Regency

What Regency does

Regency is a regional sub-brand of Gateway Services Inc., the largest pet aftercare provider in North America. The company delivers pet cremation (communal and private), memorial products, keepsakes, and complementary grief support services through a network of over 150 locally managed facilities across the United States and Canada, staffed by approximately 2,000 team members. Its primary technology platform, Paws e-Track, is a proprietary order-management and tracking system exclusive to Gateway-affiliated veterinary clinics that uses barcode scanning at every step of the aftercare journey to deliver transparency to vet partners and pet families.

Gateway's business model combines transaction-based per-service revenue from cremation and memorialization with ecosystem value delivered through veterinary-clinic partnerships. Go-to-market is hybrid: a sales-led motion acquires and onboards regional pet aftercare operators, while a direct-to-consumer layer engages pet parents through online grief-support resources, a 24/7 Pet Compassion Careline staffed by Master's and Ph.D. level clinicians, and the Paws e-Track consumer-facing tracking experience. The roll-up architecture preserves acquired regional brands such as Regency Slidell-Unforgettable Pets, Pet Angel Memorial Center, Trusted Journey, Final Gift, West Coast Pet Memorial, Abbey Glen, Fond Memories, Agape, Cremanimo, and others, while centralizing technology, compliance, and learning programs including the RACE-approved Learning by Gateway CE curriculum.

The company is privately held, headquartered in Guelph, Ontario, Canada, and operates for-profit. Customer concentration is structurally low given a long tail of pet families plus distributed veterinary clinic relationships. Pricing is quote-based and not publicly disclosed. Notable commercial levers include continued tuck-in M&A of independent cremation facility owners, expansion into aquamation and eco-cremation modalities, and deeper clinic lock-in through the proprietary tracking platform and accredited CE programming.

Name

Regency

Legal name

Gateway Services Inc.

Website

https://regencyfamily.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

251–500 employees

Short description

Regency is a regional pet aftercare brand operating under Gateway Services Inc., the largest pet cremation and memorial services network in North America, serving pet families and veterinary clinics through 150+ locally managed facilities across the U.S. and Canada.

Ownership category

akta.pro rank

Headquarters

HQ city

Baltimore

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Pet Aftercare Services: Gateway generates revenue through providing pet cremation, memorial services, and aftercare solutions. Services include communal cremation, private cremation, memorial items, keepsakes, and related products. Revenue appears to be transaction-based, generated per service provided to veterinary clinics and pet families.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Regency, operating under Gateway Services Inc., provides pet aftercare services including communal and private cremation, memorial items, and keepsakes delivered through a network of locally managed facilities across North America. Services are made available to pet families both directly and through veterinary clinic referrals, with 24/7 grief support and a proprietary tracking system. The company also partners with and acquires independent pet cremation operators to expand its national footprint.

Product overview

Gateway Services Inc. operates as a pet aftercare services network offering cremation, memorial items, and grief support through multiple regional brands. The company provides its proprietary Paws e-Track tracking software, Pet Compassion Careline grief support, and Learning by Gateway continuing education programs. Regency Slidell-Unforgettable Pets is one of over 20 sub-brands operating under the Gateway family, delivering localized pet aftercare services across North America through a network of 150+ locations.

Differentiator

Problem solved

Functional benefit

Brands

• Paws e-Track: Proprietary online tracking software for pet aftercare ordering process, using barcode scanning technology
• Pet Compassion Careline
• Learning by Gateway
• Gateway Pet Memorial
• Trusted Journey
• Pet Angel Memorial Center
• West Coast Pet Memorial
• Abbey Glen
• Final Gift
• Lasting Paws Pet Memorial
• Fond Memories Pet Cremation Center
• Agape Pet Services
• Cremanimo
• Bubbling Well Pet Memorial Park
• Animal Memorial Service
• At-Home-On-The-Range
• Peaceful Pets Aquamation
• Eco Animal Cremation
• Pets Remembered Cremation
• Forget-Me-Not Pet Crematory
• PALS

Products and services

• Regency Slidell-Unforgettable Pets Local pet memorial services brand operating in Slidell, Louisiana, providing pet cremation and memorial services for pet families within the Gateway Services Inc. network.
• Pet Cremation Services Communal and private cremation services for deceased pets, performed at locally managed facilities across the U.S. and Canada for pet families and veterinary clinic referrals.
• Memorial Items and Keepsakes Physical memorial products and keepsakes offered to pet families as part of the aftercare package, distributed through the company's Product Catalog along with cremation services.
• Pet Compassion Careline (Grief Support) 24/7 bereavement support hotline staffed by Master's and Ph.D. level clinicians with at least five years of counseling experience, offered to grieving pet families as part of the aftercare service.

