What Servpac does

Servpac is a Hawaii-based, privately held IT and telecommunications services provider founded in 2004 by Richard Zheng. The company exclusively serves businesses on Oahu, working with 1,000+ customers across SMB, enterprise, government, education, healthcare, finance, nonprofit, retail, real estate, and professional-services verticals. Its product portfolio bundles six core services — cloud computing, data center colocation, disaster-recovery office space, managed IT, fiber internet, and cloud VoIP — sold primarily as an integrated single-vendor solution with SLA-guaranteed performance.

The technology backbone is anchored by two wholly owned data center facilities: the MTP Data Center in Mililani Technology Park (Hawaii's only Uptime Institute Tier IV certified facility, ~30,000 sq ft, 2N redundant power and cooling, located 850 ft above sea level and built to withstand Category 4 hurricanes) and the Puahale Data Center in Honolulu (carrier-neutral, outside flood and tsunami zones). These enable dual-site active-active colocation, 99.995% uptime guarantees, and disaster-resilience services including ~100 hot desks and five private DR office suites. Servpac operates its own fiber network across Oahu, supports multi-cloud on-ramps to AWS, Microsoft Azure, Oracle Cloud Infrastructure, and Google Cloud, and in April 2026 became the first provider in Hawaii to launch Microsoft Azure Local — adding Azure VMs, Azure Virtual Desktop, Azure Kubernetes Service, Microsoft 365 Local, and AI via Azure Foundry Local to its stack.

Revenue is generated primarily through recurring subscription and managed-service contracts: colocation cabinet/cage/suite rental, tiered fiber internet, per-seat VoIP subscriptions, bundled managed IT services, and disaster-recovery office space. Pricing is quote-based, not publicly disclosed, and supported by bundled single-vendor incentives. Distribution is direct sales-led via phone/field sales, an online consultation request form, and a self-service client web portal (app.servpac.com). The business emphasizes compliance (HIPAA, SOC 1 Type 1, SOC 2 Type 2, SSAE-18, FIPS 140-2) and 24/7 support from local engineers and customer success managers as core operating capabilities.

Name

Servpac

Legal name

Servpac Inc.

Website

https://servpac.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Servpac is a Hawaii-based IT and telecom services provider founded in 2004, serving 1,000+ Oahu businesses with bundled cloud computing, fiber internet, VoIP, managed IT, and Tier IV data center colocation across SMB, enterprise, government, healthcare, and finance verticals.

Ownership category

akta.pro rank

Product category

Managed Cloud and Telecom Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)

akta.pro secondary industries

Managed Container Platforms (Kubernetes & Container PaaS) (HDABAAAB), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

Keywords

• Business cloud services
• Data center colocation
• Fiber internet services
• Voip phone systems
• Managed it services

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Cloud Computing Services: Subscription-based cloud computing services including Hawaii Local Cloud, Private Cloud, and hybrid colocation solutions. Fully managed VMware environment with hardware, software, deployment, and maintenance included.
2. Data Center Colocation: Colocation services ranging from single cabinets to private suites at MTP Tier IV and Puahale facilities. Revenue generated from recurring cabinet/cage/suite rental with flexible options.
3. Fiber Internet: Dedicated high-speed fiber internet with SLA-guaranteed performance. Monthly recurring fees based on bandwidth tiers.
4. VoIP Business Phones: Cloud-based VoIP phone service with monthly subscription per seat/extension, optional softphone add-ons, and feature bundles.
5. Managed IT Services: Managed network, firewall, switches, routers, desktop/server management, Microsoft 365 deployment, security audits, and backup/disaster recovery management. Offered as bundled managed service subscriptions.
6. Disaster Recovery Office Space: Dedicated and shared office space at MTP Data Center for business continuity, including hot desks and private suites, charged on a recurring basis.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Servpac provides Hawaii-based businesses with bundled cloud computing, dedicated fiber internet, cloud-hosted VoIP business phones, Tier IV data center colocation, managed IT services, and disaster recovery workspace. All services are delivered exclusively in Hawaii from the company's Tier IV certified MTP Data Center in Mililani and Puahale Data Center in Honolulu, with 24/7 local support and single-vendor SLAs.

Product overview

Servpac is an all-in-one cloud-based technology solution provider for Hawai'i businesses, offering a portfolio of six core services: Cloud Computing, Data Center Colocation, Managed Service Provider, Fiber Internet, VoIP Business Phones, and Disaster Recovery. These services are designed to work hand-in-hand as a fully integrated solution bundle. The core infrastructure is anchored by the MTP Tier IV Data Center (the only Tier IV certified facility in Hawai'i) and the Puahale Data Center, with dual-site active-active colocation available. Cloud Computing includes Private Cloud, Hawaii Local Cloud, and Hybrid/Colocation Cloud options with multi-cloud integration to AWS, Azure, Oracle Cloud, and Google Cloud. VoIP services include a cloud-based phone system and a Softphone mobile app. Microsoft Azure Local is a recent add-on offering AI capabilities via Azure Foundry Local. Managed Services cover networks, IT support, and SD-WAN. All services can be bundled under single-vendor management with guaranteed SLAs.

