Klap
Klap is a Chilean regulated payment acquirer serving more than 30,000 merchants with POS terminals, e-commerce checkout, electronic invoicing, working-capital, and cross-border payments, processing about 3 million transactions daily. It is majority-owned by Sonda S.A.
- Company typePrivate
- Founded2007
- HeadquartersSantiago De Compostela, Spain
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Klap does
Klap (formerly Multicaja S.A.) is a Chilean regulated payment acquirer and fintech serving more than 30,000 merchants and processing approximately 3 million transactions per day. Founded in 2007 and rebranded to Klap in February 2021, the company is licensed as an acquirer by the Banco Central de Chile (2009) and the CMF (2010), has held PCI DSS certification since 2017, and operates as an acquirer for Visa, Mastercard, UnionPay, and American Express. The company is headquartered in Santiago (Teatinos 500, Piso 7) and is majority-owned (69.5%) by Sonda S.A., with co-founders Javier Etcheberry (15.56%) and José Luis del Río (14.94%) as the other principal shareholders.
The product stack spans physical and software-based acceptance (POS Tradicional, POS Android, POS Integrado, Tap-Klap smartphone POS), digital checkout (Checkout Flex), electronic invoicing (Boleta Electrónica), value-added services (Multiservicios), interest-free installments (Cuota Comercio sin Interés), merchant working capital (Impulso Klap), cross-border payments via PIX (Brazil), and a partner-facing portal. Klap's acquiring infrastructure is also exposed to other fintechs and software platforms through PSP acquirer services launched in 2022.
Revenue is generated from per-transaction acquiring fees, POS hardware rental, software subscriptions, commissions on value-added services, and interest on working-capital advances, with pricing denominated in UF (Chile's inflation-indexed unit). The go-to-market combines direct enterprise sales with distribution through an Integrator Partner Program and 2024 alliances with RedComercio, R2, FUDO, and VTEX, positioning Klap as both a direct acquirer and an embedded payments infrastructure provider in the Chilean market.
Klap firmographics
Firmographics- Name
- Klap
- Legal name
- Multicaja S.A.
- Website
- https://klap.cl
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Klap is a Chilean regulated payment acquirer serving more than 30,000 merchants with POS terminals, e-commerce checkout, electronic invoicing, working-capital, and cross-border payments, processing about 3 million transactions daily. It is majority-owned by Sonda S.A.
- Ownership category
- akta.pro rank
Klap industry classification
Industry- Product category
- Payment Processing and Merchant Acquiring
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)
- akta.pro primary industry
- POS, SoftPOS & In-Person Acceptance Infrastructure (FSAGABAO)
- akta.pro secondary industry
- QR Code & Alternative In-Store Acceptance (QR, APMs) (FSAMADAH)
Keywords
Where Klap is headquartered
LocationHeadquarters
- HQ city
- Santiago De Compostela
- HQ country
- Spain
- HQ region
- Europe
Offices1 record
Markets served
Klap business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Transaction Fees (Merchant Discount): Percentage-based fees charged on every card transaction processed. Fees vary by card type (debit, credit, prepaid) and transaction channel (POS, e-commerce, Tap-Klap). Fixed component per transaction plus variable percentage.
- POS Rental: Monthly rental fee for POS hardware (SmartPOS Android at 0.39 UF + IVA, Traditional POS at 0.65 UF + IVA, Self-Service at 0.65 UF + IVA). Fee waived for merchants meeting multiservice sales thresholds.
- Electronic Invoice Service: Monthly subscription for Boleta Electrónica service at 0.39 UF + IVA. Includes SII connectivity and digital certificate.
- Multiservice Commissions: Commissions earned from bill payment transactions ($55 per transaction), mobile recharges (2-6% based on volume), FONASA coupons ($55 per transaction), and lottery sales (4.5% of sales).
- Impulso Klap (Working Capital): Revenue from working capital advances based on future sales purchases. Fixed cost product with automatic collection from daily transactions.
