HOA Management

What HOA Management does

HOA Management is a privately held, family-owned community association management firm headquartered in Knoxville, Tennessee. Founded in 2002 by Jim and Jill Racek, the company provides full-service management for homeowners associations across Greater East Tennessee, including condominiums, townhomes, planned unit developments (PUDs), master planned communities, and residential subdivisions. Its service scope covers general administrative support, fiscal management and owner accounting, collections, common property and facility maintenance, asset protection and consulting, covenant enforcement, and online services for homeowners. The firm also operates a 24-hour emergency maintenance capability supported by three fully stocked trucks and a dedicated Maintenance Director.

The company's product surface is organized into two core offerings: a Full Service Association Management package and a standalone Bookkeeping Services line that handles accounts receivable/payable, budget preparation, financial reporting, and tax preparation support. Underlying technology is not developed in-house; HOA Management runs on the third-party FrontSteps platform, which provides the homeowner/resident portal, QuickPay online dues payment processing, the Caliber property-and-accounting portal, and association website hosting. Online dues payment is supported via ACH and credit card, and standard commercial bookkeeping software is used for financial record-keeping. No proprietary AI, machine learning, or data analytics assets are disclosed.

Commercially, HOA Management operates a sales-led, proposal-based go-to-market motion. Prospective association boards submit management proposal requests through an online form, after which the firm issues customized, competitively priced proposals tailored to the community's unit count and service needs. Pricing is not publicly disclosed and is determined per engagement, with an annual billing cadence typical of recurring management contracts. Revenue is generated primarily through recurring association management fees and, to a lesser extent, professional bookkeeping services. The firm is bootstrapped, has not raised outside capital, and services HOAs regionally across East Tennessee, with bookkeeping extended statewide. Customer concentration is distributed across multiple residential communities, with no named enterprise anchors in the source data.

Name

HOA Management

Legal name

HOA Management

Website

https://hoatn.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

HOA Management is a family-owned, full-service homeowners association management firm founded in 2002 in Knoxville, Tennessee, serving residential associations across Greater East Tennessee. It delivers administrative, financial, maintenance, and bookkeeping services via the FrontSteps platform with proposal-based, recurring pricing.

Ownership category

akta.pro rank

Product category

HOA Management Services

NAICS

Residential Property Managers (531311)

SIC

Real Estate Agents & Managers (For Others) (6531)

akta.pro industry

PRIMARYBPAJAHAB

Homeowners Association (HOA) Management

Business & Public Services/Real Estate Services (Brokerage, Property Management)/HOA/Condominium Association Management

Keywords

• HOA management
• Association management
• Community management
• Property management
• HOA bookkeeping

Headquarters

HQ city

Knoxville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Association Management Services: Full-service HOA management fees for condominiums, townhomes, PUDs, master planned communities, and residential subdivisions. Services include administrative support, fiscal management, collections, maintenance, and online services.
2. Bookkeeping Services: Specialized bookkeeping solutions for homeowners associations including accounts receivable/payable management, budget preparation, financial reporting, and tax preparation support.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

HOA Management is a full-service management company specializing in the administration of Homeowners Associations (HOAs) across Greater East Tennessee. The company delivers comprehensive HOA management including general administrative support, fiscal management and owner accounting, collections management, common property and facility maintenance, asset protection, and online services. It also offers specialized bookkeeping services covering accounts receivable/payable, budget preparation, financial reporting, and tax preparation support for HOA clients statewide in Tennessee.

Product overview

HOA Management offers a unified platform of HOA management services through two core offerings: Full Service Association Management and Bookkeeping Services. Full Service Association Management provides comprehensive administrative, financial, maintenance, and compliance services for HOAs including condominiums, townhomes, PUDs, master planned communities, and residential subdivisions. Bookkeeping Services delivers specialized financial management including accounts receivable/payable, budget preparation, financial reporting, and tax preparation support. Both services integrate with online portal systems for homeowner accessibility.

Differentiator

Problem solved

Functional benefit

Products and services

• Full Service Association Management Comprehensive HOA management service for homeowners associations including administrative support, fiscal management, collections, common property maintenance, asset protection, online services, budget planning, assessment collection, specialized services, maintenance operations, website management, board meetings coordination, record keeping, and insurance management. Designed for HOA boards managing condominiums, townhomes, PUDs, master planned communities, and residential subdivisions.
• Bookkeeping Services Comprehensive bookkeeping solutions tailored for homeowners associations in Tennessee. Includes accounts receivable/payable management, budget preparation and monitoring, financial reporting, and tax preparation support. Available to HOA clients across Nashville, Knoxville, Chattanooga, Memphis, Clarksville, and Murfreesboro.

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• FrontStepscoreTechnology or IntegrationFrontSteps provides the technology platform powering HOA Management's online homeowner portals, QuickPay payment processing, and community management tools. The company utilizes FrontSteps for resident portal login, online dues payments, and community website hosting. Powered by FrontSteps branding appears on the company website footer.

Scale indicators3 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Greystar Property Management: Greystar is the largest US apartment and residential property management firm, with operations spanning HOA-adjacent services including multi-family and master-planned community management. It is a broad incumbent that could enter HOA Management's territory via M&A or organic expansion.
• FirstService Residential: FirstService Residential is one of North America's largest residential property and HOA management firms. It is broadly comparable as a scaling incumbent offering full-service association management with technology-enabled portals, similar in service mix to HOA Management but at multi-national scale.
• Associa: Associa is the largest US community association management company, serving HOAs, condominiums, and master-planned communities nationwide. It competes with HOA Management in the same product category (full-service HOA management) but at vastly greater scale, providing a useful strategic benchmark for the upper bound of the industry model.

Direct peers

• Cedar Management Group: Cedar Management Group provides HOA and community association management services in the Southeastern US, including bookkeeping, maintenance coordination, and online portals. It is a directly comparable mid-size regional peer operating in the same geography and category as HOA Management.
• RealManage: RealManage provides HOA management, accounting, and technology-enabled community portals to thousands of associations across multiple US states. It is a directly comparable mid-market peer with a similar combination of full-service management, bookkeeping, and homeowner portal offerings.

Regional players

• Capital Management Partners: Capital Management Partners is a Tennessee-based community association management firm serving HOAs across the state. It is a directly comparable regional peer, operating in the same Tennessee geography on a similar full-service HOA management model.

Emerging players

• Vantaca: Vantaca provides cloud-based HOA management software and back-office services used by community association management firms. It overlaps with HOA Management through the technology stack used to run homeowner portals, payments, and accounting workflows.

Others

• FrontSteps (Kuest): FrontSteps is the technology platform that powers HOA Management's homeowner portal, QuickPay, and community websites (Powered by FrontSteps branding shown on the company website). It is not a direct competitor but rather an enabling vendor whose platform choices directly shape HOA Management's product surface area.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks7 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hoa-management-corp

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HOA Management