Klap

What Klap does

Klap (formerly Multicaja S.A.) is a Chilean regulated payment acquirer and fintech serving more than 30,000 merchants and processing approximately 3 million transactions per day. Founded in 2007 and rebranded to Klap in February 2021, the company is licensed as an acquirer by the Banco Central de Chile (2009) and the CMF (2010), has held PCI DSS certification since 2017, and operates as an acquirer for Visa, Mastercard, UnionPay, and American Express. The company is headquartered in Santiago (Teatinos 500, Piso 7) and is majority-owned (69.5%) by Sonda S.A., with co-founders Javier Etcheberry (15.56%) and José Luis del Río (14.94%) as the other principal shareholders.

The product stack spans physical and software-based acceptance (POS Tradicional, POS Android, POS Integrado, Tap-Klap smartphone POS), digital checkout (Checkout Flex), electronic invoicing (Boleta Electrónica), value-added services (Multiservicios), interest-free installments (Cuota Comercio sin Interés), merchant working capital (Impulso Klap), cross-border payments via PIX (Brazil), and a partner-facing portal. Klap's acquiring infrastructure is also exposed to other fintechs and software platforms through PSP acquirer services launched in 2022.

Revenue is generated from per-transaction acquiring fees, POS hardware rental, software subscriptions, commissions on value-added services, and interest on working-capital advances, with pricing denominated in UF (Chile's inflation-indexed unit). The go-to-market combines direct enterprise sales with distribution through an Integrator Partner Program and 2024 alliances with RedComercio, R2, FUDO, and VTEX, positioning Klap as both a direct acquirer and an embedded payments infrastructure provider in the Chilean market.

Name

Klap

Legal name

Multicaja S.A.

Website

https://klap.cl

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

251–500 employees

Short description

Klap is a Chilean regulated payment acquirer serving more than 30,000 merchants with POS terminals, e-commerce checkout, electronic invoicing, working-capital, and cross-border payments, processing about 3 million transactions daily. It is majority-owned by Sonda S.A.

Ownership category

akta.pro rank

Product category

Payment Processing and Merchant Acquiring

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)

akta.pro primary industry

POS, SoftPOS & In-Person Acceptance Infrastructure (FSAGABAO)

akta.pro secondary industry

QR Code & Alternative In-Store Acceptance (QR, APMs) (FSAMADAH)

Keywords

• Payment processing
• POS terminals
• Card acquiring
• E-commerce checkout
• Mobile payments

Headquarters

HQ city

Santiago De Compostela

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Transaction Fees (Merchant Discount): Percentage-based fees charged on every card transaction processed. Fees vary by card type (debit, credit, prepaid) and transaction channel (POS, e-commerce, Tap-Klap). Fixed component per transaction plus variable percentage.
2. POS Rental: Monthly rental fee for POS hardware (SmartPOS Android at 0.39 UF + IVA, Traditional POS at 0.65 UF + IVA, Self-Service at 0.65 UF + IVA). Fee waived for merchants meeting multiservice sales thresholds.
3. Electronic Invoice Service: Monthly subscription for Boleta Electrónica service at 0.39 UF + IVA. Includes SII connectivity and digital certificate.
4. Multiservice Commissions: Commissions earned from bill payment transactions ($55 per transaction), mobile recharges (2-6% based on volume), FONASA coupons ($55 per transaction), and lottery sales (4.5% of sales).
5. Impulso Klap (Working Capital): Revenue from working capital advances based on future sales purchases. Fixed cost product with automatic collection from daily transactions.
6. PIX Payment Processing: Commission fee of 1.5% + IVA for PIX transactions processing Brazilian instant payments for Chilean merchants serving tourists.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

Klap provides payment acceptance and merchant services to Chilean businesses through a multi-channel offering: physical POS terminals (Android SmartPOS and traditional keyboard models), a software POS app (Tap-Klap) that turns NFC-enabled Android phones into contactless payment terminals, an e-commerce checkout gateway with digital wallets (Checkout Flex), electronic invoicing integrated with the Chilean tax authority (Boleta Electrónica), multiservice transactions (bill payment, mobile recharges, FONASA health coupons, lottery), interest-free installments, working-capital financing (Impulso Klap), and PIX QR acceptance for Brazilian tourists. The portfolio targets physical retail, food service, healthcare, e-commerce, parking/vending and tourism-oriented merchants across Chile.

