What Brightwater Care Group does

Brightwater Care Group Ltd. is a Western Australian not-for-profit organisation founded in 1901, operating from a headquarters in Inglewood, Perth. The company delivers a multi-service platform across four pillars: home care (Brightwater at Home, accessed via the Australian Government Support at Home and Commonwealth Home Support Programme, plus private pay), residential aged care (9 nursing homes across the Perth metropolitan area), disability support (15 Supported Independent Living sharehouses and the world-first Piara Waters Huntington's Disease campus with seven purpose-built SDA homes for 21 clients), and retirement living (Kingsway Court). It also runs specialist programs including the Oats Street acquired brain injury rehabilitation centre, the Transition Care Program for post-hospital recovery, the 10-week Instinct fall-prevention program, and the MyTBI online brain-injury resource. The commercial arm supplies linen and catering services to external healthcare clients.

The business model is predominantly government-funded, with revenue streams from aged care subsidies (daily accommodation payments and means-tested care fees in residential settings, tiered government packages in home care), NDIS funding for disability services, private pay supplements, and charitable donations and grants (notably a $600,000 Lotterywest grant for the Piara Waters sensory gardens). Customers access services through My Aged Care and ACAT assessments, NDIS planning, GP referrals, hospital discharge pathways, the Elder Care Support Program (Moorditj Koort) for Aboriginal and Torres Strait Islander Elders, and direct phone enquiry. The Centre for Research & Innovation — unique among WA aged care and disability providers — collaborates with national and international universities on brain health, ageing, dementia, and nutrition, and participates in NHMRC-funded clinical research such as the EARLI project with UNSW and Neuroscience Research Australia.

Name

Brightwater Care Group

Legal name

Brightwater Care Group Ltd.

Website

https://brightwatergroup.com

Company type

Private

Founded year

1901

Operating status

Operating

Headcount range

251–500 employees

Short description

Brightwater Care Group is a Western Australian not-for-profit (founded 1901) delivering residential aged care, in-home care, NDIS-funded disability support, and retirement living across Perth, serving older Australians, Indigenous elders, and people with complex disabilities through government-subsidised programs.

Ownership category

akta.pro rank

Product category

Aged Care and Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161), Assisted Living Facilities for the Elderly (623312), Residential Intellectual and Developmental Disability Facilities (623210)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

akta.pro secondary industries

Elder Services & Aging Support (BPAGAEAF), Dementia/Alzheimer’s In-Home Care (Non-Medical) (HLADAGAG), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

Keywords

• Aged care services
• Disability support services
• Residential aged care
• Home care assistance
• Specialist disability accommodation

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government-Funded Home Care: Services funded through Australian Government programs including Support at Home (replaced Home Care Packages), Commonwealth Home Support Programme (CHSP), and Transition Care Program. Government subsidises costs based on assessed needs and income.
2. Private Pay Services: Private funded home care services for individuals not eligible for government funding or who wish to supplement their government-funded packages. Charged at private rates.
3. NDIS Funded Disability Services: Disability services funded through the National Disability Insurance Scheme (NDIS), including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and therapeutic supports.
4. Residential Aged Care: Residential aged care services across 9 nursing homes in Perth, with daily accommodation payments and care fees based on means testing.
5. Commercial Services: Linen and catering commercial services provided to external organisations.
6. Donations and Grants: Charitable donations and government grants such as the $600k Lotterywest grant for Huntington's sensory garden.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Brightwater Care Group is a not-for-profit aged care and disability support provider operating in Perth, Western Australia. The organisation delivers in-home care (Brightwater at Home) under Support at Home and Commonwealth Home Support Programme, residential aged care across 9 nursing homes, disability support including Supported Independent Living and Specialist Disability Accommodation (notably the Piara Waters Huntington's Disease Campus), retirement living at Kingsway Court, allied health services, and the Oats Street Brain Rehabilitation Centre. It also operates commercial linen and catering services and is the only WA aged care/disability provider with a dedicated Centre for Research & Innovation.

Product overview

Brightwater Care Group operates a multi-service platform providing aged care, disability support, and retirement living across Perth, Western Australia. The core offerings include Brightwater at Home (in-home care via Support at Home and Commonwealth Home Support Programme), Residential Aged Care (9 nursing homes), Disability Support Services (Supported Independent Living across 15 sharehouses, Specialist Disability Accommodation including the Piara Waters Huntington's Disease Campus), and Retirement Living at Kingsway Court. The platform also includes specialised programs such as the Oats Street Brain Rehabilitation Centre, Transition Care Program for hospital-to-home transitions, and the Centre for Research & Innovation. Commercial services (linen and catering) round out the portfolio. The company has provided care services since 1901 and is a not-for-profit organisation.