- PIX Payment Processing: Commission fee of 1.5% + IVA for PIX transactions processing Brazilian instant payments for Chilean merchants serving tourists.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | POS Android (SmartPOS): Monthly rental with transaction fees |
| Subscription | Monthly | POS Tradicional (Keyboard): Higher rental with full multiservice support |
| Transaction based/ take rate | Pay-as-you-go | E-commerce Standard: Digital payment processing |
| Transaction based/ take rate | Pay-as-you-go | Tap-Klap App: Free download, per-transaction fee only |
| Subscription | Monthly | Boleta Electrónica: Electronic invoice subscription |
| Transaction based/ take rate | Pay-as-you-go | Cuota Comercio sin Interés: Installment option with per-quota commission |
| Transaction based/ take rate | Pay-as-you-go | PIX: Brazilian instant payment method |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels5 records
Klap product offering
Product offeringCore offering
Klap provides payment acceptance and merchant services to Chilean businesses through a multi-channel offering: physical POS terminals (Android SmartPOS and traditional keyboard models), a software POS app (Tap-Klap) that turns NFC-enabled Android phones into contactless payment terminals, an e-commerce checkout gateway with digital wallets (Checkout Flex), electronic invoicing integrated with the Chilean tax authority (Boleta Electrónica), multiservice transactions (bill payment, mobile recharges, FONASA health coupons, lottery), interest-free installments, working-capital financing (Impulso Klap), and PIX QR acceptance for Brazilian tourists. The portfolio targets physical retail, food service, healthcare, e-commerce, parking/vending and tourism-oriented merchants across Chile.
Product overview
Klap is a comprehensive payment solutions provider in Chile that offers a multi-product portfolio consisting of hardware POS terminals (POS Android, POS Tradicional, POS Integrado), mobile payment solutions (Tap-Klap), and online payment systems (Checkout Flex, Ecommerce). The platform operates as a unified ecosystem where merchants can add modules including Boleta Electrónica for SII-connected electronic invoicing, Multiservicios for bill payments and recharges, Cuota Comercio sin Interés for installment payments, PIX for Brazilian payment integration, and Impulso Klap for working capital financing. The Portal Comercio serves as the central management platform for all products and services.
Differentiator
Problem solved
Functional benefit
Products and services
- POS Android (SmartPOS) Android-based Smart POS terminal supporting debit, credit, prepaid, food benefit cards, electronic invoicing, tips, turn control and account division. Designed for physical retail, food service, clinics and bar/restaurant environments. Sold to Chilean merchants as a monthly subscription.
- POS Tradicional Traditional keyboard-based POS terminal for merchants that need the full multiservices suite (bill payment, recharges, FONASA, lottery) on a single device. Sold to Chilean merchants as a monthly subscription.
- Tap-Klap Mobile application that turns any Android phone (version 11.0+ with NFC) into a contactless card payment terminal accepting debit, credit and prepaid cards without additional hardware. Sold to Chilean SMBs and individuals on a pay-per-transaction basis (2.29% + IVA).
- Checkout Flex Online payment gateway for e-commerce merchants that adds conversion optimization, tokenized network payments, and digital wallets (Google Pay, Apple Pay, Click to Pay) for frictionless one-click checkout. Sold to Chilean online merchants and PSPs.
- Ecommerce (Klarp Plugins & API) Online payment processing suite for e-commerce merchants with pre-built plugins for VTEX, Shopify, Adobe Commerce (Magento), Jumpseller, PrestaShop and WooCommerce, plus direct API for PCI-compliant merchants, gateways, aggregators and PSPs. Sold to Chilean and Latin American online merchants.
- POS Integrado Integrated POS terminal line (Desk 3500, Desk 2600, N5, N96, UN20) that connects directly to the merchant's cash register or application via Web or APK, allowing the merchant's software to initiate payments and receive payment confirmations. Sold to enterprise merchants and software integrators.
- Boleta Electrónica Electronic invoicing service connected directly to the SII (Chilean tax authority) that replaces paper 5x1 receipts with automated daily transmission of electronic receipts. Sold as a monthly subscription (0.39 UF + IVA) to Klap POS merchants.
- Multiservicios Value-added services bundle for Klap POS merchants covering bill payment (200+ utility agreements), mobile recharges, FONASA health coupons, SOAP vehicle insurance, and lottery/Kino/Loto sales. Merchants earn commissions per transaction. Sold as part of the POS proposition.
