Quality Claims Management

What Quality Claims Management does

Quality Claims Management Corporation is a San Diego-based, privately held insurance services firm founded in 2007 that provides hazard insurance claim filing, adjustment, and recovery solutions to mortgage servicers and investors on a nationwide basis. The company originated from the core team at GMAC-RFC after that firm exited the hazard insurance claim business, and it operates with fully licensed adjusters averaging 15 years of experience in mortgagee policy rights under California Public Adjuster License #2F59402.

The company's core technology is the patented OccuTrack Virtual Occupancy Verification and Datalytics platform, which uses computer vision and facial recognition to instantly verify property occupancy status and locate intended subjects, delivering structured results through an automated API or a secure client portal. Beyond OccuTrack, the firm offers a full-service Investigative (PI) Services line — covering surplus funds location, service of process, background and heir investigations, asset location, and surveillance — sold to law firms, trustees, and loan servicers under California Private Investigator License #PI1888950.

Revenue is generated through a combination of professional services for hazard claims recovery, subscription/transactional use of the OccuTrack platform via API or portal, and fee-based investigative engagements. The go-to-market is direct B2B enterprise sales to mortgage servicers and investors, supplemented by a secure client portal (portal.qualityclaims.com) and a LinkedIn presence; no public pricing, customer logos, or financial disclosures are available.

Name

Quality Claims Management

Legal name

Quality Claims Management Corporation

Website

https://qualityclaims.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

Quality Claims Management is a privately held, San Diego-based insurance services firm that files and adjusts hazard insurance claims for mortgage servicers and investors nationwide, complemented by a patented OccuTrack virtual occupancy verification platform and licensed investigative services.

Ownership category

akta.pro rank

Product category

Insurance Claims Management

NAICS

Claims Adjusting (524291), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

akta.pro secondary industries

Ancillary/Default Services Management (Property Preservation/Insurance Claims/Inspections) (FSALAEAL), Payment Integrity, Audit, Appeals & Grievance Support (BPAAAFAJ)

Keywords

• Hazard insurance claims
• Public adjusting services
• Virtual occupancy verification
• Mortgage servicing solutions
• Private investigation services

Headquarters

HQ city

San Diego

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Hazard Insurance Claims Services: Filing and adjusting hazard insurance claims for mortgage servicers and investors with emphasis on maximizing recoveries while reducing timelines. Nationwide compliant solution.
2. OccuTrack Platform Services: Virtual occupancy verification and datalytics platform providing instant occupancy status verification and property disposition information through API or portal access.
3. Investigative Services: Full-service investigative agency providing surplus funds location, service of process, background investigations, heir investigations, asset location, and surveillance services to law firms, trustees, and loan servicers.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Quality Claims Management delivers customized, end-to-end hazard insurance recovery solutions for mortgage servicers and investors through licensed public adjusters (15+ years average experience) operating nationwide. It complements the claims business with OccuTrack, a patented virtual occupancy verification and datalytics platform delivered via API or web portal, and a full-service Investigative (PI) arm offering surplus funds location, service of process, background, heir, and asset location investigations for law firms, trustees, and loan servicers.

Product overview

Quality Claims Management provides a suite of insurance recovery and property intelligence solutions for mortgage servicers and investors. The core offerings include Hazard Insurance Claims (nationwide claims filing and adjustment), OccuTrack (patented virtual occupancy verification and datalytics platform), and Investigative Services (surplus funds location, service of process, background investigations). These products are supported by the QCMC Client Portal for secure access to services and data.

Differentiator

Problem solved

Functional benefit

Products and services

• Hazard Insurance Claims Nationwide hazard insurance claims filing and adjustment solution for mortgage servicers and investors, emphasizing maximizing recoveries while reducing timelines. Delivered by fully licensed public adjusters with an average of 15 years of experience (CA Public Adjuster License #2F59402).
• OccuTrack

Quantifiable outcome

• Virtual inspections reduce customer disruption and cost

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature2 records

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Mortgage Contracting Services: MCS provides property preservation, inspections, and default-related services to mortgage servicers and investors nationwide. It directly competes with Quality Claims in the mortgage field services and occupancy/inspection space, with comparable client profile and service mix.
• Safeguard Properties: Safeguard Properties is the largest US mortgage field services company providing property preservation, inspections, and occupancy verification for mortgage servicers and investors. It is the most direct peer to Quality Claims' hazard claims and OccuTrack occupancy services, serving the same core customer base.
• Five Brothers: Five Brothers provides mortgage technology, field services, and property inspection solutions to servicers and investors. Its combination of tech-enabled inspection services and mortgage-default workflows makes it a close comparable to Quality Claims' hybrid claims/technology offering.
• ServiceLink: ServiceLink (a Black Knight company) provides default and mortgage services including title, valuations, and field services for servicers. It is a directly comparable peer serving mortgage servicers with overlapping default and property-related offerings.
• National Real Estate Information Services: NREIS provides real estate information, asset verification, and field services to the mortgage industry, including occupant/ownership data. It is a directly comparable peer to Quality Claims' OccuTrack offering and mortgage servicer customer base.

Emerging players

• Xome: Xome is a real estate technology platform that includes mortgage servicing support, auction, and asset management capabilities. It overlaps with Quality Claims at the intersection of REO/asset disposition and property intelligence, though it is broader and more technology-forward.
• ATTOM Data Solutions: ATTOM provides property data including occupancy, vacancy, and distressed-property intelligence to mortgage and real estate professionals. It is an emerging technology-driven peer whose occupancy data products overlap with Quality Claims' OccuTrack platform.

Broad incumbents

• Stewart Lender Services: Stewart Lender Services (part of Stewart Title) provides title, default, and mortgage services to servicers and investors. As a large established player in mortgage-related services, it represents a broader incumbent comparable to Quality Claims' mortgage servicer focus.
• CoreLogic (ICE Mortgage Technology): CoreLogic, now part of ICE, is a leading property data, analytics, and mortgage technology platform with occupancy and property intelligence offerings. It is a broad incumbent that competes most directly with Quality Claims' OccuTrack platform at the data/analytics layer.

Regional players

• Alacrity Solutions: Alacrity Solutions (formerly ICS Merrill) provides claims adjusting and field investigation services for property and casualty insurance carriers, overlapping with Quality Claims' investigative and claims-adjacent service lines. It is a comparable peer in the claims investigation market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/quality-claims-management-corp

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Claims Management