What Enreach does

Enreach is a European provider of unified communications and contact centre (UCaaS/CCaaS) technology, headquartered in Almere, Netherlands, with origins in France as Centile Telecom Applications (rebranded January 2021) and backed by Waterland Private Equity. The company serves SMEs, midsize businesses, and contact centres across 15+ countries (Netherlands, Denmark, Spain, Latvia, France, Germany, UK, Italy, Sweden, Finland, Austria, Switzerland) and, as of December 2025, selectively into Asia-Pacific via Cataleya. End customers are reached almost exclusively through an indirect channel of 120+ service provider partners (operators, MVNOs, MSPs, integrators, resellers) and an estimated 4,500+ downstream channel partners, with ~3 million end users on its platforms.

The core asset is Enreach UP, a proprietary, mobile-first, white-label, multi-tenant FMC/UCaaS/CCaaS platform exposed via APIs, with modules for cloud PBX (Enreach Contact), on-premise and hosted PBX (Enreach Swyx), omnichannel and outbound contact centre, Microsoft Teams Calling and Operator Connect, Fixed Mobile Convergence, the Shomi/Aimi AI assistants, and an AI Marketplace. Complementary products include Enreach Meetings (video), EUPCloud (managed PaaS for partners in France and UK), SIP trunks, mobile plans, broadband, and certified device integrations with vendors such as Jabra. The platform integrates natively with over 200 CRM systems, Microsoft Teams, WhatsApp, and ERP systems via open APIs and low-code tools like n8n and Make.

Enreach monetises primarily via recurring subscription and per-user licensing on Enreach UP (white-labelled by service providers), supplemented by managed services revenue from EUPCloud, connectivity (mobile, FMC, SIP trunks, broadband), and professional services for partner deployments and integrations. Reported scale metrics include 10% organic growth on Enreach UP, 99.999% platform SLA reliability, and recognitions including Frost Radar Top European UC (2022), Best UCaaS Provider EMEA (2024), IDC Market Note (2025), and the Frost AI Award (2025).

Name

Enreach

Legal name

Enreach Holding B.V.

Website

https://enreach.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

Enreach is a European, Waterland-backed provider of AI-driven unified communications and contact centre (UCaaS/CCaaS) solutions, serving SMEs via a 100% indirect channel of more than 120 service providers and 4,500+ partners across 15+ countries and, increasingly, Asia-Pacific.

Ownership category

akta.pro rank

Product category

Unified Communications as a Service (UCaaS)

NAICS

Telecommunications (517), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Telephone Call Centers (56142)

SIC

Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)

akta.pro primary industry

UCaaS Platforms & Suites (HDAIAHAA)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

Keywords

• Unified communications
• Cloud telephony
• Contact center software
• Fixed mobile convergence
• Microsoft Teams integration

Headquarters

HQ city

Almere

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Revenue model

1. Subscription-based UCaaS/CCaaS Licensing: Enreach generates recurring subscription revenue from its white-label UCaaS and CCaaS platform (Enreach UP), sold to service providers, operators, MSPs, integrators, and resellers who in turn serve end-user businesses. Partners pay for platform access and per-user or per-feature licensing, retaining control over their own pricing to end customers.
2. Managed Services (EUPCloud): Enreach offers EUPCloud as a managed PaaS, where Enreach hosts and manages the platform for service providers who do not wish to maintain it themselves, generating recurring managed services revenue.
3. Mobile and Connectivity Services: Revenue from mobile plans, fixed-mobile convergence services, SIP trunks, and broadband connectivity sold alongside UCaaS platforms to business customers through channel partners.
4. Professional Services and Integration: Enreach provides implementation, integration, and technical support services to channel partners deploying Enreach UP and related solutions.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Enreach provides AI-driven unified communications (UCaaS), contact center (CCaaS), and fixed-mobile convergence (FMC) solutions for business customers and service providers across European markets.

Product overview

Enreach is a European provider of AI-driven communication and Smart Contact solutions combining unified communications (UC), contact center (CC) technology, and telecom services. The portfolio operates as a platform-plus-modules architecture centered on Enreach UP (whitelabel mobile-first UCaaS/CCaaS platform for service providers) and Enreach Contact (cloud telephony for businesses). Key modules include: Omnichannel/Outbound contact center solutions, Microsoft Teams Calling and Operator Connect integrations, Fixed Mobile Convergence, Shomi AI assistant and AI Marketplace, Enreach Swyx (PBX), EUPCloud (managed hosting), Enreach Meetings (video), and various connectivity services. The company serves businesses through direct channels and a network of 120+ service provider/integrator partners across 15+ European countries, with over 2.5 million users. Founded in 2001 as Centile Telecom Applications, rebranded to Enreach in January 2021.