- Cuota Comercio sin Interés Interest-free installment payment service (2 to 12 cuotas) for Visa and Mastercard cardholders, allowing merchants to offer installment sales with guaranteed payment from Klap. Commission per cuota at ($78 + 1.39%) + IVA.
- Impulso Klap Working capital financing product exclusive to Klap merchants, providing up to $18,500,000 CLP with repayment via automatic daily deductions from card sales. Backed by R2 Chile SpA capital. Online application with 24-hour fund disbursement.
- PIX PIX QR-code payment acceptance at the POS for Chilean merchants serving Brazilian tourists. Commission of 1.5% + IVA per transaction, processed through Klap POS hardware.
- Portal Comercio Merchant self-management web portal providing daily settlement review, SLC balance management, transaction reporting, invoicing, and self-service activation of additional products (Electronic Invoice, E-commerce, Interest-free Installments, Turn Control). Included with Klap merchant accounts.
Quantifiable outcome
- 3 million transactions processed daily across merchant network
- +4 more outcomes
Companies that use Klap
Customer profileNamed customers51 records
Segments6 records
Ideal customer profiles5 records
Klap technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
Feature8 records
Klap partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core and minor.
- RedComerciocoreStrategic alliance to integrate Paybox product in Parking and Vending segments, expanding frictionless payment coverage to new unattended retail segments.
- R2 Chile SpAcorePartnership to power Impulso Klap working capital product. R2 Chile SpA provides capital for purchase of future sales rights, enabling merchant financing.
- FUDOminorFocused on food service segment, enabling gastronomic merchants to expand management and payment collection capabilities.
- VTEXcoreIntegration with VTEX e-commerce platform reinforces Klap's e-commerce ecosystem and offers robust digital payment and growth solutions to online merchants.
- dentalinkcoreDental clinic management software integration. Dentalink is a key partner for healthcare POS integrated solutions, connecting payment processing with dental practice workflows.
- ShopifycorePre-built Klap plugin for Shopify e-commerce platform enabling merchants to accept card payments online.
- Adobe Commerce (Magento)coreOfficial Klap plugin for Adobe Commerce (Magento) platform for e-commerce payment acceptance.
- VisacoreLicensed acquirer for Visa credit, debit, and prepaid cards since 2018. Enables Klap merchants to accept Visa transactions.
- MastercardcoreCertified acquirer for Mastercard since 2017. Enables Klap merchants to accept Mastercard transactions.
- Amex (American Express)coreAmex integration added in 2023, enabling Klap merchants to accept American Express cards.
- UnionPaycoreLicensed acquirer for UnionPay since 2019. First UnionPay transaction in October 2019. Enables acceptance of Chinese payment network.
- Pluxee (formerly Sodexo)coreFood benefit card acceptance. Pluxee cards accepted at Klap POS terminals, enabling merchants in food service to serve corporate meal card users.
- EdenredcoreFood and meal benefit card acceptance at Klap POS terminals.
- AmipasscoreFood benefit card acceptance at Klap POS terminals.
- Banco Central de ChilecoreRegulatory authorization for debit card operations since March 2009. Primary financial regulator for payment systems.
- CMF (Comisión para el Mercado Financiero)coreFinancial market regulator (formerly SBIF) authorization for payment operations since October 2010.
- FONASAcoreWon FONASA acquirer tender in 2021. Enables Klap merchants to collect FONASA health coupons at POS terminals.
- Caja Los AndescoreHealth credit acceptance at Klap POS. Pharmacies can offer up to $150,000 in 3 installments; clinics/dental/optical up to $300,000 in 6 installments.
Scale indicators9 records
Recent moves6 records
Expansion highlights3 records
Klap competitors and assessment
Company assessmentBroad incumbents
- Ebanx: Latin American payment processor serving global merchants wanting to accept local payment methods in Brazil, Mexico, Chile, and other markets. Comparable as a regional payment infrastructure competitor with similar gateway and acquiring capabilities.
- dLocal: Cross-border payments platform focused on emerging markets including LatAm. Comparable to Klap in providing payment infrastructure for merchants serving multiple countries, though dLocal focuses on cross-border rather than single-country POS acquiring.