Differentiator

Problem solved

Functional benefit

Brands

• Piara Waters: Specialist residential facility for people living with Huntington's Disease - a world-first campus with seven specialized homes accommodating 21 clients, featuring sensory gardens and purpose-built design.
• Transition Care Program
• Instinct Program
• Life's Possibilities
• MyTBI

Products and services

• Brightwater at Home In-home aged care services including clinical care, personal care, and everyday living support, provided through government-funded programs (Support at Home, Commonwealth Home Support Programme) or private funding for older Australians wishing to remain in their own homes.
• Residential Aged Care 24/7 residential care across 9 nursing homes in Perth (Birralee, Inglewood, Madeley, Onslow Gardens, Oxford Gardens, Redcliffe, The Cove, The Oaks, The Village), providing high-quality care for older Australians with diverse needs including dementia and palliative care.
• Disability Support Services Comprehensive NDIS-funded disability care including Supported Independent Living across 15 sharehouses, Specialist Disability Accommodation, therapies, and specialist support for people with acquired brain injuries, Huntington's Disease, young onset dementia, and neurological conditions.
• Retirement Living Vibrant retirement village living at Kingsway Court for active seniors aged 55 and over, providing independent living accommodation in Perth.
• Transition Care Program Short-term therapy and support services (up to 12 weeks) for older people recovering after hospital discharge, subsidised by state and federal governments, designed to help clients regain independence.
• Oats Street Brain Rehabilitation Purpose-built acquired brain injury rehabilitation centre offering immersive 12-24 month therapeutic programs with interdisciplinary team support for people recovering from brain injuries.
• Piara Waters Huntington's Disease Campus World-first specialist Huntington's Disease accommodation campus with 7 SDA-designed homes for 21 residents, featuring sensory gardens, assistive technology, and purpose-built facilities.
• Centre for Research & Innovation Dedicated research hub (the only one in WA for aged care/disability providers) collaborating with national and international universities on brain health, ageing, dementia care, independence, and nutrition.
• MyTBI Online traumatic brain injury education program with modules across acute (0-3 months), post-acute (3-12 months), and chronic (12+ months) phases of recovery covering goal setting, mood management, social participation, and finding meaning after TBI.
• Commercial Linen Services Industrial laundry management and linen hire/supply services for external healthcare and commercial clients.
• Commercial Catering Catering services for external commercial clients.
• Instinct Program 10-week fall prevention program integrating physiotherapy, occupational therapy, and multidisciplinary education to improve balance and reduce fall risks for home care clients.

Quantifiable outcome

• Less than 6 months from wheelchair to walking frame with walking assistance
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Dale Alcock Projects (ABN Group)coreImplementation/ SI/ Consulting Partner · 4 November 2024Builder for the Piara Waters Huntington's Disease campus development. Dale Alcock Projects, a division of ABN Group, constructed the 7-dwelling campus for 21 clients on a 19,000sqm site.
• University of New South WalescoreStrategic or Co-development PartnerCollaborating institution for the EARLI (Enhanced Advance care planning and life Review Longitudinal Intervention) Project, funded by the National Health and Medical Research Council.
• Neuroscience Research AustraliacoreStrategic or Co-development PartnerResearch partner for the EARLI project focused on helping Australians aged 65+ get a head start on advance care planning.
• Moorditj Koort (Elder Care Support Program)coreChannel Partner/ Reseller/ DistributorElder Care Support Program partner helping Aboriginal and Torres Strait Islander elders (50+) navigate My Aged Care services. Brightwater participates in this culturally appropriate aged care navigation program.
• Southern Districts Rotary ClubminorStrategic or Co-development PartnerLongstanding partnership with Southern Districts Rotary Club with shared passion for creating hope in the community.
• International UniversitiescoreStrategic or Co-development PartnerBrightwater's Centre for Research & Innovation collaborates with national and international universities to find innovative solutions to improve quality of lives of clients.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Catholic Healthcare: Large Australian non-profit provider of residential aged care, home care, and retirement living across NSW, QLD, and VIC. Directly comparable not-for-profit mission, multi-service platform, and government-funded service mix to Brightwater.
• Bolton Clarke: Australia's largest not-for-profit aged care provider (formerly RDNS), delivering home care, residential aged care, and retirement living across multiple states. Comparable in size, service breadth, and mission-based delivery.
• Southern Cross Care (WA): Western Australia-based not-for-profit aged care, home care, and retirement living provider. Most direct geographic and operational peer to Brightwater within WA, competing for the same My Aged Care and Commonwealth-funded clients.
• Amana Living: WA-based non-profit aged care provider offering residential, home, and retirement living services. Direct competitor in the Perth metro market with comparable faith-based, mission-driven operating model.
• HammondCare: Non-profit provider specializing in dementia care, palliative care, and SDA — directly overlapping with Brightwater's Kingsley Young Onset Dementia home and Piara Waters Huntington's SDA campus. Strong research integration and complex-care focus.

Broad incumbents

• UnitingCare Queensland (BlueCare): Large QLD-headquartered not-for-profit providing residential aged care, home care, disability (NDIS), and community services. Comparable multi-service, government-funded platform with similar mission-driven structure, though larger scale.
• Mercy Health (Australia): Faith-based not-for-profit operating residential aged care, home care, and hospitals across multiple Australian states. Comparable in service breadth and mission-orientation, though health services are a larger share of its portfolio.
• Regis Healthcare: ASX-listed residential aged care operator with ~70 homes nationally. Comparable in residential care operations and Perth presence, though for-profit and more geographically diversified.
• Estia Health: Major ASX-listed residential aged care provider with 70+ homes across Australia. Comparable scale of residential operations and regulatory exposure, but for-profit with national footprint.
• Life Without Barriers: Large non-profit NDIS and out-of-home care provider with NDIS SIL and SDA offerings across Australia. Comparable in disability service delivery, NDIS funding model, and mission structure, though less focus on aged care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BrightwaterCare
• Facebookfacebook.com/brightwcg

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Brightwater Care Group