webex Contact Center) and Enreach (parent group). Inconcert is listed as a regional player.
Does Numintec Comunicaciones have an API?
No public API is recorded for Numintec Comunicaciones.
What industry is Numintec Comunicaciones in?
Numintec Comunicaciones's product category is Cloud Contact Center (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 5132 and its SIC code is 4813.