- Mercado Pago: Digital wallet and payments arm of MercadoLibre, operating broadly across LatAm including Chile. Overlaps with Klap in online checkout, POS, and QR payments, with significantly larger geographic footprint and consumer-side distribution.
- PagSeguro: Major Brazilian/LatAm payment processor offering POS terminals, online gateway, and merchant services. Comparable broad payments portfolio to Klap, though operating at much larger scale primarily in Brazil.
Direct peers
- Getnet (Santander): Acquiring arm of Banco Santander operating in Chile. Directly competes with Klap in POS acquiring and merchant services, leveraging Santander's distribution and corporate banking relationships to capture merchant volume.
- Transbank: Chile's dominant card acquirer, jointly owned by major Chilean banks. Most direct competitor to Klap in physical and online merchant acquiring across Chile, with deeply entrenched bank-issuer relationships and the largest installed POS base.
Emerging players
- Kushki: Latin American payment infrastructure platform operating across multiple countries including Chile. Provides acquiring, gateway, and orchestration services with API-first approach, similar to Klap's Checkout Flex offering for online merchants.
- Clip: Mexico-based POS and payment provider offering mobile card readers and merchant services. Comparable to Klap in targeting SMBs with simplified POS hardware, though operating in Mexico rather than Chile.
Regional players
- Niubiz: Peruvian acquirer and payment processor (formerly VisaNet Peru). Comparable as a country-leading acquirer with similar product mix of POS terminals, e-commerce gateway, and merchant services for SMBs.
- Conekta: Mexican payment processor offering online checkout, POS, and merchant services. Similar business model to Klap in providing integrated payment acceptance and merchant tooling, but focused exclusively on the Mexican market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Klap social profiles
Digital presenceKlap compliance and trust
Trust signalCompliance3 records
Klap financial estimates
Financial estimateRevenue estimate
Valuation estimate
Klap leadership team
Management profileNumber of profiles
Profiles8 records
Klap subsidiaries and ownership
Company hierarchySubsidiaries6 records
Klap funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Klap M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Klap
What does Klap do?
Klap provides payment acceptance and merchant services to Chilean businesses through a multi-channel offering: physical POS terminals (Android SmartPOS and traditional keyboard models), a software POS app (Tap-Klap) that turns NFC-enabled Android phones into contactless payment terminals, an e-commerce checkout gateway with digital wallets (Checkout Flex), electronic invoicing integrated with the Chilean tax authority (Boleta Electrónica), multiservice transactions (bill payment, mobile recharges, FONASA health coupons, lottery), interest-free installments, working-capital financing (Impulso Klap), and PIX QR acceptance for Brazilian tourists. The portfolio targets physical retail, food service, healthcare, e-commerce, parking/vending and tourism-oriented merchants across Chile.
Is Klap a public or private company?
Klap is a private company. It is classified as corporate owned and is currently operating.
When was Klap founded?
Klap was founded in 2007. It employs 251 to 500 people.
Where is Klap based?
Klap is headquartered in Santiago De Compostela, Spain, in the Europe region.
How does Klap make money?
Six revenue lines are on record. Transaction Fees (Merchant Discount) is the primary driver. The others are POS Rental, electronic Invoice Service, multiservice Commissions, impulso Klap (Working Capital) and PIX Payment Processing.
Who are Klap's main competitors?
Broad incumbents on record are Ebanx, dLocal, Mercado Pago and PagSeguro. Direct peers are Getnet (Santander) and Transbank. Emerging players are Kushki and Clip. Regional players are Niubiz and Conekta.
Does Klap have an API?
Yes. Klap offers an API for direct integration with large merchants, PCI-compliant businesses, Gateways, aggregators and operators. Integration options include Checkout (for creating custom payment experiences, recurring billing, and mass payment links), Gateway (for merchants with multi-country connections), and Direct API integration for complete transaction processing. Developer documentation is at www.klap.cl/developers/plugins.
What industry is Klap in?
Klap's product category is Payment Processing and Merchant Acquiring. Its primary akta.pro industry code is FSAGABAO, POS, SoftPOS & In-Person Acceptance Infrastructure, with a secondary code of FSAMADAH, QR Code & Alternative In-Store Acceptance (QR, APMs). Its NAICS code is 522320.