Product overview

Klap is a comprehensive payment solutions provider in Chile that offers a multi-product portfolio consisting of hardware POS terminals (POS Android, POS Tradicional, POS Integrado), mobile payment solutions (Tap-Klap), and online payment systems (Checkout Flex, Ecommerce). The platform operates as a unified ecosystem where merchants can add modules including Boleta Electrónica for SII-connected electronic invoicing, Multiservicios for bill payments and recharges, Cuota Comercio sin Interés for installment payments, PIX for Brazilian payment integration, and Impulso Klap for working capital financing. The Portal Comercio serves as the central management platform for all products and services.

Differentiator

Problem solved

Functional benefit

Products and services

• POS Android (SmartPOS) Android-based Smart POS terminal supporting debit, credit, prepaid, food benefit cards, electronic invoicing, tips, turn control and account division. Designed for physical retail, food service, clinics and bar/restaurant environments. Sold to Chilean merchants as a monthly subscription.
• POS Tradicional Traditional keyboard-based POS terminal for merchants that need the full multiservices suite (bill payment, recharges, FONASA, lottery) on a single device. Sold to Chilean merchants as a monthly subscription.
• Tap-Klap Mobile application that turns any Android phone (version 11.0+ with NFC) into a contactless card payment terminal accepting debit, credit and prepaid cards without additional hardware. Sold to Chilean SMBs and individuals on a pay-per-transaction basis (2.29% + IVA).
• Checkout Flex Online payment gateway for e-commerce merchants that adds conversion optimization, tokenized network payments, and digital wallets (Google Pay, Apple Pay, Click to Pay) for frictionless one-click checkout. Sold to Chilean online merchants and PSPs.
• Ecommerce (Klarp Plugins & API) Online payment processing suite for e-commerce merchants with pre-built plugins for VTEX, Shopify, Adobe Commerce (Magento), Jumpseller, PrestaShop and WooCommerce, plus direct API for PCI-compliant merchants, gateways, aggregators and PSPs. Sold to Chilean and Latin American online merchants.
• POS Integrado Integrated POS terminal line (Desk 3500, Desk 2600, N5, N96, UN20) that connects directly to the merchant's cash register or application via Web or APK, allowing the merchant's software to initiate payments and receive payment confirmations. Sold to enterprise merchants and software integrators.
• Boleta Electrónica Electronic invoicing service connected directly to the SII (Chilean tax authority) that replaces paper 5x1 receipts with automated daily transmission of electronic receipts. Sold as a monthly subscription (0.39 UF + IVA) to Klap POS merchants.
• Multiservicios Value-added services bundle for Klap POS merchants covering bill payment (200+ utility agreements), mobile recharges, FONASA health coupons, SOAP vehicle insurance, and lottery/Kino/Loto sales. Merchants earn commissions per transaction. Sold as part of the POS proposition.
• Cuota Comercio sin Interés Interest-free installment payment service (2 to 12 cuotas) for Visa and Mastercard cardholders, allowing merchants to offer installment sales with guaranteed payment from Klap. Commission per cuota at ($78 + 1.39%) + IVA.
• Impulso Klap Working capital financing product exclusive to Klap merchants, providing up to $18,500,000 CLP with repayment via automatic daily deductions from card sales. Backed by R2 Chile SpA capital. Online application with 24-hour fund disbursement.
• PIX PIX QR-code payment acceptance at the POS for Chilean merchants serving Brazilian tourists. Commission of 1.5% + IVA per transaction, processed through Klap POS hardware.
• Portal Comercio Merchant self-management web portal providing daily settlement review, SLC balance management, transaction reporting, invoicing, and self-service activation of additional products (Electronic Invoice, E-commerce, Interest-free Installments, Turn Control). Included with Klap merchant accounts.

Quantifiable outcome

• 3 million transactions processed daily across merchant network
• +4 more outcomes

Named customers51 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

Feature8 records

Partnerships

18 partnerships are on record, tiered core and minor.