Differentiator

Problem solved

Functional benefit

Brands

• Enreach Contact: Cloud telephony solution for business communications
• Enreach Swyx
• Enreach UP
• EUPCloud
• Enreach Meetings
• Shomi

Products and services

• Enreach UCaaS

Quantifiable outcome

• Hub One migrated 7,000 critical analog telephone lines at Paris airports to IP architecture in just two weeks with zero service interruption.
• +4 more outcomes

Named customers5 records

Segments5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability10 records

Feature14 records

Partnerships

Four partnerships are on record, tiered core.

• HaptapcoreTechnology or Integration · 24 June 2026Enreach partnered with Haptap to integrate Haptap's Call Manager platform into its Microsoft Teams Phone deployment services. The integration enables Enreach to offer more efficient configuration and centralised management of Teams Phone environments across multiple customers, strengthening Enreach's service capabilities within the Teams Phone ecosystem.
• CataleyacoreTechnology or Integration · 11 December 2025Enreach for Service Providers partnered with Singapore-based Cataleya to launch a white-label UCaaS offering across Asia-Pacific (Japan, Singapore, Hong Kong). The partnership combines Enreach's Enreach UP smart contact platform with Cataleya's session border controller (SBC) technology. Cataleya provides local presence and data sovereignty alongside its established APAC track record. The partnership extends a relationship that began in 2018 with joint projects in Germany and the UK.
• MicrosoftcoreTechnology or IntegrationEnreach integrates with Microsoft Teams through Operator Connect and Direct Routing, enabling enterprise-grade calling within Teams. Enreach also integrates Microsoft 365 tools and participates in Teams-centric events and initiatives. Microsoft's Teams platform serves as a central collaboration tool for Enreach's telecom ecosystem.
• Service Provider Partner EcosystemcoreChannel Partner/ Reseller/ DistributorEnreach for Service Providers has established a partner ecosystem of 120+ service providers including operators, MVNOs, MSPs, integrators, and resellers across EMEA. Key named partners include Access4 (Australia), Voitel (Brazil), BCX (South Africa), Channel UC (Australia), Hub One (France), and partners in Europe including Elisa, Bouygues Télécom, Beone, Groupe Convergence, Inwi, Inherent, Stelogy, Gamma Spain, Watsoft, Hub One (ADP), Foliateam, Telkea, BTBD, BTBlue, and Ooredoo. The ecosystem is supported by PartnerConnect, APIs, and structured technical support.

Scale indicators11 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• Wildix: Wildix is a European UCaaS/collaboration vendor with a 100% channel-partner model, comparable target customers (SMB/mid-market), and similar PBX-to-cloud evolution — a direct structural twin to Enreach's Enreach UP offering.
• RingCentral: RingCentral is a leading global UCaaS/CCaaS platform serving SMB and enterprise with subscription cloud communications, directly competing for the same end-customer workloads that Enreach's partners serve.
• Sangoma Technologies: Sangoma offers UCaaS, PBX, and SIP trunking products via channel partners to SMB/mid-market, with overlapping product surface (cloud PBX, UC, contact center) similar to Enreach's portfolio.
• 3CX: 3CX is a European-headquartered UCaaS/PBX vendor selling via channel partners to SMBs and mid-market, closely matching Enreach's customer profile and indirect GTM motion in Europe.
• Vonage (Ericsson): Vonage, now part of Ericsson, provides UCaaS and CPaaS APIs for businesses and service providers, competing head-on with Enreach UP's API-driven, white-label posture in Europe.
• 8x8: 8x8 is a UCaaS/CCaaS provider with global cloud communications offerings, comparable in product scope (voice, video, contact center, APIs) and overlapping mid-market and enterprise customer base.

Broad incumbents

• Five9: Five9 is a leading cloud CCaaS provider for enterprise contact centers, competing with Enreach's contact center offerings in the same customer experience / customer engagement category.
• Zoom Communications: Zoom is a broad incumbent in UC/collaboration with Zoom Phone and Zoom Contact Center, competing in the same converged communications category as Enreach from a much larger installed base.
• Genesys: Genesys is a global CCaaS and customer experience platform leader, directly comparable to Enreach's CCaaS modules (omnichannel/outbound contact center) for enterprise and mid-market buyers.
• Cisco (Webex): Cisco Webex offers enterprise-grade UC, calling, and contact center as part of a broad collaboration portfolio, competing for the same enterprise telephony workloads Enreach targets via Operator Connect.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/enreachlabs
• YouTubeyoutube.com/channel/UCMxfdFXXedBJeYt11CNCdAA
• Facebookfacebook.com/Enreachserviceproviders
• LinkedInlinkedin.com/company/enreachgroup

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A13 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Enreach