Quantifiable outcome

• 24/7 Pet Compassion Careline staffed exclusively by Master's and Ph.D. level clinicians with at least 5 years counseling experience
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eleven partnerships are on record, tiered core.

• Pet Angel Memorial CentercoreChannel Partner/ Reseller/ DistributorRegional pet aftercare brand operating in Alabama, Florida, Georgia, Indiana, Mississippi, Tennessee, Louisiana, and other states. Part of Gateway's North American network of locally managed facilities.
• Trusted JourneycoreChannel Partner/ Reseller/ DistributorRegional pet aftercare brand serving Iowa, Illinois, Michigan, Missouri, Ohio, and other states. Operates as part of Gateway's brand portfolio.
• Final GiftcoreChannel Partner/ Reseller/ DistributorRegional pet aftercare brand serving Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, Vermont, Virginia, and Washington D.C.
• West Coast Pet MemorialcoreChannel Partner/ Reseller/ DistributorRegional pet aftercare brand serving California, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. Part of Gateway's West Coast operations.
• Lasting Paws Pet MemorialcoreChannel Partner/ Reseller/ DistributorRegional pet aftercare brand serving Arizona, Colorado, New Mexico, Utah, and other regions.
• Abbey GlencoreChannel Partner/ Reseller/ DistributorRegional pet aftercare brand serving Delaware, Maryland (East), New Jersey (South), Pennsylvania, Virginia (North), and Washington D.C.
• Fond Memories Pet Cremation CentercoreChannel Partner/ Reseller/ DistributorRegional pet aftercare brand serving Texas. Part of Gateway's Southern U.S. operations.
• Agape Pet ServicescoreChannel Partner/ Reseller/ DistributorRegional pet aftercare brand serving Maryland (West), North Carolina, South Carolina, Virginia (Central), and West Virginia.
• Gateway Pet Memorial (Canada)coreChannel Partner/ Reseller/ DistributorGateway's Canadian brand serving Alberta, British Columbia, Ontario, and Nova Scotia.
• CremAnimocoreChannel Partner/ Reseller/ DistributorGateway's Quebec, Canada partner brand serving French-speaking markets.
• Veterinary Clinics (North America)coreChannel Partner/ Reseller/ DistributorGateway partners with veterinary clinics across North America to provide pet aftercare referral services. Clinics serve as the primary point of contact for pet families during end-of-life care decisions.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Lap of Love Veterinary Hospice: Lap of Love is a leading U.S. in-home pet euthanasia and hospice network that also coordinates aftercare including cremation referrals. It is directly comparable to Gateway/Regency because both operate nationally in the pet end-of-life space, partner with veterinary clinics, and capture cremation/memorial revenue tied to euthanasia events.

Broad incumbents

• Banfield Pet Hospital (Mars Petcare): Banfield is the largest general-practice veterinary hospital chain in the U.S., operating inside Petco stores. It is a broad incumbent peer because its massive clinic footprint produces high-volume end-of-life cases that flow into the aftercare market and could be captured by Gateway or redirected to alternative providers.
• BluePearl Specialty & Emergency Pet Hospital: BluePearl is a national network of specialty and emergency veterinary hospitals owned by Mars Petcare. It is comparable to Gateway because its emergency and specialty caseload generates a meaningful stream of euthanasia and aftercare referrals, positioning it as both a customer and potential competitor in pet aftercare.
• National Veterinary Associates (NVA): NVA is one of the largest community veterinary practice ownership platforms in North America. It is a broad incumbent peer because its owned clinics generate the same euthanasia/aftercare referral volume that drives Gateway's channel, and it represents both a partnership source and a potential competitive threat if it consolidates aftercare in-house.
• VCA Animal Hospitals (Mars Petcare): VCA is one of the largest U.S. veterinary hospital networks and is part of Mars Petcare. It is a broad incumbent peer because it controls end-of-life touchpoints with pet families at scale and could choose to insource or partner exclusively for cremation and aftercare services, putting Gateway's referral channel at risk.

Regional players

• VetStrategy: VetStrategy is one of the largest veterinary clinic networks in Canada, sharing Gateway's Canadian footprint (Ontario-based HQ for Gateway). It is a regional peer because its Canadian clinics generate aftercare referrals that overlap directly with Gateway's Quebec, Ontario, and Western Canadian operations, making it a key channel partner and competitor in the Canadian market.

Others

• Veterinary Emergency Group: Veterinary Emergency Group operates a growing U.S. network of emergency veterinary hospitals. It is an adjacent peer because its emergency caseload routinely generates euthanasia and aftercare referrals, positioning it as an important channel partner for Gateway's network of cremation providers.

Market position

Strengths2 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/RegencyFamily

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Regency