• RedComerciocoreTechnology or IntegrationStrategic alliance to integrate Paybox product in Parking and Vending segments, expanding frictionless payment coverage to new unattended retail segments.
• R2 Chile SpAcoreStrategic or Co-development PartnerPartnership to power Impulso Klap working capital product. R2 Chile SpA provides capital for purchase of future sales rights, enabling merchant financing.
• FUDOminorStrategic or Co-development PartnerFocused on food service segment, enabling gastronomic merchants to expand management and payment collection capabilities.
• VTEXcoreTechnology or IntegrationIntegration with VTEX e-commerce platform reinforces Klap's e-commerce ecosystem and offers robust digital payment and growth solutions to online merchants.
• dentalinkcoreTechnology or IntegrationDental clinic management software integration. Dentalink is a key partner for healthcare POS integrated solutions, connecting payment processing with dental practice workflows.
• ShopifycoreTechnology or IntegrationPre-built Klap plugin for Shopify e-commerce platform enabling merchants to accept card payments online.
• Adobe Commerce (Magento)coreTechnology or IntegrationOfficial Klap plugin for Adobe Commerce (Magento) platform for e-commerce payment acceptance.
• VisacoreTechnology or IntegrationLicensed acquirer for Visa credit, debit, and prepaid cards since 2018. Enables Klap merchants to accept Visa transactions.
• MastercardcoreTechnology or IntegrationCertified acquirer for Mastercard since 2017. Enables Klap merchants to accept Mastercard transactions.
• Amex (American Express)coreTechnology or IntegrationAmex integration added in 2023, enabling Klap merchants to accept American Express cards.
• UnionPaycoreTechnology or IntegrationLicensed acquirer for UnionPay since 2019. First UnionPay transaction in October 2019. Enables acceptance of Chinese payment network.
• Pluxee (formerly Sodexo)coreChannel Partner/ Reseller/ DistributorFood benefit card acceptance. Pluxee cards accepted at Klap POS terminals, enabling merchants in food service to serve corporate meal card users.
• EdenredcoreChannel Partner/ Reseller/ DistributorFood and meal benefit card acceptance at Klap POS terminals.
• AmipasscoreChannel Partner/ Reseller/ DistributorFood benefit card acceptance at Klap POS terminals.
• Banco Central de ChilecoreOthersRegulatory authorization for debit card operations since March 2009. Primary financial regulator for payment systems.
• CMF (Comisión para el Mercado Financiero)coreOthersFinancial market regulator (formerly SBIF) authorization for payment operations since October 2010.
• FONASAcoreChannel Partner/ Reseller/ DistributorWon FONASA acquirer tender in 2021. Enables Klap merchants to collect FONASA health coupons at POS terminals.
• Caja Los AndescoreChannel Partner/ Reseller/ DistributorHealth credit acceptance at Klap POS. Pharmacies can offer up to $150,000 in 3 installments; clinics/dental/optical up to $300,000 in 6 installments.

Scale indicators9 records

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• Ebanx: Latin American payment processor serving global merchants wanting to accept local payment methods in Brazil, Mexico, Chile, and other markets. Comparable as a regional payment infrastructure competitor with similar gateway and acquiring capabilities.
• dLocal: Cross-border payments platform focused on emerging markets including LatAm. Comparable to Klap in providing payment infrastructure for merchants serving multiple countries, though dLocal focuses on cross-border rather than single-country POS acquiring.
• Mercado Pago: Digital wallet and payments arm of MercadoLibre, operating broadly across LatAm including Chile. Overlaps with Klap in online checkout, POS, and QR payments, with significantly larger geographic footprint and consumer-side distribution.
• PagSeguro: Major Brazilian/LatAm payment processor offering POS terminals, online gateway, and merchant services. Comparable broad payments portfolio to Klap, though operating at much larger scale primarily in Brazil.

Direct peers

• Getnet (Santander): Acquiring arm of Banco Santander operating in Chile. Directly competes with Klap in POS acquiring and merchant services, leveraging Santander's distribution and corporate banking relationships to capture merchant volume.
• Transbank: Chile's dominant card acquirer, jointly owned by major Chilean banks. Most direct competitor to Klap in physical and online merchant acquiring across Chile, with deeply entrenched bank-issuer relationships and the largest installed POS base.

Emerging players

• Kushki: Latin American payment infrastructure platform operating across multiple countries including Chile. Provides acquiring, gateway, and orchestration services with API-first approach, similar to Klap's Checkout Flex offering for online merchants.
• Clip: Mexico-based POS and payment provider offering mobile card readers and merchant services. Comparable to Klap in targeting SMBs with simplified POS hardware, though operating in Mexico rather than Chile.

Regional players

• Niubiz: Peruvian acquirer and payment processor (formerly VisaNet Peru). Comparable as a country-leading acquirer with similar product mix of POS terminals, e-commerce gateway, and merchant services for SMBs.
• Conekta: Mexican payment processor offering online checkout, POS, and merchant services. Similar business model to Klap in providing integrated payment acceptance and merchant tooling, but focused exclusively on the Mexican market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/klapcl
• YouTubeyoutube.com/channel/UC9lYDc6nnPbQkR2c2wWHtZg
• Facebookfacebook.com/Klap.Chile
• Instagraminstagram.com/KlapChile

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Klap