Differentiator

Problem solved

Functional benefit

Brands

• MTP Data Center: Tier IV certified data center operated by Servpac in Mililani Technology Park, providing colocation, cloud computing, disaster recovery, and business continuity services.
• Puahale Data Center

Products and services

• Cloud Computing Hawaii-based cloud computing service offering Private Cloud, Hawaii Local Cloud, and Hybrid/Colocation Cloud options with advanced encryption, firewall security, and 24/7 monitoring for Hawaii businesses, healthcare providers, financial firms, and government agencies. Includes multi-cloud on-ramp migration to AWS, Microsoft Azure, Oracle Cloud Infrastructure, and Google Cloud for hybrid deployments.
• Data Center Colocation Tier IV certified colocation services at the MTP Data Center in Mililani Technology Park and the Puahale Data Center in Honolulu, ranging from single cabinets to cages and private suites with 2N redundant power and cooling, dual-site active-active replication, and 99.995% uptime. Available as a standalone recurring rental for Hawaii businesses, enterprises, and government customers seeking local data residency and disaster-resilient infrastructure.
• Disaster Recovery Dedicated and shared office space at the MTP Data Center for business continuity during natural disasters, including over 100 hot desks, five private office suites, 24/7 security, on-site amenities, and Tier 4 hurricane-resistant design. Targeted at Hawaii businesses and government customers that need a recovery location during power outages, hurricanes, or transpacific cable disruptions.
• Managed Service Provider Full IT management and managed services including network equipment deployment, enterprise firewall, managed Wi-Fi, Microsoft 365 deployment, security audits, backup and disaster recovery management, and managed SD-WAN with multi-carrier integration. Bundled as recurring managed-service subscriptions for organizations that want to outsource IT, security, and network operations.
• Fiber Internet Hawaii business fiber internet ISP providing dedicated symmetrical broadband with guaranteed SLA performance and Servpac-owned fiber network infrastructure across Oahu. Available as a monthly recurring service tiered by bandwidth for business, enterprise, and government customers.
• VoIP Business Phones Cloud-based business VoIP phone system with 100+ features including call recording, conference bridges, auto attendant, ACD queue, visual voicemail, efax, multi-platform softphone apps (Windows 10, iOS, Android), and Microsoft Outlook dial-by-name integration. Priced per seat/extension on monthly subscription for Hawaii businesses.
• Microsoft Azure Local First deployment of Microsoft Azure Local in Hawaii, delivered from Servpac's Tier IV certified MTP Data Center, providing Windows and Linux virtual machines, Azure Virtual Desktop, Azure Kubernetes Service, AI powered by Azure Foundry Local, and Microsoft 365 Local with all data hosted in-state. Targeted at Hawaii government, education, and enterprise customers requiring local cloud capabilities, data sovereignty, and resilience against transpacific cable disruptions or natural disasters.

Quantifiable outcome

• 99.995% uptime guaranteed with Tier IV data center design
• +4 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature8 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or Integration · 7 April 2026Servpac is the first and only provider of Microsoft Azure Local in Hawaii, enabling government, education, and business customers to access Azure cloud capabilities (virtual machines, Azure Virtual Desktop, Azure Kubernetes Service, Azure Foundry Local AI, Microsoft 365 Local) while keeping data locally hosted at Servpac's Tier IV data center in Mililani.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Hawaiian Telcom: Hawaii's incumbent local telecom provider offering fiber internet, voice, cloud, and managed IT services to the same Hawaii business customers as Servpac. Closest direct competitor in Hawaii enterprise telecom and a benchmark for local market share.
• Wavecom Solutions: Hawaii-based unified communications, VoIP, and managed IT services provider serving the same SMB and enterprise segments on Oahu. Direct competitor in Hawaii cloud/VoIP/managed services.

Regional players

• Sandwich Isles Communications: Hawaii-based telecommunications provider offering voice, data, and managed services, primarily to rural and Neighbor Island markets. Comparable as a Hawaii-focused telecom/IT peer, though with different geographic emphasis.

Broad incumbents

• Equinix: Global colocation and interconnection provider with hundreds of IBX data centers. Comparable in colocation and multi-cloud connectivity, but operates at global scale outside Hawaii and is not a direct in-territory competitor for most local workloads.
• CoreSite (an American Tower company): US colocation and interconnection operator with a comparable enterprise + cloud on-ramp model. Same general product category (carrier-neutral colocation, cloud connectivity) but mainland-focused, not a Hawaii direct competitor.
• DataBank: Multi-tenant data center colocation and managed cloud provider. Comparable in colocation, managed hosting, and connectivity, though DataBank does not operate in Hawaii and serves a much larger mainland customer base.
• Digital Realty: Global hyperscale and colocation data center platform with PlatformDIGITAL and multi-cloud on-ramp offerings. Comparable architectural model (multi-cloud, interconnection) but vastly larger scale and no Hawaii presence.
• Lumen Technologies: US enterprise telecom and managed services provider offering fiber, UCaaS, and managed IT. Comparable in product mix (fiber, voice, managed services) at scale, with limited but real Hawaii enterprise presence.

Emerging players

• RingCentral: Cloud UCaaS/VoIP platform with feature-rich cloud phone systems comparable to Servpac's VoIP Business Phones product. Competes indirectly for Hawaii VoIP deals but is delivered as a national cloud service rather than local infrastructure.
• 8x8: Cloud communications and contact-center provider competing in the same UCaaS/VoIP category as Servpac. Adjacent competitor, particularly for Hawaii SMBs evaluating pure-cloud VoIP alternatives.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/servpac
• Facebookfacebook.com/servpac.inc
• Instagraminstagram.com/servpacinc
• LinkedInlinkedin.com/company/servpac-inc

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Servpac